Lilliput House Care Home has a Review Score of 9.8 (9.838) out of 10, based on 10 reviews in the last 2 years. Over all time Lilliput House Care Home has 42 reviews.
Review from B H (Private Carer of Resident) published on 21 November 2018
Submitted via Postal Card •
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Overall Experience
2.0 out of 5
Reply from Katie, Manager at Lilliput House Care Home
We are so sorry to hear that you felt your friend’s stay was not satisfactory.
We received no complaints in August relating to your feedback and every guest enjoyed their stay.
Residents at Lilliput House get to choose when they get up and quite often indulge in staying in bed later including eating breakfast. This is often not achievable when receiving care at home due to time constraints and less flexibility.
We also appreciate that carers who have dedicated love, care, and consideration to their previous customers will always continue to feel fiercely protective when visiting and that perhaps external services could never match their own contribution.
Refreshments are available 24 hours a day via room service. We do wish that you had requested a fresh cup of tea from our helpful team, rather than providing cold cups of tea to our guests.
Every bedroom is provided with a fresh jug of water and glass.
We always welcome feedback to ensure that we can continuously improve our services.
It is always more effective if we have the opportunity to receive any complaints directly and in a timely manner ensuring that if we have got something wrong, we can put it right with immediate effect.
Assuring you of our best intentions.
Lilliput House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robin B (Grandson of Resident) published on 20 August 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.8 (9.838) out of 10 for Lilliput House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.912 for Lilliput House Care Home is calculated as follows: ( (103 Excellents x 5) + (10 Goods x 4) ) ÷ 113 Ratings = 4.912
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.926 Points relating to the number of positive Reviews for Lilliput House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 10 Positive Reviews ÷ 10.8 = 0.926
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 3 Dec 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2021
Rosie was born in Poole Dorset, together with her Husband Chris they have a wonderful Family of 5 Children and 3 Grandchildren .
Rosie with her natural caring nature has been in the Care Industry since the age of 25 starting off as a Carer then progressing to a Senior Carer . Realising very early that the care industry was Rosie's passion she then progressed to Deputy Manager. In 2016 Rosie became a registered Care Home Manager.
We are thrilled here at Lilliput House to have Rosie Join the Family .
Job Title: Deputy Manager
Joined: 2019
Laura started her career in Care 15 years ago. Joining Lilliput House in 2019 Laura has fallen in love with our Resident and is a fantastic addition to the Lilliput Family.
Laura assists the Home Manager Rosie with the day-to-day running of Lilliput House, as well as keeping all Resident's Care Plans up to date and making sure their care is nothing but the best. Keeping in touch with Families daily with any updates and making sure needs are met to the highest standard.
Job Title: Head of Care
Joined: 2003
A Familiar Face at Lilliput House Michelle has been part of the Family for 17 Years.
Michelle started her career with us as a Carer doing night and Day Shifts. Moving on to Team Leader then went on to the role of Care Coordinator.
In 2019 Michelle was then promoted to Head Of Care. Michelle is passionate about making sure the residents are cared for to the highest standard and all their individual needs are met.
Always there with any concerns the Resident or Family have. Michelle is the heart of Lilliput House
Job Title: Chef
Joined: 2013
We are very lucky to have Eddie as our Head Chef at Lilliput House.
Eddie worked on the high sea's in the Merchant Navy for years before starting at Lilliput House in 2013.
Eddie has a personal relationship with all our Resident's and makes sure they all get that personal touch and happy with the choice on our Daily Menu.
Eddie Explains "Our Resident's individual needs come first when planning Menus "
