Southmead

159 York Road, Broadstone BH18 8ES
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9.3 13 Reviews
  • Southmead, Broadstone
Southmead benefits from a scenic location that is ideal for a peaceful retirement, at the same time as allowing full-time access to a skilled and friendly team who are well-informed on each resident's needs.

With an ongoing focus on quality, full assessments are carried out to assess needs, so care workers are able to respond to any development of higher level issues.

Day care and respite are both available at the home, as well as long-term residential needs, with the service keen to keep up its strong community reputation.

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Care Provided by Southmead

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 16 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Pagnell Court Consultants Ltd
  • Person in charge
  • Sharon Lightfoot (Director & Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Southmead

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,500
    • RESPITE Self-Funded Residential Care £1,250 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,500

  • The home is unable to accept local authority placements without top ups, sorry.


    The fees are inclusive of 24/7 personal care, the only common extras are hairdressing, chiropody, alcohol if required, and magazines & newspapers.
  • (these prices are only a guideline, please contact Southmead to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time the team run an open-door policy.


  • Parking

  • On site parking or close by street


Southmead Reviews (13)

9.3

Southmead has a Review Score of 9.3 (9.332) out of 10, based on 4 reviews in the last 2 years. Over all time Southmead has 13 reviews.

Overall Experience

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Review from Susan B (Daughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum attended Southmead for daycare for many months. She loved the days she attended and looked forward to the activities and being in the company of everyone. The lovely staff looked after her so well. She felt happy and safe while there and I felt confident that she was being taken care of and I had
no need to worry about her during those days.
I have no hesitation in recommending Southmead.

Reply from Marie Padley, Deputy Manager at Southmead

Thank you so much for your lovely comments. We loved having Mum here for daycare; she was a pleasure to look after. I will pass all your comments on to our lovely team.


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Review from Susan H (Daughter of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum passed away at Southmead having been a resident for the past 15 months. The care she received over that time was exemplary, particularly during her last few days. The staff, many of which have been employed for some time were genuinely caring and friendly to Mum and to all her visitors. The
home is very well looked after and always clean. The food is very good and all tastes are catered for. Excellent activities are arranged for every weekday afternoon and some entertainers visit in the mornings for a good sing-song. Mum went on a couple of trips during her time at Southmead and enjoyed the company of other residents and the staff. My biggest recommendation is that we are now waiting for a room there for my mother-in-law.

Reply from Marie Padley, Deputy Manager at Southmead

It was an absolute pleasure to look after your mum and thank you so much for your lovely words which we will pass on to all of the team at Southmead. Thank you for taking the time to leave us a review and we look forward to having your mother-in-law come and stay with us soon.


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Review from J F (Daughter of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Southmead for 18 months. During that time her physical and mental health has been a priority for the staff and management. She is reassured and very kindly cared for by the exceptionally attentive staff. The property is homely, all members of the team are as equally invested
in the resident's welfare. I would highly recommend.

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Review from Ann J (Daughter of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother comes here one day a week and has stayed for respite over the last 12 months. The staff are genuinely caring, the home is very clean, nice decor but really is a home away from home. The staff cannot do enough to make all welcome. So much so that my mother-in-law has now also come as a permanent
resident since June. They provide a warm, caring environment which is uniquely homey. They give that personal touch to all.

Reply from Marie Padley, Deputy Manager at Southmead

Thank you so much for your lovely kind comments, we love having both your mother and mother-in-law stay with us, they are an important part of the Southmead Family. We will pass your kind words on to our care team.


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Review from Melanie W (Granddaughter of Resident) published on 10 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather stayed at Southmead. The staff couldn't do enough for him. I was always welcome to visit, and the staff were friendly. Most importantly for me, the staff were kind and approachable. They listened to him and his needs. When I had to work, they would send me WhatsApp videos and photos.
I could see he was happy and felt safe. Sadly he passed away last year, but in his final weeks and days, the care and support he received, as well as myself, was amazing. They looked after him as if he was one of their own family members. I still think of the staff and the care they showed him and myself. They are fantastic, and I can't praise them enough.

Reply from Marie Padley, Deputy Manager at Southmead

Thank you for your kind words. It was lovely to have your Grandad at Southmead and a pleasure to look after him. Our family members are just as important to us as our residents. We all have fond memories of your Grandad, who was such a lovely gentleman.
We will pass on your lovely comments to the whole team.


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Review from John H (Day Care) published on 16 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother goes to Southmead for daycare and loves her days out there. She looks forward to going every time. It has made a great difference to her well-being and care. I recommend Southmead without any reservation at all.

Reply from Marie Padley, Deputy Manager at Southmead

Thank you for your lovely feedback. We love having mum for daycare, and the staff and residents look forward to her visits.


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Review from Clive H (Partner of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in short term, and several times on a day's respite. Everything about the home is first-class. I have no concerns about my partner being there. All staff are very helpful and caring.

Reply from Sharon Lightfoot, Manager at Southmead

Thank you for your lovely review. We enjoy having your partner in for daycare; she is a joy to care for, and we all miss her when she is not here. We take pride in our little home and strive to make it home from home for everyone who lives and works here.


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Review from N F (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum settled into Southmead in August 2020. Since then, new owners took over in July 2021. After a little bit of bedding in, Mum is happy with all the building work and improvement activities going on. Slowly, the changes are evident in my regular visits, and so far, it all looks like the changes
will be wonderful. Looking forward to seeing the improvements unfold.

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Review from S J (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum recently passed away, and the care staff were amazing! I was allowed to stay all night. I can honestly say the care staff are like our family; they couldn't do more to help us.

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Review from Carole I (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this small family run residential home. My mum spent her last four and a half years here, being extremely well cared for. The accommodation was clean and inviting at a very high standard. The staff were always very attentive and caring, and it felt very safe and secure
at all times. There was open visiting, and I always received a warm welcome and update on Mum. The food was excellent and freshly cooked. A good rapport was maintained with the local GP practice. There was a happy atmosphere in the main lounge area where Mum liked to mix with the other residents, and there was a full programme of entertainment and activities. The accommodation has a beautiful south facing garden where we used to go and sit out in the nice weather. All in all, I was delighted to have found Southmead for my mum, and I would have no reservations recommending this accommodation to anyone. I can’t sing their praises highly enough.

Reply from Robert Fletcher, Proprietor at Southmead

Thank you so much for your kind words; it was a pleasure looking after your lovely Mum and also lovely the way in which you and your close family supported us in her care and wellbeing. The little memorial garden display you created for us lives on.


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Review from Matt B (Nephew of Resident) published on 5 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is a long term resident of this home. Throughout her time there, she has been very well looked after.
She has always been very happy there and gets on extremely well with the staff and management, and I and my family have always found them easy to deal with, knowledgeable and dedicated to the
care of their residents.
There is a welcoming and homely feeling to the place.
I know from correspondence during the COVID pandemic that the home has worked very hard to keep the residents safe and the virus out (successfully as far as I am aware).

Reply from Robert Fletcher, Proprietor at Southmead

Thank you for your kind words and ratings; we look forward to being able to care for your aunt for a long time yet!


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Review from Jenny P (Daughter of Resident) published on 30 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident in Southmead for eight years before passing away in January 2021 at the age of 100. It is a lovely care home with a beautiful garden. The management and staff are always attentive, caring and compassionate. We were kept informed of any changes in Mum's health, and our visits were
a pleasure as nothing was too much trouble. It was reassuring to know that Mum was being cared for in such a friendly and homely environment. I would highly recommend Southmead to anyone looking for a care home.

Reply from Penny Fletcher, Proprietor at Southmead

Thank you for your kind words; it was a pleasure to have been able to care for this special lady for so long and into her second century.


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Review from Jane R (Daughter of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression of the home was warm and inviting. Approx a couple of years later, my father needed extra care as he could no longer live on his own. Southmead was my first thought and choice. He felt at home very quickly, and all the staff made him feel very welcome. The staff gelled with Dads
sense of humour, which he loved. He enjoyed the food too as Dad always had a good appetite! He felt safe at Southmead and being a peaceful man, often commented on how quiet it was there at night. During the day, he loved the regular entertainment and activities. Overall, I always felt he was extremely well looked after. I never had any worries during his lengthy stay there until he peacefully departed in 2020 of natural causes. Communication from the staff was excellent. Thank you all.

Reply from Robert Fletcher, Proprietor at Southmead

Thank you so much for your kind words. Everyone enjoyed looking after your Dad, always game for a laugh!


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Current Review Score: 9.3 (9.332)

Overview of Review Score

The Review Score of 9.3 (9.332) out of 10 for Southmead is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Southmead is calculated as follows: ( (44 Excellents x 5) + (2 Goods x 4) ) ÷ 46 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Southmead is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Southmead

What types of Care is Southmead registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Southmead provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Southmead have?

There are 16 Single Rooms.

What are the Facilities & Services at Southmead?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Southmead to the centre of Broadstone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.