The Steppes

Cossack Square, Nailsworth, Stroud GL6 0DB
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9.3 31 Reviews
  • The Steppes, Stroud
The Steppes is located in the pretty Cotswold town of Nailsworth, in a peaceful corner of Cossack Square and is situated close to local amenities including a post office, library, doctor's surgery and shops.

The family-run residential care home was established in 1981 and continues to provide quality care of the highest standard.

The Steppes is a charming Cotswold stone building which has been converted sympathetically into an attractive, comfortable accommodation for older residents.

Trained carers are committed to offering residents comprehensive and continual care to ensure their physical, mental and spiritual needs are maintained. Individual care plans are carefully tailored for each resident, detailing how The Steppes can provide the best possible care.

An on-site cook prepares a choice of delicious, nutritious home-cooked food and caters for any specific dietary requirements residents may have. Arrangements can be made for family and friends to join to residents to dine if they wish.

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Care Provided by The Steppes

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 29 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • The Steppes Care Ltd
  • Person in charge
  • Jo Smith (Care Manager)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (29)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for The Steppes

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,350
    • Self-Funded Residential Dementia Care £900 – £1,350
    • RESPITE Self-Funded Residential Care £1,050 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,400
  • (these prices are only a guideline, please contact The Steppes to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

The Steppes Reviews (31)

Total of 31, showing 1-20
9.3

The Steppes has a Review Score of 9.3 (9.305) out of 10, based on 19 reviews in the last 2 years. Over all time The Steppes has 31 reviews.

Overall Experience

  • 19
  • 10
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Date Published

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Review from J L (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in The Steppes for just over a year and is very happy there. All the staff are really lovely and caring.

Reply from Julian Ashbee, Owner at The Steppes

Thank you for taking your time to complete a review.


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Review from S C (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy and content. All the staff are lovely and help Mum with her needs. They have a good relationship with the local doctor's surgery who are always ready to help.

Reply from Julian Ashbee, Owner at The Steppes

Thank you for taking your time to complete a review.


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Review from J M (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so lovely and kind. Mum is very happy where she is. She is happy with all the staff and the the staff all love her. Mum is always smiling. The Steppes care home is lovely.

Reply from Julian Ashbee, Owner at The Steppes

Thank you for taking your time to complete a review.


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Review from P G (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Have been very happy with Mum's care, just a bit concerned about Mum's room sometimes ie cleanliness.
The staff are very kind and helpful though.

Reply from Julian Ashbee, Owner at The Steppes

Thank you for taking your time to complete a review.


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Review from T P (Daughter of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I am absolutely appalled at the care provided to my mother at this establishment. On one visit her call button had been placed out of her reach and today the remote to her TV, her only company, was way over the other side of the room. There were thick layers of dust and the carpet is stained because
as we are told there are insufficient staff to support her to eat her meals, meaning most of it ends up on the floor. She asked to be assisted onto the commode and because I had challenged the member of staff over the state of the room she initially said she was leaving the room because she wasn't going to be spoken to like that, this was a conversation voicing my concerns. I was not abusive, rude and I did not swear. She stated she would call for assistance because she wasn't going to do it on her own and left the room. Two other members of staff attended and she never returned. My dealings with the manager has resulted in her breaching GDPR.

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Review from B L (Nephew of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home with a family feel. All staff are friendly, approachable and most importantly caring. The managers are friendly and professional with good communication skills keeping us up to date with any concerns, issues etc with my uncle as soon as they happen. My mother is in a larger,
shinier home which falls far below The Steppes in terms of the attitude of the staff and the atmosphere of the home.

Reply from Jo, Manager at The Steppes

Thank you very much for taking the time to write a review.


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Review from Yvonne C (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in very well and enjoys living here. The staff are all very caring, friendly and nothing is too much trouble for them.

Reply from Jo, Manager at The Steppes

Thank you very much for taking time to send in your review.


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Review from Guy A (Stepson of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

She is extremely happy in this home and has lots of activities to take part in. A great family-run, friendly care home.

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Review from Lynne C (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was reluctant to enter permanent care but has settled extremely well. I feel this is largely due to the excellent care he has received. He always has good opinions of the staff and has been treated in a respectful, caring and person-centred way by all concerned. The staff seem to go above
and beyond to make the residents feel valued. I feel confident that my father is being cared for in a warm, friendly and professional way.

Reply from Jo, Manager at The Steppes

Thank you very much for taking time to write this review.


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Review from K J (Daughter of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident for 1 year now and has settled in fairly well. I am pleasantly surprised she has been engaging and encouraged to participate in activities in the home. The staff seem genuinely caring and like everyone to be as happy and healthy as possible. There will always be the little
extra things I could hope for, like a little more attention to personal cleanliness and encouragement/assistance mornings and evenings but I appreciate time is restricted with staff and all other resident's requirements too. Overall I am happy she is being cared for well and safe in The Steppes.

Reply from Jo, Manager at The Steppes

Thank you very much for taking time do write the review.


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Review from Thelma J (Wife of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Steppes Care Home is such a caring and warm home. My husband has dementia and they help him so much day to day. We cannot thank and praise them all enough.

Reply from Jo, Manager at The Steppes

Thank you very much for taking the time to do the review.


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Review from Liz A (Daughter of Resident) published on 20 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been resident at The Steppes for just over a year and she is very well looked after and cared for in a warm, friendly environment that feels like a home from home rather than some clinical institution. And being in the centre of Nailsworth is a plus so there is plenty of hustle and bustle
on the doorstep. When she first moved in there was a problem with the TV ... so they got her a new one... she feels the cold... they got her an extra heater ... the shower wasn't working properly... so they installed a new one. A favourite item of clothing goes missing in the wash? They will turn the whole place over to find it! The manager and her team are kind and very efficient, communications are excellent, there is a good range of activities and I can drop in any time. They work very hard and are doing a great job.

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Review from E G (Son of Resident) published on 25 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Steppes has been wonderful at looking after my 94-year-old mother. Led by the manager, the care home staff are competent and kind and the staff-to-resident ratio is high enough to allow sufficient time for staff to engage frequently throughout the day and ensure meals and hot drinks are provided
on time.
The staff organises and vigorously promotes regular trips and activities and uses just the right amount of encouragement to get people out and about. I have no hesitation in recommending The Steppes as a friendly and capable care home.

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Review from R P (Daughter of Resident) published on 28 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited several care homes in the area, before making the right choice in moving Mum to The Steppes. Mum is well cared for by the staff. She has her favourites and I am very thankful for their patience and kindness towards her.

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Review from Angela P (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at The Steppes for 3 years now and I wouldn't want her to be anywhere else! The love, care and attention she gets is excellent. The Manager keeps me updated on mum with pictures and calls me regarding her regular doctor appointments. The food is good and pretty much anything she wants
they get for her. I will be forever grateful to them for the excellent level of care mum receives.

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Review from Dave P (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in the Nailsworth and Horsley area all her life. With her health deteriorating after my father died and the first signs of dementia beginning to show, it became clear that despite adaptations such as a stairlift, she could no longer manage by herself in the house which had been our
family home since it was built in 1962. The Steppes really was the perfect choice as it keeps her in the town she knows and can be visited by friends.


As her mobility became progressively worse, leaving her needing a wheelchair, the home could not have been more helpful, acquiring a hoist to help her in and out of bed. There is a lovely atmosphere in the home and the care and attention she's received are absolutely superb. I could not be happier knowing that she is in such good, caring, hands.


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Review from E P (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad is settled at The Steppes - this is no easy feat as he was vehemently opposed to 'go in somewhere'. We hugely appreciate the efforts of particular care staff, and the entertainment coordinator, to engage him and keep him motivated.
There have been a couple of instances where I have visited
my dad, and found him in dirty clothes, still in pyjamas at 11 am, not wearing his socks and complaining of cold feet etc. I know this is sometimes because he has declined assistance with dressing, but this is a feature of his dementia and I would say that Dad is responsive to a particular approach, and responds well to more experienced care staff. There are one or two carers who appear disinterested/ quick to say that Dad has 'refused' care - it would be great to feel that they are invested in overcoming this issue.
Otherwise, we are generally happy with the care, and compassion provided at the Steppes.

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Review from Joanna F (Daughter of Resident) published on 26 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at The Steppes for six years. She's now ninety and has had dementia for about ten years. She's very well looked after by the staff, she's safe and her physical needs are all met.
Unexpectedly, her state of mind has improved while she's been living there. She enjoys the company
of other residents and takes part in the various outings and activities.
With her dementia, she's not always aware of her situation but she's commented to me on the kindness of the staff. I've seen this myself on my regular visits. I'm very happy we found The Steppes for her.

Reply from Julian Ashbee, Owner at The Steppes

Thanks for spending time to write the review, Best Wishes.


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Review from Kevin M (Son of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of The Steppes Care Home for a number of years. When her previous sheltered accommodation closed she chose The Steppes after visiting and being impressed with the welcome and atmosphere in the home. We have never regretted her choice. She is happy, comfortable and feels safe
there. The staff are always friendly, welcoming and helpful with personal attention for all of the residents. Mum enjoys life in The Steppes and it really is a home in the best of senses. Highly recommended for anyone looking for a warm and friendly environment with a true family feeling and individual attention.

Reply from Julian Ashbee, Owner at The Steppes

Thanks, it's an absolute pleasure. All the best.


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Review from Linda B (Daughter of Resident) published on 15 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is a warm, welcoming and caring place.
The staff are exceptionally kind, patient, friendly and cheerful.
The manager is to be congratulated on the lovely atmosphere here and a lot of the carers have been in post for a considerable time which speaks volumes, they are happy in their work.

Reply from Joanne Smith, Manager at The Steppes

Thank you for your time. Reviews and feedback are always helpful.


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Current Review Score: 9.3 (9.305)

Overview of Review Score

The Review Score of 9.3 (9.305) out of 10 for The Steppes is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.305 for The Steppes is calculated as follows: ( (124 Excellents x 5) + (73 Goods x 4) + (15 Satisfactorys x 3) + (2 Poors x 2) + (12 Very Poors x 1) ) ÷ 226 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Steppes is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Apr 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about The Steppes

What types of Care is The Steppes registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Steppes provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Steppes have?

There are 29 Single Rooms.

What are the Facilities & Services at The Steppes?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Steppes to the centre of Stroud?

3.7 mile(s) as the crow flies, distance by road may be significantly further.