Astell House

Overton Park Road, Cheltenham GL50 3BT
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9.9 36 Reviews
  • Astell House, Cheltenham
Astell House is a striking home full of character and interest. The home is fully accessible; every room has ensuite facilities and residents are welcome to add furnishings and personal belongings.

The refurbished lounge, quiet room and dining room are all beautifully proportioned with high ceilings and large windows filling the rooms with light. The modern architect-designed conservatory gives a stunning living space offering a seamless link with the accessible gardens. The gardens offer plenty of places to sit quietly or socialise with family and friends with the beautiful architecture of Astell as its backdrop.

The care team includes dementia specialists and a qualified nurse (who works closely with the GP surgery and district nurses) and staff are experienced in end of life care.

The catering team provide fresh, nutritious home cooked food and are able to adapt the menu for different dietary requirements and for those with swallowing difficulties.

The activities team work both individually and in groups to offer varied, stimulating and enriching activities which include visiting musicians and entertainers, arts & crafts, gardening, games, trips out and cycle rides on a specially adapted trishaw.

The housekeeping and maintenance teams take great pride in keeping the home clean, fresh, safe, and looking at its best which has been particularly noted on in inspections.

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Care Provided by Astell House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Barry (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Astell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,650
    • Self-Funded Residential Dementia Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,650

  • The above fees are dependent on individual care needs. Please contact our care home for help and advice.


    Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


    Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
  • (these prices are only a guideline, please contact Astell House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Astell House Reviews (36)

Total of 36, showing 1-20
9.9

Astell House has a Review Score of 9.9 (9.868) out of 10, based on 11 reviews in the last 2 years. Over all time Astell House has 36 reviews.

Overall Experience

  • 32
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Date Published

36
4
5
11
25

Review from D O (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live in Yorkshire, I do a lot of video calls with Mum and the staff are only too pleased to set up Mum's tablet. Everyone is so helpful. When I do visit we are always asked and provided with a cup of tea. If we are there lunch time we always asked to have lunch. On my last visit they provided a
guest room (which was very clean) and provided supper and breakfast. The home is so clean and the staff are always kind and courteous, nothing is too much trouble for any of them. Mum is so relaxed and comfortable with all the staff. Such a great happy and loving atmosphere.

Reply from Karen Barry, Home Manager at Astell House

Thank you so much for your kind review. I am so appreciative of your comments, it's always a pleasure to hear we are providing a good level of service. I am so pleased your Mum is settled and comfortable. I will pass your comments to the team.


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Review from Kirsten P (Daughter of Resident) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend the kitchen staff on the presentation of Dad's puréed dinner today.
As someone who has always been in the Care Industry, I am always very impressed by the care Dad receives.
Many thanks to you all.

Reply from Kevin Snowball, CEO at Astell House

Thank you for your review Kirsten. Our catering colleagues are a key part of the care team at Astell House and it is lovely to have their efforts recognised.


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Review from Marianne K (Daughter of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad stayed at Astell House for respite care following a fall at home and a stay in hospital. The staff were so kind and welcoming. They were attentive to my dad and listened to all the information that we gave them about him. It was very reassuring to know that my dad was being well cared for, with
kindness and respect.

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Review from Ele G (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I actually can't praise Astell House and all the staff and management highly enough. My dad, who has Alzheimer's, has been a resident for almost a year. The home has always been very open, welcoming and warm. The staff have also always been very attentive and helpful.
My parents had a big anniversary
yesterday and they went above and beyond for them both. Mum went to have tea with Dad. They laid and decorated a special table in his room, with an afternoon tea; cakes, sandwiches, nibbles, flowers, and decorations. It was so lovely. Thank you.
My dad is also a steam train fanatic. It was a bit too much for us to be able to take him ourselves, so again, in the summer, the home stepped up. Two carers brought him from the home to the station and took him back again... in their own time. We were made up that we could make this happen for Dad, but we couldn't have done it without them.
Thank you all so much.

Reply from Sarah Merritt, Lilian Faithfull Care marketing team at Astell House

Thank you for such kind words. I will ensure your wonderful comments are shared with all staff at Astell House. It is our pleasure to be able to look after your father.


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Review from Judith S (Friend of Resident) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has now been a resident for 2 years. We were so pleased to find Astell House. It is a warm, caring, homely environment. Where the staff truly care about their residents. Food is very good and varied, catering to individual taste. There is plenty of outside space, gardens, patios and a beautiful
summerhouse that can be used by residents and family/friends. My friend is particularly pleased to be able to access fresh air in a nice environment. Of course the most important thing with a home is good management and staff. All the staff at Astell are fantastic, we are so grateful for all that they do for my friend.

Reply from Sarah Merritt, Customer Relationship Team at Astell House

Thank you for taking the time to complete a review for Astell House. I will ensure your wonderful comments are passed on to the manager and her team. We really appreciate such positive feedback.


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Review from Kim V (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been in Astell House for six years. I am very happy to have found Astell House as it has provided a very good home for her since her dementia became bad enough for her not to be able to live at home. The carers (and other staff - admin, kitchen, domestic, grounds etc.) continue to
be hugely caring and pleasant and do their best to make her time there enjoyable and safe. Many have also helped me deal with the different changes in my mother’s condition as they happen. The current activities staff make a great deal of effort to involve residents in activities that they enjoy and provide a good range - Mum still enjoys anything that involves a good sing!
The new manager and senior team seem very approachable, kind, and effective so I am confident Astell will continue as an excellent home for my mother and the other residents.

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Review from Hannah S (Daughter of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but praise for Astell House and the care all of the staff have given to my father since he moved there in September 2023.
The staff are capable, caring and compassionate and are quick to smile. They engage equally well with those in residence and those of us who frequently visit. The
manager deals with any questions promptly and is always happy to meet in person to chat over any concerns.
Astell House has a really warm family atmosphere and we wouldn’t want Dad to be living anywhere else. Huge thanks to the entire team.

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Review from David O (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last part of her life in Astell House, all of the staff went above and beyond what I expected from any care home. Not only did they look after Mum, they looked after me. I will always be grateful to them and will recommend any of my friends to use Astell House if they need care for a loved
one.

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Review from June S (Resident) published on 12 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff. Made to feel at home.
Trips out are very helpful for respite care.
Activities each day are very interesting with the craft ladies going to a lot of trouble to involve residents.
My stay in Astell House helped me recover from a problem with my heart and gave me strength to return
to my home.

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Review from S T (Daughter of Resident) published on 7 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the 16th August, I joined my Dad for a music and movement session provided by an external provider. This was appropriately planned, superbly led and uplifting! Every resident was encouraged to join in, which indeed they did, as and when they wished with obvious pleasure. The leader played familiar
favourites with a strong beat to encourage percussion accompaniment, movement, singing and an opportunity for balloon bopping to and fro. A warm and friendly atmosphere resulted with lots of smiles and laughter. Thank you to the staff for providing these opportunities and also for all the excellent regular in house activities they provide themselves. Much appreciated!

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Review from P T (Daughter of Resident) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely friendly environment, nothing too much trouble. Mum enjoy's all the meals which are prepared for her. A good range of variety each day.

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Review from M W (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Astell House and its staff have been absolutely wonderful to my mother. She has spent the last four and a half years there, and we couldn't be happier with the care she has received. The staff, the staff, the staff! I don't feel I should call them staff; I should be calling them "family". They are the
most wonderful group of caring professionals I have ever met. I feel truly grateful that my mother has been surrounded by such a fantastic bunch of human beings. Thank you.

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Review from S P (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful and have been throughout the whole of uncertain and challenging times during the last two years. My mother feels safe and supported and gets on well with the staff. She is not afraid to request help with small improvements to the facilities in her room. Care during
the latest hot spell has been exceptional in securing the resident's well-being.

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Review from Stella H (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank everyone at Astell enough for the wonderful loving care Mum receives. She has been so happy here and it is a great blessing to know she is safe and well looked after.

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Review from Stuart H (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is receiving the best and most professional care I could hope for. Nothing is too much trouble for the staff their diligence, attentive nature and above all their friendly professionalism. I have indeed recommended Astell to my cousin for her father, my uncle and mum's brother and he too is now
a resident.

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Review from A H (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled really well, the staff are very friendly and create a lovely setting. It does feel at times the staff are stretched but this is understandable at key times in the day. Would really like to see more trips out for the residents, especially important now after such a long lockdown.

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Review from Mo P (Niece of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is 99. Has most of her marbles and can be a little trying at times. The staff at Astell are kind, caring and extremely patient. The care they have given during this very difficult time is so appreciated by her family. For them to have had no cases of Covid at all is miraculous and due to the
diligence of the team. I would have no hesitation in recommending Astell to anyone thinking of respite or permanent care. Thank you, to the manager and your lovely team.

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Review from A G (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always willing to helo with difficult situations. The communication from the home is excellent in terms of keeping you up to date with residents condition and their requirements. In what has been an incredibly difficult year I am so pleased my mother has been well looked after and I have every
confidence of the team at Astell on doing a superb job.

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Review from Julie G (Daughter of Resident) published on 1 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into Astell in November 2019 after losing his wife and suffering loneliness and a diagnosis of dementia; the move was a decision made by him. Since the move, there has been a marked improvement in his mental health, with most signs of dementia disappearing. He is occupied, socialising and
happy and takes part fully in all the activities. The management and staff have been amazing, nothing too much trouble and his medical care has been exemplary, particularly in these difficult times. It has been very reassuring over the past sixteen months to know that he is in such capable hands and local to his family who are kept in touch at all times. Thank you to everyone at Astell.

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Review from W H (Husband of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was taken into care in December 2016 after being diagnosed with Alzheimer's disease and was becoming too much for me to look after at home.
My wife went first to a different home but this was closed after about 12 to 15 months but the transfer to Astell is shown by her successful life that
is shown in the ratings.

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Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Astell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Astell House is calculated as follows: ( (112 Excellents x 5) + (17 Goods x 4) ) ÷ 129 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Astell House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Karen

Karen Barry

Job Title: Home Manager

Joined: 2023

Karen Barry is a home manager at Astell House and a qualified nurse. She started her career as a carer at St Faith’s and was inspired to train as a nurse. She graduated from Bristol University in 2008 and spent three years in the NHS as a community nurse but when she spotted a nursing job at St Faith’s she returned in 2010. After nine years she became Head Nurse, in addition, she has trained as a Dementia Lead and a nurse mentor for University student nurses. Karen is now using her wealth of experience as a home manager at Astell House.


Frequently Asked Questions about Astell House

What types of Care is Astell House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Astell House provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Astell House have?

There are 36 Single Rooms.

What are the Facilities & Services at Astell House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Astell House to the centre of Cheltenham?

0.5 mile(s) as the crow flies, distance by road may be significantly further.