Astell House

Overton Park Road, Cheltenham GL50 3BT
Submit a Review
9.9 36 Reviews
  • Astell House, Cheltenham
Astell House is a striking home full of character and interest. The home is fully accessible; every room has ensuite facilities and residents are welcome to add furnishings and personal belongings.

The refurbished lounge, quiet room and dining room are all beautifully proportioned with high ceilings and large windows filling the rooms with light. The modern architect-designed conservatory gives a stunning living space offering a seamless link with the accessible gardens. The gardens offer plenty of places to sit quietly or socialise with family and friends with the beautiful architecture of Astell as its backdrop.

The care team includes dementia specialists and a qualified nurse (who works closely with the GP surgery and district nurses) and staff are experienced in end of life care.

The catering team provide fresh, nutritious home cooked food and are able to adapt the menu for different dietary requirements and for those with swallowing difficulties.

The activities team work both individually and in groups to offer varied, stimulating and enriching activities which include visiting musicians and entertainers, arts & crafts, gardening, games, trips out and cycle rides on a specially adapted trishaw.

The housekeeping and maintenance teams take great pride in keeping the home clean, fresh, safe, and looking at its best which has been particularly noted on in inspections.

Show Astell House on the Map

Care Provided by Astell House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Barry (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (36)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Astell House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,650
    • Self-Funded Residential Dementia Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,650

  • The above fees are dependent on individual care needs. Please contact our care home for help and advice.


    Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


    Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
  • (these prices are only a guideline, please contact Astell House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Astell House Reviews (36)

Total of 36, showing 21-36
9.9

Astell House has a Review Score of 9.9 (9.868) out of 10, based on 11 reviews in the last 2 years. Over all time Astell House has 36 reviews.

Overall Experience

  • 32
  • 4
  • 0
  • 0
  • 0

Date Published

36
4
5
11
25

Review from Heather M (Daughter-in-law of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff team at Astell House have succeeded in ensuring a home from home atmosphere with care and attention provided in a compassionate and empathic manner. As a relative I have always felt welcome and have been impressed by the entertainment and activities programme, which is a wonderful asset and
prevents possible isolation and loneliness. I have nothing but praise for a well-run organisation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracey H (Daughter of Resident) published on 22 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Astell House in Jan 2019. It was a very difficult decision for my sisters and I to make, but now having come to peace with this decision, we are all completely reassured that mum is in the right place receiving THE BEST CARE. The staff are so dedicated and the residents are all treated
in such a caring, dignified manner. Astell House has a wonderful atmosphere, great variety of activities, good food and excellent staff all round! Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Daughter of Resident) published on 4 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Few people would choose to have to move into a care home, but if you have to be in a home, then Astell House is the place to be.
The staff are consistently kind, considerate, patient and friendly and treat dementia patients with great understanding and respect.
It takes time for resident and staff
to get to know and trust each other, but the Astell staff are committed to gaining an understanding of, and meeting, their residents' needs, and to building a relationship of trust.
Nothing is too much trouble, and family members are welcomed too, and their views are valued and respected.
Any issues are dealt with promptly by the management, and all efforts are made to resolve any problem.
Astell House is a home with a happy atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from William H (Husband of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astell is the second home that my wife has been in. She has been very happy in both homes and the care she receives is superb. Her family and friends are made equally welcome by and friendly helpful and caring staff.there is a regular programme of events and activities to which family and friends can
attend. We would have no hesitation in recommending Astell as a comfortable caring and happy place to live for those in need of care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian C (Son-in-law of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was here for many years and was very happy here going out on their trips to various places and taking part in activities that were put on in the home. The staff changed over the years but they were all very kind and considerate to my mother in law and from what I witnessed to all the
residents I would be very happy to recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret O (Daughter of Resident) published on 5 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just moved into Astell House and I have been very impressed with the welcome from the staff and the care they have shown towards her. The home seems clean, well run and there is a very cheerful atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H M (Daughter of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I had dealings with in my mothers last few weeks was extremely caring and could not do enough to assist us. We felt like we were part of an extended family. We virtually lived there ourselves for a good 10 days and our every need was catered for. Can't praise everyone enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian J (Nephew of Resident) published on 31 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was independent so settling in was slow.
The home is under new management with an influx from a closed down home.
There is a new family forum set up by management.
I have every confidence the few problems we have had will/have been dealt with.
There is a general feeling of happiness in
staff, residents and families/supporters.
The new garden building due in September will be a great new asset.
It is clear cleanliness is taken seriously.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Daughter of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During a very stressful and emotional move from mum's home into residential care. My mind has been put at ease knowing he will be cared for by the wonderful, friendly attentive staff at Astell.
I can return to the US with peace of mind and overwhelming relief.


Thank you, everyone, for your care

and support.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diana H (Daughter of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Astell feels welcoming and homely right from the start. Each resident is treated as an individual and care is always given with respect and kindness.


Whenever I visit my mother the person who lets me in always knows where my mother is and how she has been feeling on that particular day. The staff

are a lovely bunch of people who take pride in their work. Everything is done with a smile and nothing is too much trouble.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H H (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Astell are first class - always friendly and cheerful and respectful of my mother who although she cannot speak clearly, responds to them.
The small touches - fresh flowers, sherry at lunchtime, proper napkins, make it feel like a 'real' home, not a 'care' home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary H (Wife of Resident) published on 4 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My personal experience to date has been excellent. My husband has settled and is very happy and contented. He adjusted to being in care very quickly and enjoys the company of the other residents. The staff treat my husband with courtesy and respect and if he wants something that is not on the menu,
they will do what they can to provide it. I am happy in the knowledge that my husband is in a safe and secure environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robin Francis P (Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and help you get in the home is excellent and the food first class. The staff could not be more caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ashley D (Nephew of Resident) published on 30 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle currently resides at this home, I always receive a very warm welcome when visiting, nothing ever seems too much trouble. I know my Uncle is well looked after and is very happy in the home. He gets to go out of the home on many trips and outings, I was amazed to receive a picture of him by email
steering a narrow boat on a recent outing to the Sharpness.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P J (Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a frail 93-year-old, resident here since Feb 2014, although this is an oldish building the standard of maintenance and service is extremely high. The attitude of the staff is one of cheerful (happy even!) helpfulness and reflects the training they have clearly received. There is a wide range of
frailties among us all but we are each given individual attention- I simply cannot speak too highly of my treatment here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert S (Son of Resident) published on 30 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Astell nearly 4 years ago and remains very happy and content there. This is due in very large measure to the staff and management, all of whom show great care, patience, and gentleness. My wife and I have nothing but praise for every single person involved in making my mother's
twilight years very comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.868)

Overview of Review Score

The Review Score of 9.9 (9.868) out of 10 for Astell House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.868 for Astell House is calculated as follows: ( (112 Excellents x 5) + (17 Goods x 4) ) ÷ 129 Ratings = 4.868

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Astell House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Karen

Karen Barry

Job Title: Home Manager

Joined: 2023

Karen Barry is a home manager at Astell House and a qualified nurse. She started her career as a carer at St Faith’s and was inspired to train as a nurse. She graduated from Bristol University in 2008 and spent three years in the NHS as a community nurse but when she spotted a nursing job at St Faith’s she returned in 2010. After nine years she became Head Nurse, in addition, she has trained as a Dementia Lead and a nurse mentor for University student nurses. Karen is now using her wealth of experience as a home manager at Astell House.