Avalon Residential Home

17 Barnwood Road, Gloucester GL2 0RZ
Submit a Review
9.5 33 Reviews
  • Avalon Residential Home, Gloucester
Avalon is a large Edwardian house situated in Barnwood, just one mile from the Gloucester city Centre and within walking distance from shops, banks, library, college, surgery, churches and a good bus service only a few minutes walk away from the home.

There are no visiting restrictions and all visitors are made welcome and are offered refreshments. Visitors are encouraged to call regularly. Residents are encouraged and supported to continue activities outside of the home and the local library visits with books for residents use. Several newspapers are supplied daily for residents use free of charge.

Their aim is to offer all residents individual care and encouragement with as much independence as possible in a pleasant, dignified and private surrounding.

Social activities are available at residents’ requests. All religious beliefs are fostered in the home and there is communion service for those interested.

Show Avalon Residential Home on the Map

Care Provided by Avalon Residential Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Autism/ASD
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carlos Silva (Registered Manager)
  • Admission Criteria
    • Care needs pre-assessment.
    • Ages 18+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for Avalon Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £950
  • (these prices are only a guideline, please contact Avalon Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions on visiting, however they do have a 'restricted meals policy' where they prefer professionals not to visit at meal times, family and friends are welcomed at any time.


  • Parking

  • There is a small car park to the rear of the home, otherwise there is ample parking on the side street.


Avalon Residential Home Reviews (33)

Total of 33, showing 1-20
9.5

Avalon Residential Home has a Review Score of 9.5 (9.481) out of 10, based on 10 reviews in the last 2 years. Over all time Avalon Residential Home has 33 reviews.

Overall Experience

  • 23
  • 9
  • 1
  • 0
  • 0

Date Published

33
1
4
10
23

Review from Annette H (Daughter of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I took my mum and daughter with me to view Avalon Residential Home as there were vacancies. As soon as we entered my mum felt at home. The manager was very helpful and pleasant which made my mum relaxed. The staff are very friendly and we were shown the rooms available which were both excellent. Everything
was spotless and Mum chose the room that she liked and she moved in on 03/10/24 and she loves it there. I couldn't wish for a better care home.

Reply from The Manager, Residential Care Manager at Avalon Residential Home

Thank you very much for your review. All received reviews are read and actioned accordingly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Son of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had unfortunately suffered a short period of being unresponsive outside of your normal day hours of 9-5.
The staff not only picked up on this incident but immediately put in place their procedure.
I myself was contacted and during my attendance it was agreed that my mother would remain
in the home so as to minimise any stress.
The care home were happy for my mother to remain in the home.
This incident was further followed up by the home the following day and also updated me upon the situation.

Reply from The Manager, Residential home Manager at Avalon Residential Home

Thank you very much for your review. Very kind words in a difficult time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H S (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Making the decision to put a parent into a residential home is not easy. Everyone at Avalon made this a smooth transition. Mum has been treated with dignity and respect at all times. They have encouraged her to get involved in activities and she has far more stimulus than when she was alone at home.
All staff are friendly and interact with the residents. We know Mum is now in a safe environment and well-cared for.

Reply from The Manager, Residential Home manager at Avalon Residential Home

Thank you very much for your review. All received reviews are read and actioned accordingly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine A (Wife of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Avalon for emergency respite care. I was so impressed by the way the staff looked after him that when he needed permanent care I asked if he could stay there.
The staff are unfailingly kind to him and also to me.

Reply from The Manager, Residential Home Manager at Avalon Residential Home

Thank you very much for your review. All received reviews are read and actioned accordingly.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D K (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager and staff are very welcoming, kind and extremely caring. If there are any concerns the manager is always on hand to rectify and deal with them quickly and professionally. We have noticed the update of facilities inside and outside of the care home gradually over the months, enhancing the
property. The activities coordinator organises top-quality activities, outings in the summer and entertainment.

Reply from The Manager, Residential Care Manager at Avalon Residential Home

Thank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew C (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are weekly activities that Mum can join in with even though she has dementia and cannot get out of her chair. The staff are all great at motivating Mum to join in. The care home arranged for a carer to travel with Mum to my daughter's wedding which we thought might not happen. The care staff are
very welcoming and always happy for a chat.

Reply from The Manager, Residential Care Manager at Avalon Residential Home

Thank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John S (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother seems well cared for by the staff even though she complains as she doesn't like being in care but we/she didn't have an option as she couldn't look after herself. I can only give star ratings from what I see. Mother does not leave the room so no activities.

Reply from The Manager, Residential Care Manager at Avalon Residential Home

Thank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris M (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the standard of care my mother receives at Avalon. The staff are always happy, helpful and attentive. The standard of cleanliness is high. The entertainment offered is varied although my mother chooses not to indulge as she prefers her own company.

Reply from The Manager, Residential Care Manager at Avalon Residential Home

Thank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen C (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always treated well and with dignity. I feel the staff do as much as is possible with people whose judgement is impaired and often want to do more than they are able to. Overall I think they do a great job under difficult circumstances.

Reply from The Manager, Residential Care Manager at Avalon Residential Home

Thank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Son of Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There were a couple of times that the internal communications didn’t seem to go across properly between your staff, so a confusing message was passed onto us. Especially between the day and night shift staff.

Reply from The Manager, Residential Care Manager at Avalon Residential Home

Thank you very much for your review which is very important to us. We will aim to improve all aspects mentioned in all the reviews we receive.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin A (Partner of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I visit at least 4 times a week, I am always made welcome and the staff are polite.

Reply from The Manager, Residential Manager at Avalon Residential Home

Thank you very much for your review this is very valuable for us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Son of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avalon has been caring for my mum since February 2022. During this time, her condition has worsened, and the care team have worked around this to ensure she is getting the best support.

Reply from The Manager, Residential Manager at Avalon Residential Home

Thank you very much for your lovely review. It has been a pleasure for all of Avalon's care staff and management to provide adequate care to your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Harry D (Son of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Avalon for nearly a year until passing in September 2021. From the outset, it was very clear to us that Mum was in very safe hands. She was well looked after and cared for and although her health was deteriorating with the illness, she even got involved in the many activities
at the Home, making some good friends along the way. I would strongly recommend the Home. The manager and the staff treat people with respect and dignity, encourage them to get involved in life at the Home (but only if they want to), and are very accommodating with visitors - even through the pandemic where we had window visits for many months before being (legally) able to visit indoors. It is very clear that the manager and the team genuinely care for their residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynn B (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum initially went to Avalon for respite after a stay in hospital and I am so thankful that she did. It soon became clear that my mum would need constant care and she became a permanent resident. The decision was made so much easier by her being there as it was very clear that we could not have found
anywhere more caring. The home is very clean and the food is homemade. All of the staff are amazing I can’t thank them enough for what they do for all of the residents, nothing is too much trouble. I say staff but they are so much more than that. There are plenty of activities, even in this time of Covid. A very happy home and I don’t think I could ask for any more for my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan M (Niece of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my aunt is in this home after seeing several other homes. The staff are polite and caring and always ready to answer any questions. Very well run.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clive R (Brother of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister originally entered Avalon Residential Home as a respite care resident, but is now permanent. The care home explained the procedure very well and allowed the appropriate people from the social services to meet me in the home in my sister's presence. The communication from the care home management
has always been excellent, as has the care provided. I have always had confidence that she is being well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elizabeth H (Daughter of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring service. My mother is stable and as happy as possible. I don’t think she could be in a better place. The manager’s handling of the coronavirus threat has been exemplary. My thanks to him and his staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caryl S (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Avalon for eighteen months having been diagnosed with dementia. Initially, we were concerned about the level of care she would receive but we could not have imagined the exceptional kindness and professionalism all the staff have shown her. The home organises activities
and events for the residents to help them keep interested and entertained. The food is excellent and is all prepared freshly in Avalon's kitchens. My mother is relaxed and well cared for and we cannot speak too highly of Avalon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy B (Granddaughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother has been a resident of the home for a while now, and I cannot praise the staff there who look after her and the other residents more highly.
They most definitely have your loved one's happiness and well-being at the heart of this home. Avalon are always looking for new ways to engage
with the residents, whether it's arranging an afternoon of musical entertainment for a good old sing-song, or even an afternoon of arts and crafts, or just a lovely garden tea party (when the weather is good). These are the things, that I, as a loved one are pleased that take place for my Grandmother to enjoy.
Avalon, bring to the home those home comforts for their residents.
When I go to visit my Grandmother, I am always greeted with a warm welcome.
It is clear to see the commitment from the staff and the dignity they treat the residents with is second to none.
I am very pleased Grandma is a resident of Avalon.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Cathy H (Daughter-in-law of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and dedication of the staff has really shown through during the COVID-19 crisis. Regular emails keep relatives up to date. The staff have worked very hard to keep the residents happy and healthy. My family and I are extremely grateful for their ongoing support through this and for the support
they continue to show to my family through a difficult personal year.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.481)

Overview of Review Score

The Review Score of 9.5 (9.481) out of 10 for Avalon Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.581 for Avalon Residential Home is calculated as follows: ( (72 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 117 Ratings = 4.581

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Avalon Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Carlos A.

Carlos A. Lopes da Silva

Job Title: Home Manager

Joined: 2018

My name is Carlos I have been working in health and social care since 1999, started working in military hospitals for 10 years in a theatre room then to A&E, orthopaedics recovery ward and at least at the physiotherapy department.
I have been working in nursing homes/care homes and residential homes but love to provide domiciliary care.


Frequently Asked Questions about Avalon Residential Home

What types of Care is Avalon Residential Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avalon Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Avalon Residential Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Avalon Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avalon Residential Home to the centre of Gloucester?

0.6 mile(s) as the crow flies, distance by road may be significantly further.