Dalkeith Residential Care Home

285 Gloucester Road, Cheltenham GL51 7AD
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9.9 21 Reviews
  • Dalkeith Residential Care Home, Cheltenham
• Tastefully converted Victorian House
• Small and homely: 20 bedrooms (16 en-suite) - home away from home
• Award winning food
• Music and dance sessions
• Fitness classes
• Hairdressing
• Chiropody
• Dedicated activities coordinator - arts & craft, field trips, quizzes, games
• Dementia care - staff consists of Dementia Leads and Dementia Link Workers
• 3 minute walk from Cheltenham Spa train station
• Stairlifts + Lift
• 3/4 acres of gardens

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Care Provided by Dalkeith Residential Care Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Substance Misuse
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit
  • Sheltered Housing

Good to Know

  • Owner
  • Amicis Care Ltd
  • Person in charge
  • Moiz Amjad (Director)
  • Admission Criteria
    • Ages 45+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2021
    • Number of floors: 2

Funding & Fees Guide for Dalkeith Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
  • (these prices are only a guideline, please contact Dalkeith Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Dalkeith Residential Care Home Reviews (21)

Total of 21, showing 1-20
9.9

Dalkeith Residential Care Home has a Review Score of 9.9 (9.879) out of 10, based on 15 reviews in the last 2 years. Over all time Dalkeith Residential Care Home has 21 reviews.

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Review from Gareth W (Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff very efficient and are like my family. They are very good at what they do looking after the residents. The food is adequate, sometimes we have fish and chips that are cold on occasions! We have agency at times and the potatoes are really hard but she dresses like a chef! Cleaner is very great
with what she does plus they change the beds every other day! They ave supported me with my finances which I'm grateful for! They have plenty of activities for the residents which is organised by lady who we are lucky to have!

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the kind words. It is a pleasure looking after you at Dalkeith. Your feedback will be passed onto staff, who will take on board your suggestions!


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Review from S H (Son of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful and friendly staff. New ownership who is keen to listen and take on board points of view and act on them.
Lovely garden for residents and visitors to use.
Good sized and bright room well decorated.

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the kind words! I am glad you're happy with the change in ownership. We take all feedback onboard and strive to improve more every day!


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Review from S J (Son of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dalkeith Residential Care Home - is a care home 'gem' with caring and professional staff. Under great new management now, I'm sure it will become even better than ever! Mum and I cannot thank each and every one of you enough for all your dedication, understanding and hard work.

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the splendid review! We appreciate the kind words. And indeed, as new Director/Owner, I assure you we will continue to provide outstanding care to Mum!


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Review from K M (Daughter of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So, I put my mother with Alzheimer’s in this care home, last September! She is so well looked after, always clean, and happy! The cook is amazing! Always making the most delicious cakes! The staff are friendly, and do a brilliant job! I have no issues with this care home at all. I know my mum is being
well cared for! I know it has just been taken over, and he is a very nice man!

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the lovely review. I am definitely trying my best as a new owner, so appreciate the kind words. We will continue to deliver outstanding care for Mum!


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Review from V S (Daughter of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided. All staff extremely kind and treat the residents with respect. Food always excellent with plenty of it. Always feel that the staff are approachable if there's a problem.

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the kind words! We will continue to do our best for Mum!


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Review from Glyn S (Son of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been dealing with Dalkeith since about September 2023.
On every occasion the staff have been helpful and informative and always happy to keep me informed.
My mum has always been a very outgoing busy person and they seem to understand this with activities and trips out.
From the first time
I spoke to the staff the main thing that came across is that because of the low number of residents, the residents aren't just a number. The staff genuinely care for the people under their care. It's the personal touch that makes a difference.
I would fully recommend Dalkeith to anyone looking for care/support with their family member.

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the lovely review! The staff will be very pleased to hear this. We will continue to support Mum in every possible way and do our best for her!


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Review from S H (Son of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the care and time that the staff give my Mother. She enjoys the activities they offer and the company of the other residents and staff. She generally seems very happy living at the home.

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the kind words! As the new owner, I am taking an active interest in the well-being of our residents. I'm glad to hear you are happy with the care we are providing for Mum. We will continue to do our best for her!


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Review from C C (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and polite, very respectful of mine and the residents' wishes. They are always helpful and reassuring. They have provided a safe and happy environment for my relative and are always quite to notify me of any developments or problems. Great service.

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the kind words! I am glad to hear we are looking after Dad well. We will continue to do our best for him!


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Review from M M (Cousin of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was upset the last time she visited. I have been in between, and on this visit, she came with us, and we noticed a marked improvement in our cousin and her brightness and general chat, she had been out and about ie to the garden centre and made a lovely cushion. I spoke to the lady manager
who could not have been more helpful and answered all my questions. Thank you and your staff for working in these very difficult times, it is not easy face-to-face so, thank you and the new owners.

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the kind words! I'm glad you've noticed an improvement since we've been under new ownership. As the new owner, I am personally invested in the well-being of our residents, and the Dalkeith team will continue to do their best for your cousin.


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Review from Wally J (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A small home, but it's the right size for the amount of residents they have there, lovely back garden and parking at the front, Mum has been at Dalkeith for over 7 years until we sadly lost her in March this year. She has been well looked after by the staff who have mostly been there ever since Mum
was first at the home which was good for consistency and understanding Mum's care and her needs. We will miss going to see Mum and the staff at Dalkeith as they have always gone the extra mile like inviting Dad to dinners on Sunday, also Christmas, birthdays and other holidays. A big thanks to all at Dalkeith.

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you. As the new owner, I am taking an active interest in the well-being of our residents. I am glad to hear the staff were able to look after Mum well. May her soul rest in peace.


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Review from Lynda J (Partner of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner had a severe stroke 6 years ago and this was his first respite visit and time away from me since then. When my daughter and I visited Dalkeith prior to the start of respite, we were struck by how homely and comfortable the home was. All the staff were friendly, very reassuring and answered
all questions fully.
When I arrived with my partner, staff members came out to help me carry all his equipment and gear in. The room was ready for him and the furniture had been arranged as I'd suggested earlier, making the room easy for him to mobilise in.
Throughout his stay, all new staff members introduced him/herself to my partner at the start of his or her shift.
He was asked how he needed things to be done so that he felt safe and in control of the situation, using ways we had developed over the previous six years and maintaining his independence.
The room was warm and comfortable, the way to the bathroom clear, free from hazards. The food was excellent, varied and plentiful.

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the kind words, Lynda. As the new Director/Owner, I am personally invested in the welfare of our residents. Your partner is welcome to come back to Dalkeith any time.


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Review from Angela S (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dalkeith has been my father’s home for over 20 years - he is now 99 and blind but still enjoys life. I have been delighted with the high standard of quality care he receives but, more than that, the kindness and compassion of the staff who are so thoughtful and patient. His long life and health are
a result of the way he has been looked after at Dalkeith. This gives me reassurance as I live 350 miles away. I talk with my dad most days and visit with his grandchildren but his happiness and well-being are dependent on the wonderful staff at the home.
Recently, I spoke in person and via email to the new owner/manager who was very friendly, professional and supportive. I manage my father’s affairs online as I have power of attorney but I had an issue which the new owner resolved immediately giving me peace of mind.
I have nothing but praise for the dedicated staff and effective management of Dalkeith which have given my dad such a happy and fulfilled life for so many years.

Reply from Moiz Amjad, Owner/Director at Dalkeith Residential Care Home

Thank you for the kind words, Angela. As the new Director/Owner, I am personally invested in the welfare of our residents. We will continue to do the best for Dad!


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Review from M C (Brother of Resident) published on 28 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister had resided at Dalkeith for four years. In February she developed breathing difficulties and was admitted to the hospital. The management and staff continued to support my sister (and myself) during that time and when it was clear that there was nothing more that could be done medically for
my sister, the home went above and beyond to receive her back to spend her last days in her room with them. The care, dignity and support received from everyone at Dalkeith was unsurpassed. Their presence and support for my sister and my family in her final hours will never be forgotten.

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Review from B D (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here just under four weeks, she suffers with dementia. She became too much for me to look after. But these fabulous people, staff have been nothing but kind and caring to Mum. She loves the place, really has settled in. So that speaks volumes to this care home.

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Review from Simon R (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wanted to move Mum to Cheltenham so that we could visit more often. We rang around a number of homes and they didn't want to know. Dalkeith was the only one that phoned us back after we left a message. The owner invited us in to meet up and it was clear how passionate he is about the care industry.
We were there for around an hour, talking about Mum's needs and every staff member greeted us like old friends. We knew immediately that this place was perfect for Mum. We moved her in early February 2023 and within a week, she was so much more outgoing. She particularly loved her key worker and they would spend time talking, laughing, singing and dancing. We were able to visit three times a week instead of once every other week when she was further away from us. The home threw a party for Mum's 80th birthday which she really enjoyed. I have no doubt that moving Mum to Dalkeith was the best thing we could have done for Mum and I'm so grateful that Dalkeith came into our lives.

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Review from P D (Wife of Resident) published on 5 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the standard of the home. No problems with any of the staff. They are all very helpful. Very kind people and thoughtful towards my husband.

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Review from Sam M (Son of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother became a resident following a protracted period in hospital. She had restricted mobility and was suffering from the onset of dementia. Dalkeith has a warm, friendly and caring environment. The staff were all highly capable and professional in caring for him. Unfortunately, my mother deteriorated
and this period was when the total dedication to providing a compassionate, loving and comfortable level of care came to the fore. Mum loved the atmosphere created by the staff, struck up new friendships and enjoyed the activities provided by the care home.

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Review from Martin B (Son-in-law of Resident) published on 1 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law required a room in a home quickly. We decided on Dalkeith Residential Care Home. My father-in-law and the family are extremely happy with all aspects of this home.
The owner and staff have been so kind and friendly and the other residents seem relaxed, friendly and happy.
It is so
lovely seeing Dad settling in so well.

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Review from Walter J (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

First class nursing home with caring nursery staff. A very nice and friendly home where I am happy for my mother to stay and I know she is safe.

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Review from J R (Son of Resident) published on 17 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two members of staff have really gone out of their way to make my mum as comfortable and a "home from home". After a recent spell in hospital we were relieved that mum returned to Dalkeith and regained her well being to a faster degree than in any other environment. I believe it was down to the familiarity
and expertise of all the wonderful staff and management. I would not hesitate in recommending Dalkeith as a residential home for those making sensitive and emotional decisions ref their family.

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Current Review Score: 9.9 (9.879)

Overview of Review Score

The Review Score of 9.9 (9.879) out of 10 for Dalkeith Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.879 for Dalkeith Residential Care Home is calculated as follows: ( (152 Excellents x 5) + (21 Goods x 4) ) ÷ 173 Ratings = 4.879

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dalkeith Residential Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Dalkeith Residential Care Home

What types of Care is Dalkeith Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act, Substance Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dalkeith Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Sheltered Housing, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Dalkeith Residential Care Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Dalkeith Residential Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dalkeith Residential Care Home to the centre of Cheltenham?

1.3 mile(s) as the crow flies, distance by road may be significantly further.