Faithfull House Residential Care

Suffolk Square, Cheltenham GL50 2DT
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9.8 50 Reviews
  • Faithfull House Residential Care, Cheltenham
Faithfull House is an elegant Grade II Regency building which has been subtly adapted into a stunning residential home. It is situated on Suffolk Square, with shops and amenities on its doorstep with Cheltenham town centre in easy reach.

Faithfull House can offer people a little day to day support amidst their full and independent lives, right the way through to full residential care (with specialist knowledge of dementia and end of life care).

The beautifully proportioned dining room and lounges are at the heart of the home. The two smaller lounges, library and conservatory mean there is always a quiet place to be found. The accessible private garden are full of interest throughout the year and includes a summerhouse and seating areas.

All the bedrooms are en suite and there are also five apartments as well as rooms for respite care.

The care team includes dementia specialists, a physiotherapist and a qualified nurse (who works closely with the GP surgeries and district nurses).

The Bluebell Suite offers extra care to those with a higher level of needs, such as those living with dementia. This self-contained suite has its own lounge, dining rooms, garden room and accommodation with beautiful views over Suffolk Square. This calm and tranquil setting offers familiarity and continuity which gives extra reassurance and comfort to its residents.

The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and those with swallowing difficulties.

The activities team work both individually and in groups to offer varied, stimulating and enriching activities including visiting musicians and entertainers, arts & crafts, gardening, games, gentle exercise and trips out.

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Care Provided by Faithfull House Residential Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dale Booker (Home Manager)
  • Admission Criteria
    • Not below retirement age Fees on application
    • Ages 50+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Faithfull House Residential Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,750
    • Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Care £1,650 – £1,749
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750

  • The above fees are dependent on individual care needs. Please contact our care home for help and advice.


    Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


    Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
  • (these prices are only a guideline, please contact Faithfull House Residential Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Yes parking available


Faithfull House Residential Care Reviews (50)

Total of 50, showing 1-20
9.8

Faithfull House Residential Care has a Review Score of 9.8 (9.827) out of 10, based on 14 reviews in the last 2 years. Over all time Faithfull House Residential Care has 50 reviews.

Overall Experience

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  • 12
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Date Published

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Review from E M (Sister of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers always spoke to my sister before anyone else in the room; she acknowledged this with a smile, even when she didn't remember very much. She could at times be very feisty but they always responded with calmness and patience. Everyone was welcoming to all her visitors. We were treated like one
of the family; when towards the end, I spent a night with her. I was shown great courtesy and I felt in good safe hands, as well as my sister. All the staff were approachable and helpful; she was offered alternatives in activities and also in meals. These courtesies intended to all the staff, laundry, handy people, dining room and kitchen staff. Thank you.

Reply from Dale Booker, Registered Manager at Faithfull House Residential Care

Thank you so much for leaving a review on here, it was a real pleasure looking after your sister at Faithfull house, we have many happy memories of her time spent at the home in particular listening to the stories of her many travels and her nursing career.


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Review from Sue F (Daughter of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92 year-old mum had been fully independent until September 2024, when she was hospitalised due to a urine infection. Unfortunately, she contracted further infections whilst in hospital and was very unwell. She developed delirium, which caused all sorts of problems, including hallucinating and not
recognising us, which was awful. Mum went to Faithfull House for assessment, where she has been provided with excellent care by the patient, kind and cheerful staff. Mum enjoyed the Christmas activities and much effort went into making the place look lovely. She has now expressed a view that she does wish not to return to living on her own, which I'm sure has much to do with the social interaction at Faithfull House. The home-cooked food is lovely and mum's gone from not eating very well and losing a lot of weight, to enjoying her food once again. Her room is adequate but I presume those of long-term residents may be superior. Thank you to everyone who has helped to make her stay so comfortable.

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Review from A S (Sister of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my sister resided in Faithful House I was impressed by the level of care and humility displayed by all the staff. The residents seemed to be known and cared for as unique individuals and their specific needs understood and respected. We were made welcome, recognised and 'looked after'
when we visited. In the last period of my sister's life we knew that she was cared for in a very loving way, as were we as relatives.

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Review from P L (Daughter of Resident) published on 30 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Dad's brief and unexpected stay of 3 days, care was given with quiet respect, dignity and attention to detail for our whole family during a very challenging and emotional goodbye; end-of-life care was mindful and compassionate throughout. All the staff who supported us from clinical leads
to cleaners, catering, carers and maintenance were all very clearly part of a longstanding team who cared about what they did and how they delivered it. They helped us all navigate a journey of passage and continued to do so even after Dad's passing. All at very short notice in a manner which enriched us all, in spite of our utter loss of a beloved father.

Reply from Sarah Merritt, Customer Relationship Team at Faithfull House Residential Care

Thank you so much for taking the time to leave this wonderful review. I will ensure this is shared with our dedicated team at Faithfull House.


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Review from Anne P (Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My two adult children and I agree that Faithful House in Suffolk Square Cheltenham is the right place for me to be cared for in my old age.

Reply from Sarah Merritt, Customer Relationship Team at Faithfull House Residential Care

Thank you for your kind comments. We are very happy to be able to care for you at Faithfull House. Please don't hesitate to speak with the home manager or any of his team if there is anything further you need.


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Review from K W (Son of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is daunting and a source of great anxiety when a parent needs to transition to full residential care. It is a step into the unknown, consequently, it is very reassuring to know that you have made the right decision. From the onset, the staff at Faithfull House have treated my parent with sincere
care and respect. They are professional, helpful and communicative. The only reason I haven't ticked 'excellent' for the categories below is that there are always little things to improve. But the really important stuff - quality of care and respect - is certainly excellent. I would (and do) recommend Faithful House.

Reply from Sarah Merritt, Lilian Faithfull Care marketing team at Faithfull House Residential Care

We appreciate you taking time to leave a review. We really do value all feedback and this will help us improve all services we provide where required.


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Review from H L (Daughter of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was adamant that she was never going into a care home this was based on her memories of care homes from 50 years ago. She was persuaded to try it for a week. On arriving at Faithfull House she was met by a member of staff who made her feel welcome and shown around. Her trial week was extended
for a further three weeks before it became permanent. She now talks about how wonderful the staff are and also the food. She enjoys the 'activities' and also the trips out. She states that she is happy and has come to accept that this is the best place for her to be.

Reply from Sarah Merritt, Lilian Faithfull Care marketing team at Faithfull House Residential Care

Thank you for taking the time to leave a review. It is our pleasure to be able to care for your mother and we are glad to hear she is settled and happy at Faithfull House. The staff work very hard and these positive comments will be shared with them all.


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Review from William M (Grandson of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has had a turbulent 12 months and in Faithfull House she has found a home. The building is large, with a number of communal areas in which to socialise or to read. Nan's room is spacious and she is allowed to bring whatever she would like into the room to make it hers.
The busy carers take their
time whenever they are with Nan and when my family and I visit we are always offered refreshments. We really do enjoy visiting and find relief in seeing Nan so well looked after by all the staff.
Nan enjoys the activities programme and also benefits from excursions out of Faithfull House. She cannot wait for the warmer weather to spend time in the large garden.
I wouldn't hesitate to recommend the home and its caring staff.

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Review from M F (Son of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't fault the care my mum receives at Faithfull House. The staff are exceptional in both the care that they give and importantly communication. I'm also impressed with the number of activities that are available, which play such an important part in stimulating residents.

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Review from H E (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have lived in Faithfull House since 2020 receiving exemplary care and kindness from all staff, carers, management, catering, domestic, physio and hairdresser. We visit regularly but know they are safe and well and staff will contact us promptly when required.

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Review from Vivienne C (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faithfull House is a lovely building in a lovely regency square in Cheltenham. The rooms, some of which have views over the square are nicely appointed and well maintained. The best thing about Faithful House though is the staff who are kind, caring, friendly and understanding and most importantly patient!
Thank you.

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Review from Angie L (Daughter of Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faithfull House has provided the family with excellent support in settling mum into residential care. From our initial enquiries and throughout the transition, the staff have gone over and above to make the move as smooth as possible by using a fully person-centred approach. The staff have been so kind
to both mum and us. They have demonstrated they understand the difficult emotional decisions that have needed to be made.

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Review from R K (Son of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had a recent respite stay at Faithfull House following a fall at home. The whole transition went really well. He massively benefitted from the in-house physiotherapist and the rehab facilities. Both my father and I would not hesitate to use Faithfull House in the future.

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Review from Ian H (Cousin of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit Faithfull House Care Home, the staff are always very welcoming. My cousin has always appeared well cared for and tells me, themselves, that the staff are very polite and caring. She's been a resident for over a year and is very happy at Faithful House. Her room, although not overly
large, is very homely and well taken care of. The home, itself, has always been clean and tidy, the garden is especially pretty and a lovely place to spend time in. My cousin tells me the meals are always tasty and the variety is good. I have not witnessed activities as such, due to the timing of my visits, but my cousin very much enjoys the chair exercise sessions and appreciates the religious services given in the home by the local church. Any questions I have had for staff have always been responded to promptly. I am very glad that my cousin has found such a safe and caring place to live.

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Review from T V (Daughter of Resident) published on 4 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Faithful House has a calm and friendly atmosphere. The care my father receives on Bluebell suite is excellent. The activities provided are varied and well-planned. I appreciate the kindness shown by all of the staff towards my father and also to my family.

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Review from Nina D (Daughter of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Faithfull House for many years and has always been happy and well taken care of. Her room is beautiful and kept clean, her laundry is done promptly (nothing has ever been lost). She has never been spoken to unkindly or treated disrespectfully.
She loves the garden and says the
food is good. She has been taken on many day trips and even on holiday. Faithfull House is a great place to spend your final years.

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Review from T P (Daughter of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has lived at Faithful House for nearly a year. She has dementia. Mum is very happy, enjoys her day to day activities. She enjoys the good food and company. Her room is always spotless and tidy as are the lounges. The garden is a joy. Thank you Faithfull House, I rest easier now knowing Mum is in
good hands.

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Review from Kate B (Daughter of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The help and support we have received from the team at Faithfull House have been superb. The assessment of my mum was dignified and sensitive, considering she isn't aware of her Alzheimer's Disease diagnosis. Every effort was made to keep Mum within their care after the respite care ended. Mum has settled
amazingly and is extremely fond of her carers. Faithful House doesn't;t feel like a typical care home - its energy is beautiful.

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Review from M H (Daughter of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have two parents at Faithful House. Dad (3 years), Mum (1 and half years) approx. Both have dementia and additional physical/mobility problems. Faithful House enabled Dad to move from a fairly self-contained flat to a room with a hillside view, then a ground floor room overlooking the garden, as
care needs/wishes changed. Mum has moved from one room to the high-dependency Bluebell suite as mobility has declined, and she is mostly bed-bound. She receives excellent care there. Faithful House was proactive, thoughtful and extremely helpful in making these changes. Prior to this, Mum and Dad both went on a number of coach trips organised by the excellent events team. Mum also took part in many events/exercise classes, the latter with support from the physiotherapist who helped maximise involvement. Staff and management at all levels (reception, catering, cleaning, day and night staff, clinical staff and management) have helped both parents settle in a safe, caring environment in the toughest of times. Thanks all.

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Review from Debra S (Daughter of Resident) published on 24 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had experience of a previous home, I find Faithfull House to be excellent. My father is being very well cared for. I find all of the staff to be helpful and kind. The activities and experiences are well organised. I cannot praise Faithfull House enough.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Faithfull House Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Faithfull House Residential Care is calculated as follows: ( (141 Excellents x 5) + (24 Goods x 4) ) ÷ 165 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.972 Points relating to the number of positive Reviews for Faithfull House Residential Care is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Dale

Dale Booker

Job Title: Care home manager

Joined: 2017

Dale has been home manager at Faithfull House since June 2017 he has worked for over 20 years with Lilian Faithfull Care.


He started his career with the charity whilst working part-time as a domestic when he was at college. Since then he has worked his way in a wide variety of roles in all of our homes, spending 3 years as assistant manager, deputy manager and home manager before coming to lead Faithfull House. This experience has meant he has an in-depth knowledge of all the aspects of life in our homes, understanding every detail.


Dale thrives in his role as home manager; “It’s different every day, I am a real people person so this job is so rewarding”. His ‘open door approach’ means he is always available for residents, staff and their families. The support given to families can often be overlooked but it is an important part of Dale’s role; “We like to be there for families whenever they need us, whether for advice and guidance or to be there to listen and offer a shoulder to cry on.” Another aspect of the role that he loves is the opportunity to help staff develop “it is so rewarding helping people progress in their careers.”


Frequently Asked Questions about Faithfull House Residential Care

What types of Care is Faithfull House Residential Care registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Faithfull House Residential Care provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Faithfull House Residential Care have?

There are 72 Single Rooms.

What are the Facilities & Services at Faithfull House Residential Care?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Faithfull House Residential Care to the centre of Cheltenham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.