Faithfull House Residential Care

Suffolk Square, Cheltenham GL50 2DT
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9.8 50 Reviews
  • Faithfull House Residential Care, Cheltenham
Faithfull House is an elegant Grade II Regency building which has been subtly adapted into a stunning residential home. It is situated on Suffolk Square, with shops and amenities on its doorstep with Cheltenham town centre in easy reach.

Faithfull House can offer people a little day to day support amidst their full and independent lives, right the way through to full residential care (with specialist knowledge of dementia and end of life care).

The beautifully proportioned dining room and lounges are at the heart of the home. The two smaller lounges, library and conservatory mean there is always a quiet place to be found. The accessible private garden are full of interest throughout the year and includes a summerhouse and seating areas.

All the bedrooms are en suite and there are also five apartments as well as rooms for respite care.

The care team includes dementia specialists, a physiotherapist and a qualified nurse (who works closely with the GP surgeries and district nurses).

The Bluebell Suite offers extra care to those with a higher level of needs, such as those living with dementia. This self-contained suite has its own lounge, dining rooms, garden room and accommodation with beautiful views over Suffolk Square. This calm and tranquil setting offers familiarity and continuity which gives extra reassurance and comfort to its residents.

The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and those with swallowing difficulties.

The activities team work both individually and in groups to offer varied, stimulating and enriching activities including visiting musicians and entertainers, arts & crafts, gardening, games, gentle exercise and trips out.

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Care Provided by Faithfull House Residential Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Dale Booker (Home Manager)
  • Admission Criteria
    • Not below retirement age Fees on application
    • Ages 50+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Faithfull House Residential Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,550 – £1,750
    • Self-Funded Residential Dementia Care £1,650 – £1,750
    • RESPITE Self-Funded Residential Care £1,650 – £1,749
    • RESPITE Self-Funded Residential Dementia Care £1,650 – £1,750

  • The above fees are dependent on individual care needs. Please contact our care home for help and advice.


    Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


    Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
  • (these prices are only a guideline, please contact Faithfull House Residential Care to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Yes parking available


Faithfull House Residential Care Reviews (50)

Total of 50, showing 21-40
9.8

Faithfull House Residential Care has a Review Score of 9.8 (9.827) out of 10, based on 14 reviews in the last 2 years. Over all time Faithfull House Residential Care has 50 reviews.

Overall Experience

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  • 12
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Date Published

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Review from Dawn J (Wife of Resident) published on 18 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff welcoming whenever I visit and I believe them to be caring. My husband chooses to remain in his room, so he does not participate in many of the activities, but I feel that he is being well cared for at Faithfull House. Thank you.

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Review from Lee V (Friend of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I get the chance to visit my dear friend, I’m always taken aback by the level the professionalism, care, and friendliness of the staff. They do everything possible to make Faithful House his home from home. It’s warming to see the other residents receiving the same level of care, compassion and
understanding to make them comfortable, relaxed, and involved as possible. My friend has always been ‘grumpy’ and demanding. However, his wife ‘no longer with us’ said the staff manage him better than she did.


Considering the pressure the healthcare industry is under the staff at Faithful house do a fantastic job. I have nothing but admiration for the way they look after the residents, keeping them safe and secure.


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Review from S A (Daughter of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot explain in words how amazing Faithfull House Cheltenham has been for my mum. They are so kind and caring. Mum has been a resident since September. Certainly no complaints. The team are marvellous.

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Review from Martin P (Friend of Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My only experience has been visiting the home since my friend moved in and also taking him out on visits. The staff are always helpful, courteous and have helped my friend by providing him with a studio and encouraging him to continue painting and teaching. I am happy that he's so well looked after.

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Review from David B (Husband of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is very well looked after here and seems happier and more communicative than before she moved in about 12 months ago. There are plenty of things to do and many other residents to interact with which suits her just fine.
I am happy that as someone with Alzheimer's she is in exactly the right
place for her.

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Review from Suzanne R (Daughter of Resident) published on 13 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were most impressed with the level of care that my father received at Faithfull House. All of the staff were very friendly and professional, and any questions that we had were dealt with promptly. I am very grateful for the way that my father was looked after in his final days and the
support that I was given by very caring and dedicated members of staff.

Reply from Kelly Richardson, Marketing Manager at Faithfull House Residential Care

Hello Suzanne, thank you so much for your review of your father's care at our home Faithfull House. It was a priviledge to care for your father. We are so proud of our staff and the care they provide. We will be sure to share your kind words with them. Take care.


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Review from Clare W (Daughter of Resident) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents were admitted for respite care during the first Covid-19 lockdown. It was a very stressful time, particularly as my sister and I live 100 miles away. From our first interactions, we were hugely impressed by the professionalism and care shown to us all and reassured that our parents would
be in safe and loving hands. Although we have only met a handful of staff due to the current restrictions, they are always there for us on the end of the phone or email and we have been able to establish a real sense of connection with them. Having spent the last few months in the care of the Faithfull House family, they have now decided to make it their permanent home. They seem to have found the perfect balance of a place (room with kitchenette and bathroom) of their own, with the added benefits of full care including regular attention from the in-house physio and hairdresser and daily social interaction with all the wonderful staff. We are so thankful to have found such a special home.

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Review from J H (Day Care) published on 9 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the Secret Garden. All carers are wonderful, including the team leader. They are always smiling and so helpful. I have been attending the class on a Friday morning and look forward to going each week. I would recommend this day center to anyone thinking about having a
lovely place for a loved one to attend.

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Review from R W (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere, good use made of outside/garden areas.
Trips out very good and frequent (in summer).
Food is excellent, very good choice at every meal. Tables laid up well, clean cutlery and table cloths make it all look really good. Nice to see as many residents as possible at most meals.
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very good, clean, etc.
Staff are all brilliant, careful to attend to all resident's needs.
The best residential home I have ever been in!

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Review from P B (Son of Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Making the decision both as a family and potential resident that maybe it is time to consider residential care is not an easy one. We knew as soon as we walked into Faithfull House that we unanimously felt comfortable. Time has proved our first impression absolutely correct. Kindness and care are evident
at all times and it is obvious that each person is dealt with as an individual and with respect. Food is excellent. We know, we have enjoyed it with our Mum. Rooms are beautifully kept and hygiene standards are very high. All of these points are practical but how do you quantify a sense of family, of warmth, patience and with the inevitable complexities of old age and sheer professionalism. Thank you all for looking after Mum so well!

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Review from Rachel B (Daughter of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lilian Faithfull House has a calm and ordered atmosphere. Staff are courteous and friendly and genuinely know the residents. Interesting activities; mum enjoyed the trip to the bowling green. Home is clean and does not smell. Selection of room was a bit disappointing.

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Review from David W (Son of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we made the initial enquiry on behalf of our mother, we were made to feel welcome. The assessment was carried out promptly so that our mother could be admitted. The standard of care was excellent and when mum was at the end of life we were also looked after as a family. The staff were
very caring and obviously very dedicated. If we had any concerns these were always dealt with promptly and efficiently. If anyone needs similar care I would recommend Faithfull House.

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Review from Audrey C (Sister-in-law of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely building and excellent care. The manager is very approachable. Residents seem generally content. Occasionally messages do not get passed on and sometimes and sometimes the phone is not answered. Overall, very good.

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Review from Ruth J (Daughter-in-law of Resident) published on 8 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff has been helpful and welcoming, not only to my mother-in-law, but also to the rest of her family.
The home is always clean and welcoming and staff are always willing to provide refreshments.
There is a plethora of activities available, suitable for everyone.
The menu is varied
and has plenty of choice, and the food is all freshly cooked.

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Review from Gordon D (Husband of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife seems happy and settled at Faithfull House. She could do with more help with hygiene, eg teeth cleaning and bathing. Overall experience good.

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Review from J H (Daughter of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faithfull staff are very pleasant and helpful and the home is kept immaculate. Personal hygiene of residents including laundry is also extremely well maintained and we are also well informed of any problems or medical changes that may occur. Very pleased with our choice to date for my father.

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Review from E H (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was discharged from hospital after a hip replacement to his flat with no support just before Xmas 2017. My husband and I found him two days later in a very distressed condition. We contacted St Faith's in desperation and following immediate assessment, they admitted him for vital respite
care which we believed saved his life. After two months respite care my brother was able to transfer to a residential flat in Faithfull House and is now safe and comfortable there. In both locations, we have found the staff to be very helpful and caring.

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Review from Sandra J (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcomed on arrival with my father straight from a hospital in Bristol. His room was ready and very clean and tidy it looked comfortable. Dad was taken to the dining room for his lunch. The dining room was lovely with linen tablecloths and napkins all matching the dining room colour scheme. The
staff are very caring and dad has been treated with great care.

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Review from J D (Son of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Faithfull House is an excellent care home, with high staff ratios. A fantastic caring attitude and a very busy weekly programme of activities. It is a large home in Cheltenham town centre with 62 rooms. Run by a not-for-profit charity set up in 1946. To provide a "home for life for the elderly of Gloucestershire".
My father recently enjoyed 4-week respite care following a hospital admission for a chest infection. The combination of good care and busy activities in a friendly informal environment restored my father's confidence, self-esteem and joie de vivre. I have no hesitation in recommending this excellent home.

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Review from Celia I (Resident) assisted by family/friend published on 29 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would sooner be living at home but if that is not possible then Faithfull House is the best choice for me.

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Current Review Score: 9.8 (9.827)

Overview of Review Score

The Review Score of 9.8 (9.827) out of 10 for Faithfull House Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.855 for Faithfull House Residential Care is calculated as follows: ( (141 Excellents x 5) + (24 Goods x 4) ) ÷ 165 Ratings = 4.855

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.972 Points relating to the number of positive Reviews for Faithfull House Residential Care is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 14 Positive Reviews ÷ 14.4 = 0.972

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Dale

Dale Booker

Job Title: Care home manager

Joined: 2017

Dale has been home manager at Faithfull House since June 2017 he has worked for over 20 years with Lilian Faithfull Care.


He started his career with the charity whilst working part-time as a domestic when he was at college. Since then he has worked his way in a wide variety of roles in all of our homes, spending 3 years as assistant manager, deputy manager and home manager before coming to lead Faithfull House. This experience has meant he has an in-depth knowledge of all the aspects of life in our homes, understanding every detail.


Dale thrives in his role as home manager; “It’s different every day, I am a real people person so this job is so rewarding”. His ‘open door approach’ means he is always available for residents, staff and their families. The support given to families can often be overlooked but it is an important part of Dale’s role; “We like to be there for families whenever they need us, whether for advice and guidance or to be there to listen and offer a shoulder to cry on.” Another aspect of the role that he loves is the opportunity to help staff develop “it is so rewarding helping people progress in their careers.”