Guild House Residential Home

2a Denmark Road, Gloucester GL1 3HW
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9.9 10 Reviews
  • Guild House Residential Home, Gloucester
Welcome to Guild House, a hugely popular residential home offering quality accommodation in a tranquil and secure setting. Guild House doesn't just provide a place to stay; it is a true home for each resident. The team's philosophy is that they work in the residents’ home – residents don’t live in their place of work.

Guild House features accommodation for 34 residents, spanning three floors. The top two floors, Bluebell Wing and Grace Wing, are thoughtfully dedicated to residents with dementia. The team understands the importance of feeling at home and encourages residents to personalise their rooms. Those rooms are all equipped with en-suite facilities, bespoke furniture and are decorated and designed to the highest standard.

Common spaces, including dining rooms and lounges, are on each floor, these promote a sense of community and great places for events and activities. A large conservatory opens onto beautiful gardens, providing a sunny retreat. Smaller seating areas are strategically placed for quiet chats or reading. Grace Wing also boasts a calming garden room.

Freshly cooked meals, prepared in the on-site kitchens, are available at any time. Snacks and drinks are readily accessible day or night.

The team strives to provide an unparalleled experience, ensuring residents feel completely at ease from the moment they arrive. They also undergo specialised training to support residents living with dementia, demonstrating their commitment to personalised care.

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Care Provided by Guild House Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Gardner (Registered Manager)
  • Admission Criteria
    • Residents aged 60 years and over.
    • Ages 60+
  • Room Information
    • Single Rooms (33)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (33)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 3

Funding & Fees Guide for Guild House Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £992 – £1,022
    • Self-Funded Residential Dementia Care £1,154 – £1,449
    • RESPITE Self-Funded Residential Care £1,150 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,325 – £1,525

  • The fees shown are for one of our standard rooms; some of our rooms have an additional premium charged.
  • (these prices are only a guideline, please contact Guild House Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Guild House Residential Home Reviews (10)

9.9

Guild House Residential Home has a Review Score of 9.9 (9.862) out of 10, based on 9 reviews in the last 2 years. Over all time Guild House Residential Home has 10 reviews.

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Review from Sam P (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents first came to Guild House Residential Home for respite, following hospital stays. That had been having home care visits, but we're falling and not managing. The staff at the home made them feel safe and secure. They decided to stay. They particularly enjoy all the activities and outside entertainers
that come in. My dad loves the home made food. All the staff treat my parents with dignity and respect. It is a great weight off my mind knowing that they are so well looked after. Thank you.

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Review from A B (Husband of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care and attention my beloved wife, who has advanced dementia, receives as a resident at Guild House in Gloucester.
All the staff, from the senior management team down to those charged with the most basic tasks, are superbly trained in dealing with those in their care
and they do so with dignity and good humour.
On my daily visits, I have been most impressed over the past months that the staff always refer to the residents personally by their first names and are prepared to take time to, listen to, respond to and make eye contact with those in their care.
My wife seems at home at Guild House now, which is a comfort to me beyond measure. She is being looked after there far better than I could possibly hope to do so by myself at home, and I thoroughly recommend this care home to you.

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Review from Andy G (Son of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with the care that my mother received during her stay at Guild House. In particular, the last days of her life were dealt with kindness and sympathy and the support we received was exemplary.

Reply from Emma Gardner, Registered Manager at Guild House Residential Home

Thank you very much for your feedback, this is greatly valued especially coming from relatives who have first-hand experience.


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Review from P D (Wife of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very well looked after by caring and dedicated staff. He spent two weeks on Grace Wing and was very content. The care he received was of a high standard and he responded well to being in a homely environment.

Reply from Emma Wichard, Head of Operations at Guild House Residential Home

Thank you for your lovely feedback, it is much appreciated.


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Review from June F (Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home all that I would wish it to be. The food is excellent and the staff are helpful as one could wish for.

Reply from Emma Gardner at Guild House Residential Home

Thank you for your positive feedback, we are so pleased that you feel comfortable and settled at Guild House.


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Review from M H (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the end of November 2023, my Father went to live in Guild House, his welcome was warm and friendly and he soon settled into a new routine, particularly enjoying the lovely meals. At the beginning of this year, he became unwell and needed more help, this was provided with care and kindness. his last
few weeks were difficult for him and the family as he grew weaker, everything that could be done to make him more comfortable was done, this was a great comfort to the family.

Reply from Emma Wichard, Head of Operations at Guild House Residential Home

Thank you for your positive feedback, it is much appreciated.


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Review from D B (Sister of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guild House is a warm and friendly care home. My Brother is very happy there which makes me happy he is being looked after well.

Reply from Emma Wichard, Head of Operations at Guild House Residential Home

Thank you for your positive feedback, it is much appreciated.


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Review from Colin S (Wife of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Guild House is an excellent care home. You would be very demanding to find anywhere better. The staff are well trained and caring. No problem is too difficult to resolve, this is a particular requirement when caring for dementia residents.

Reply from Emma Wichard, Head of Operations at Guild House Residential Home

Thank you very much for your positive comments, we are always grateful to relatives providing us with feedback.


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Review from Jennifer L (Daughter of Resident) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is a resident and really enjoys all the activities. She is always doing something, from crafts to playing group games. The home is very good at getting everyone in the family involved too; they really include us as a family.

Reply from Emma Wichard, Head of Operations at Guild House Residential Home

Thank you very much for your lovely comments and feedback.


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Review from Nellie S (Niece of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Auntie was so very well looked after, not always the easiest of people to get on with but they always were so gentle and kind. I was so grateful that the dreaded Covid-19 never entered the home, well done to the team at Guild House Residential Home. The activities lady used to give her a hand massage,
do her nails and would sit and chat with her if she wasn't up to attending a group. Really they were very attentive and the food was lovely. I recall a couple of events that families were invited to and I was always impressed with the catering. Very nice altogether, a dignified home.

Reply from Kathryn Lewis, CEO at Guild House Residential Home

Thank you for taking the time to write such a wonderful review. It is always a pleasure to receive such excellent feedback. I am immensely proud of Guild House and the staff team work so to provide the best possible care and support to all our residents.


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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Guild House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.962 for Guild House Residential Home is calculated as follows: ( (101 Excellents x 5) + (4 Goods x 4) ) ÷ 105 Ratings = 4.962

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Guild House Residential Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Meet the Team (4)

Emma

Emma Gardner

Job Title: Registered Manager

Hi, my name’s Emma and I have been working for the Trust at Guild House for 18 years. I started as a Care Assistant, all those years ago and rose through the ranks until I was given the opportunity to become a Registered Manager last year (2022). When I am not at work, I like spending time with my family and friends. I also enjoy going to Devon on my holidays where I can be found on a boat either fishing or having the odd drink or two.


Moya

Moya Neighbour

Job Title: Deputy Manager

Joined: 2005

I am the deputy manager at Guild House. I have worked for the trust for around 18 years, although I did have a gap when I went to university and trained as a nurse. I started as a care assistant working weekends and then went up to a Shift Leader, then Dementia Lead and then Head of Care. I do love working with the elderly and we have a great team of people here who all want to ensure the residents have the best possible care. When I am not at work, I enjoy spending time with my family and going on walks with my dog.


Kate

Kate Swanson

Job Title: Home Administrator

My name is Kate.
I have been working with Gloucester Charities Trust for just over 6 years, at the Head Office and then here at Guild House Residential Home. I’m the Home Administrator and love working here at Guild House as my role is so varied, with no one day being the same as the next. I have the privilege of working with our lovely Residents, meeting their families and being of general assistance to staff and those enquiring about Residential Care for their loved ones.

In my spare time, I love to spend time with my family and get out exploring our glorious countryside. This usually involves either me Horse Riding or Walking out in the beautiful Forest of Dean/Gloucestershire and further away up steep hills or mountains too! I also find time to support my local Community Hall by being involved in arranging Community events.


Helen

Helen Trinder

Job Title: Dementia Care Lead

My name is Helen, I am the Dementia Care Lead at Guild House. I have worked at Guild House for 11 years. I have a passion for looking after residents with dementia and I also provide dementia training for the staff. I love getting to know the residents and their families and making a difference in the care we provide to our residents. In my spare time, I like to spend time with family and friends. I enjoy holidays and going for walks with my dog.


Frequently Asked Questions about Guild House Residential Home

What types of Care is Guild House Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Guild House Residential Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Guild House Residential Home have?

There are 33 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Guild House Residential Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Guild House Residential Home to the centre of Gloucester?

0.4 mile(s) as the crow flies, distance by road may be significantly further.