Highborder Lodge

Marsh Lane, Leonard Stanley, Stonehouse GL10 3NJ
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8.6 13 Reviews
  • Highborder Lodge, Stonehouse
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Care Provided by Highborder Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Roger Thorne
  • Person in charge
  • Neil Ward (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2008

Funding & Fees Guide for Highborder Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,600
  • (these prices are only a guideline, please contact Highborder Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
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Highborder Lodge Reviews (13)

8.6

Highborder Lodge has a Review Score of 8.6 (8.625) out of 10, based on 4 reviews in the last 2 years. Over all time Highborder Lodge has 13 reviews.

Overall Experience

  • 8
  • 5
  • 0
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Date Published

13
1
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4
9

Review from H S (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I find Highborder Lodge a really lovely caring and friendly home.
All the staff are wonderful, always cheerful and our mum is so happy here.
It is peace of mind that Mum is being so well looked after.

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Review from Rob P (Son of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Highborder Lodge from 12th Oct 2021 until her death there on 11th Nov 2023. Throughout this time the home gave Mum a very high standard of care, were kind to her, and made her time there as comfortable and enjoyable as possible. They kept me well informed of any health events,
such as Covid lockdowns, and periodic resident activities.

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Review from E B (Wife of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My next of kin has complex needs. He is always clean and dressed smartly. He accepts the care facility as his home and is settled and happy. His diet is of a high standard, nourishing with choice. Medical care needs are of a high standard which helps prevent unnecessary illness. I am kept informed of
any changes. Well done Highborder Lodge. He is happy and settled.

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Review from S B (Daughter of Resident) published on 2 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Highborder Lodge after being diagnosed as end of the pathway she was transferred from out of county with very short notice with the help of the manager. The care support and friendship shown to my mother by all staff members during the last ten days of her life was second to none.
and I would like to thank Highborder Lodge for all of their help and support.

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Review from D B (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home welcoming, friendly and very clean. The staff form a friendship with the residents in times when your relative can feel very isolated. Whilst the rooms are not the most luxurious, they are very clean and after all, it's the staff that count. There appears to be a steady process of maintaining
and upgrading facilities, which shows an investment in the future. I feel safe in the care my mother receives at the home.

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Review from Jenny B (Daughter of Resident) published on 4 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia, cancer and at 88, was very frail. We were very lucky in choosing this care home for her because she thrived. She loved her room, sitting in the garden, enjoying the food, and adored the staff. At 91, she started to deteriorate, but we knew she would be well looked after. It was
a worrying time when Covid hit the world, but the care home handled it well. End of February, my mother died surrounded by kindness and love. She was always kept clean, comfortable and pain-free; it was such a comfort to know she was looked after so well. All staff, from top to bottom, looked after her with love and care throughout her stay. We highly recommend it.

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Review from G J (Son of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents lived together at Highborder Lodge. From the outset, we were made most welcome by the staff which made a difficult transition for Mum and Dad much easier. We were continually impressed with the friendly, homely atmosphere which benefitted both residents and visiting family members alike
(including our dog). Pre COVID we were able to join in with numerous well-organized and fun activities. Mum particularly enjoyed singing along with the musical entertainers. When we sadly lost Dad the staff's care and compassion for Mum was outstanding and again helped us through a very difficult time. We have no hesitation in recommending Highborder Lodge.

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Review from J F (Friend of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Highborder Lodge I think is the ideal size for a care home. It has staff that are dedicated and long-standing. The setting is perfect, a quiet area and the garden is a real asset, beautifully kept. The activities were well planned and appropriate (before restrictions) and were appreciated during respite
care sessions. Our friend was happy to spend time there and as a permanent resident. The staff communicated government restrictions and kept us informed throughout.

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Review from Adrian S (Son of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose Highborder Loge because it's a lovely, light, airy space of house and gardens. It's large enough to have the capacity for activities and trips to provide stimulation. Small enough to feel homely and caring. Very happy with our choice and the provision.

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Review from K T (Friend of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highborder Lodge has a very high standard of care. The staff are very professional and are always helpful and cheerful. Nothing is too much trouble and they treat all the residents with respect and kindness. This is a happy home.

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Review from Eileen C (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother enjoyed her time here. Pre-Covid, she would go out in the minibus to a pub for lunch, visit a garden centre, take a trip to the canal for coffee and cake etc. This was great for Mum as her previous home never did anything to stimulate their residents. Inside the home, there was entertainment,
quizzes, word games, music afternoons, film afternoons (with Popcorn!), even Bingo with prizes. Entertaining talks were available, I was actually visiting one day and the talk was on bees;- fascinating talk. It's a well run home with fabulous staff. They are caring, hardworking and very loving towards the residents, treating them as family. My mum loved the banter between the more "cheeky" ones, all good fun! The gardens are inviting to sit out on warmer days or the staff take the residents, (some in wheelchairs, some walking) around the surrounding area, past the farm, to the church. All in all, a comfortable 'homely' home for loved ones who need extra care.

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Review from Maureen S (Friend of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A huge thank you to management and staff for the care and kindness shown to my friend since she moved into the home two and half years ago. I know how difficult it has been for you all during this pandemic and appreciate the continued conversations and decisions made during the last year.

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Review from Donald F (Nephew of Resident) published on 6 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm welcome. My uncle was delighted to move in: first class care, excellent garden, staff very kind and helpful. After over 18 months, he is so pleased with his decision to move there.

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Current Review Score: 8.6 (8.625)

Overview of Review Score

The Review Score of 8.6 (8.625) out of 10 for Highborder Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Highborder Lodge is calculated as follows: ( (36 Excellents x 5) + (12 Goods x 4) ) ÷ 48 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Highborder Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 4 Positive Reviews ÷ 8 = 0.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Highborder Lodge

What types of Care is Highborder Lodge registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highborder Lodge provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Highborder Lodge have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Highborder Lodge?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highborder Lodge to the centre of Stonehouse?

1.6 mile(s) as the crow flies, distance by road may be significantly further.