The Knoll Care Home

335A Stroud Road, Tuffley, Gloucester GL4 0BD
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10 45 Reviews
  • The Knoll Care Home, Gloucester
The Knoll Care Home is a stunning partially Grade II listed Georgian building located in the charming village of Tuffley in Gloucester with scenic views overlooking the Malvern Hills and easy access from the M5 motorway.

The Knoll Care Home offers quality personalised residential & dementia care for up to 29 residents in a pleasant countryside environment. The friendly and professional care team pride themselves in providing expert care and a comfortable and friendly atmosphere for both residents and their families. All team members are experienced in dementia care and they provide care in a person-centered way to make residents feel comfortable and included.

Facilities include a large communal lounge and dining room area that provides residents with the ideal environment to enjoy a wide range of activities, create friendships and interact with others. There is also a sun lounge area where residents can relax with their families. The Knoll Care Home has 24 fully furnished and spacious single bedrooms as well as 2 shared bedrooms that are perfect for married couples.

The passionate and dedicated care team work closely alongside residents and their families to provide quality care that is based on each resident’s specific needs. Friends and families are always welcome to visit and can even join their loved ones at meal times.

With strong links to the local community, there is always lots to do. From light exercise classes to weekly visits from local churches, the Activities Coordinator provides a large variety of daily activities that incorporate residents interests and wishes.

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Care Provided by The Knoll Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sara Gardner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for The Knoll Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,250
    • Self-Funded Residential Dementia Care £1,050 – £1,350
    • RESPITE Self-Funded Residential Care £900 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,300

  • Fees depends on individual level of care and support needs.
  • (these prices are only a guideline, please contact The Knoll Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Offering both short and long-term care packages. The staff at The Knoll Care Home always happy and warm welcome to visitor and show people around the home. Visitors can come at any time without an appointment. The Knoll Care Home recognizes that choosing a care home may be a difficult and emotional time, and is here to help in any way possible. To meet with the manager or for private discussion, please phone to make an appointment. The Knoll Manager and staff are always happy to provide information regarding care and service at The Knoll. The manager is in the building most of the time as it is his passion to ensure members of staff provide person-centred care, to ensure service users are safe, healthy and cheerful.


  • Parking

  • Large car park at the front of the home.


The Knoll Care Home Reviews (45)

Total of 45, showing 1-20
10

The Knoll Care Home has a Review Score of 10 (9.970) out of 10, based on 14 reviews in the last 2 years. Over all time The Knoll Care Home has 45 reviews.

Overall Experience

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  • 5
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Date Published

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2
14
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Review from Nicholas L (Son of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been a resident for three weeks. He has settled in well to a well-organised and well-run care home. The staff are outstanding, caring and helpful. The food is great and the routine helps, the residents settle and enjoy the environment. The rooms are clean and comfortable, as are the
public rooms. The staff go the extra mile to make residents and families comfortable and at ease. Thank you for all you do. Excellent.

Reply from Sara Gardner, Home Manager at The Knoll Care Home

Thank you for such kind words. We aim to ensure all of our residents feel settled within the home. It is also important to the team to build good relations with all family members, and feedback is always greatly received. The team at The Knoll are a great team and like to ensure everyone is included and valued.


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Review from Sandra A (Wife of Resident) published on 14 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very kind and very helpful and very committed to all residents and visitors.

Reply from Sara Gardner, Home Manager at The Knoll Care Home

Thank you for the kind words. We at The Knoll thrive on ensuring our residents receive the best care, and we like to ensure all relatives are a part of the growth of the home.


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Review from S M (Granddaughter of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited The Knoll in Gloucester to see my grandad and the home had a party, a lady was one hundred years old and another couple had been married sixty years. The manager and staff did a fantastic job decorating and cooking the lovely food. My grandad was not well, so was asleep and did not get to
enjoy the party. The singer was good and sang lots of songs the residents liked.

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Review from Ann W (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Knoll Care Home is a wonderful place. My mum was there for two years before she passed away. I would recommend The Knoll Care Home 100%. All staff are lovely and care for the residents as their own family.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Thank you Ann for your wonderful comments and feedback. You continue to be very supportive and give good feedback. Some of the family members whose loved ones used to live here, but still coming to see us and give good feedback, you are one of them.
Thank you again hope to see you soon.


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Review from E A (Granddaughter of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful place to leave a loved one to be cared for. Nothing was too much of a problem. Everyone from the managers to the handyman showed genuine care for my nanny. Beautiful grounds and well-equipped facilities.
If you are looking for somewhere that doesn’t just meet your loved one's physical needs
but gets to know them as an individual and does their utmost to cater for that - this should be your choice. Thank you to every member of the staff.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Thank you for your exceptional words about us. That you and we really proud about us when family and friends make positive comments about us like you.
Thank you again for your kind words and feedback that always make us go extra miles.


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Review from E J (Grandson of Resident) published on 3 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at the Knoll Care Home are superb. Extremely kind and patient. It's a difficult situation to be in but there is nowhere I would rather my grandfather be, the care is excellent.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi,
Thank you for your kind words and review about The Knoll and members of staff. When family give us positive feedback, which will help us to go the extra mile and if there any negative feedback will help us to develop ourselves in that area. That's why doing are doing great with your support.


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Review from Keri-Louise J (Daughter of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time we visit Dad at The Knoll Care Home the staff are kind and courteous, someone is always available to discuss concerns and these are dealt with promptly. Dad seems very content and has a good relationship with the staff.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi,
Thank you for your kind words. We believe when any service user comes to stay here short or long term, this is their home and we are supporting them with care and love. We work here like a family and make our service users feel at home which makes them comfortable. We are inspired to do hard work and be responsive because of your extremely good feedback/review.
Thank you again.


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Review from D C (Daughter of Resident) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are extremely patient and caring. Very friendly and supportive manager.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Thank you for your kind feedback. We appreciate your time to give us feedback/review which helps us to take the necessary steps to develop the area, if there are any, and always makes us smile and inspire to do the extra mile if any good feedback.
Thank you again.


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Review from Amanda E (Daughter of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely place and very friendly staff. Mum is really well looked after.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

We are really appreciative for your kind review. Any positive review gives us the opportunity to go extra miles and negative reviews help us to correct what we need to do.
Thank you for your kind review.


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Review from David A (Son of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are providing excellent support to my mother. They keep me well-informed and updated regarding any issues. They give my mother excellent emotional and physical support. The manager and all staff know my mother and treat her with dignity and respect.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi David,
Thank you for your review. It is our pleasure to look after all individuals living at The Knoll Care Home, including your mum. We enjoy looking after individuals with love and care with respect and dignity as our own family members. Your mother is such a nice person and we love to support her whenever she needed.
Thank you again for the positive feedback which helps us to better our care and go the extra mile.


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Review from Joy W (Daughter of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late mother was a resident in The Knoll Care Home for 2 and a half years. She suffered with dementia and mobility issues. The manager and all the staff in that time gave Mum the most considerate care and looked after all her needs with compassion and dignity.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi Joy,
Thank you for your kind words and review. Your mother was such a nice person. She always said I am looking very handsome and smart. She was a such character to make all staff smile. We miss her smiles and strong character.


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Review from Stephen C (Father of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and clean. Caring people, very good boss.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Thank you for your kind review. Any positive review inspires us to go the extra mile, but also any negative review gives us the opportunity to make corrections where needed.
You always give us positive feedback in person whenever we saw each other.
Thank you again.


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Review from Nicholas T (Son of Resident) published on 14 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and honest staff. I believe they really do make friends with residents.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi Nicolas, thank you for your kind review. You understand how we care and maintain our service users. We believe this is their home and we are here for supporting them, as well we talk to them like our own family.


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Review from I B (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and informative staff. Very good support from the manager - very helpful with any questions.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Thank you for your kind review of The Knoll. Hope we will continue support to our service users' needs continuously.


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Review from Emma D (Daughter of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming at all times. My dad is very well looked after and extremely happy here. The staff are all very caring and make me feel assured of my dad's safety around the clock. I'm very happy with the services of The Knoll and thank you for everything.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Emma, thank you for your wonderful comments and feedback. We believe this is our service users' home and we work for them. Our main responsibility is to make them happy, comfortable and safe. We treat all our service users like our family members, which makes them not much-missing family.


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Review from Rhys J (Son of Resident) published on 1 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad's very well looked after, he always looks well and seems very happy.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Rhys, thank you for your positive review/feedback which always inspires us and makes us feel we are doing something good for our service user and their family.


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Review from A Y (Son of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are happy about our mother's care at The Knoll Care Home. The staff are supportive, the manager is friendly and helpful.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi,
Thank you for your kind review. We will do our best to make our service users comfortable and safe. We are a small but friendly care home and our members of staff always go the extra mile to support our service users and their families.


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Review from Tracey C (Daughter of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is well looked after, the staff are fantastic and help him in many ways. He cannot remember much but the way the staff are around him when I visit is excellent. When I'm older, I would love to be in this care home.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi Tracey,
I am really speechless as well as very proud after seeing your comments. Your kind words and support inspire us (any care sector people). We will try our best to give our 100% to support our service users as well as family members.


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Review from June N (Daughter of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly, caring staff. There could be more of a menu choice for vegetables, though good foods.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Thank you for your review which helps us to develop our service if there are any requirements and also gives us the opportunity to go the extra mile.


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Review from N H (Son of Resident) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive staff and manager during Dad's short stay. Dad enjoyed his room setting and environment. Thank you to the home manager for your help!

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Thank you for your kind words and excellent feedback about The Knoll and our support. This will help us to go the extra mile in our work.


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Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for The Knoll Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.970 for The Knoll Care Home is calculated as follows: ( (162 Excellents x 5) + (5 Goods x 4) ) ÷ 167 Ratings = 4.97

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knoll Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Cara

Cara Carpenter

Job Title: Senior

Joined: 2015

The role of being a senior carer is an important role within working in the health & social care industry. I'm lead, develop and co-ordinate a team of care workers to provide the highest standards of respect and care. Overall ensuring the dignity of the clients is maintained at all times.
The qualities of being a senior carer are a key area which recruiters look for. You need to be a good team leader, communicator, listener, to be focused, dedicated and reliable.


Tim

Tim Joyner

Job Title: Handyman

Joined: 2003

Tim joined the team at The Knoll 16 years ago and is the homes maintenance operative and so much more.


Always busy keeping things at the home ‘ship-shape’ Tim goes above and beyond to make sure our residents are comfortable and content.


His daily deliveries of sweets and chocolate to both residents and colleagues are gratefully and enthusiastically received.


Tim is loved by all, his daily chats with residents brighten their days and when Tim does have a day off he is missed, a quote from a lovely lady resident with us “I don’t enjoy my weekends as much as I do my weekdays as I miss my daily chats with Tim”.


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Brenda Mitchell

Job Title: Night senior care Worker/Team Leader

Joined: 1986

Brenda has been working at The Knoll care home for over 30 years. She was very friendly and talked to service users like their own family members.


Frequently Asked Questions about The Knoll Care Home

What types of Care is The Knoll Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Knoll Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Knoll Care Home have?

There are 24 Single Rooms and 5 Couples/Companion Rooms.

What are the Facilities & Services at The Knoll Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Knoll Care Home to the centre of Gloucester?

2.1 mile(s) as the crow flies, distance by road may be significantly further.