Review from Donna H (Daughter of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience

Overall extremely likely to recommend.
Staff - some are excellent, so are good.
We are happy my mum is cared for at The Knoll.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi D
Thank you for your kind feedback. We appreciate your comments and feedback, which helps us to create the person-centred way to support our service users' further action.

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Review from Heather T (Cousin of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience

I am pleased with the way my cousin is treated by all the staff. The home is spotlessly clean and the food is first-class for elderly people with plenty of choice. The manager treats all visitors as friends - he is ideal for his job. Even the handyman takes an interest in all the residents.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi Heather, thank you for your kind words and feedback. You always support us, not just as a service user family but also as a friend and The Knoll well-wishers.

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Review from Paul C (Son of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience

We are extremely happy with the care my mother is receiving. The manager and staff are very good and helpful.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi Paul, thank you for your kind words and support regarding our home, staff and the care we are passionate about. Your good feedback inspires us to go the extra mile.

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Review from Beryl P (Sister of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience

My husband and I took my sister to The Knoll Care Home on Sunday 12th December 2021. This was necessitated by the fact that her husband, her carer, was in hospital at the time. I have been delighted by the excellent care my sister received there up until when she sadly died there yesterday 20th July

2022. She even managed to celebrate her 90th birthday in May 2022 and we had a little tea party to mark the occasion although, sadly, due to her illness with Alzheimer's, she was completely unaware of this herself. The manager and staff of The Knoll are excellent and always gave me updates on her condition when I rang them.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi Beryl
Thank you for your kind words. We believe for any person coming to live at The Knoll, this is their home and we look at them according to their need in a person-centred way. Your positive feedback always inspires us. Thank you again.

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Review from S P (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience

Excellent care and service in a friendly and homely atmosphere. Whilst choosing residential care for a relative is often a challenging decision; The Knoll handled the transition extremely well, creating a welcoming and familiar atmosphere that not only met his physical needs but created an environment

which support the transition from home. The room is light and airy and provides a wonderful countryside view, which gives hours of enjoyment. Food is varied, and excellent entertainment is regular and stimulating. Overall, a five-star experience.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi Stephen, thank you very much for your kind words and an excellent review. It is really touching us and shows that we care and people observing, what we are doing to support our service users. What we do for their best interest and wellbeing and make them comfort in our care setting. We believe when any service user comes to The Knoll, it is their home and we are here to support them to be independent, make them comfortable, and engage with them like family members. Thank you for recognizing our work in our care setting.

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Review from Graham C (Son of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience

Extremely satisfied with the level of care my mother is receiving. She is happy and settled and enjoying the company she is with.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi Graham, thank you for lovely review. Your review inspires us and gives us the strength to keep going the extra mile. You regularly visit your mother and see how members of staff work hard and are caring for our loving service users. It is nice to see individual people like you visiting The Knoll regularly, has very good comments and feedback. Thank you again.

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Review from J D (Son of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience

Very pleased with the overall service. The manager is most helpful at all times.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Thank you for your kind review. Hope we will continue to continue our service for the best interests of our service users.

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Review from Diane G (Daughter of Resident) published on 11 March 2022
Submitted via Postal Card • Report

Overall Experience

I have found the staff I have come into contact with to be particularly caring. My mum is enjoying her staff and feels cared for. Mum has a lovely, sunny room with a great view that she appreciates. She's started to make friends and chat with other residents a little more now than when she first arrived.

She's looking forward to doing activities during the day once they commence and looking forward to having more visitors and go out more now the Covid restrictions are starting to be lifted.

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Review from P C (Son of Resident) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience

My mum and dad moved to The Knoll in August 2021. Sadly, my mum passed away and my dad is living there. My mum and dad get extraordinary support from the home manager to the maintenance man at The Knoll. They are very caring, supportive and always go the extra mile. All my family members are happy about

them.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi, Thank you for your kind review. We hope to continue our service and high standards, as required.

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Review from N B (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience

Pleased with the care provided for our dad. Staff are always very friendly and helpful. Always very welcoming. We're always told of any changes to our dad's needs. And staff are quick to react if a challenge arises. Well done, keep up the good work.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Thanks for your review and my attention to cleanness. your review always inspired us to feel we are doing great job. Thank you. We are trying our best and I already discussed with domestic and care team. Hope we will do all area as all family members expected.

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Review from Simon C (Friend of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience

A lot of care is always taken by the team to make sure we’re all comfortable, accommodated and looked after. The grounds are lovely to be in and they always seem to be working to improve the facilities.

Reply from Hasib Rahman, Home Manager at The Knoll Care Home

Hi Simon
Thank you for your kind words and review. Hope we are continuing to support our service user in a person-centred way.

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Review from Deborah L (Daughter of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience

My family and I were nervous about letting Dad go to a care home but we had no choice in the end. The staff were always kind and friendly. I used to phone day and night to see how Dad was doing. The staff were always happy to update me, despite being busy. Communication was great. The staff always updated

me on Dad's health and did everything to make his stay at The Knoll more comfortable, involving various outside agencies, at times. The manager was very hands-on which I thought was excellent. The staff treated my dad with great care and compassion. The manager always asked after Mum too, as the separation from Dad, after 55 years of marriage, was hard at times. Excellent overall care.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi Deb, Thank you for your generous comments about us. We are here to support individuals who come here for a long time or short stay. Our pride is when making someone smile, or when families say we care about their loved ones. Thank you very much.

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Review from Sarah W (Granddaughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience

I cannot speak highly enough of the care my nan receives. She is very happy, and well looked after! Even in covid times, the care home maintains the resident's safety, but also, ensuring they can keep visits going by creating a safe pod for us to use while visiting and following all Government guidelines.

Nowhere is good as being at home, but this comes a very close 2nd.
I have no worries at all with my nan being at The Knoll and feel very reassured she’s in the best place every time I visit.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi Sarah, thank you for your kinds words. We are here for our service user, and we do not mind to go for the extra miles. I assure you that working care home is my passion, and my team always work hard to keep our service users' safer, happier and comfortable while they stay here. I am proudly told that I have very good and caring team members, who always go the extra mile to comfort our service users. Even our maintenance and domestic staff trying to make service users smile. Just to inform you that we do have all facilities a care home requires. We also get praise from other professional including CQC, GP and nurse regarding infection control and the best clean and smell free home in the area. Thank you again.

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Review from O K (Friend of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience

My friend was very worried about going into a care home, but knew she was unable to live alone. When we arrived, she received a very warm welcome and was soon put at ease, difficult with Covid 19 in place! I mentioned it was her birthday in a few days time, but they had already realised this and had

arranged a tea and cake. She loved it. Since then, she has settled very well and praises the staff, the lovely meals and amazing cakes. They are all so kind and caring.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi Kelly
Thank you for your lovely words. I can assure you that I have a very good team who are very caring and always go the extra mile for our service users and their family. My maintenance man, catering staff, domestic staff, care staff, including myself, enjoy looking after our service users in person-centred care. All of us are involved in care and activities. It is our passion to care for our service users in a person-centred way to make them feel at home. We do not think we look after 'clients', but our family members. We have fun, joke, chat and play different things. We dance, sing and exercise with music and play different board games as we do with our family members. I hope we will always continue these.

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Review from Tracey W (Daughter of Resident) published on 3 November 2020
Submitted via Website • Report

Overall Experience

Our parents were admitted to The Knoll for respite care in mid-August and will now be staying there long term. Obviously, we have not been able to go into the property but the staff have been really helpful with organising visits and phone calls. Our parents seem happy and settled. Both report that

the food is good and Mum enjoys the bingo. We have been particularly impressed with the team's interactions with us. They are very proactive in keeping us up to date with our parents' health issues and general well-being.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi Tracey, Thank you for your nice comments. We are cleaning all over the home 100% and other professionals always praise us for that. We treat our residents with respect and dignity, We care about our residents and always go the extra mile. We have two chefs who are very good and make fresh food every day. Without the management, including head office, all these good things do not happen. Our management always visit and give instructions and advice from day to day. The home manager is always supporting the staff and encourages the staff to go that extra mile when it comes to residents' care in a person-centred way. The home manager always monitors the residents' best interest and wellbeing and tries to comfort residents in the best possible way. We do have all the facilities that are needed in a care home. All staff including care, management, catering, domestic and maintenance are involved in activities.

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Review from Jose B (Sister-in-law of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience

My sister-in-law moved into The Knoll early last month. She was in a very frail condition, having been in and out of hospital for almost six months. The care she has received has been exemplary. The bed sores she acquired in hospital are healing. She is putting on weight, thanks to the excellent food,

which she is delighted with. The grounds are beautiful, with rabbits and deer visiting.
Altogether an excellent nursing home. I can thoroughly recommend it.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Hi Jose
Thank you for your kind words, these mean to us a lot. This also recognised our staff how good all they are. I can proudly tell you that from our maintenance person to management staff all staff are very caring, friendly and always go to extra mile for our residents. You may not know but we do have regular activities in here and your sister-in-law participates in most of them in the communal area and she enjoys. We appreciate your nice comments.
Many Thanks
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Review from Lynda J (Daughter of Resident) published on 24 September 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident at The Knoll Care Home in Gloucester since April 2020. She is extremely happy there and is engaging with other residents and staff well. Overall I feel she is being very well looked after which gives me great peace of mind. The staff are all pleasant and helpful at all

times.

Reply from Mohammed Rahman, Home Manager at The Knoll Care Home

Thank you for the nice comments about The Knoll. You may not aware that we do lots of activities in this pandemic time and encourage all residents to attend. Your mother likes to join Bingo every Thursday, sing-along and chairobics (exercise while sitting on the chair). Due to her anxiety, she does not attend all activities but she is having regular one-to-one activities which help to reassure and comfort her. It is unfortunate that families are not allowed to come inside the home to see what activities we are doing. But I assure you we are regularly doing different activities at The Knoll. I also would like to mention that we do have all facilities at the Knoll to provide care and support to our service users.

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Review from Pauline R (Niece of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience

My Aunt has been a resident for some time. I am happy knowing that she is content and very well cared for. She has a beautiful room with stunning views which she enjoys. My Aunt enjoys a varied menu whilst sharing the company of other residents she has formed a friendship with. Recently she became very

unwell and the staff took immediate action to ensure her safety and well-being, she was admitted to hospital for treatment, The Knoll checked on her by phone regularly. I have to say the staff are exceptional in the way they are towards the residents, their commitment during this difficult time is simply amazing. I feel I must single out one in particular who has always given me feedback on my Aunt when I am visiting without me having to ask. This is my personal opinion based on my own experience and comments from my Aunt. Thank you, everyone, for being so caring.

Reply from Hasib Rohman, Home Manager at The Knoll Care Home

Thank you, Pauline, for your nice and true comments. We really appreciate your kind words.

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Review from Christopher E (Nephew of Resident) published on 2 June 2020
Submitted via Website • Report

Overall Experience

I want to say a big thank you to all the staff at The Knoll who looked after my uncle during the 18 months he was there. I'm sure that my uncle considered his carers as friends and staff were always friendly, caring and helpful to him and us, his family, especially in the latter days of his time at

The Knoll during the lockdown.

Reply from Hasib Rohman, Home Manager at The Knoll Care Home

Hi Christopher, thank you for your positive review regarding our home and members of staff. We are dedicated and passionate about what we do (care and support we provide to our service users).
Our care staff, as well as other staff, are very caring, loving and friendly towards our service users. We hope to continue to provide better service and care to our service users.
Thank you again.

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Review from L J (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience

Every one of the staff and management at The Knoll Care Home was exceptionally kind and attentive to my Mum when she was there for 3 weeks of respite care after a bad fall at home. She was very happy there, very comfortable and her every need was catered for, the whole family is grateful to them all.

She is 90 and is recovering well. Many thanks to you all.

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The Knoll Care Home

Care Provided by The Knoll Care Home

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Funding & Fees Guide for The Knoll Care Home

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