The Knoll Care Home

335A Stroud Road, Tuffley, Gloucester GL4 0BD
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10 45 Reviews
  • The Knoll Care Home, Gloucester
The Knoll Care Home is a stunning partially Grade II listed Georgian building located in the charming village of Tuffley in Gloucester with scenic views overlooking the Malvern Hills and easy access from the M5 motorway.

The Knoll Care Home offers quality personalised residential & dementia care for up to 29 residents in a pleasant countryside environment. The friendly and professional care team pride themselves in providing expert care and a comfortable and friendly atmosphere for both residents and their families. All team members are experienced in dementia care and they provide care in a person-centered way to make residents feel comfortable and included.

Facilities include a large communal lounge and dining room area that provides residents with the ideal environment to enjoy a wide range of activities, create friendships and interact with others. There is also a sun lounge area where residents can relax with their families. The Knoll Care Home has 24 fully furnished and spacious single bedrooms as well as 2 shared bedrooms that are perfect for married couples.

The passionate and dedicated care team work closely alongside residents and their families to provide quality care that is based on each resident’s specific needs. Friends and families are always welcome to visit and can even join their loved ones at meal times.

With strong links to the local community, there is always lots to do. From light exercise classes to weekly visits from local churches, the Activities Coordinator provides a large variety of daily activities that incorporate residents interests and wishes.

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Care Provided by The Knoll Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sara Gardner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (5)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for The Knoll Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,250
    • Self-Funded Residential Dementia Care £1,050 – £1,350
    • RESPITE Self-Funded Residential Care £900 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,300

  • Fees depends on individual level of care and support needs.
  • (these prices are only a guideline, please contact The Knoll Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Offering both short and long-term care packages. The staff at The Knoll Care Home always happy and warm welcome to visitor and show people around the home. Visitors can come at any time without an appointment. The Knoll Care Home recognizes that choosing a care home may be a difficult and emotional time, and is here to help in any way possible. To meet with the manager or for private discussion, please phone to make an appointment. The Knoll Manager and staff are always happy to provide information regarding care and service at The Knoll. The manager is in the building most of the time as it is his passion to ensure members of staff provide person-centred care, to ensure service users are safe, healthy and cheerful.


  • Parking

  • Large car park at the front of the home.


The Knoll Care Home Reviews (45)

Total of 45, showing 41-45
10

The Knoll Care Home has a Review Score of 10 (9.970) out of 10, based on 14 reviews in the last 2 years. Over all time The Knoll Care Home has 45 reviews.

Overall Experience

  • 40
  • 5
  • 0
  • 0
  • 0

Date Published

45
0
2
14
31

Review from Samantha W (Granddaughter of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is very happy and settled in the home. The staff are very friendly. The home is very clean and tidy.

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Review from Alan C (Cousin of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When visiting our relative we are greeted by very pleasant and polite staff and management. Our relative has been in The Knoll Care Home since 2007 and her treatment has been excellent.

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Review from Miranda P (Daughter-in-law of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care extended to mum during the whole period of her stay was wonderful. we found all staff genuinely kind and caring. All needs were met and monitored. We never felt that we had to check or question the care given. Mum settled in and relaxed as soon as she moved in and loved the staff as
if they were family. There were also times we felt staff went above and beyond - for example visiting mum in hospital. Thankyou

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Review from Maureen G (Daughter of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so impressed with the friendly environment created for all the residents to enjoy, it's like a very good hotel. The food is very good and the staff spoil my father like he is part of their family. I couldn't wish for better care for him. He is always smiling, singing and laughing.

Reply from Philip Dutton, Director at The Knoll Care Home

Thank you for taking the time to to review our service. I am delighted you are happy with the care your father receives.


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Review from Ken T (Husband of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My personal experience has proved to be a great help to me, the overall care and kindness shown by staff and management to residents and visiting family and friends could not be bettered. This also includes the backroom team i.e., Kitchen and maintenance staff. Everyone shows a dedication to their work
in the nicest possible way, very often in difficult situations. The link up with the surgery is a big plus, the doctors and district nurses are all on hand and give wonderful service.

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Current Review Score: 10.0 (9.970)

Overview of Review Score

The Review Score of 10 (9.970) out of 10 for The Knoll Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.970 for The Knoll Care Home is calculated as follows: ( (162 Excellents x 5) + (5 Goods x 4) ) ÷ 167 Ratings = 4.97

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Knoll Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Cara

Cara Carpenter

Job Title: Senior

Joined: 2015

The role of being a senior carer is an important role within working in the health & social care industry. I'm lead, develop and co-ordinate a team of care workers to provide the highest standards of respect and care. Overall ensuring the dignity of the clients is maintained at all times.
The qualities of being a senior carer are a key area which recruiters look for. You need to be a good team leader, communicator, listener, to be focused, dedicated and reliable.


Tim

Tim Joyner

Job Title: Handyman

Joined: 2003

Tim joined the team at The Knoll 16 years ago and is the homes maintenance operative and so much more.


Always busy keeping things at the home ‘ship-shape’ Tim goes above and beyond to make sure our residents are comfortable and content.


His daily deliveries of sweets and chocolate to both residents and colleagues are gratefully and enthusiastically received.


Tim is loved by all, his daily chats with residents brighten their days and when Tim does have a day off he is missed, a quote from a lovely lady resident with us “I don’t enjoy my weekends as much as I do my weekdays as I miss my daily chats with Tim”.


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Brenda Mitchell

Job Title: Night senior care Worker/Team Leader

Joined: 1986

Brenda has been working at The Knoll care home for over 30 years. She was very friendly and talked to service users like their own family members.