Nazareth House - Cheltenham

London Road, Charlton Kings, Cheltenham GL52 6YJ
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9.3 21 Reviews
  • Nazareth House - Cheltenham, Cheltenham
Nazareth House, Cheltenham, runs a personalised residential care service where all individuals feel valued and looked after, while enjoying satisfying food menus, a stimulating atmosphere and access to religious services.

Occupants are assisted in overcoming whatever daily challenges they face by skilled carers who are trained in medication management and look to ensure that respect and dignity remain as core elements of the service.

As well as a comfortable living environment, residents also enjoy access to an on-site beauty salon, a range of leisure activities, an in-house café and access to computers.

Nazareth House also has a separate 7 bed unit for those who require rehabilitation following an operation or hospital stay before they return to their own home. This service is supported by its own Physiotherapist.

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Care Provided by Nazareth House - Cheltenham

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tina Price (General Manager)
  • Admission Criteria
    • Local Authority, NHS Health Funded, Out of county, Private and Self Funded
    • Ages 65+
  • Room Information
    • Single Rooms (61)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (6)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1968
    • Last Refurbishment: 2019
    • Number of floors: 2

Funding & Fees Guide for Nazareth House - Cheltenham

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,485
    • Self-Funded Residential Dementia Care from £1,485
    • RESPITE Self-Funded Residential Care from £1,570
    • RESPITE Self-Funded Residential Dementia Care from £1,570
  • (these prices are only a guideline, please contact Nazareth House - Cheltenham to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions


  • Parking

  • There is a very large private car park at the front of the home.


Nazareth House - Cheltenham Reviews (21)

Total of 21, showing 1-20
9.3

Nazareth House - Cheltenham has a Review Score of 9.3 (9.274) out of 10, based on 9 reviews in the last 2 years. Over all time Nazareth House - Cheltenham has 21 reviews.

Overall Experience

  • 11
  • 7
  • 2
  • 0
  • 1

Date Published

21
0
1
9
12

Review from John L (Son of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was on respite care at Nazareth House for 3 weeks. She was given a very nice room with a washroom en-suite. She seemed to be well looked after by the care staff there.
The food and drinks seemed to be good although my mum didn’t always like it possibly due to her personal tastes. I am not
completely sure whether there were enough drinks left in her room at times although I regularly took drinks and snacks in for her on a daily basis. The care staff assured me that drinks were taken around regularly. There were activities organised regularly although I don’t think my mum joined in with them very much. The staff were all very friendly and helpful towards me. The care staff were very hard working. I very much appreciated that the home took my mum to hospital for an eye appointment. Overall there seems to be a very friendly and helpful atmosphere in Nazareth House and we as a family very much appreciated them accommodating my mum for respite care at short notice.

Reply from Michael Burnell, Care Home Administrator at Nazareth House - Cheltenham

Thank you for taking the time to review us and it was a privilege to look after your mother. Our team really appreciate your kind words.


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Review from Frances H (Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after in August then moved to rehab ward. With 24-hour 1-1 care physio daily encouraged fabulous food and wonderful kind caring staff.

Reply from Michael Burnell, Care Home Administrator at Nazareth House - Cheltenham

Thank you for your kind comments, which we will share with all the staff. We are so pleased that we are looking after you so well.


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Review from Dawn R (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A home with many dedicated carers! It seems a pity that the home has to rely on agency staff who cannot know the preferred routines of the residents. The rapid changeover of staff (permanent or agency) is somewhat unsettling for residents.
Having a chapel with morning Mass every day and also a resident
chaplain is a real bonus for my mother. For this reason, she would never contemplate leaving Nazareth House, apart from the spiritual value, a Mass at 10 am helps to give the day both routine and structure.
The food is good, The cooks prepare dishes which are presented in an attractive way. However, residents like my mother love 'good old English food'. The choice of desserts for diabetics could be greater (only yoghurt or diabetic ice-cream).
Visiting hours are generous, but doors can only be opened with a code. This means a visitor can want for a long time to enter or exit the building when the reception desk is not occupied. And telephone calls to the home are not easy.
Activities are important. A resident without hobbies and without visitors needs some kind of distraction besides television.
Nazarth House is clean, the staff are friendly and the grounds are phenomenal.

Reply from Michael Burnell, Care Home Administrator at Nazareth House - Cheltenham

Thank you so much for the review, the staff at the home will be really delighted with your kind comments.


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Review from E H (Granddaughter of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was in Nazareth House for 6 weeks before her passing. She was treated with the greatest respect and excellent care. When my Nan was on end-of-life she was treated with dignity and the staff bent over backwards for her care and to also support me and my family. We are very grateful to all the
staff.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for your lovely review I hope that you and your family are keeping well.


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Review from Pauline S (Wife of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not find a better place for my husband. The staff are so good, welcoming me when I visit. He couldn't be in a happier place, he's happy, that's all we want. Thank you and well looked after.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for your review. I will pass it on to the rest of the team.


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Review from Helen C (Daughter of Resident) published on 24 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier that my Mother is here. The staff and management treat her beautifully and she acknowledges that she is very happy here. It is always a pleasure to come here. Standards are high and they really do put the emphasis on care and being caring.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you for your kind review Helen. Your mother is a real pleasure to look after and have in the home.


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Review from H B (Cousin of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have only visited the home twice, as I do not live locally and have appreciated the friendliness of the staff, especially on arrival.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you, It was lovely to meet with you and your sister.


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Review from Mike S (Son of Resident) published on 19 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class in almost every respect; right from the top down. The general manager is an absolute gem! My mother was recently in a different care home and unfortunately fell and shattered her hip and broke her leg at said home and was admitted to hospital for two weeks. The manager came to visit my mother
in the hospital and was in constant touch with me and the adult social services. Before moving my mother to Nazareth House my wife and I visited quite a few care homes in the area and two or three stood out where others failed. Nazareth House is one of the standout care homes (it was also recommended to us). I am delighted to say that my mother is at peace and consequently so are we. The manager and team are an absolute delight and deserve great praise and a lot of praise. We are grateful to all of them.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Hi Mike, thank you so much for the positive review!


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Review from R D (Cousin of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has recently become a resident. I have visited her twice and am very impressed by the relaxed atmosphere and the care given to her for her well-being. The manageress and the staff made time to include us in welcoming my cousin and giving us time to talk to them.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you for your review. I hope you are keeping well.


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Review from Annabel B (Daughter of Resident) published on 18 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of first contact, Nazareth House has excelled way beyond any expectations I had of care homes. The staff are so kind and efficient; the facilities are marvellous, from the gardens to the activities room, and the food is fantastic. It's great to hear Mum has taken part in events like
exercise classes and made friends, as well as having peace with her book or jigsaw in the quiet room.
Greater peace of mind than I could ever have hoped for.

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Review from K B (Granddaughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandma had 2 weeks' respite at Nazareth House. The care home was very clean and comforting. The care team were all lovely and welcoming during visits. Grandma has told us of the activities she did whilst there and the friends she made with the team and other residents. She had a nice sized room
with an ensuite bathroom.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for your lovely review. We hope that we can be of support again in the future.


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Review from R J (Son of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a bit of shock when your mother reaches the age when full-time care is needed. Fortunately, Nazareth House could take her in and she has thrived in the few months she has been there. The home is well looked after, there are plenty of activities for her to participate in and she is really
happy there. The staff are professional and caring it is a relief for the family to know she is receiving such excellent care.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you for your review Richard. I will pass on your comments to the rest of the team.


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Review from F D (Wife of Resident) published on 7 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given by the staff at Nazareth House has been wonderful, with strong teamwork and a sense of duty and care at this most difficult of times due to COVID. The home itself is spotless, the gardens are beautiful and residents have lots of opportunities to participate in activities offering stimulation
and companionship, and pastoral care is excellent. The residents always look well cared for, drinks and fresh fruit and snacks are available between meals. The staff are warm and friendly. My husband is very happy here and enjoys the help and encouragement that all the staff have afforded him.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for your kind and positive review.


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Review from B O (Daughter of Resident) published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum arrived for six weeks respite in September 2020, and within two weeks, was looking amazing, hair done, makeup on, nicely dressed. Unfortunately, Mum has dementia, which became worse, with Nazareth House being shut down many times with Covid. I feel Mum was well cared for on occasions over and above.
Mum passed away on 16th September at 93, amazing the extra year at Nazareth House made it.

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Review from Iain B (Brother of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the staff both helpful and compassionate.
The manager had a difficult job with my sister, and I thank them for their patience.
I think that the job was very difficult and required a conscientious mindset.
I would like to thank all staff involved for their help in this difficult time for
our family.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you for your review. I hope you and your family are well.


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Review from Julie A (Daughter of Resident) published on 29 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the standard of care that my mum is receiving from Nazareth House. The staff are all incredibly kind and caring to both Mum and myself. All of her needs ate catered for and her wishes are respected. She always looks clean and very well cared for and appears very comfortable.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for the kind review. It means a lot to the team.


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Review from Jan T (Power of Attorney of Resident) published on 27 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident I hold Power of Attorney for has lived very happily in Nazareth House Cheltenham for over five and a half years. There have been refurbishments and a number of General Manager changes during her stay. I will outline my top ten considerations in no particular order.
1. My much-loved resident
is happy and totally content.
2. It never smells of wee, it's clean and fresh.
3. It is now very well run by a competent, highly experienced General Manager.
4. The residents' entertainer is doing an excellent job and residents have the opportunity to join in varied structured activities.
5. It looks like a hotel, but it feels like a home.
6. The grounds are spacious and beautiful parkland.
7. Staff are caring and people are treated as individuals, not numbers.
8. Rooms are pleasant.
9. Religious chapel and services.
10. If I needed care I would place myself in Nazareth House based on my knowledge and experience of this care home.
Seeking care? Look and find it here.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Thank you so much for your lovely review it means so much to us all.


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Review from Sophia E (Daughter of Resident) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Nazareth House are exceptional. Without exception, every single member of staff has been kind, caring, generous with their time, engaged with the residents, thoughtful and courteous. The most important thing to me is to know my mum is looked after and cared for and I feel reassured that
she is at Nazareth House.

Reply from Jerry James, Manager at Nazareth House - Cheltenham

Hi Sophia, thank you so much for the lovely review.


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Review from Catherine H (Daughter of Resident) published on 23 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Have been saddened and shocked at the poor care received. My mother was not provided with safe care and the management and communication were non-existent.
Felt as though I had let her down as I watched the service disintegrate around her. Believe that the money recently spent on refurbishment would
have been better spent on staff levels/training and activities for the residents. If you are failing the existing residents why try to attract more?

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Review from B S (Daughter of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I usually visit mum once a week and because of her dementia there is little conversation but we always enjoy a game of scrabble and she has a great, very dry sense of humour which the staff enjoy so relationships are very good. I was away on holiday for two weeks and on my next visit, found mum to be
as usual grateful and content about her life in Nazareth House and clearly she had no interest/connection with where I'd been. All is very well.

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Current Review Score: 9.3 (9.274)

Overview of Review Score

The Review Score of 9.3 (9.274) out of 10 for Nazareth House - Cheltenham is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.660 for Nazareth House - Cheltenham is calculated as follows: ( (66 Excellents x 5) + (34 Goods x 4) ) ÷ 100 Ratings = 4.66

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.614 Points relating to the number of positive Reviews for Nazareth House - Cheltenham is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 9 Positive Reviews ÷ 12.6 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

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Tina Price

Job Title: General Manager

Joined: 2023

Tina joined the Nazareth House team in November 2023.


Further information to follow...


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Will Harkness

Job Title: Deputy Manager

Joined: 2023

Will join our Nazareth family in September 2023.


More info to follow...


Sister Anastasia

Sister Anastasia Lenihan

Job Title: Sister Superior

Joined: 2019

Sister Anastasia Lenihan is our House Sister Superior and came to Nazareth House Cheltenham in October 2019.
Sister Ana was born in Limerick, Ireland. and qualified as a Registered General Nurse in 1982 and has a lot of experience as a Nurse Manager starting at Nazareth House Derry and then spent seven and a half years as the Manager/Matron of Nazareth House Birkenhead. Sister Ana has more than 30 years service with Nazareth Care. Sister Ana is always available to lend a hand or an ear and supports Fr Aelred with any of our residents who need spiritual guidance.
In her spare time, Sister Ana enjoys reading, listening to classical music, walking and sports.


Michael

Michael Burnell

Job Title: Care Home Administrator

Joined: 2019

I have worked at Nazareth House for just over 3 years, and I work as the Care Home Administrator. My role is to support General Manager with financial matters at the home and I am the primary contact for both residents and families for their accounts. I hold a Level 3 in business administration and in my spare time, I enjoy learning new skills and spending time with friends.


Father Aelred

Father Aelred Baker OSB

Job Title: Resident Priest

Joined: 2020

Born Michael Antony Baker in north London 22nd September 1932. Educated by the Salesian Fathers at Battersea; Hertford College, Oxford (MA in History); Rome for Biblical Studies. Army service in RAOC in the Canal Zone, Egypt, during the Farouk crisis 1951-53. Entered Prinknash Abbey in 1956. Professed as a Benedictine monk with the name Aelred.


Created a correspondence course on the Bible, known as ‘Focus’, with Sr Catherine, a Dominican nun of Stroud. It ran for over thirty years from 1970. Planted a lot of trees on the Prinknash estate.


Appointed chaplain at Nazareth House in February 2020, now I minister to the sick and dying residents in the home. I celebrate mass each day and administer the sacraments as required.


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David Briazier

Job Title: Catering Manager

Joined: 2022

My name is David Brazier, I am the Catering Manager at Nazareth House. Although I've only been in the role a short amount of time, within the first week I knew that Nazareth House was the place for me. I have been welcomed and supported by everyone and will strive to give the residents the best possible nutrition and service possible.


I have been in the catering industry for the past 17 years and have held many different positions. My first role was at a Local Private school as a Junior Chef since then I have amassed a great deal of experience and knowledge to enable me to become Senior Chef, Head Chef, and Chef Manager and to ultimately thrive in a place like Nazareth House.


I can't wait to get to know all the residents and to make the catering department a very successful part of the Nazareth Family.


Claire

Claire Cook

Job Title: Activities Coordinator

Joined: 2022

Claire is a trained dancer, who loves karaoke, so the role of Activities Coordinator suits her down to the ground! In a past life, Claire has performed across UK and Europe, bringing laughter and joy to audiences or festival participants. Since moving to Cheltenham in 2016, Claire has supported community engagement and events for Cheltenham Borough Council and then worked at Roses Theatre in Tewkesbury, where she produced a community festival for three years, as well as assistant-produced the annual Pantomime. Claire brings enthusiasm and a strong passion for song and dance to the residents at Nazareth House and loves to see everyone smile!


Frequently Asked Questions about Nazareth House - Cheltenham

What types of Care is Nazareth House - Cheltenham registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Nazareth House - Cheltenham provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Nazareth House - Cheltenham have?

There are 61 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Nazareth House - Cheltenham?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Nazareth House - Cheltenham to the centre of Cheltenham?

1.7 mile(s) as the crow flies, distance by road may be significantly further.