Fees may vary on room type and dependancy
Please phone Keeley Ward (Manager) to arrange a convenient appointment.
On-site parking and ample nearby on-street parking.
Northfield House has a Review Score of 9.6 (9.599) out of 10, based on 13 reviews in the last 2 years. Over all time Northfield House has 39 reviews.
Review from Sarah R (Wife of Resident) published on 11 March 2025
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Overall Experience
5.0 out of 5
Reply from Sue Harris, Director at Northfield House
Thank you so much for your review. We are so pleased that since moving in your husband has felt wanted and well cared for, and that you feel listened to. We make every effort to care for all our residents as we would a member of our own family!
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Review from Stephen R (Son of Resident) published on 13 February 2025
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5.0 out of 5
Reply from Sue Harris, Proprietor at Northfield House
Thank you so much for your very kind and positive review! We are so delighted that Mum has settled in well and you are so happy with the welcome and care the staff and both managers have been giving her. This will be passed on and of course very much appreciated!
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Review from Andrew W (Son of Resident) published on 25 October 2024
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5.0 out of 5
Reply from Sue Harris, Proprietor at Northfield House
Thank you so much for your kindness and positive review. We are so delighted that you were so happy with everything at Northfield House and that you were able to relax and get a much-needed break! We look forward to hopefully welcoming Mum again in the not-too-distant future.
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Review from Anna F (Daughter of Resident) published on 27 June 2024
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5.0 out of 5
Reply from Sue Harris, Proprietor at Northfield House
Thank you so much for your kind review. We are so pleased that you felt the care your mother and family received, in particular during such a sensitive occasion, assisted in enabling you and your mum to have the support and comfort you needed during this sensitive time.
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Review from Nicki P (Daughter of Resident) published on 21 March 2024
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5.0 out of 5
Reply from Sue Harris, Director/Proprietor at Northfield House
Thank you so much for your very kind review. We are so delighted you were so happy and this will definitely be passed on to all the team! We really loved having Mum as part of our Northfield family.
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Review from Kay T (Daughter of Resident) published on 12 January 2024
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5.0 out of 5
Reply from Sue Harris, Proprietor at Northfield House
Thank you so much for your review. We are really delighted to see that you are so happy, the staff will very much appreciate this!
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Review from Lucy M (Daughter of Resident) published on 24 November 2023
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5.0 out of 5
Reply from Sue Harris, Director at Northfield House
Thank you very much for your kind review, we are of course delighted that you find Northfield House a calm and caring home, and you and your mother are so happy!
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Review from S M (Niece of Resident) published on 6 October 2023
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Overall Experience
4.0 out of 5
Reply from Susan Harris, Proprietor at Northfield House
Thank you very much for your review, we are delighted that your uncle is happy and you feel he is being well cared for.
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Review from Caroline A (Daughter of Resident) published on 7 September 2023
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5.0 out of 5
Reply from Sue Harris, Proprietor at Northfield House
Thank you so much for your review. We are delighted that you are so happy that Mum is really happy and doing so well.
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Review from I C (Son of Resident) published on 9 August 2023
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5.0 out of 5
The staff really care for your loved one, they’re always pro-active and communicate well.
I trust them to be there, putting Mum’s interests first.
Reply from Sue Harris, Proprietor at Northfield House
Thank you very much for your kind review. We are delighted that you feel that the staff at Northfield really care, putting Mum's interests first and helping make the journey you are on together as a family easier.
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Review from L B (Son of Resident) published on 31 July 2023
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4.0 out of 5
Reply from Sue Harris, Director at Northfield House
Thank you very much for your review, the staff will be very pleased to see you are happy with them! With regard to communication, we have taken this on board and our manager will be in contact shortly to discuss this with you. In the meantime please do check out our social media page as you will see a bit more of daily life at Northfield House and Mum who is often seen in the posts enjoying herself! Now we are moving forward from COVID we are currently in the process of arranging a resident meeting to see if they would like to have a trip out and where they may like to go. However, if you also feel you would like to arrange to take your mum out at any time, we would of course be more than happy to help support you to do this.
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Review from W M (Nephew of Resident) published on 16 June 2023
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5.0 out of 5
Reply from Susan Harris, Proprietor at Northfield House
Thank you so much for your kind review, we appreciate this very much and are so pleased you feel your uncle is in safe hands. Also, your recognition of how amazing the staff team were during Covid.
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Review from C H (Daughter of Resident) published on 11 June 2023
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5.0 out of 5
Reply from Sue Harris, Proprietor at Northfield House
We very much appreciate your kind and comprehensive review and are delighted that you were so happy. It also means a lot to all the staff at Northfield that you felt all of Mum's needs were being fully met during her transition period with us.
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Review from P S (Daughter of Resident) published on 18 November 2022
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4.0 out of 5
Reply from Sue Harris, Director at Northfield House
Thank you for your kind comments about the staff and that you felt your dad was so well looked after!
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Review from Keri C (Daughter of Resident) published on 9 June 2021
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4.0 out of 5
Reply from Sue Harris, Proprietor at Northfield House
Thank you very much for your kind review, we very much appreciate it.
We are so pleased that mum has settled well, she enjoys the singing and entertainment and has started to make new friends!
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Review from Rosie C (Daughter of Resident) published on 14 April 2021
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5.0 out of 5
Reply from Sue Harris, Proprietor at Northfield House
Thank you so much for your lovely review, comments like this and recognition of all the hard work of the team here are appreciated and means so much!
It is a pleasure to take care of your mum and for her to be part of our family, and delighted that you are so happy!
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Review from J S (Daughter of Resident) published on 14 January 2021
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5.0 out of 5
Reply from Sue Harris, Director at Northfield House
Thank you very much for your review. We are so pleased to see your comments that you are so happy with Mum's admission and the care she is receiving and that she settled well.
Your thanks will be very much appreciated by the staff team!
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Review from Julie P (Daughter of Resident) published on 13 January 2021
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5.0 out of 5
Reply from Sue Harris, Director at Northfield House
Thank you very much for your review. We are so glad you are happy. The staff team have all been working exceptionally hard and will very much appreciate this recognition.
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Review from C H (Daughter-in-law of Resident) published on 24 March 2020
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Overall Experience
4.0 out of 5
Reply from Sue Harris, Proprietor at Northfield House
We are so pleased to see that you and your mum are both so happy and we thank you very much for your review. The staff will really appreciate this. Many Thanks!
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Review from C T (Son of Resident) published on 13 March 2020
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Overall Experience
5.0 out of 5
Reply from Sue Harris, Proprietor at Northfield House
Thank you so much for your kind review, we are delighted you are so happy with your mum's care with us at Northfield House.
The staff will appreciate this recognition!
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The Review Score of 9.6 (9.599) out of 10 for Northfield House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.599 for Northfield House is calculated as follows: ( (103 Excellents x 5) + (37 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 152 Ratings = 4.599
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Northfield House is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Jan 2023
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Job Title: Proprietor/Director
Joined: 2009
Sue’s journey in care originally started in the 1970s when she worked for several years as a Care Assistant for the elderly. Sue then focused on raising her young family until returning to the care industry in 2002 when she and her late husband Richard purchased their first care home, Quarry Mount, in Swindon.
Their vision for compassionate care expanded in 2009 with the acquisition of a sister home, Northfield House in Stroud. At the heart of Sue’s approach is the belief that both residents and staff should be treated as part of an extended family. This philosophy has been the cornerstone of her care homes’ success and reputation.
The powerful motto is “Care with Compassion & Commitment”. encapsulates the ethos that drives every aspect of care at both homes: The staff are chosen not only for their qualifications but also for their ability to show kindness, understanding, and empathy. The dedication to providing the highest quality of care is evident in the staff, ensuring personalised attention for each resident. Northfield House is more than just a care facility; it’s a true home for its residents:
Job Title: Manager
Joined: 2022
Keeley's journey at Northfield House began in October 2022 as Assistant Manager, quickly progressing to her current leadership role as Manager.
With a diverse background spanning 12 years in the care sector, Keeley has nurtured individuals from newborns to centenarians, both in community settings and care homes. This breadth of experience has honed her ability to provide personalised care for residents with varying needs, including those living with dementia.
Keeley’s expertise extends beyond traditional care environments. Her time at Gloucestershire Royal Hospital (GRH) and Cheltenham General Hospital (CGH) in the ophthalmology department enriched her skill set, where she assisted with minor operations and gained valuable theatre experience.
At the heart of Keeley’s approach is a steadfast commitment to ensuring that every resident feels valued, loved, and receives the highest standard of care. Her mission aligns perfectly with Northfield House’s ethos: “To create a nurturing environment where every individual, regardless of their vulnerabilities or cognitive challenges, experiences happiness, love, and the exceptional care they truly deserve.” providing Care with Compassion and Commitment.
Under Keeley’s leadership, Northfield House continues to be a beacon of compassionate care, where residents’ well-being and dignity are paramount. Her diverse experience and unwavering dedication make her an ideal steward for vulnerable adults and those living with dementia, ensuring that each day is filled with warmth, respect, and the highest quality of care.
Job Title: Assistant Manager
Joined: 2022
Kaylee originally began her career in care at Northfield House nine years ago, where she first discovered her passion for supporting others. After a break to raise her young family, she returned to the field, joining a large 45-bed nursing home. Whilst there, she gained valuable experience completing several essential training courses, including First Aid, End of Life Care, and Manual Handling.
Following another break in care to help look after her ailing grandfather until his passing, Kaylee then rejoined Northfield House, where she showed a natural aptitude for caregiving and strong leadership skills which quickly became evident, advancing her to the role of Senior Care Lead while pursuing her NVQ Level 3 qualification, which she completed with distinction.
Recently, Kaylee was promoted to Assistant Manager, reflecting her commitment and expertise in the care sector. Kaylee’s journey is a testament to her dedication and the impact of compassionate care on both residents and staff alike.
