Northfield House

Folly Lane, Uplands, Stroud GL5 1SP
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9.6 39 Reviews
  • Northfield House, Stroud
Northfield House is a specialist dementia Care Home with a welcoming, home-from-home atmosphere in a traditional style.

The home offers permanent 24-hour care, specialising in caring for older people afflicted by various forms of dementia, in addition to offering respite or short-term care if needed.

The high-quality accommodation is clean & comfortable, providing every amenity to meet the needs of 25 elderly people. It has a family atmosphere, ensuring that the health & well-being of the residents always comes first, whilst receiving the finest care possible.

Northfield House is staffed by a dedicated, professional & well trained team of managers & care workers. Their ongoing training program ensures that staff have a comprehensive understanding of all required areas to provide for the needs of residents. They ensure the home is run to the highest standards, adhering to the latest rules & regulations, whilst meeting their mission statement: “To provide care with compassion and commitment”.

As a regulated Provider, Northfield House aims to meet, or exceed the standards expected for every aspect of care, environment, staffing & management of the home. Please refer to their latest Inspection Report on the CQC website.

Every prospective new resident undergoes a full assessment before admission, to verify that professionals can provide the care they need. An all-inclusive care package is created for each new client & is updated regularly ensuring any changes in their care needs are properly met.

Benefits at the home include delicious home-cooked food with a varied menu, home baking & catering for special diets.

Additional features of Northfields House include a spacious conservatory with doors opening onto decked seating area. The outside space includes a new sensory garden to stimulate the senses, with a water feature & additional seating.

An exciting new garden project opens summer 2018.

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Care Provided by Northfield House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Keeley Ward (Manager)
  • Admission Criteria
    • Pre-admission assessment required
    • Ages 55+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (23)
    • Couples/Companion Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Northfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,120
    • Self-Funded Residential Dementia Care from £1,120
    • RESPITE Self-Funded Residential Care from £1,120
    • RESPITE Self-Funded Residential Dementia Care from £1,120

  • Fees may vary on room type and dependancy
  • (these prices are only a guideline, please contact Northfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please phone Keeley Ward (Manager) to arrange a convenient appointment.


  • Parking

  • On-site parking and ample nearby on-street parking.


Northfield House Reviews (39)

Total of 39, showing 21-39
9.6

Northfield House has a Review Score of 9.6 (9.599) out of 10, based on 13 reviews in the last 2 years. Over all time Northfield House has 39 reviews.

Overall Experience

  • 26
  • 12
  • 0
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Date Published

39
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4
13
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Review from Richard B (Cousin of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin was a resident at Northfield for the last four years of her life. I was only able to visit infrequently but was always impressed with the quality of relationship between carers and residents.

Reply from Sue Harris, Proprietor at Northfield House

Thank you for your review, the staff will very much appreciate your comments and positive recognition!


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Review from Juli C (Daughter of Resident) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I made the first enquiry and spoke to the manager, I felt a weight had been lifted off my shoulders. She was so helpful and positive. I was in London with Mum so my daughter went to look around and sent me photos. She was struck with how friendly and welcoming the home was. I chose the
room and phoned the manager. She knew my situation and agreed I could move my mum in the following Monday, foregoing the meeting usually held before a resident joins them.
When we arrived we were warmly welcomed, nobody minded me staying the night to settle her in, just asking what I needed.
Mum enjoyed her time at Northfield House and settled in very well. The staff were wonderful, kind and caring.
When we found out that Mum's time was coming to the end the staff did everything they could possibly have done to endure that she was comfortable and treated with dignity. They were marvellous in their understanding and support of both Mum and also me. I don't believe there was anywhere she would have been looked after better.

Reply from Sue Harris, Proprietor at Northfield House

We appreciate you taking the time to give your review.
The Management and Staff at Northfield will be delighted to see how happy you have been and how much Mum enjoyed her time with us! Thank You.


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Review from Mandi T (Stepdaughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My stepfather was admitted for respite care and at first, everything was ok. Then things started to go wrong. The carers are wonderful but are often battling to do their jobs. Managers are very rarely seen and difficult to get hold of. There was a distinct lack of communication and never any follow
up of questions asked. More severe residents with dementia were not occupied and there is a lack of entertainment and activities for the residents. When asked about this on 2 separate occasions we were told it was in the process of review. When my stepfather left at the beginning of February there were still no daily activities. Residents are left to watch television with very little stimulation. One of the more noisier residents was moved away from everyone else in the communal area and left in the smaller room with the receptionist! I would not recommend this establishment unless there are some serious changes with how it is run.

Reply from Sue Harris, Proprietor at Northfield House

Dear Mandi
Thank you very much for taking the time to post your review.
We are very pleased that you were happy with the ‘good’ care you say your stepfather received whilst living with us at Northfield House.
We are sorry that you felt there were other areas of the service that did not meet your expectations and very much appreciated your time given to discuss these in more detail.
At Northfield House, we carefully consider any feedback, allowing us to take it as an opportunity, wherever possible, to further enhance the lives for those we care for.


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Review from K B (Granddaughter of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear Nan came to Northfield after years of living in sheltered accommodation. Dementia meant she sadly could no longer live alone. Any fears I had about Nan going into a care home were quickly allayed as Nan was loved, supported, respected at Northfield. They accommodated Nan's needs and gave her
back a happy and sociable life. Right up until Nan sadly passed there in April of this year she had an enriched life at Northfield. I shall be eternally grateful for that.

Reply from Sue Harris, Proprietor at Northfield House

We are so pleased that your fears were allayed when your Nan came to live with us at Northfield House.


We are also delighted that your Nan gained so much and you were very happy with how she was looked after and the positive effects she experienced whilst she lived with us. Thank you!


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Review from Steven B (Son of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team at Northfield House are very good. They realise it's not just your mother or father going through dementia but the family is too and they are very happy to sit down with you and talk to you as it progresses.
The office door is always open. I know when I leave my mother on an evening,
she is in the best place and I know she is safe.

Reply from Sue Harris, Proprietor at Northfield House

Thank you very much for your review, we are very pleased to hear how comforted you are with your mum living at Northfield House.


Our team really do understand how beneficial it can be to talk things through with those that look after Mum and have an understanding of her needs. Delighted we are able to help to put your mind at rest.


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Review from P M (Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I visited all the care homes in the Stroud district and collectively agreed that Northfield House offered the best care available. Our views were confirmed whilst my mother was a resident in the home. She was treated as an individual, not simply as a bed-resident. The staff were caring at
all times and coped with my mother's dementia admirably. Nothing seemed to phase the staff. In this context they were wonderful. It is a home which I would wholeheartedly recommend.

Reply from Sue Harris, Proprietor at Northfield House

We are delighted that you were so pleased with Northfield House and the care Mum received. The team appreciate your kind words and positive review! Thank you.


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Review from June W (Daughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well looked after, the room was always clean, as was the bedding.
The staff always took care when dressing her, by matching a jumper with a skirt, etc not
just putting things on with no thought. It is the little things that count, as my mother always liked to look her best, they
even painted her nails.
Having a hairdresser on site makes it easy to make sure the ladies and gentlemen look their best.
Would certainly recommend Northfield as a warm and friendly place.

Reply from Susan Harris, Proprietor at Northfield House

It was a delight to have your mum live with us and become part of our family at Northfield House. Thank you for you kind review!


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Review from Jill P (Wife of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband arrived at Northfield for respite care.
His short stay was a very happy one.
His welcome was warm and generous.
Within a few hours, he looked and behaved like a different person.
He had been smartened up with a shower, shampoo and shave.
The staff seemed very happy in their roles and
this was reflected in their attitude to patients.
The home was very clean and bright.
It was decorated in a style which would appeal to Dementia patients with many bright colours.
I am thrilled to have found Northfields and if my husband goes into full-time care I shall not hesitate to choose this Stroud gem as my first choice.

Reply from Sue Harris, Proprietor at Northfield House

We are delighted to have welcomed your husband to Northfield House and to hear you were so happy, our Team will be so pleased to hear this. If the need should arise again he will be very welcome to come back to stay with us. Thank you.


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Review from Boni L (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a care home for my Mum was a nightmare until I walked into Northfield House. Nothing was too much trouble and they had her settled quicker than I ever imagined. The office staff are efficient and answer any queries quickly. There is always a friendly face and a warm welcome when visiting. The
carers made a real effort to get to know my Mum, she was so well looked and really cared for, it was wonderful to see her happy, laughing and joking with the staff. Her room was clean and bright. Her end of life care was second to none and I can't thank you all enough for everything that you did, not just for Mum but the family too. I would definitely use Northfield House again and can't recommend them highly enough.

Reply from Sue Harris, Proprietor at Northfield House

Thank you so much Boni for your review. Your mum was a pleasure to have live with us at Northfield House and the staff will very much appreciate your kind comments, which help make it all so worthwhile!


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Review from Nick P (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident for about 2 1/2 years. In her time there she was well looked after and her room was always clean and tidy, the carers seemed sympathetic and attentive.

Reply from Susan Harris, Proprietor at Northfield House

Thank you very much for your review, we appreciate your comments and positive feedback!


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Review from Molly H (Wife of Resident) published on 12 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise everyone enough. My husband was cared for in a very kind and caring manner as were all of his relatives and friends. The staff were wonderful. We witnessed staff interactions between other residents and only ever saw kindness and care. Thank you all so much.

Reply from Sue Harris, Director at Northfield House

We are delighted that you have been so happy with your experience. Your comments will be greatly appreciated by the team at Northfield House. Thank you!


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Review from Beryl V (Sister of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, who has multiple problems has been cared or in a professional, kind and appropriate way. Extra provision such as a storyteller and masseur have been made possible. Despite some bizarre behaviour from my sister, she has always been given additional help with eating and activities.

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Review from Louise A (Daughter of Resident) published on 31 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Northfield House for almost 2 years. In that time the manager retired with her assistant. For a while, it became disjointed as a few members of staff left and consequently, new staff along with new manager were learning the ropes. I can honestly say now that the home
is running smoothly and all the staff are trained and knowledgeable regarding dementia.

Reply from Sue Harris, Director at Northfield House

Thank you very much for your review. We appreciate your comments and fully accept we have been through a period of change. As you say, the home is running smoothly. We are also continuing to implement many positive changes!


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Review from J S (Son of Resident) published on 24 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been accepted well and is being looked after to a high standard. Nothing is too difficult and very helpful.

Reply from Sue Harris, Director at Northfield House

Many thanks for your review and kind comments. We are also delighted that your Mother is settling in so well!


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Review from Kate B (Granddaughter of Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really concerned about my nan moving into an 'old people's home' but I understood why she needed to go. In my opinion, she couldn't have ended up in a nicer place. The home is bright, well decorated and welcoming, there is always something going on. The staff are all fantastic, so kind, caring
and friendly. There is a warm, family atmosphere and I know that nan is fond of a lot of the staff and other residents. When we visit my 4-year-old daughter and I are made to feel very welcome and at home. She is never "shhh-ed" or told not to do anything. It's such a lovely, happy place. I can't thank the lovely staff enough.

Reply from Sue Harris, Director at Northfield House

Thank you very much for your review, the Team at NH very much appreciate your kind comments.


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Review from Ken H (Son-in-law of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always happy and care very well for the residents. Always willing and happy to help in any way. Carers seem enthusiastic in all activities the residents take part in. My observations are a happy, passionate caring team.

Reply from Sue Harris, Director at Northfield House

Thank you for your review, your positive comments are very much appreciated by our team.


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Review from Michaela D (Daughter of Resident) published on 12 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Northfields House for approx 4 years. She had Alzheimers and passed away in February 2016. The staff & carers at the home treated her like a family member at all times. Treated her with love & care. Mum felt safe there. She loved all the entertainment - music, parties, games....visits
from Santa! When her illness really took hold, the carers treated her with the utmost respect.

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Review from James H (Nephew of Resident) published on 6 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home was bright and clean. Staff were helpful and cheerful, residents were always happy and well looked after. Rooms seen were clean and care has been taken to make them "homely". The overall atmosphere was comfortable and the staff work hard to make it a "home from home".

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Review from Lilian B (Resident) assisted by family/friend published on 14 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. The staff are very lovely and will help me when I need it. The food is good. The house is kept in immaculate condition.

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Current Review Score: 9.6 (9.599)

Overview of Review Score

The Review Score of 9.6 (9.599) out of 10 for Northfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.599 for Northfield House is calculated as follows: ( (103 Excellents x 5) + (37 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 152 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northfield House is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Sue

Sue Harris

Job Title: Proprietor/Director

Joined: 2009

Sue’s journey in care originally started in the 1970s when she worked for several years as a Care Assistant for the elderly. Sue then focused on raising her young family until returning to the care industry in 2002 when she and her late husband Richard purchased their first care home, Quarry Mount, in Swindon.


Their vision for compassionate care expanded in 2009 with the acquisition of a sister home, Northfield House in Stroud. At the heart of Sue’s approach is the belief that both residents and staff should be treated as part of an extended family. This philosophy has been the cornerstone of her care homes’ success and reputation.


The powerful motto is “Care with Compassion & Commitment”. encapsulates the ethos that drives every aspect of care at both homes: The staff are chosen not only for their qualifications but also for their ability to show kindness, understanding, and empathy. The dedication to providing the highest quality of care is evident in the staff, ensuring personalised attention for each resident. Northfield House is more than just a care facility; it’s a true home for its residents:


Keeley

Keeley Ward

Job Title: Manager

Joined: 2022

Keeley's journey at Northfield House began in October 2022 as Assistant Manager, quickly progressing to her current leadership role as Manager.


With a diverse background spanning 12 years in the care sector, Keeley has nurtured individuals from newborns to centenarians, both in community settings and care homes. This breadth of experience has honed her ability to provide personalised care for residents with varying needs, including those living with dementia.


Keeley’s expertise extends beyond traditional care environments. Her time at Gloucestershire Royal Hospital (GRH) and Cheltenham General Hospital (CGH) in the ophthalmology department enriched her skill set, where she assisted with minor operations and gained valuable theatre experience.


At the heart of Keeley’s approach is a steadfast commitment to ensuring that every resident feels valued, loved, and receives the highest standard of care. Her mission aligns perfectly with Northfield House’s ethos: “To create a nurturing environment where every individual, regardless of their vulnerabilities or cognitive challenges, experiences happiness, love, and the exceptional care they truly deserve.” providing Care with Compassion and Commitment.


Under Keeley’s leadership, Northfield House continues to be a beacon of compassionate care, where residents’ well-being and dignity are paramount. Her diverse experience and unwavering dedication make her an ideal steward for vulnerable adults and those living with dementia, ensuring that each day is filled with warmth, respect, and the highest quality of care.


Kaylee

Kaylee Saunders

Job Title: Assistant Manager

Joined: 2022

Kaylee originally began her career in care at Northfield House nine years ago, where she first discovered her passion for supporting others. After a break to raise her young family, she returned to the field, joining a large 45-bed nursing home. Whilst there, she gained valuable experience completing several essential training courses, including First Aid, End of Life Care, and Manual Handling.


Following another break in care to help look after her ailing grandfather until his passing, Kaylee then rejoined Northfield House, where she showed a natural aptitude for caregiving and strong leadership skills which quickly became evident, advancing her to the role of Senior Care Lead while pursuing her NVQ Level 3 qualification, which she completed with distinction.


Recently, Kaylee was promoted to Assistant Manager, reflecting her commitment and expertise in the care sector. Kaylee’s journey is a testament to her dedication and the impact of compassionate care on both residents and staff alike.