Oakhaven Residential Care Home

136-140 Hales Road, Cheltenham GL52 6TB
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10 43 Reviews
  • Oakhaven Residential Care Home, Cheltenham
Having been rated 'Outstanding' for the second time by the Care Quality Commission (May 2020), Oakhaven's staff take pride in their excellent standards of care, carried out by a team of professional staff in a home-from-home environment.

Care provision incorporates the latest sector expertise and modern systems, blended with an efficient organisation with a friendly approach, all within a lovingly converted Victorian building.

Quality of life and treating residents and their families as individuals and friends is important to carers' aims, who are experienced in both short and long-term stays.

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Care Provided by Oakhaven Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Oakhaven Residential Care Home Ltd
  • Person in charge
  • Ralph Holland (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Oakhaven Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,378 – £1,739
    • RESPITE Self-Funded Residential Care £1,378 – £1,739
  • (these prices are only a guideline, please contact Oakhaven Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room

Oakhaven Residential Care Home Reviews (43)

Total of 43, showing 1-20
10

Oakhaven Residential Care Home has a Review Score of 10 (10.000) out of 10, based on 11 reviews in the last 2 years. Over all time Oakhaven Residential Care Home has 43 reviews.

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Review from A W (Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am being so well looked after, a real break.
Staff are always happy and friendly, but proffessional.

Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care Home

Thank you for your kind words. It has been a pleasure to have you stay with us at Oakhaven.


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Review from S C (Daughter of Resident) published on 23 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves it here. I visit every day and always feel welcome. My mum has made friends here.

Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care Home

Thank you for your review. We are glad that Mum is so happy here with us at Oakhaven.


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Review from Rebecca A (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Oakhaven for 11 months and has been extremely happy with the care, facilities, meals and feels very safe in their hands. As her daughter, I feel I have chosen the best care home for her needs and feel very happy that any concerns I've had have been dealt with swiftly and professionally.
Would not hesitate to recommend Oakhaven.

Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care Home

Thank you very much indeed for your kind comments. It is a pleasure for our team to see how well Mum has settled in since she has been with us.


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Review from A G (Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace of mind in the knowledge of being well cared for in all ways.
Such a happy atmosphere here and all the staff are friendly and helpful.

Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care Home

Thank you for your lovely review. We are so glad to hear that you are so happy with us here at Oakhaven.


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Review from Denise B (Niece of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my nana and aunt have been very happy at Oakhaven, I feel it to be a home from home. Happy environment, staff care and are always willing to listen to any concerns. Clean, well staffed and very professional, respecting all needs and cultural needs too. Visiting times is an open-door approach. My
aunt came on respite and is now happy in the home.

Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care Home

Thank you for your amazing review! We're delighted to have your Aunt here as part of our Oakhaven family.


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Review from Anne C (Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakhaven Residential Care Home has treated me with good care and attention by friendly and caring staff.

Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care Home

We're really pleased to hear how happy you are with how you are looked after at Oakhaven.


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Review from Joan P (Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are so good. 'Home from home'. Can't do enough for me day and night, great care. Wonderful, lovely staff. I have been to two care homes.

Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care Home

Thank you so much for your really nice review. Your feedback means a lot to us all.


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Review from J A (Son of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, caring and friendly staff. Very attentive to all residents.

Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care Home

Thank you for your kind review, we will ensure that staff are aware of your comments.


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Review from S G (Sister of Resident) published on 19 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't rate this care home too highly. Nothing is too much trouble. All the staff are amazing and so kind.

Reply from Hazel Hilliard, Team Leader at Oakhaven Residential Care Home

Thank you for your kind review, it's our pleasure to care for your sister.


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Review from M G (Grandson of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative moved into Oakhaven 6 months ago with advanced dementia but otherwise good physical health. The staff have been kind, caring and attentive with an excellent eye for life-improving details. We know that sight and especially hearing can be central to dementia patients wellbeing and so staff
pay particular attention to hearing aids and spectacles. But we feel fortunate to be able to visit at any time (we have a base nearby) and we all enjoy the meals, the humour of the staff and sometimes some joint activities.

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Review from Lawraine W (Daughter of Resident) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last ten months of her life at Oakhaven and celebrated her 100th birthday there. She received champagne, a cake and a book celebrating her years. I cannot rate the staff at Oakhaven too highly. Residents get regular one-to-ones with staff and it is clear that it is not just a job that
they are doing, it is done with real love for the individual. It was very special that they went to lengths to find out what Mum liked, she loved her daily bath! I know she enjoyed the trips out in the minibus. Mum didn't want to move from her own home and even though Mum's lack of memory led to confusion about where she was and why she was there, she often told me, “It’s like a five-star hotel. I am looked after very well and I have nothing to complain about”. The staff were constantly reassuring to her. I was always made welcome whenever I visited and I was able to talk to staff when it was necessary. I'll always be grateful for the care and love that Mum received at Oakhaven.

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Review from Maggi M (Respite Resident) published on 10 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy the food here which is very well prepared. I also enjoy the facilities. I have a very comfy bedroom here. My bed is really comfortable. We also do lots of activities. At the moment I'm doing drawing and colouring in which I really enjoy. The other day we went on a boat trip on the river
Severn which was a very enjoyable experience. We were all allowed to have a go at steering the boat - very enjoyable experience.

Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

Thank you for your really nice review. It's heartwarming to hear that you had such an enjoyable stay with us!


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Review from Susie E (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we first telephoned Oakhaven their help and support has been wonderful. They welcomed Mum on her discharge from hospital following a nasty fall, and cared for her as she recovered. They helped Mum settle in and reassured us every day that she was alright and comfortable. Mum has been
at Oakhaven for 8 months now, is very happy in her delightful room, enjoys going to the lounge when she feels up to it, and she appreciates all the help and care that the lovely staff give her. Oakhaven has a warm, friendly atmosphere. All the staff are cheerful and professional and they give us every confidence that Mum is being cared for to the very highest of standards. We cannot praise them highly enough. Mum living in Oakhaven gives us peace of mind and we feel welcome every time we visit.

Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

Wow! What a great review! We're really pleased to hear how happy you are with how we look after Mum.


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Review from Sandra B (Daughter of Resident) published on 3 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakhaven Residential Care Home was the best decision regarding mum’s welfare we could have made. The staff went to great lengths to learn about her, her interests, and what would help her transition from home to residential care. She blossomed with all the attention, good food and companionship. Mum
felt looked after and secure. She loved petting the dogs that came in, having tea in the garden and her room furnished with items from home. The care and attention never wavered. I would turn up at odd times and find her having tea in her room with the carers, laughing and giggling. Or staff from the kitchen discussing her menu choices, and tempting her with various dishes when she was reluctant to eat. I was kept informed at every turn when she was unwell or had had a fall. She made many new friends among staff and residents alike - she was never a number or ‘another old lady.’ Mum passed recently and the care, compassion, and professionalism of every member of staff was there right to the end. Highly recommended.

Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

Thank you for your amazing review! To acknowledge what we do like this is really nice of you.


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Review from Gill S (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Oakhaven Residential Care Home 8 months ago with some trepidation, but the staff made her so welcome and were so caring that she soon settled in. The home is small enough that everyone knows everyone else, and so it has a real family feel. As a frequent visitor, I felt welcomed into the
Oakhaven family too. Mum loved all the activities and visits, which are laid on each day, as well as being able to go and chat with her new friends in the comfy lounge or garden. I cannot speak highly enough of the care that Mum received at the end of her life. She was treated with such love and respect, with someone always with her when I couldn't be there. The staff went out of their way to be supportive to me too - I will never forget their care and understanding. Oakhaven is a very special place. A huge thank you to all the staff.

Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

Thank you very much for your really nice review! Mum will be very much missed.


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Review from Judith L (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Oakhaven is a home from home. My Father was surrounded by loving care for the last 18 months of his life. He was treated with dignity, love and respect at all times. The staff are absolutely wonderful and as his daughter I felt loved and supported by them too, nothing was too much trouble for his happiness
and well being. Thank you Oakhaven.

Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

Thank you so much for your lovely comments!
Dad, you and your family were such s big part of our Oakhaven family and we miss you all.


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Review from Helen T (Daughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Oakhaven from August 2019. She died peacefully there at the beginning of May. The love and care that Mum received was second to none. She was treated with love and respect at all times and felt safe and secure. The staff at Oakhaven became Mum's extended family, especially during
lockdown when I couldn't visit. I cannot thank the staff enough for all their professionalism, love and support for Mum and to us as a family right until the end and beyond. Oakhaven has been without a doubt the best choice of home for my Mum and we have no regrets.

Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

Thank you for your kind and sincere words. Mum will always remain in our hearts.


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Review from David W (Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff could not be more helpful - nothing is too much trouble. Fantastic atmosphere - always laughing and joking with residents. The food is very good and well presented.

Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

It was a pleasure to have you with us and I'm pleased that you had what sounds like such an enjoyable stay.


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Review from Jeneth S (Daughter of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Oakhaven Residential Care Home and the staff highly enough. The care, kindness and respect shown by each and every member of staff is outstanding. The staff is truly exceptional. There's a wide range of activities to suit all interests - and the food is fabulous. It's easy to communicate
with all the staff and management are readily available. It really is a home from home for my Mum and I am delighted that she's here.

Reply from Ralph Holland, Manager at Oakhaven Residential Care Home

Thank you for your lovely review! We're delighted to have you and your family making up our Oakhaven family.


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Review from E T (Resident) published on 17 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is now my "happy home".

Reply from Ralph Holland, Manager & Proprietor at Oakhaven Residential Care Home

It’s great to hear that you’ve settled in so well to become one of our Oakhaven family.


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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Oakhaven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Oakhaven Residential Care Home is calculated as follows: ( (132 Excellents x 5) ) ÷ 132 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakhaven Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Frequently Asked Questions about Oakhaven Residential Care Home

What types of Care is Oakhaven Residential Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Oakhaven Residential Care Home provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Oakhaven Residential Care Home have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Oakhaven Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Oakhaven Residential Care Home to the centre of Cheltenham?

0.8 mile(s) as the crow flies, distance by road may be significantly further.