Review from Heather D (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience

Mum joined Oakhaven after a series of nasty falls due to Parkinson's, so was unable to maintain living on her own. She was at Oakhaven for 5-years, whilst it was never her home, it came a close 2nd! She enjoyed the activities with the other residents, trips out, which were very varied, afternoon at

the tower, a walk around the park with of course ice cream! Picnics with sandwiches etc supplied by the wonderful chef and kitchen staff. The carers dedication at this home is outstanding, and even as a family, we felt residents, carers etc became part of our extended family, this is why Mum was happy there; its small enough to make it feel like a real home. Well done, Oakhaven, you all deserve the highest praise.

Reply from Ralph Holland, Proprietor & Manager at Oakhaven Residential Care Home

Thank you so much for the lovely review!
Over the past few years, you’ve been such a frequent visitor that you have become as much a part of Oakhaven as mum was. We know that mum’s passing leaves a big hole in your life and that you are keen to fill your time by volunteering for us and keeping in touch with the other residents that you and mum made friends with. We are very grateful for your continued support and help with activities and social events, bringing joy and laughter into the home and the hearts of all who live here.

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Review from Eunice D (Daughter of Resident) published on 12 January 2021
Submitted via Website • Report

Overall Experience

My mother was a resident at Oakhaven Residential Care Home for six years. She could not have been happier anywhere; the care was second to none. Oakhaven was like her own home, and the staff her family.
Mum recently passed away, and the care during her last days was wonderful. She was never alone;

there was someone by her side at all times.

Reply from Ralph Holland, Manager & Proprietor at Oakhaven Residential Care Home

Thank you for this lovely review. Mum will be fondly remembered by all of us and everyone who came into contact with her as the funniest, sharpest and most delightful ladies one could ever wish to meet, and probably one of the oldest too! We'll never forget her. Take care.

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Review from Nic H (Son of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience

My Mum lived at Oakhaven for several years and made some great friends whilst she was there. Whilst she was able, Mum particularly enjoyed activities at the home and external outings organised for the residents, some of which I was able to attend with her. Our family were always encouraged to participate,

and I have very fond memories of a Christmas Market on the Promenade with Mum, other residents and staff. At times, she needed a great deal of care, and I was always impressed by the professionalism and kindness shown to her by all of the staff at Oakhaven. They couldn’t have done more for her.

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Review from Rose L (Niece of Resident) published on 16 July 2020
Submitted via Website • Report

Overall Experience

My aunt (aged 94) went into Oakhaven in January 2020 after illness and a short spell in hospital left her unable to manage at home any longer. She had a downstairs room with a small ensuite with WC and basin. The home was very near where she used to live, so she was able to have lots of visitors, at

least until lockdown. All her friends and family were so pleased to see that the staff were so kind and genuinely caring - they never made her feel that she was too much trouble, as she became less and less able to manage by herself. During lockdown, she contracted Covid-19, and the matron talked to her about what her wishes were, so there was no doubt that she didn't want to be moved to hospital. She died peacefully, and the care she received right up to the end was excellent. The staff were also always very kind and friendly to me, and kept me well informed at all times.

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Review from Jo J (Daughter of Resident) published on 1 July 2020
Submitted via Website • Report

Overall Experience

My mother was a resident for over 2 years and was always treated with exceptional care and kindness by all staff members. She enjoyed taking part in a variety of activities, especially the countryside trips and social events. Knowing that she was happy was a great comfort to us, as a family. I have

no hesitation in recommending Oakhaven.

Reply from Ralph Holland, Proprietor and Manager at Oakhaven Residential Care Home

Thank you very much indeed for your nice review. We have many, many fond memories of Mum and we all miss her.

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Review from Michelle O (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience

Our mother stayed in Oakhaven for a few months and was treated with dignity, respect and love. Her care could not have been better. We would have no hesitation in recommending Oakhaven to anyone. It is a peaceful and happy environment.

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Review from Edward M (Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience

I have been happy with the care and attention I have received here.
I have been here for 4 years, no complaints.

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Review from Doriana S (Power of Attorney of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience

My dear, elderly friend has been a resident of Oakhaven for several years now and I can honestly say that the Care Home improves with each passing year. The level of care and genuine interest in the complete well being of the resident is of the highest quality and professionalism. My friend has always

felt respected, safe and secure in the Home and the kindness and compassion she receives from all the staff is evident. I am extremely grateful to all at Oakhaven for taking such great care of her.

Reply from Ralph Holland, Proprietor and Manager at Oakhaven Residential Care Home

Thank you very much for your kind words in recognition of a lot of work we all put in. I will make sure that this is passed on to my staff.

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Review from E L (Resident) published on 4 February 2020
Submitted via Postal Card • Report

Overall Experience

This was my first experience of a care home since I have been resident in one other for short breaks and experimented with a resident care one other time from home. My first choice would be Oakhaven because I feel so safe here. The activities are most interesting and varied. I am now a full-time resident

and it feels so good. It is my home and I am very happy.

Reply from Ralph Holland, Proprietor and Manager at Oakhaven Residential Care Home

Thank you for your kind review. It's an absolute pleasure to have you join us again, this time for good.

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Review from S B (Daughter of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

I am delighted by the high standard of care my father receives at Oakhaven. All of the staff, from managers to ancillary workers, greet residents by name and the atmosphere is calm and caring. The home and gardens are kept to such a high standard it looks more like a hotel than a care home.
My father

recently enjoyed a visit to the local rugby ground for a guided tour and there are always trips and activities to take part in. This week I joined him for a roast lunch in the dining room, where everyone enjoyed the food and a glass of sherry! As it was his birthday he was presented with a gift and an amazing chocolate cake whilst his fellow residents sang happy birthday. Friends and relatives are encouraged to visit, including family pets! It is like an extended family and everyone is made very welcome.

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Review from T S (Daughter of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience

We cannot sing enough praise for the care our mother has received. Each and every member of staff has shown respect, kindness, compassion and complete professionalism. Oakhaven is warm and inviting in every sense. There is an excellent range of activities for residents which cover a full range of interests.

The food offered to residents is homemade and appetising. There is a general feeling of kindness and concern demonstrated by the staff. We could not wish for more in a care home.

Reply from Ralph Holland, Manager & Proprietor at Oakhaven Residential Care Home

Thank you very much indeed for your kind comments. It has been a pleasure for my team to see how well Mum has settled since she has been with us.

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Review from R D (Resident) assisted by family/friend published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience

In my short stay, I have been treated like a king. Everything has been handled with care and attention and nothing is too much trouble for the staff. The food is first class, always a good variety and thoroughly deserved award winners to the cook and kitchen staff. The matrons lead an exceptionally

hardworking and dedicated team and provide excellent care.

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Review from Dominic (Son of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience

Oakhaven is maintained to a very high standard with two large lounges and a separate dining area. Food is freshly prepared on a daily basis offering a varied menu. There is a wide range of daily activities taking place tailored to provide a good level of stimulation. It is an extremely pleasant place

to visit and the team go out of their way to make visitors feel welcome.

What stands out is the level of care provided by the team at Oakhaven. My mum is consistently treated in a caring compassionate and professional manner and her care needs are closely monitored. Oakhaven has a close working relationship with other healthcare professionals who visit regularly so a variety of medical needs can be attended to.

In selecting a care environment my basic priorities were for her to be safe and well looked after. Oakhaven has far exceeded my expectations with this. My mum is now a real part of the Oakhaven family and I could not imagine her living anywhere else.

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Review from Jennifer Q (Respite Resident) published on 31 August 2018
Submitted via Postal Card • Report

Overall Experience

My stay has only been a relatively short one (Sunday - Sunday) I have no complaints whatsoever. Meals are good. My room is excellent and there is no praise high enough for any of the staff, they are kind, attentive and answered any requests immediately asked for and with good humour and a smile.

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Review from David D (Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience

Staff very kind, have enjoyed my stay, enjoyed my food, not keen on small bed, used to a double one at home.

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Review from Edward M (Resident) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience

I have always been treated with respect and dignity and I am very pleased with the care home.

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Review from Joan G (Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience

My experience since entering Oakhaven Residential Care Home has been a very happy one. I am lovingly care for yet still able to assert my independence. I feel very secure and comfortable and cared for.

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Review from R S (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience

All I wish to add to my feelings. It's my pleasure being looked after by the wonderful staff who meet you when you arrive and cheerfully do everything you ask of them, cups of tea appear throughout the day you are never dry. I think it is these ladies who make Oakhaven Residential Care Home the home

it is.

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Review from Graham B (Son of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience

In the six years our mother was resident at Oakhaven she was cared for in the way she wanted and whilst there was happy and content. She was a very private person and her choices not to join in many activities and to take meals in her own room were respected and catered for. She did go out on some of

the trips when accompanied by my brother or me however, which Oakhaven were happy to accommodate - an example being a ride on the local steam railway line. The building is comfortable and elegant and is always carefully maintained to the highest standard, whilst the small rear garden is a delight to sit in whilst taking tea, weather allowing. All the staff, including the owners, the management, matrons, carers, cooks and building personnel are professional, genuinely caring and easy to talk to, and all of them go out of their way to treat residents with respect and to encourage their independence as much as possible. I often recommend Oakhaven to friends with elderly relatives.

Reply from Ralph Holland, Owner/Manager at Oakhaven Residential Care Home

Thank you for your kind review Graham. We all miss your sweet mum.

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Review from Olivia P (Granddaughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience

Both of my grandparents lived at Oakhaven up until they died and both received exemplary care. The residents are well looked after and the staff are fantastic, helpful, kind and considerate and I miss seeing them. The staff team are a real credit to the home. My grandfather especially enjoyed the trips

out and said the food was pretty good, which is a real accolade! The building is homely and inviting with a garden that can be enjoyed by the residents. The bedrooms are all carpeted with high quality carpets and feel warm and cosy. If anyone were to ask me about a care home within Cheltenham I wouldn't think twice about recommending Oakhaven, to the point that I would tell them they shouldn't consider anywhere else.

Reply from Ralph Holland, Director at Oakhaven Residential Care Home

Thank you for your wonderful review Olivia.
It has been a pleasure for us to get to know you and your lovely family and we will miss you all too.

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Oakhaven Residential Care Home

Care Provided by Oakhaven Residential Care Home

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Funding & Fees Guide for Oakhaven Residential Care Home

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