Oakhaven Residential Care Home

136-140 Hales Road, Cheltenham GL52 6TB
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10 45 Reviews
  • Oakhaven Residential Care Home, Cheltenham
Having been rated 'Outstanding' for the second time by the Care Quality Commission (May 2020), Oakhaven's staff take pride in their excellent standards of care, carried out by a team of professional staff in a home-from-home environment.

Care provision incorporates the latest sector expertise and modern systems, blended with an efficient organisation with a friendly approach, all within a lovingly converted Victorian building.

Quality of life and treating residents and their families as individuals and friends is important to carers' aims, who are experienced in both short and long-term stays.

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Care Provided by Oakhaven Residential Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 27 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Oakhaven Residential Care Home Ltd
  • Person in charge
  • Ralph Holland (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 2

Funding & Fees Guide for Oakhaven Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,378 – £1,739
    • RESPITE Self-Funded Residential Care £1,378 – £1,739
  • (these prices are only a guideline, please contact Oakhaven Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room

Oakhaven Residential Care Home Reviews (45)

Total of 45, showing 41-45
10

Oakhaven Residential Care Home has a Review Score of 10 (10.000) out of 10, based on 13 reviews in the last 2 years. Over all time Oakhaven Residential Care Home has 45 reviews.

Overall Experience

  • 45
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Review from Graham B (Son of Resident) published on 27 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the six years our mother was resident at Oakhaven she was cared for in the way she wanted and whilst there was happy and content. She was a very private person and her choices not to join in many activities and to take meals in her own room were respected and catered for. She did go out on some of
the trips when accompanied by my brother or me however, which Oakhaven were happy to accommodate - an example being a ride on the local steam railway line. The building is comfortable and elegant and is always carefully maintained to the highest standard, whilst the small rear garden is a delight to sit in whilst taking tea, weather allowing. All the staff, including the owners, the management, matrons, carers, cooks and building personnel are professional, genuinely caring and easy to talk to, and all of them go out of their way to treat residents with respect and to encourage their independence as much as possible. I often recommend Oakhaven to friends with elderly relatives.

Reply from Ralph Holland, Owner/Manager at Oakhaven Residential Care Home

Thank you for your kind review Graham. We all miss your sweet mum.


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Review from Olivia P (Granddaughter of Resident) published on 31 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my grandparents lived at Oakhaven up until they died and both received exemplary care. The residents are well looked after and the staff are fantastic, helpful, kind and considerate and I miss seeing them. The staff team are a real credit to the home. My grandfather especially enjoyed the trips
out and said the food was pretty good, which is a real accolade! The building is homely and inviting with a garden that can be enjoyed by the residents. The bedrooms are all carpeted with high quality carpets and feel warm and cosy. If anyone were to ask me about a care home within Cheltenham I wouldn't think twice about recommending Oakhaven, to the point that I would tell them they shouldn't consider anywhere else.

Reply from Ralph Holland, Director at Oakhaven Residential Care Home

Thank you for your wonderful review Olivia.
It has been a pleasure for us to get to know you and your lovely family and we will miss you all too.


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Review from Daveana C (Friend of Resident) published on 28 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend was a resident at Oakhaven for two years. In that time she was very happy here and well looked after by all the staff. She particularly enjoyed any trips out, like trips to the theatre and on the canal boat, that the home put on. I would definitely recommend Oakhaven to anyone looking
for a home to stay in, whether respite or permanent.

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Review from Ray P (Son of Resident) published on 17 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in Oakhaven Residential Care Home from October 2011 until she died in March 2015. Oakhaven exceeded her expectations and she never failed to praise the high standard of cleanliness and the friendliness of the staff, which were important to her. We were kept informed and any problems were dealt
with efficiently and swiftly. The lively activities and trips out helped stimulate her. Oakhaven respected Mum at all times and her visitors were warmly welcomed with hospitality and spoke highly of the standard of care. Significantly the carers who met mum on her arrival were with her at the end. I will always be grateful for the realistic and sensitive approach to end of life care, which enabled Mum to have a peaceful and dignified death in familiar surroundings and with the people she loved.

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Review from E C (Daughter of Resident) published on 2 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion the care provided by Oakhaven is outstanding. My mother has now been here for over 3 years and has always been very happy here. She is 98 now and recently had a serious stroke. When the decision was made that nothing further could be done for her, she came back to Oakhaven for end of life
care. There are no words good enough to describe how well she is being cared for here in her hours of need. From the moment she arrived back from hospital the staff have dealt with every aspect of here care with competence and professionalism, with respect for her dignity and also with so much affection for her. As relatives my sister and I have also received care and support in this most difficult time. Thank you Oakhaven!

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Oakhaven Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Oakhaven Residential Care Home is calculated as follows: ( (156 Excellents x 5) ) ÷ 156 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oakhaven Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 May 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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