Oak Tree Mews Care Home

Hospital Road West, Moreton-in-Marsh GL56 0BL
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9.4 59 Reviews
  • Oak Tree Mews Care Home, Moreton-in-Marsh
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Care Provided by Oak Tree Mews Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned

Good to Know

  • Owner
  • Pareece Ltd
  • Person in charge
  • Anna McClelland (Home Manager)
  • Admission Criteria
    • 65+
    • Ages 65+
  • Room Information
    • Single Rooms (20)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Oak Tree Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,245 – £1,518
  • (these prices are only a guideline, please contact Oak Tree Mews Care Home to find out the exact price for your requirements)

Facilities

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Oak Tree Mews Care Home Reviews (59)

Total of 59, showing 41-59
9.4

Oak Tree Mews Care Home has a Review Score of 9.4 (9.421) out of 10, based on 6 reviews in the last 2 years. Over all time Oak Tree Mews Care Home has 59 reviews.

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Review from Mary H (Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy and content. Well cared for on several hospital visits. I feel the staff are friendly and treat me with dignity.

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Review from J F (Niece of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely care home. The staff seem to be very kind and responsible and my aunt who is a resident in the home describes them as 'the best'. The rooms are very nice with lovely views and there is a general air of serenity throughout the home.

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Review from Peter H (Son of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a health issue. Initial care was prompt and relevant. After initial hospitalisation and release, the manager not very happy with on going health, GP called. Following day paramedics called at site, the manager still concerned. After hospital stay mum released under the manager's supervision.
She had also ensured all logistical/practical needs in place. She went the extra mile. Big, big thanks.

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Review from Janet A (Cousin of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my cousin several times and have always felt it was a very friendly place.
Today I was invited to have lunch with several of the residents. The food was a credit to your staff and I took particular notice of how patient and caring they were.
I have sometimes seen into my cousin's room
which is very nice.

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Review from Margaret C (Friend of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the past year, I have visited friends who were variously, either full-time resident, convalescent and in respite care. I have other friends in more expensive, four-star home type places which nevertheless seem much less friendly and caring. Most people want to go somewhere homely rather than like
a hotel. The standard of food is as good as a hotel's. The garden is fully accessible, the views are really good and the staff could not be more helpful. They treat every resident as a valued individual.
It was my first choice when I thought I would need care but luckily I did not.

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Review from H B (Friend of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit a friend in Oak Tree Mews once a week and the staff are always friendly and helpful. Her room is nice and she seems well cared for. Her memory is not good so I'm unsure about activities during the week, but I have been to various tea parties in the past.


She really enjoys seeing the Pat

Dog each week. She doesn't walk very well but I think would appreciate being able to sit in the garden when the weather is warmer.

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Review from R H (Granddaughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has settled really well, the staff are really friendly and always available and willing to help. She is really happy at the home.

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Review from David R (Son of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good care but more social interaction could have been provided.


Too few staff.


Very good physical surroundings.


Very caring staff.


Reply from HC-One, Careline Team at Oak Tree Mews Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.


We endeavour to have a dedicated Activities Co-Ordinator at each home to ensure a range of engaging and enjoyable activities are provided for all Residents, based on their individual likes and preferences. We are committed to providing Residents with the high quality, kind care they deserve and therefore tailor our staffing levels to ensure we can meet everyone’s individual needs.


We do review staffing levels and social activities on a regular basis. Currently, we feel that they are appropriate to the needs of the residents at the home.


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Review from M S (Sister of Resident) published on 12 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I consider that my sister has been very fortunate to be a resident at this care home. In the months or so that she has lived there, she has received excellent care and attention. All the carers are kind, patient and ready to help. They perform their duties cheerfully and efficiently. The atmosphere
is warm and very welcoming to residents and visitors.


As soon as I arrive on a visit I am offered a cup of tea/coffee. The carers ensure my sister receives and takes the medication she needs for her health problems. Her legs and ankles have changed from swollen to normal size and looking good thanks to the carers daily attention. The main downstairs dayroom is bright and well-furnished. My sister's own en-suite room is cosy, also well-furnished with a large window overlooking a lawn and lovely country views. If I ever needed a care home, I would choose this one.


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Review from Natasha R (Daughter of Resident) published on 27 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot believe ow truly wonderful, loving, kind and humorous all the staff are here. It is a great relief to me to know how well my mother is looked after and the kindness of the staff extends to me for which I am grateful.

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Review from Denise W (Daughter of Resident) published on 14 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went into Oak Tree Mews on respite care for 2 weeks. The staff have been amazing, helpful and reassuring. In the two weeks she was there she gained confidence in walking, gained half a stone in weight and was fit enough to return home. I cannot take thank the staff enough for all their help.

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Review from Sandra M (Wife of Resident) published on 10 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have been happier how my husband was looked after. The staff were second to none. I feel there could be improvement on making the home brighter i.e. bedrooms, cleaning could be improved. The food was superb always, and nice presentation and piping hot, plus a good variation each day. I would
not have any problem with him going back for respite, just make the home a bit brighter and cheerful decor wise.

Reply from HC-One, Careline Team at Oak Tree Mews Care Home

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Thank you for your lovely comments which will be passed on to the team at Oaktree Mews, we are pleased your husband enjoyed the food.
You have highlighted concerns about the standard of décor, we can confirm that there are plans in motion to paint and decorate the home.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.


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Review from Ian R (Friend of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my father to visit a longstanding friend, now a resident at Oaktree Mews. We had travelled from Lincolnshire, and were very grateful for the hospitality provided by the staff. They provided lunch for my father, and copious cups of tea for us both. My father and his friend were able to watch
Wimbledon on TV for much of the day, better still, we were entertained by an excellent string quartet mid-afternoon.

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Review from Vera F (Friend of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This house is clean, warm and comfortable and the food is good. The carers are kind, cheerful and helpful. As the home is near to where I used to live I can have friends visiting me easily. We enjoy games and exercises regularly.

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Review from Ann M (Resident) published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I enjoyed my time and felt well looked after and secure. Staff and guests were all friendly and respectful. I had a bright and pleasant room.

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Review from Lydia F (Resident) published on 10 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff easy to talk to and the amount of care is very good. I have felt safe, and can confide in staff with any worries or concerns in a confidential way. My medication is managed well and I find my diet full of variety and I am provided with plenty of choice.

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Review from Jan M (Daughter of Resident) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I did a review relating to November recently when I said care had been received and was very pleased. Mum's condition deteriorated after Christmas. She died on 16th January. The care mum received was second to none. Special arrangements for nurses to visit mum daily to help carers and administer drugs
as necessary 24/7 was arranged through the home and GP. Mum didn't want to go into hospital and everything was done to enable her to remain at Oaktree Mews. The care she received was exemplary. Nothing was too much trouble. All staff were caring, respectful and loving. They gave family support so well. For the last 3 days of mums life a spare room was made available for us to use. We slept there and were provided with meal and drinks. This allowed mums passing to be much easier for us. Fantastic help and support and love received.

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Review from J D (Son of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff observant and sensitive to clients needs. Always ready to help with physical assistance and emotional support.
Actions are being taken and have been taken to fix some things that were in need of repair.
Not immediately clear where all the money is being spent.

Reply from HC-One, Careline Team at Oak Tree Mews Care Home

Oak Tree Mews residents receive the highest care standards possible from a skilled team who are sensitive to the individual residents needs. The building itself is in need of some upgrading which the Home Manager has identified. The company HC-One are investing in an on-going rolling programme of repair and upgrade without causing too much disruption to the residents. To date since September 2015, 6 rooms have been renovated with décor/ furniture, plus new carpets in the lounge and decoration to the public areas.


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Review from Sue (Friend of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has been resident at Oaktree Mews Care Home for a number of years and particularly impressed with the way in which staff have taken considerable trouble to allow her to retain her freedom and independence within a residential situation. The accommodation is attractively maintained and the
food is excellent. The staff always seem welcoming and friendly.

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Current Review Score: 9.4 (9.421)

Overview of Review Score

The Review Score of 9.4 (9.421) out of 10 for Oak Tree Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Oak Tree Mews Care Home is calculated as follows: ( (56 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 67 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Oak Tree Mews Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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