Included in the fees are:
24 hour care and support in accordance with assessed needs.
All meals, beverages and snacks
Activities
Heating and lighting
Laundering of all items not requiring dry cleaning
The following are not included in the fees:
Professional hairdressing
Aromatherapy massage and reflexology
Personal copies of newspapers or magazines
Personal purchases such as stationery, confectionery, alcoholic beverages, particular snacks, soaps and toiletries,
Clothing, shoes and slippers
Dry cleaning
Installation of private telephone line, internet or cable TV connections
In the absence of free provision by the NHS, the following may also be provided, but shall be charged in addition to the weekly fees:
Chiropody
Opticians
Dentistry
Physiotherapy
Other privately arranged healthcare
Continence products.
Transport to and from hospital appointments
Activities that may incur extra costs such as 'The Theatre' or excursions.
Visitors welcome at any time.
Free car parking available at the front of the home.
Charlton Kings Care Home has a Review Score of 9.7 (9.654) out of 10, based on 10 reviews in the last 2 years. Over all time Charlton Kings Care Home has 54 reviews.
Review from Hayley A (Daughter of Resident) published on 31 January 2025
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Dear Hayley, Thank you so much for your beautiful and heartfelt words. It means the world to us to know that your mum felt loved, respected, and well cared for during her time with us. It was a privilege to be part of her journey, and we are truly grateful for the trust you placed in us. Dementia can be such a challenging and emotional path, and we admire the strength, love, and dedication you and your family showed throughout. We are honoured to have been able to support you all through this time, and we hope that the memories of your mum's warmth and amazing spirit bring you comfort. Your kind words will be shared with the entire team, who will no doubt be touched to know they made a lasting impact. We will always hold your mum and your family in our hearts.
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Review from Steve A (Son-in-law of Resident) published on 28 January 2025
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you so much for your heartfelt review. We are truly honoured that you chose Charlton Kings Care Home for your mother-in-law's care. It means the world to us to hear that our team's dedication and compassion made such a positive impact during such a challenging time for your family. Supporting both our residents and their loved ones is at the heart of everything we do, and we're so glad we could provide the care, dignity, and emotional support your family needed. Your kind words reaffirm the importance of our work and will be shared with the whole team as a reminder of why we do what we do. Thank you for trusting us and for your recommendation-it is deeply appreciated.
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Review from Giles P (Son of Resident) published on 19 August 2024
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you for a lovely review. Your positive experience speaks volumes about the quality of care and the dedication of the staff and it's great to hear how happy your Father was here. The fact that you're considering it for your own future care is the highest compliment you could give. It must give you real peace of mind knowing that CKCH is a home where your dad was not just looked after, but truly cared for.
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Review from A L (Friend of Resident) published on 20 December 2023
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Reply from Chelsea Davis, Deputy Care Manager at Charlton Kings Care Home
Thank you for your very kind review, we look forward to seeing you again soon.
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Review from Siobhan W (Daughter of Resident) published on 13 December 2023
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you for your kind review. We pride ourselves to be a friendly, warm home for all.
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Review from Suzanne S (Daughter of Resident) published on 8 December 2023
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you for your review! Our relative's gateway is great for relatives to keep in touch and view the support their loved ones are receiving in real time.
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Review from Jane W (Daughter of Resident) published on 8 December 2023
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you for your review. It's very important to us that residents are happy and content and that they feel 'at home'.
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Review from David L (Son of Resident) published on 7 December 2023
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you for your review. Families and friends of residents are equally as important to us and are always welcome!
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Review from Carolyn M (Daughter of Resident) published on 7 December 2023
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you for your review. The majority of paperwork is now in electronic format and is completed in real-time to ensure accuracy. We have recently recruited some amazing General assistants who support the whole team, enabling even more time for staff to spend with residents. Many residents enjoy outdoor activities throughout the year.
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Review from Holly E (Friend of Resident) published on 23 November 2023
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you for your lovely review. We look forward to seeing you again soon!
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Review from Anna C (Friend of Resident) published on 14 April 2023
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you Anna for your kind words. Our residents deserve no less than to feel happy, relaxed and safe in their home. It's equally as important to us that their family and friends are looked after too!
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Review from John W (Son of Resident) published on 23 March 2023
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Reply from Jan Makin, Manager at Charlton Kings Care Home
What a lovely review. Thank you. It's our pleasure to look after your mother and also your father now he's joined us. They're a lovely couple!
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Review from Jan G (Daughter of Resident) published on 28 February 2023
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you for your kind words. It was our pleasure to support, and care for your beautiful mother. A most graceful lady who loved her family dearly. She really did enjoy her special birthday! We all miss her and you all very much.
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Review from Fiona S (Daughter of Resident) published on 11 January 2023
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you, Fiona, for the lovely feedback. Your mother was the most amazing lady and her loss was deeply felt throughout the home.
We pride ourselves on being welcoming, friendly and homely, so to know your mother felt this way is truly humbling. Thank you. Best wishes and our most warmest regards from us all.
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Review from David K (Son of Resident) published on 11 March 2022
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Reply from Leonora Glave, Deputy Manager at Charlton Kings Care Home
Thank you for your lovely review. We will all miss your father dearly and it was such an honour to care for such a lovely gentleman.
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Review from Lynne N (Daughter-in-law of Resident) published on 20 September 2021
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Reply from Leonora Glave, Deputy Manager at Charlton Kings Care Home
Thank you so much for your kind and lovely words; it means such a lot to us. We are very much looking forward to seeing this lovely lady again soon.
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Review from Pam C (Daughter of Resident) published on 13 September 2021
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you for your review. We're really pleased that she had a great time! The online service is fabulous isn't it!
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Review from Hellen R (Daughter of Resident) published on 13 September 2021
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you for such a lovely review. It was really an honour to care for such a lovely lady.
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Review from Alison S (Daughter of Resident) published on 9 September 2021
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Reply from Jan Makin, Manager at Charlton Kings Care Home
Thank you so much for your kind words. They mean so much after a challenging couple of years. We miss having such a strong and lovely character around the home! On behalf of the whole team, thank you for all of your support.
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Review from Zena G (Daughter of Resident) published on 19 July 2021
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The Review Score of 9.7 (9.654) out of 10 for Charlton Kings Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.754 for Charlton Kings Care Home is calculated as follows: ( (98 Excellents x 5) + (11 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 118 Ratings = 4.754
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.9 Points relating to the number of positive Reviews for Charlton Kings Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 9 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 23 Mar 2023
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Job Title: Registered Manager
Joined: 2011
At Charlton Kings Care Home, we pride ourselves on being a compassionate and professionally-run establishment, led by our highly capable and caring Registered Manager, Jan Makin. Our exceptional care team is committed to making a meaningful difference in the lives of our residents, going above and beyond to provide personalised, high-quality care.
Each team member is carefully chosen for their reliability, integrity, skill, and professionalism, ensuring that every resident receives the attention and support they deserve. We provide extensive induction training and encourage continuous professional development, empowering our staff to deliver the very best person-centred care.
With a higher-than-average staff-to-resident ratio, we ensure that our carers are available 24 hours a day, providing companionship, stimulation, and attending to the physical needs of our residents. Our holistic approach extends beyond caregiving, with expert cooks, housekeeping staff, maintenance teams, and dedicated activity coordinators working together to create a warm and supportive environment.
At Charlton Kings Care Home, we are dedicated to helping every resident live their life to the fullest in a safe, nurturing, and friendly setting.