Review from Elizabeth G (Granddaughter of Resident) published on 19 July 2021
Submitted via Website • Report

Overall Experience

Nan was cared for by Charlton Kings Care Home for around 5-years. The staff in the home were absolutely amazing, every single one of them, and Nan always had the best care. She felt totally looked after in their care, and as a family, we knew she was completely happy. I honestly couldn’t recommend this

care home anymore highly, and if you have a friend/family member needing care, they will receive only the best here.

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Review from Kirsty B (Daughter of Resident) published on 12 June 2021
Submitted via Website • Report

Overall Experience

Mum lived at Charlton Kings Care Home for the last year of her life, following a fall at home. She had always been strongly opposed to going into a care home but settled in really quickly. Suffering from dementia and also very deaf, she still made new friends. The care staff were lovely. They were so

kind and patient with Mum. At my last visit, Mum sighed, looked around her and said 'it's so very peaceful here and everybody is very kind'. It was so nice to feel that she found peace in her last days.

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Review from Pauline J (Daughter of Resident) published on 8 June 2021
Submitted via Website • Report

Overall Experience

We were very nervous about putting mum in a home as we had cared for her ourselves for four years but the warmth and kindness shown by the staff at Charlton Kings Care Home soon put us at ease. When the staff came to our home to assess mum we saw straight away that they understood mum's needs and situation

better than we did and the time had come for professional help. They allowed mum to be herself and gave her little jobs to do so she thought she was being useful. There were various sweet stories of her be-muddled activities. I cannot think of anywhere better for her to have been during lockdown. It was an enormous relief to know that she was well cared for and that she had made friends. Then, as her end approached the staff did everything they could to make her comfortable and peaceful and to make us welcome. I can't thank them enough.

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Review from Fiona R (Daughter of Resident) published on 24 March 2020
Submitted via Website • Report

Overall Experience

My father resided at the care home for the last five months of his life. In spite of declining health, hospital admissions and frequent falls, the staff always updated me. As a family, we got to know a number of them very well. They were always motivated, helpful and supportive. They made my father

feel welcome and as a result, he settled in well. They catered for all his needs. Whenever we visited, we were greeted with friendly and positive responses. It was a happy environment, in spite of many challenges the carers dealt with on a daily, even hourly basis. Thank you for everything you provided for my father.

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Review from Alan (Son of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience

The care given to my late mother was of the highest possible standard. Done with great dignity, compassion and care. Also, the kindness and care shown to myself and partner was excellent. Wonderful care home, excellent, kind, caring staff. My mother was given exemplary care in the 5 years she was there.

Highly recommend.

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Review from Mike P (Son of Resident) published on 31 December 2019
Submitted via Website • Report

Overall Experience

My dad is currently in Charlton Kings Care Home. He is 91 and very frail.
The care home is a surprisingly upbeat place. When Dad returns from hospital or a trip out he is always warmly welcomed home. The staff have to do a very difficult and unglamorous job but are always friendly and helpful.
Even

though Dad is struggling he always points out to me how good the staff are. They really look after him. This gives me so much reassurance. I appreciate it.
Dad enjoys the food too!
The staff monitor residents on an hourly basis and always update me on GP visits which is very helpful. He is in safe hands. That matters so much to me.
I would happily recommend this care home.

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Review from Valerie N (Wife of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience

My husband for came for two weeks respite and absolutely loved your care home. He was relaxed and happy and I, in turn, was happy too. I hope in the future we will return for respite care. Thank you so much. I can't tell you how grateful I am.

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Review from Jacqui H (Daughter of Resident) published on 29 May 2019
Submitted via Website • Report

Overall Experience

My mother lived at this Nursing Home for some 20 months until her death.
She was given the very best of care during her residency at Charlton Kings Care Home, and throughout the various stages of her illness. The whole family is very grateful for the loving attention and care shown to her at all

times.

Reply from Rose Hayward, Assistant Manager at Charlton Kings Care Home

Thank you for your kind words. Mum was much loved here at CKCH, she was an amazing lady. It was our privilege to care for her and she will be greatly missed by us all.

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Review from Valerie Y (Daughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience

This care home is very homely. The standard of care is extremely high, the staff are very caring and dedicated. All of the staff are very approachable and informative. The rooms are were always very clean as are the public areas. The standard of care my mum received was excellent.

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Review from Sally-Ann D (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience

My father has resided in Charlton King's care home for respite for 2 months and has received very good care. All the staff have, without exception, been kind, respectful and competent.

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Review from Hilary S (Daughter of Resident) published on 19 October 2018
Submitted via Postal Card • Report

Overall Experience

My mother was only at CKCH for a few weeks but I am so glad that we moved her there from her previous care home and that they were able to look after her until the end even though her care needs had increased dramatically during that time. Without exception, everyone we encountered treated her with

dignity, respect, compassion and affection. I was always greeted warmly and kept well advised of her progress. During the last 3 days, I spent at her bedside and following her death I was showered with friendship and kindness. Mum's care was exemplary and she ended her days surrounded by love. If she couldn't go home this was the next best thing.
Mum was unable to take advantage of many of the facilities at CKCH but from what we witnessed they are of the highest order. She couldn't eat much but was always offered something to tempt her and given assistance to eat it.
I have no hesitation in recommending the home.

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Review from Steven A (Nephew of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience

The home was great and suited my aunt's needs perfectly.
She was very happy there and made many friends and joined in activities.
Her stay there gave her the new lease of life she needed.

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Review from Maggie E (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

My father was very well looked after, comfortable and had nothing but praise for the staff. He enjoyed the food, some of which the chef prepared especially for him. All are very hard-working, cheerful, professional and at the end, sat with him reading to him poetry which he liked.

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Review from Frances J (Friend of Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience

I was greeted on the first day of my vigil by the head of care, given a full breakdown of his condition and the medication. I was offered refreshments then and at each subsequent meal/tea time. This was the case for the next 7 days as they cared for his and my personal needs. Doctors/district nurses

were called each time he became agitated or in pain in order that this was controlled. He died peacefully in his sleep.

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Review from Mary R (Friend of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

When first visiting my friend, I found an open, friendly and professional atmosphere at the home. My friend was resident for just over a year. She was always happy and contented with the excellent care she received from the friendly staff. In her final days, the home made special arrangements to care

for my friend in the place she wanted to be.

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Review from Roger F (Son of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience

My mum was very happy there. She enjoyed a bit of banter with the staff. All in all an excellent care home.

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Review from Allan B (Son of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience

My father went into palliative care. The whole staff were kind, caring, professional and treated my Father with great respect and dignity and supported us with great care and kindness all through his care and passing away. This is a marvellous care home with great management and staff.

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Review from Caroline F (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience

My mother moved to Charlton Kings Care Home for respite following a bout of ill health. The need for long-term care was identified. In order to meet this need, my mother moved to another setting as she was not happy at Charlton Kings Care Home. I also felt that care staff did not give her the support

she needed during her confused episodes.

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Review from Margaret T (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Charlton Kings cared for my mother in her final weeks with compassion and care. They were supportive to myself and my sister and when my brother and his family came to spend her last days with her. They found everybody sympathetic, professional and caring. My mother was able to die in comfort

and with dignity.

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Review from Anthony W (Son of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience

I am gratefully thankful for the care of my mother from the very first day she went into Charlton Kings care home, to the day she passed away. For the homely and loving care, ALL of the staff gave her, I am just SO glad we found this care home. It was such a homely home with such a caring atmosphere,

we couldn't fault any member of staff. So thanks again to the manager and all the wonderful staff.

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Charlton Kings Care Home

Care Provided by Charlton Kings Care Home

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Funding & Fees Guide for Charlton Kings Care Home

Facilities