Charlton Kings Care Home

Moorend Road, Charlton Kings, Cheltenham GL53 9AX
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9.7 54 Reviews
  • Charlton Kings Care Home, Cheltenham
Charlton Kings Care Home provides 24-hour care in a secure, welcoming environment (CQC Rated Good in March 2023). Their bedrrom are spacious and bright; all have their own WC, with some offering en-suite bathrooms and direct garden access.

Set within a modernised period property, their residential care home has been specially adapted to the needs of their residents. Their wonderful members of staff have created a warm, friendly and secure environment for their residents to enjoy, and are dedicated to providing 24-hour care and assistance. Services and amenities have been designed, and are constantly upgraded, to ensure residents’ complete well-being.

Different types of accommodation are available with some rooms equipped with their own en-suite bathrooms and direct access to a beautifully landscaped garden. Residents are encouraged to bring small pieces of furniture and personal items to make their space their own.

The gardens offer residents space to enjoy some peace and relaxation among natural surroundings boasting a wide variety of flowers, trees and ornaments. Residents and families can also choose to relax from a number of large sitting rooms with comfortable sofas.

Families are always made to feel welcome and may visit whenever they choose.

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Care Provided by Charlton Kings Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Jan Makin (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (5)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Charlton Kings Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,350
    • RESPITE Self-Funded Residential Dementia Care from £1,350

  • Included in the fees are:


    24 hour care and support in accordance with assessed needs.
    All meals, beverages and snacks
    Activities
    Heating and lighting
    Laundering of all items not requiring dry cleaning


    The following are not included in the fees:


    Professional hairdressing
    Aromatherapy massage and reflexology
    Personal copies of newspapers or magazines
    Personal purchases such as stationery, confectionery, alcoholic beverages, particular snacks, soaps and toiletries,
    Clothing, shoes and slippers
    Dry cleaning
    Installation of private telephone line, internet or cable TV connections
    In the absence of free provision by the NHS, the following may also be provided, but shall be charged in addition to the weekly fees:
    Chiropody
    Opticians
    Dentistry
    Physiotherapy
    Other privately arranged healthcare
    Continence products.
    Transport to and from hospital appointments
    Activities that may incur extra costs such as 'The Theatre' or excursions.
  • (these prices are only a guideline, please contact Charlton Kings Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time.


  • Parking

  • Free car parking available at the front of the home.


Charlton Kings Care Home Reviews (54)

Total of 54, showing 41-54
9.7

Charlton Kings Care Home has a Review Score of 9.7 (9.654) out of 10, based on 10 reviews in the last 2 years. Over all time Charlton Kings Care Home has 54 reviews.

Overall Experience

  • 45
  • 7
  • 2
  • 0
  • 0

Date Published

54
2
3
10
44

Review from June T (Friend of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is my pleasure to support this survey in relation to the Charlton Kings Care Home. I have over the past three years introduced two clients to this home and have observed the highest quality of care in all aspects.

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Review from Peter W (Son of Resident) published on 27 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, were very pleased with the care and treatment of my mother in the 18 months she was in the care home. The staff were very caring and very respectful in every way, giving her care and support when needed. We would recommend Charlton Kings Care Home to friends and family.

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Review from Sheila D (Friend of Resident) published on 7 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friend of mine moved to the home last year and whilst I get lots of news this is the first time I've been able to visit. In more recent years I've had occasion to visit a number of care homes and I must say that this is one of the best. The bedrooms look comfortable enough but I was full of admiration
for the staff who were cheerful and engaging. On the day I visited a whole host of children from a local school had come in to talk/help those who lived there, everyone appeared to have a great deal of fun!

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Review from Rachel A (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother died peacefully in the care home on New Years Day. She had been a resident for nearly 9 years. Throughout this time she had been well looked after. The carers always treated her with respect, kindness, were always cheerful, helpful and happy to chat. We could not have asked for more.

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Review from Laura R (Niece of Resident) published on 2 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sometimes my aunt spends a little time at Charlton Kings Care Home when family are away. The staff always take time to make sure she is well and there always seems to be a lot going on. I find her happy and relaxed whenever she is there so keep up the good work, I think you all do a marvellous job.
If I ever need care I hope to be looked after just as well.

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Review from Janet S (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not ask for a better place for mum to spend her last years. She is treated with respect and patience by all the staff who are all genuinely caring.


The atmosphere is always welcoming. Staff and management will always take time to answer questions. The food is excellent and tailored to particular

diets. The activities are stimulating and everything is always spotlessly clean.


Mum is happy there and we are happy knowing she is safe and well in a supportive environment.


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Review from Mike P (Friend of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A dear friend has recently spent a few weeks at the home and despite early reservations, she really did feel at home. The staff were most attentive and it was clear that people genuinely cared. There was plenty to entertain her and she was very comfortable for the duration of her stay. I had the
opportunity to visit and was impressed by the way everyone interacted. I understand there is some refurbishment to be done and it is clear from the areas already decorated that it will be a smart place! Good luck and I hope to visit you all again at some point.

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Review from Rosie H (Friend of Resident) published on 31 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home, such a lovely caring home, staff are amazing, kind and helpful.


Has a lovely warm feeling as soon as you enter the home.


I attended the summer fete BBQ, staff are so professional, the activities were so fun.


Couldn't recommend Charlton Kings Care Home enough.


Keep up

the amazing work guys.

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Review from M B (Son of Resident) published on 23 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From day one of mum arriving at the care home she was welcomed and settled in very quickly. The staff have been very caring and friendly and have done their very best to make her feel at home. She has had the best possible care the family could have wished for. As mum was only at the home for respite
care whilst recovering from a broken shoulder she now feels it's time to go back to her own home and see how she manages. Thank you all for the excellent care.

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Review from Eileen M (Resident) assisted by family/friend published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a very comfortable care home and as my room is personalised it feels just like "home". Very well cared for. No worries or concerns.

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Review from David H (Son of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

BRILLIANT. I cannot fault the staff and facilities at the home. Towards the end of mum's life, the seniors care and attention was exceptional. It is clear that ALL staff see this as a vocation and not just a job, they really care. Whatever specialist care or equipment mum needed it was provided quickly.
Thank you to everyone.

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Review from Margaret H (Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming, happy place. The staff liked each other as well as their jobs it seemed. I was very tired (rheumatoid arthritis) and in the process of moving home as well so I did appreciate good food and the relaxing atmosphere provided by them. I found some chatty residents but spent a lot of time
sleeping my in room and gathering my strength, much needed.

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Review from Susan C (Daughter of Resident) published on 8 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just like to say, brought mum here for week's respite. The staff made mum feel at home straight away. When I went to take her home she wanted to stay longer and now she is a permanent resident. The staff and management are fantastic and make you feel very welcome on every visit. Mum loves the social
life and the activities they provide especially the singalongs.

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Review from Barbara M (Daughter-in-law of Resident) published on 10 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law has been a resident at Charlton Kings Nursing Home for a few months now, and I have found all the staff to be very friendly and kind. My mother in-law seems to have settled in very well and enjoys the activities they hold, and loves to join in the sing-alongs they have. Her room is
comfortable and fits all her needs, the dining area and lounge is a good place for her to mix with other residents and she seems to enjoy her food! It's nice to see her a lot happier and I can only put that down to the care she receives from the home! I would recommend Charlton Kings to other is they needed similar care.

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Current Review Score: 9.7 (9.654)

Overview of Review Score

The Review Score of 9.7 (9.654) out of 10 for Charlton Kings Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Charlton Kings Care Home is calculated as follows: ( (98 Excellents x 5) + (11 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 118 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Charlton Kings Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (14)

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Meet the Team (1)

Jan

Jan Makin

Job Title: Registered Manager

Joined: 2011

At Charlton Kings Care Home, we pride ourselves on being a compassionate and professionally-run establishment, led by our highly capable and caring Registered Manager, Jan Makin. Our exceptional care team is committed to making a meaningful difference in the lives of our residents, going above and beyond to provide personalised, high-quality care.


Each team member is carefully chosen for their reliability, integrity, skill, and professionalism, ensuring that every resident receives the attention and support they deserve. We provide extensive induction training and encourage continuous professional development, empowering our staff to deliver the very best person-centred care.


With a higher-than-average staff-to-resident ratio, we ensure that our carers are available 24 hours a day, providing companionship, stimulation, and attending to the physical needs of our residents. Our holistic approach extends beyond caregiving, with expert cooks, housekeeping staff, maintenance teams, and dedicated activity coordinators working together to create a warm and supportive environment.


At Charlton Kings Care Home, we are dedicated to helping every resident live their life to the fullest in a safe, nurturing, and friendly setting.