Parton House

Parton Road, Churchdown, Gloucester GL3 2JE
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9.8 69 Reviews
  • Parton House, Gloucester
Parton House is the most 'local' of all the homes in the Cedar Trust portfolio. The only care home in the village of Churchdown halfway between Cheltenham and Gloucester, almost without exception each of the residents has some connection to the village. This beautiful building is an extended farmhouse, with the most recent extension offering outstanding communal space and large, airy bedrooms each with an en-suite wet room facility. Set back from the road in large gardens, this home has three lounges, hairdressing salon and even a cinema, offering up to 36 residents a variety of settings to spend their time and meet their visitors. Regular buses to Gloucester and Cheltenham stop at the end of the drive, and local shops are a very short drive away. The community/village feel makes this a home particularly suited to someone who would enjoy walking or sitting in the spacious grounds, or the beautiful lounges within the building.

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Care Provided by Parton House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kayleigh Mummery (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (36)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Parton House Reviews (69)

Total of 69, showing 21-40
9.8

Parton House has a Review Score of 9.8 (9.797) out of 10, based on 22 reviews in the last 2 years. Over all time Parton House has 69 reviews.

Overall Experience

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Date Published

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Review from Sam T (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has ben with Parton House since last summer. He wasn't keen on the move but it needed to happen. All members of the team bent over backwards to make Dad feel welcome and myself at ease with our decision.
He is very well cared for, there is genuine care for the resident's health and well-being.
My dad has grown to love the carehome, the staff and the other residents have become his new friends and family.
Dad has been in hospital recently and staff have been amazingly supportive throughout the whole experience.
Dad and myself are looking forward to him returning back to Parton House!

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Review from Carole K (Daughter of Resident) published on 30 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After living at home most of her life she found it very difficult to move to a care home, but the staff have done a superb job in making her comfortable and settled in the care home. She is very happy and very well looked after.

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Review from Philip T (Son of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been to three different care homes over the years and Parton House has by far been the best for so many reasons, always friendly staff, always clean, and never a bad smell. There is no such thing as a cheap care home however some homes are a lot more expensive than Parton. The other reason
I have liked this home is its homely atmosphere, not like a 5* hotel but more like a large family home. I thoroughly recommend Parton House.

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Review from Debs P (Daughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are always welcoming and genuinely care. No request is too much trouble. Their knowledge of dealing with the elderly gives reassurance to those of us with little experience in this.

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Review from Helen D (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parton House is so much more than a residential home, it is one big family unit. The Covid period was for our family a very difficult time as we live abroad, but we knew that mum was loved and well cared for by everyone who works at Parton House. There have been many changes in management since mum
came to live in Parton House some not so good, but the combination of staff who work there now are just fantastic people who do so much more than their job requires. They provide mum with the best care and are always there if we need a chat. The staff are very friendly caring and professional, nothing is too much trouble. We know that mum is very happy and safe and we would recommend Parton House to anyone who is looking for a new home for their family member.

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Review from L M (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were really apprehensive about having mum cared for in a home in fact we had many sleepless nights worrying about what to do for the best. She said she didn’t want to go but would be happy to do 2 weeks' respite. So that’s what we did. After a first home visit, we then arrived for respite in March
2022 we arrived and were greeted by the fab team who spoke to mum and reassured her she would be ok and they would look after her. At all times they spoke to mum they made sure she was aware of everything going on. We left very teary and again sleepless nights worrying if she was okay.


The manager, called us the following day to let us know how she was settling in and sent us some beautiful pictures of mum playing games with the other residents. That was the moment we knew it was right for mum. She has become more chatty, joining in games and activities, eating really well and above all, she is cared for. 2 weeks later mum decided to stay. Thank you Parton House you are all amazing.


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Review from P S (Relative of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having looked at a number of care facilities we chose Parton House for its feel, facilities and staff. We have been very happy on a number of fronts and are delighted with the support and care we are seeing. In our opinion, it is a truly caring environment, clean, light and airy and providing exactly
the support that is needed. We have no hesitation in recommending Parton House to others looking for somewhere for their loved ones.

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Review from S H (Granddaughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having cared for my relative for a number of years I was quite nervous about handing over the reins to someone else. Parton House has been fantastic with the care they have provided and continues to provide. Always kept updated and have been fantastic in keeping residents safe during Covid.


The

home is always clean and tidy, the food looks and smells excellent and always treats available. The staff are so friendly and really do support the residents in every way.


During Covid when visits weren’t available, they helped assist with window visits, FaceTime calls and were always on hand for any questions we had. Thank you so much Parton House for the care you provide and very happy things are becoming a bit more normal with visits and days out with family.


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Review from N B (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was welcomed into the care home and has found it to be very friendly, clean and comfortable, and the staff are fantastic. I have every trust in the staff because they inform me of all aspects of mum's care and as things happen. They dealt with the incredibly difficult situations during Covid very
well indeed and so we felt very confident that mum was receiving all the necessary care and attention.

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Review from Andrew B (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for over 2 years.
He has been constantly well looked after and is generally happy and enjoys his interaction with the staff who have always been caring, kind and professional. Staff turnover is low so the relationships are constant and good.


Communication is very good

among the senior nursing staff, with constant updates on any health issues.

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Review from Susan D (Daughter of Resident) published on 17 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has made my dad very happy and comfortable. All the staff are very friendly and helpful. I'm kept in the loop all the time. As a family, we feel we are made welcome. Due to Covid, the home have done their best to help us with visiting our dad.

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Review from C M (Daughter of Resident) published on 17 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well looked after and is happy to be there. The staff are welcoming and friendly. They work really hard and as a family, we are very very happy and appreciate everything they do for dad and us as a family.
They always let us know how dad is and nothing is too much trouble.

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Review from S J (Daughter of Resident) published on 17 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The past two “Covid”, years have been really difficult for the Residents, Management, staff and families. With ever-changing policies and procedures, the management team led from the front, supporting and training staff to deal with new challenges but most of all ensuring that everything was done to
keep all residents safe. Our family were so grateful for being kept informed, for all the love, care and support given to my Mum, especially at times like Christmas and birthdays. She said the staff were so caring; nothing was too much trouble, she felt part of their family.


My dear Mum was a resident for 4 years and sadly passed away in January 2022. The Manager, Assistant Manager and staff could not have been more supportive and compassionate towards me and my family. The Management team strive to meet the needs of all residents and are always seeking ways to improve the support and care they give to each individual, for the best quality of life. I highly recommend Parton House.


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Review from Steven S (Grandson of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has lived in Churchdown since 1969. As her health and mobility deteriorated, it was important to us as a family that we found somewhere, local and with familiar surroundings. Transitioning somewhere new can be a hugely emotional time for the person involved but the manager and her team
quickly put us at ease. We are delighted with how well my grandmother has settled and adapted to the next phase in her life. The care provided is very person-centred and clearly reflects individual needs and preferences. Parton House is a well-run home, that provides excellent care.

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Review from V F (Daughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home is always clean and tidy, staff are friendly and helpful. The home have been very thorough and careful throughout the pandemic and we’ve been kept very well informed throughout. Residents are well cared for. Face time appointments have been gratefully received when we couldn’t visit in person.

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Review from B H (Daughter of Resident) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parton House is a great place! Mum went into Parton House during the lockdown and has been well looked after.
The manager and assistant have been so supportive in settling her in and are amazing at communicating with the family.
The staff are very friendly and helpful. They go above and beyond to
make sure the residents are happy
Mum says she is well looked after and the food is great - it’s like being in a hotel. She’s very content.

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Review from S R (Wife of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received a very high level of care and understanding with kindness and patience from all the members of staff during his respite stay at Parton House. It has been an extremely challenging time with the Covid situation. The staff have worked so hard and have always kept me informed of
the Covid rule changes for visiting. An extremely well run home.

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Review from John B (Son of Resident) published on 10 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident of Parton House in August 2021. This was after having visited a number of care homes, in order to establish which could best provide the care and attention that she needed. The facilities at Parton House are of a high standard and include a social lounge, dining room and
cinema room. The bedrooms I have seen are airy and well furnished and my mother's room looks out over the well-maintained back gardens. My mother has enjoyed having her hair and nails done when the hairdresser/manicurist has visited the home. All the staff that I have met are professional, friendly and caring. During a recent illness, the staff have ensured that my mother has been well cared for, arranging visits by the local GP when required and keeping me informed of any developments. I wanted somewhere where my mother would feel safe and be cared for 24/7 and Parton House has lived up to my hopes and expectations. Thank you.

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Review from P M (Son of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parton House is a very well run care home. My mum has been looked after so very well. The managers and carers are so helpful and extremely welcoming. We as a family feel comfort in knowing Mum is being so well cared for. We highly recommend Parton House. The activities are well run, food is excellent.
Overall a wonderful place to stay.

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Review from Sheila (Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Parton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Parton House is calculated as follows: ( (208 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 256 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parton House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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