Parton House

Parton Road, Churchdown, Gloucester GL3 2JE
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9.8 69 Reviews
  • Parton House, Gloucester
Parton House is the most 'local' of all the homes in the Cedar Trust portfolio. The only care home in the village of Churchdown halfway between Cheltenham and Gloucester, almost without exception each of the residents has some connection to the village. This beautiful building is an extended farmhouse, with the most recent extension offering outstanding communal space and large, airy bedrooms each with an en-suite wet room facility. Set back from the road in large gardens, this home has three lounges, hairdressing salon and even a cinema, offering up to 36 residents a variety of settings to spend their time and meet their visitors. Regular buses to Gloucester and Cheltenham stop at the end of the drive, and local shops are a very short drive away. The community/village feel makes this a home particularly suited to someone who would enjoy walking or sitting in the spacious grounds, or the beautiful lounges within the building.

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Care Provided by Parton House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 36 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kayleigh Mummery (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (36)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Parton House Reviews (69)

Total of 69, showing 61-69
9.8

Parton House has a Review Score of 9.8 (9.797) out of 10, based on 22 reviews in the last 2 years. Over all time Parton House has 69 reviews.

Overall Experience

  • 52
  • 16
  • 1
  • 0
  • 0

Date Published

69
10
13
22
47

Review from Rita N (Daughter of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one mum was treated with kindness and dignity and extra care always chatting to h er and painting her nails when she was upset. Not only did they help her they also helped us to come to terms with her moving from sheltered housing to her new home aged 93 years old.
I feel they go the extra
mile taking them to Weston-Super-Mare and garden centres. She has made new friends and feels part of one big family.

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Review from Anne W (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is situated in beautiful grounds with easy access and parking facilities.
Staff and management have been very helpful in settling my father in his first month at the home.
I would have no hesitation in recommendation of the home.

Reply from Debbie Smith, General Manager at Parton House

Thank you for your review and I hope your Father continues to enjoy his life at Parton House.


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Review from J C (Niece of Resident) published on 3 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am impressed with the care my aunt has received at Parton House during her ten day's respite.
The staff treat her with dignity and respect and the new management is excellent. All phone calls and emails have been dealt with efficiently. My aunt has particularly appreciated activities such as the
volunteer who comes to play her flute every Saturday afternoon and the chicks that hatched from the eggs during her stay.

Reply from Debbie Smith, General Manager at Parton House

Thank you for your review. We do hope your Aunt will stay with us again.


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Review from K A (Niece of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parton House provides a secure and very caring service. Staff are polite, involved, approachable and knowledgeable about by aunt.
The home environment is warm and welcoming, the gardens are beautiful. There is a good range of activities within the home and regular outings.

Reply from Debbie Smith, General Manager at Parton House

Thank you for your kind comments, we do appreciate them.


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Review from Malcolm H (Son of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The family have a good relationship with the manager and staff and work with them to ensure our father's needs are met. The service given is caring and professional and we do not have any concerns as to the care that they give. Meals are very good and fortifying.

Reply from Debbie Smith, General Manager at Parton House

Thank you for your review, your comments are very much appreciated.


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Review from C W (Friend of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Over the last four years, I have visited Parton House care home at least twice a week to see a friend. Talking to some of the residents, the staff, in general, are very good and caring. Their concern is the food isn't up to standard, the choices are few and far between and some don't want it. The only
other thing is the response button - If a carer could visit the person that pressed the button, making sure all is OK. But the response has been twenty minutes or more where a person might be on the floor or seriously ill. Not good enough.

Reply from Debbie Smith, General Manager at Parton House

Thank you for your review and we have noted your concerns. As part of our quality monitoring, we are currently reviewing the menus with our residents to ensure we are offering meals they chose and enjoy. We also monitor the time taken for staff to respond to a call bell, although I believe such a long delay would be very exceptional.


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Review from Jane I (Daughter of Resident) published on 1 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Standards at this home have been improving greatly recently. I visit most days and am always made to feel welcome by the staff. Any problems my mother has experienced have been addressed with care and imagination. She enjoys participating in the activities on offer, within her capabilities. The manager
and staff have given me the opportunity to air any concerns I have had.

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Review from Paul. A M (Son of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly and homely environment. Always a pleasure to visit.

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Review from H P (Daughter of Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well looked after, the premises and staff are always welcoming. I call in at various times of the day and always find the residents to be comfortable, safe, occupied and have staff supervision.
Family visit at various times and all report back the same feeling of satisfaction.
Good
facilities in a warm, pleasant and friendly atmosphere with happy nurtured and cared for residents.

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Current Review Score: 9.8 (9.797)

Overview of Review Score

The Review Score of 9.8 (9.797) out of 10 for Parton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Parton House is calculated as follows: ( (208 Excellents x 5) + (44 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 256 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Parton House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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