What types of Care is Queensbridge House registered for?

Older Person Care, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queensbridge House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Queensbridge House have?

There are 25 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Queensbridge House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Queensbridge House to the centre of Cheltenham?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Queensbridge House care home, 63 Queens Road, Cheltenham, Gloucestershire GL50 2NF

Review from A M (Daughter-in-law of Resident) published on 2 March 2022
Submitted via Postal Card • Report

Overall Experience

My mother in law spent the last four months of her life at Queensbridge. She was looked after with care and compassion and treated with dignity. She had been suffering with dementia for several years and her last few months at Queensbridge were her happiest for a number of years, due to the care she

received. When she unexpectedly became very ill and needed end of life care, the staff were fantastic. I would have no hesitation in recommending Queensbridge.

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Review from S D (Daughter of Resident) published on 6 January 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been in Queensbridge House for two years and has experienced excellent support and care. She is very happy living there and feels safe and secure. The staff are professional as well as friendly when providing help and comfort.

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Review from K S (Daughter of Resident) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience

My mother is cared for in every way, loved and kept very happy.

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Review from C J (Respite Resident) assisted by family/friend published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience

I have only been to Queensbridge for two short stays for respite care; three days in May and three days in November 2021. I found the staff pleasant, caring and helpful. The food was a little dull but the room was comfortable. On the whole, my visits were satisfactory.

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Review from Louise T (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience

My dad moved to Queensbridge in August 2019. I think my overall experience is summed up in a comment from a member of staff who said after Dad had been there for about 6 weeks that he was settling and really learning to trust the staff. This exemplifies the very person-centred and caring approach. The

home really does feel like a home. The staff are fantastic, my dad is very happy and so am I.

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Review from T B (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience

I've always been very happy with the standard of care provided by the home but was impressed with the extra care provided when my mother became poorly, including calling an ambulance when they were concerned, cleaning Mum's bed and clothes when they were messy and ensuring her personal care needs were

met.

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Review from S H (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been at Queensbridge for 18 months now and I am so very pleased with the care that she received. It's not just the efficiency and standard of care that is good, it is much more than that. The manager and the staff really care about the residents. They take the time to talk to the residents,

dress them nicely and notice when something is wrong. It is the caring attitude of the staff which shines out and makes Queensbridge an outstanding home.

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Review from David T (Nephew of Resident) published on 3 October 2019
Submitted via Website • Report

Overall Experience

My aunty became a resident of the home just over a year ago, at short notice, when it became apparent that she could no longer look after herself due to dementia and severe anxiety issues. The home moved her into a room where she felt safe, and she has settled in, and now looks so much better and happier

than she did a year ago. It is good to know that she is now safe, warm, well-fed and well cared for. Queensbridge is not a modern hotel like home. But there is a nice 'comfortable' and warm feel at Queensbridge which makes it feel like home, and I can't praise ALL the staff highly enough. They are always friendly and helpful, and very caring and respectful to my aunty - they demonstrate an interest in her, making her seem part of a family (this positive and happy attitude was very evident at the fete held at the home earlier this year). Unfortunately, I can't visit very often, but I'm kept informed of anything I need to know concerning my aunty.
Very happy that she is at Queensbridge.

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Review from Richard S (Relative of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience

My relative has been a resident at Queensbridge for several years now. During this time she has made some strong relationships with some of the care staff and is happier in mind, body and spirit here than when she was living on her own. It is easy for me as principle relative of contact to contact the

care home. It is likely that I will know the person who answers the phone and a number of those who care who look after my relative. My relative has also had both dental and medical treatment recently which has been overseen by the care home manager and news has been communicated effectively and timely to me. So I feel confident of keeping up to date on my relatives health. Although my relative doesn't join in many of the activities organised by the care home, the care staff do organise a regular outing of her choice. This month my relative had a rare treat outing for the whole day and care staff were ready with her. From time to time new fixtures such as TV and phone have been fitted, promptly, efficiently and courteously.

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Review from J G (Son of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience

We got a really good feel for the home on our initial visit and received an extremely warm welcome from the staff. It had a great atmosphere on arrival, with lots going on and a music singer/guitar session in full swing, which Mum loved. We were told the home was a bit chaotic at times, but this is

exactly what we wanted. It felt like an extended family there, with lots of smiles/happy faces. This made Mum feel comfortable and made the extremely difficult decision to mover her into full-time care, a much easier process. We were kept up to date through every stage of the move and given some excellent advice. The care my mother receives is fantastic, with every person doing an extremely good job - especially one particular carer who provides mum's daycare. We love visiting and everyone now knows 'Buddy' who is Mums dog, who pops in with us for regular visits. I know it will be a long process completely settling Mum in but she's very happy there and made lots of friends, with Queensbridge providing the care, safety and support she needed.

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Review from Virginia P (Relative of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience

Since my relative has been under the care of Queensbridge she has been happy and content within their safe and friendly environment. The staff are always pleasant and helpful and would recommend this 'home from home' environment.

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Review from Julie S (Friend of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience

My next of kin was sent to Queensbridge House for a period of respite earlier this year.
She was anxious and apprehensive because it was her first experience of residential care.
Very quickly she realised that she had nothing to worry about.
She would have been happy to make it her permanent home.
The

home is clean, safe and welcoming.
The menus looked appetising and my friend enjoyed her meals.
She said that the portion size was just right.
Nothing was too much trouble for the staff.
They are friendly but respectful and they don't wear a uniform which adds to the homely feel.
As a visitor, I found the staff approachable and felt welcome at all times.
Although my friend did not have dementia, she felt happy and comfortable at Queensbridge House as there was always plenty of staff around for her to talk with.

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Review from Meryl M (Respite Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience

First class establishment.

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Review from Isabel K (Daughter of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

My sister and I are very happy with the service.
The staff are friendly, attentive and make us aware of any issues concerning my mother.

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Review from R W (Son of Resident) published on 2 March 2018
Submitted via Website • Report

Overall Experience

I am very grateful to Queensbridge staff who have always looked after my mother with great care and shown genuine affection towards her. Throughout the four and a half years that she has been there, she has always been treated with dignity and respect, and she has been very well looked after. The

staff are kind, caring and professional, and the home is well managed. Staff often seem to stay for a long time, which suggests that there is a good working environment with good working relationships. The home provides many activities to stimulate the interest of the residents. The home is very clean and furnishings are bright and cheerful, and upgraded when required. Overall I am very happy with the care provided at Queensbridge. The only minor issue is that I wish that the home would go ahead with its plan to build a bigger dayroom, with easier access to the garden. This would benefit both residents and staff.

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Review from Kevin S (Son of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience

My mother has resided at Queensbridge since December 2016 and we are very happy with the care she receives there, the staff are exemplary and she is well looked after and safe. When Mum first went to Queensbridge she was in a room upstairs at the front which was very bright and airy and ideal for her

as she has very poor eyesight, recently she has had to be moved downstairs to another room as there were concerns for her safety negotiating the stairs ( and her reluctance to use the lift ) and her new room has large windows/doors overlooking the garden and she seems very happy with it.
All of the staff are cheerful and helpful and always ready to answer any questions we may have relating to Mum's care, myself and my brothers are extremely happy with our choice to make Queensbridge the place where Mum now lives.

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Review from Paul W (Son of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience

Friendly, supportive and caring staff who always do their best for my mother. Facilities are clean but it is a pity that the social areas, including garden, are quite small.

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Review from Jenny W (Daughter of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience

Mum has been a resident for several years now. The standards are always very high, and the staff are continually looking to improve the service they provide. Mum is treated with dignity and the utmost care.

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Review from Pauline P (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my mum receives. Staff are always friendly and welcoming. I would like to say a very big thank you to all the staff at Queensbridge for looking after my mum so well.

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Review from John M (Brother of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience

My brother's care has always been friendly, efficient and well organised.

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Queensbridge House

Care Provided by Queensbridge House

Good to Know

Funding & Fees Guide for Queensbridge House

Facilities

Queensbridge House Reviews (26)

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Care Quality Commission (CQC) Rating

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Awards / Recognitions (4)

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Frequently Asked Questions about Queensbridge House

What types of Care is Queensbridge House registered for?

What additional types of Care does Queensbridge House provide?

How many Rooms does Queensbridge House have?

What are the Facilities & Services at Queensbridge House?

How far is Queensbridge House to the centre of Cheltenham?

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Care Provided by Queensbridge House

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Funding & Fees Guide for Queensbridge House

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Queensbridge House Reviews (26)

Overview of Review Score

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Care Quality Commission (CQC) Rating

Overall Requires improvement

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Meet the Team (0)

Frequently Asked Questions about Queensbridge House

What types of Care is Queensbridge House registered for?

What additional types of Care does Queensbridge House provide?

How many Rooms does Queensbridge House have?

What are the Facilities & Services at Queensbridge House?

How far is Queensbridge House to the centre of Cheltenham?

Overall
Requires improvement