Redlands Acre

35 Tewkesbury Road, Longford, Gloucester GL2 9BD
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9.7 38 Reviews
  • Redlands Acre, Gloucester
Redlands Acre is a large Victorian house situated on the outskirts of Gloucester, which has been extended to provide very spacious accommodation.

A large lounge and dining room overlook the busy road for those who like to see the world go by, and a further lounge and dining room farther back in the building cater for those who like a quieter environment.

A glass corridor opens onto a large hexagonal conservatory providing further choice of space and this in turn leads to the hairdressing salon and a decked atrium. The atrium gives access to luxury care suites which offer residents larger accommodation with their own lounge, kitchen, bedroom and shower room, as well as a small private patio.

The many areas of communal space allow a variety of entertainments and activities to take place without impacting on those people who chose not to join in. This is a lively home especially suited to people who enjoy a social lifestyle.

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Care Provided by Redlands Acre

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 35 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Julie Jennings (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (35)

Facilities

  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Redlands Acre Reviews (38)

Total of 38, showing 1-20
9.7

Redlands Acre has a Review Score of 9.7 (9.724) out of 10, based on 9 reviews in the last 2 years. Over all time Redlands Acre has 38 reviews.

Overall Experience

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Date Published

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Review from E J (Respite Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friends mum came for respite care over Christmas she is there for a few more days. What amazing support the home manager has given to my friend and her mum, it made her feel relaxed and comfortable about the break.
Staff are happy friendly, the home looked festive.

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Review from Julie R (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in Redlands on temporary respite care after a fall. I have only good things to say about Redlands. The manager runs the home really well. All of the staff are lovely and seem really happy. They all show the residents kindness and respect and really engage with them. Mum is very happy there and
I am secure in the knowledge that she is safe and being well looked after, which gives me peace of mind. We are hoping that Mum can remain at Redlands permanently as that is what she now needs.

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Review from Peter H (Respite Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed there for one week and was treated with kindness. The house is very spacious and light. The food is very good and varied. The rooms are spacious and airy. The staff are all very friendly and efficient and caring. Would recommend this place to anyone. Thank you all.

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Review from Joanne S (Daughter of Resident) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving my parents into care was a difficult decision made so much easier by the support and kindness shown by all the staff. Time is spent getting to know the residents and genuine care is provided. Thank you all.

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Review from Paulette H (Daughter of Resident) published on 21 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always very friendly. The house itself is very light and spacious and we are always warmly welcomed when we arrive. My mum has settled in well. I know she is well looked after and has all that she needs. She and the other residents enjoy the afternoons when I take the dog in for lots of
cuddles.

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Review from Beryl S (Resident) published on 15 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great kindness.
Most efficient and helpful staff.

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Review from D D (Resident) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have not been here very long but I shall be staying for the rest of my life. Thank goodness. I am very happy with the staff and the food and all facilities.

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Review from Tracey L (Daughter of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad sadly only had five weeks in Redlands, but they were very happy weeks. It felt like a home from home. The staff were kind and caring to both Dad and our family. The food was good, which I think is so important. The support we received in Dad's final days was second to no one.

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Review from Bridgette C (Daughter of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely place, Mum is looked after really well. The garden is being changed around and looks very good and is more accessible.
The staff are all very good and approachable, and nothing is too much trouble.
Everything is kept clean and tidy. Food is also very good, and now have guest Wi-Fi, which
is good as can now talk and see Mum over the internet.

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Review from S S (Friend of Resident) published on 19 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Supported a friend to find a respite placement for ten days. He was anxious and didn't know what to expect - but he enjoyed it. The care was excellent, the environment was clean and lovely. My friend didn't require a lot of care but he felt reassured by the staff and the manager was excellent, welcoming
and so helpful with discharge planning. Great communication. My friend would go again if he needed respite care again in the future - this is huge so Redlands Acre did a fab job thank you.

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Review from Gill H (Friend of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been at the Care Home for almost two years. She went to the Home originally for respite care for two weeks whilst I went on holiday, mainly as I was checking on her regularly and did her shopping etc., she loved every minute of her time at the Redland and was reluctant to leave at the
end of the two weeks. I think that she enjoyed being pampered by the staff and enjoyed the company.
When the time came for her to be looked after on a permanent basis, I had no hesitation in asking the Care Home if they could accommodate her. She is extremely happy there. The staff are all very friendly and take an interest in the residents and their welfare.
From my experience of the Management and staff I would have no hesitation in recommending The Redlands as a caring Home in which to place your loved ones.

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Review from G K (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home as treated my father with the upmost respect during his recent illness after returning to the home from hospitalisation.
They have made every effort to ensure all my father’s needs have been met.

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Review from Susan S (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially came to the home as respite care following a hospital stay. The staff were very helpful in assisting her to settle and since she was happy in the home, she decided she would prefer to stay there. Over the next few years she received excellent care and we know this not only has prolonged
her life physically, but has meant her general well-being was greatly enhanced.
Now that she is reaching the end of her life, the care and concern has continued at the same high level and we know that her wishes are respected. As next of kin I am kept fully informed and my questions have been answered carefully and fully.
Throughout her time in Redlands my mother has had excellent support from the staff, who are always friendly and welcoming to me when I have visited her.
I could not be more grateful that she has been able to spend her last few years here.

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Review from M J (Son of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Redlands Acre, for more than twelve months, having spent several visits at Redlands for respite care following holiday cover for home care and falls in her home requiring surgery in Hospital. The care given and the friendly nature of the staff formed a very positive
experience for my mother and when the time came to consider full-time care; Redlands Acre were an obvious first choice.
As my mother's mobility has diminished along with her capacity, the care given has been exemplary in many areas and now, requiring personal care for every function. The management team and staff have increased their care level to an incredibly high standard and consistent level, which my mother, well into her 90s, acknowledges in her limited way and appreciates.
A very difficult time for every elderly person I'm sure, but a task performed with great skill and care from the staff on a daily basis.

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Review from John H (Son of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been in Redlands care for over 4 years.
It was a difficult decision to move our mother out of her home and into care and a daunting task to select a suitable facility. After inspecting and interviewing a few other places we came across Redlands. It felt right from the beginning and it
has proved to be a fantastic choice.
Our mother loved the staff and made friends with them quickly. When she eventually passed, 2 weeks after her 100th birthday the staff exuded care and in the last days they could not do enough to make our mother and our family be as comfortable as possible.
The staff genuinely grieved my mother's passing alongside us. We found the love, dedication and caring from Redlands amazing. We will be eternally grateful to the fantastic Redlands staff for making our mother’s last years as comfortable as they did.
We can not thank Redlands enough for their service.

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Review from B B (Resident) assisted by family/friend published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I stayed at the home for one-week of respite care. I found the staff to be very friendly and helpful. The food was good and enjoyed the homemade cake every day. I was able to use the hairdressing facility twice during my stay and my care suite felt very homely.

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Review from A L (Daughter of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always welcoming and friendly. They have time for the residents to chat and joke.
My mother said on Mother's Day 'I love it here, it's my home', which is a great relief to family.

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Review from Jane T (Daughter of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been living at Redlands Acre for just over three years. He feels safe and comfortable and we have peace of mind. He enjoys the friendly, caring staff and it feels like home to him. Sadly, my dad has very little mobility and he is now dependent on the staff but they treat him with dignity
and that is very reassuring. I have a happy dad.

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Review from Roger B (Nephew of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ongoing care given to my aunt continues to be of the highest order, as it has been for the eight previous years. The professional and compassionate care given to my aunt and the contact I have with Redlands is a great comfort to me given that my home is nearly 100 miles away.

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Review from Phillip S (Stepson of Resident) published on 8 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment the door to the home gets answered it's always a warm welcome and shortly followed by being offered a tea or coffee! The staff do everything they can to make everyone feel welcome, always lots going on, witnessed "Musical Movement" and it looked great fun, if only I was older I could
have felt at home joining in.

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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Redlands Acre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.824 for Redlands Acre is calculated as follows: ( (92 Excellents x 5) + (13 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 108 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Redlands Acre is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Redlands Acre

What types of Care is Redlands Acre registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Redlands Acre provide?

Day Care, Convalescent Care, Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does Redlands Acre have?

There are 35 Single Rooms.

What are the Facilities & Services at Redlands Acre?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Redlands Acre to the centre of Gloucester?

1.0 mile(s) as the crow flies, distance by road may be significantly further.