Fee increases take place in March annually, worked out on a percentage and take into account rising costs and close consideration of the current climate. Previous increases have ranged from 4% to 8%.
Regency Retirement Home has a Review Score of 9.8 (9.758) out of 10, based on 8 reviews in the last 2 years. Over all time Regency Retirement Home has 8 reviews.
Review from Yvonne M (Daughter of Resident) published on 25 February 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Stephen G (Son of Resident) published on 19 December 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from M M (Respite Resident) published on 4 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Danielle Hudd, Manager at Regency Retirement Home
This was an absolute pleasure to get to know you, and may it continue. Thank you.
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Review from Julie L (Daughter of Resident) published on 25 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Megan June T (Friend of Resident) published on 17 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Carol I (Niece of Resident) published on 17 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Review from Deborah M (Daughter of Resident) published on 16 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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Treated with Dignity
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Review from Shelley S (Friend of Resident) published on 16 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
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The Review Score of 9.8 (9.758) out of 10 for Regency Retirement Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.958 for Regency Retirement Home is calculated as follows: ( (91 Excellents x 5) + (4 Goods x 4) ) ÷ 95 Ratings = 4.958
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.8 Points relating to the number of positive Reviews for Regency Retirement Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 14 registered maximum number of service users is 2.8, which has been reached with 8 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 15 Feb 2022
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Senior Care Coordinator
Joined: 2020
Tracey has been an invaluable asset to Regency Retirement Home since she joined us in February 2020, starting as a Health Care Assistant. Tracey's dedication, skills and compassionate nature have propelled her to the role she has now as Senior Care Coordinator. Her exceptional caring nature and keen attention to detail ensure that the residents at Regency Retirement Home receive the highest level of care and support.
Tracey's multifaceted talents and unwavering commitment make her a cherished member of the team here at Regency Retirement Home.
Job Title: Senior Health Care Assistant
Joined: 2003
Sandra has been a cornerstone of Regency Retirement Home since 2003 serving as a senior member of staff whose contributions are invaluable. Her leadership extends to the kitchen department where she curates delightful meals tailored to the variety of preferences that we have and the dietary needs of every resident ensuring a personalised enjoyable dining experience. Sandra has a warm and caring demeanour and an unwavering reliability that enriches the home. Her lovely smile and compassion make her an indispensable leader and beloved by both residents and colleagues.
Job Title: Health Care Assistant
Joined: 2016
Since 2016 Natasha has been an integral part of the team at Regency Retirement Home. She adeptly handles all shift patterns and has recently achieved the NVQ level 5 in care leadership and management. Natasha consistently goes over and beyond to enrich the lives of the residents at Regency Retirement Home. Apart from being our Hydration Lead she also assists with Mobility Lead. Natasha excels in providing care and support, particularly for residents living with dementia. Observing interactions between residents and Natasha is incredibly moving.
Job Title: Deputy Manager
Joined: 2019
Kelly's long-standing commitment to Regency Retirement Home since 2019 highlights her dedication and expertise in her role. Kelly's leadership in safeguarding and medication management showcases her ability to handle critical responsibilities with ease and proficiency. By keeping her training up to date, she ensures that she remains knowledgeable with ever-changing guidance making her duties continually effective and in line with current regulations.
Kelly's infectious aura and renowned smile contribute significantly to the positive atmosphere throughout the home, making her a cherished presence among both residents and staff. Kelly's versatility extends beyond her primary responsibilities, as she is able to turn her hand to most areas to enable the smooth running of the home including the very important culinary side where she creates her unique tasty dishes enjoyed by all. Her ability to motivate and participate actively in various activities enriches the surrounding community and enhances the residents day to day experiences. Overall Kelly's contribution is invaluable and her presence is a true asset to Regency Retirement Home.
Job Title: Health Care Assistant
Joined: 2007
Pauline has dedicated many years to Regency Retirement Home and is a valued member of the team. She is consistent thorough and caring, we refer to her as one of our 'night angels'. Pauline plays a crucial role role ensuring the residents are well and comfortable during he nights. Her reliability and communication skills contribute to the smooth operation of the home during the nighttime hours.
Job Title: Health Care Assistant
Joined: 2020
Fiona is a versatile and dedicated team member at Regency Retirement Home. Since joining us in 2020, her ability to handle various shifts and patterns effectively showcases her adaptability and commitment. Fiona is helpful in the kitchen department and her enjoyment of the role highlights her enthusiasm and eagerness to contribute where she can. Fiona has a wealth of caring experience behind her combined with patience, reliability and a caring nature.
