I am extremely impressed by the care of the staff. He is in very good hands.
Angela B (Niece of Resident)
I am thankful that I know my mum is well supported by all the staff at Royal Court
Jane C (Daughter of Resident)
She often comments that she likes food, especially afternoon cakes.
C L (Daughter of Resident)
The above fees are dependent on individual care needs. Please contact our care home for help and advice.
Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.
Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
Any time 24 hours a day seven days a week.
Plenty of on-site parking.
Royal Court Care Home has a Review Score of 9.3 (9.317) out of 10, based on 7 reviews in the last 2 years. Over all time Royal Court Care Home has 43 reviews.
Review from Christine H (Niece of Resident) published on 18 June 2024
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Review from Michael M (Partner of Resident) published on 30 May 2024
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Review from S P (Son of Resident) published on 12 April 2024
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Reply from Kelly Richardson, Marketing Manger at Royal Court Care Home
Thank you so much for writing your review. We're so pleased your mum had a wonderful time at Royal Court in her apartment and that you were happy with her care. We really appreciate your compliments to the team, it'll make their day reading this. Thank you again.
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Review from Andrew W (Son of Resident) published on 23 January 2024
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Review from Lisa S (Daughter of Resident) published on 7 July 2023
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Review from Anne N (Wife of Resident) published on 15 May 2023
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Review from John N (Respite Resident) published on 5 May 2023
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Review from Rachel M (Daughter of Resident) published on 20 March 2023
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Review from T T (Resident) assisted by family/friend published on 9 May 2022
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Review from R S (Next of Kin) published on 25 April 2022
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Review from A T (Son of Resident) published on 24 April 2022
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Review from Heather L (Daughter of Resident) published on 5 April 2022
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Review from Angela B (Niece of Resident) published on 27 January 2021
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During his last week, when distance prevented us from visiting, his minister was allowed to visit him daily, which was a huge comfort to us and to my uncle. The minister said, "he has expressed the wish to have someone with him at all times, and his carer has been with him all day". I am extremely impressed by the care of the staff. He is in very good hands."
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Review from John S (Relative of Resident) published on 12 November 2020
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Review from June B (Sister-in-law of Resident) published on 11 November 2020
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Review from C L (Daughter of Resident) published on 6 November 2020
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Review from M G (Resident) published on 29 October 2020
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Review from D W (Resident) published on 29 October 2020
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Review from M P (Wife of Resident) published on 29 October 2020
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Review from M F (Friend of Resident) published on 29 October 2020
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The Review Score of 9.3 (9.317) out of 10 for Royal Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.888 for Royal Court Care Home is calculated as follows: ( (72 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.888
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.429 Points relating to the number of positive Reviews for Royal Court Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 7 Positive Reviews ÷ 9.6 = 0.729
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 27 Sep 2018
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