Royal Court Care Home

Fiddlers Green Lane, Cheltenham GL51 0SF
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9.3 43 Reviews
  • Royal Court Care Home, Cheltenham
Royal Court is a unique home as it offers spacious self-contained apartments for residents with round the clock residential care. The 44 light and spacious apartments are grouped into small communities to give a calmer and more personal environment. The Butterfly Wing offers specialist dementia care and it has its own staff team, kitchen, dining room, lounge and safe access to the garden. In addition there are double apartments to accommodate couples, a respite care suite and an apartment for Bariatric Care.

Royal Court is in a quiet residential area of Cheltenham with good bus links to the centre. The purpose built home has spacious lounges, dining rooms and the modern conservatory floods the communal spaces with light. Each apartment has its own front door, lounge (with kitchen area), shower room and bedroom. Residents and families often find that having their own apartment makes the decision to move into care that much easier.

The accessible gardens include raised beds, an allotment, greenhouse as well as large lawns and courtyard area.

The care team includes dementia specialists and a qualified nurse (who works closely with the GP surgery and district nurses).

The catering team provide fresh, nutritious home cooked food and are skilled at adapting the menu for different dietary requirements and those with swallowing difficulties.

The activities team work both individually and in groups to offer varied, stimulating and enriching activities including visiting musicians and entertainers, themed days and parties, arts & crafts, gardening, games, gentle exercise and trips out.

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Care Provided by Royal Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Ferneyhough-Moss (Manager)
  • Admission Criteria
    • Social Services funded, private residents and CHC funded
    • Ages 50+
  • Room Information
    • Single Rooms (48)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Royal Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £1,650
    • Self-Funded Residential Dementia Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Care £1,450 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,450 – £1,650

  • The above fees are dependent on individual care needs. Please contact our care home for help and advice.


    Included in the fees are: care, physiotherapy, rehabilitation, housekeeping, personal laundry, meals, refreshments, afternoon tea, birthday cakes, mini bus trips out, daily activities, entertainment, community visits, telephone bill, TV and licence, WIFI, weekly GP visit, free eye tests.


    Not included in the fee but available are: Hair dressing, foot care, dentist, newspapers, and sundries.
  • (these prices are only a guideline, please contact Royal Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Any time 24 hours a day seven days a week.


  • Parking

  • Plenty of on-site parking.


Royal Court Care Home Reviews (43)

Total of 43, showing 41-43
9.3

Royal Court Care Home has a Review Score of 9.3 (9.317) out of 10, based on 7 reviews in the last 2 years. Over all time Royal Court Care Home has 43 reviews.

Overall Experience

  • 29
  • 14
  • 0
  • 0
  • 0

Date Published

43
0
2
7
36

Review from Marion J (Resident) assisted by family/friend published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved into this care home in September 2016 and have fully settled in. The staff helped me to adapt to the daily regime and I am quite happy with it. The staff are caring and interested in me as a person. As I am an insulin dependent diabetic, I rely on the staff to provide tablets and insulin injections
which are given at the right time and in the correct dosage. The staff keep me informed of all activities going on in the house but currently, I do not attend these. The food can sometimes be bland but recently there has been an improvement. Meals are tailored to my diabetes but on some occasions, meals have not been delivered. This review is based on the 6 months I have resided here.

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Review from Margaret C (Daughter of Resident) published on 1 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last ten months in Royal Court. She was paralysed and unable to talk as a result of a stroke. The staff were extremely caring and looked after Mum well, showing both affection and kindness. During my mother's last days the care was outstanding, both mum and the family were looked
after. I cannot speak highly enough of the staff.


As my mother had problems swallowing, she could only eat pureed food so I cannot say we experienced the normal menu but what I saw (mostly tea-time) looked good. My mother was unable to take part in activities but there seemed to be a full and varied programme.


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Review from M C (Daughter of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Royal Court in June 2013 at the age of 95 and was cared for there until her death in June 2016. Within the home she had her own lounge, bedroom, shower room and kitchenette. Her clothes and bedding were washed every day. Her flat was cleaned every other day and carpets shampooed
regularly. She had a choice of meals every day which were cooked to her liking. The staff are all pleasant, cheerful and caring and treated my mother with dignity and respect at all times.

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Current Review Score: 9.3 (9.317)

Overview of Review Score

The Review Score of 9.3 (9.317) out of 10 for Royal Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Royal Court Care Home is calculated as follows: ( (72 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 80 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.429 Points relating to the number of positive Reviews for Royal Court Care Home is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6. 7 Positive Reviews ÷ 9.6 = 0.729

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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