What types of Care is Watermoor House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Watermoor House provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Watermoor House have?

There are 37 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Watermoor House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Watermoor House to the centre of Cirencester?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Watermoor House care home, Watermoor Road, Cirencester, Gloucestershire GL7 1JR

Review from Elaine S (Niece of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience

My aunt was a resident for 17 years and received excellent care throughout her stay. She regarded Watermoor House as home and always said she was very happy there. The staff always had time for my aunt. During her final days, the staff went above and beyond to look after her and even arranged a trip

to the seaside which she wanted. The staff are a real credit to the home and are caring and couldn't have done more for my lovely aunt.

Reply from Natasha Krencjasz, Administrator at Watermoor House

Thank you very much for your kind comments. Your aunt was very much part of the Watermoor House community and will be greatly missed by us all.

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Review from H A (Daughter of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience

The communication between staff (change over) could be a lot better - if someone changes anything put in place half the staff are not told about the changes. Still have not met the manager. Why not put a board up in reception with photos and names so that relatives know who is who.

Reply from Victoria Johnson, Business & Operations Manager at Watermoor House

Thank you for your review of your experiences here at Watermoor House. You should have been made aware that we are in the process of recruiting a new manager, hence why you have not yet met them; we apologies if this message did not reach you. Thank you also for your feedback on communications between staff at handover. We are currently reviewing this as part of our continuing improvement plan and hope that you will see some positive changes in the coming weeks. If you do have concerns then please come and speak to one of the managers or team leaders here at the home so that we can address these promptly.

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Review from Sue S (Daughter of Resident) published on 3 July 2024
Submitted via Website • Report

Overall Experience

Mum initially came for respite care but felt so secure here she stayed. She has been here for 15 months and is very happy. The staff are very good and there is always so much going on. Craft group, the lady with her (physio) games, coffee mornings out. Lunch trips and lovely day trips. It is an amazing

place.

Reply from Victoria Johnson, Business & Operations Manager at Watermoor House

Thank you so much for your lovely review. We are glad that your mum is enjoying the various activities and trips that we put on for our residents and that she feels so comfortable in our home. We will pass the positive feedback on to our staff and volunteers!

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Review from S W (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience

The staff are so good, the care they give is absolutely brilliant.

Reply from Victoria Johnson, Business & Operations Manager at Watermoor House

Thank you so much for your kind words about our staff. They really do go above and beyond in looking after our residents, and it is great to hear that this is appreciated.

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Review from J A (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience

Mum is very happy here. The staff are friendly and helpful, and nothing is too much trouble for them. Mum enjoys the activities and is looking forward to more trips out.

Reply from Victoria Johnson, Business & Operations Manager at Watermoor House

Thank you so much for the wonderful response. We are pleased that your mum is happy with us and hope that she enjoys the trips that we have planned this summer!

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Review from A G (Relative of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience

I continue to be amazed at the kindness, warmth, all round fondness and the always going the extra mile of staff.

Reply from Victoria Johnson, Business & Operations Manager at Watermoor House

Thank you so much for your kind review. Our residents are at the heart of everything that we do here at Watermoor House, so we're very pleased to hear that the care and dedication offered by our staff is apparent to our visitors as well.

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Review from C A (Friend of Resident) published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience

We visit our friend (a former neighbour) occasionally. He rarely leaves his room. This week we found he had moved while his former room was re-decorated. We were happy to see him settled in a much bigger room with a lovely big window, new furniture, and access to his large keyboard. We hesitated to

mention our thoughts to the staff because we are not family but wanted to say how much better it seemed for him and we were sure he wanted to stay. Two management staff were welcoming and shared other ideas to improve residents' experiences. We were impressed by their enthusiasm and openness.

Reply from Natasha Krencjasz, Administrator at Watermoor House

Thank you so much for your review, we always try to ensure our resident's comfort and it makes us very happy to know that this has worked for him of course, if this is the room he would like to stay in we are more than happy to accommodate that. Thank you again for your kind review.

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Review from Jo C (Sister of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience

All the carers at Watermoor are great with my sister. Any issues I have usually relate to them being short-staffed - e.g. not answering her call bell as quickly as should be, she often goes a week without a shower or hair wash. She recently had a hospital appointment which she was unable to attend as

no one had read the letter, and then she could not eat prior.

Reply from Natasha Krencjasz, Administrator at Watermoor House

Thank you for giving a review of Watermoor House. We always welcome feedback, and it helps us to improve. I am pleased that the care staff care for your sister well and apologise that you feel her bell is not answered in a timely manner. The staff do their utmost to be as quick as possible in answering bells, and unfortunately, at busy times of the day, there can be a delay; we have recently changed the way the care team work their tasks, and this has had a positive impact on the timing of answering call bells which I hope you will now notice. Showers are always available to residents, and with the resident’s preference and choice, the care staff work to these preferences along with the care plan. The unfortunate incident of the meal being given was rectified with the appointment being made a home visit, a lesson learnt for communication within the home; we apologise for this happening and are working hard to ensure this does not happen again.

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Review from Kaye B (Granddaughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience

As someone with an extensive background in the care sector, I was initially worried about my nan going into a care home. Watermoor House has taken away all of my concerns. It is a genuinely lovely care home with a very homely feel, and beautiful gardens. I am always made to feel welcome when I visit

and very single member of staff is kind, friendly and helpful. Nothing is ever too much!
The home is always clean and well maintained, and nan has a lovely spacious room which she is very comfortable in.
Since being at Watermoor House my nan is much less anxious, which is because (in her words) she 'feels safe, and all of the staff are lovely. If I need help I just press my button and someone comes'. She is very happy and extremely well cared for.
There is always lots going on for the residents to get involved in, and Nan loves the games sessions and outings.
I would highly recommend Watermoor House to anyone looking for residential care for a loved one.

Reply from Paige Edwards, Business & Operations Manager at Watermoor House

Thank you Kaye for your lovely review. I will pass this wonderful feedback onto our staffing team.
We are all very proud of our home and the care we provide, which I feel is what makes Watermoor House so special.
We look forward to seeing you again soon at our next coffee morning!

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Review from Janet R (Daughter of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Watermoor House for over 5 years and she is very happy and settled there. She enjoys many of the lovely activities on offer, including the recent garden fête and the regular choir. She especially enjoys walking around the beautiful gardens. The staff are all so kind

and welcoming to all the residents. The food is good and plentiful. Thank you, everyone at Watermoor, for doing such a fantastic job.

Reply from Paige Edwards, Business & Operations Manager at Watermoor House

Thank you for the lovely review. We are glad your mother is enjoying her time here, I will pass the feedback on to our activities team and gardening team.

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Review from Susanne W (Daughter of Resident) published on 3 June 2022
Submitted via Postal Card • Report

Overall Experience

Watermoor House is a very welcoming, homely place with lovely gardens. Mum feels this is her home and is very engaged within it. There are staff shortages which impact activities and staff being overworked. Mum feels that she is not kept informed enough as to what is happening on a daily basis. She

says it would be good to have a resident meeting regularly to be able to find out information.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your kind review. Over the last couple of years, we have had a weekly gardener, as well as two volunteers who have worked hard on the gardens. We are so lucky to have such beautiful surroundings. The feedback about communication will certainly be shared. Thank you again.

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Review from C H (Daughter of Resident) published on 2 June 2022
Submitted via Postal Card • Report

Overall Experience

My mum initially went into Watermoor House for respite care but after six weeks decided to stay. Once she became a resident, I was able to become an essential carer which meant I could visit, even during lockdowns which was much appreciated. The staff are kind and caring and they have encouraged my

mum to remain mobile. You always get a warm welcome and the home is comfortable and has a homely feel. There is always plenty of food, although not always to my mum's liking. My mum has settled in well, is happy, safe and well cared for and enjoys the activities, especially the games and glass of sherry on a Tuesday evening!

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your lovely review, we are glad that welcoming respite care was a really good way to try out Watermoor House and that it helped your mum to settle in.

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Review from O H (Resident) published on 2 June 2022
Submitted via Postal Card • Report

Overall Experience

I have only been here since January (after only coming in for two weeks, I was so happy to stay). The staff are very caring and friendly and make me feel at home.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your lovely review, we are so glad that you feel at home at Watermoor House.

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Review from B J (Wife of Resident) published on 12 May 2022
Submitted via Postal Card • Report

Overall Experience

Very caring staff. Always willing to assist and answer questions. Lovely gardens that are beautifully kept and a delight to walk around. Comfortable good sized rooms which are kept clean. Interesting activities. Varied meals which are tasty and plentiful. A happy atmosphere where my husband feels safe

and looked after.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you very much for your kind review. We are delighted to hear the feedback, which will be passed on to all departments.

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Review from R B (Friend of Resident) published on 29 April 2022
Submitted via Website • Report

Overall Experience

The experience was one which was very poor. From the outset, my friend who had arrived for a week of respite received very little care. I found the staff were defensive and actually did not provide accurate details about the home prior to my friend staying.
It was impossible to see the rooms available,

and we were told there were only two available at the time, both on the top floor.
My friend, in the end, cut short the respite and spent four days there. As a frail and vulnerable person, I think that homes should be able to show rooms, and be transparent about what they can and cannot supply. Most of all, kindness and compassion. Care that has been discussed in a plan, which is carried out, is also important if the person staying in a home is aware that they have the right to have the care they need, but this was not apparent. A bowl of water for my friend to wash herself given by the night staff, before they went off duty by 7 am in the morning is not client-led care.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your review. We were sorry and disappointed to hear that you did not think your friend’s stay matched our usual high standards of care and comfort. Whilst we usually get excellent reviews, we will take on board the feedback here and discuss the elements in the team to ensure that we continuously improve.

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Review from Sue W (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience

Watermoor is lovely old house set in well looked after grounds within walking distance of Cirencester town which is great for mobile residents. Some rooms have lovely views over the gardens too where, in fine weather some outdoor activities take place.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you so much for taking the time to review and for providing this feedback.

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Review from Mary W (Resident) published on 4 December 2020
Submitted via Postal Card • Report

Overall Experience

I am very happy with Watermoor House. The carers are devoted to caring for you and we have lots of laughs. It is a very happy home. It is a lot of money per month and I wish it was less but I do realise there are a lot of overheads to deal with. I would recommend it to other people.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your positive rating of Watermoor House!

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Review from Ian A (Son of Resident) published on 26 October 2020
Submitted via Website • Report

Overall Experience

My mother has been at Watermoor House since November 2018. Initially, she was mobile, although reluctant to leave her room and integrate with fellow residents (her decision) and for a long time now, unable to leave her bed due to continuing falls. During this period, the team have cared for her exceptionally

well and gone beyond what I would consider normal for a care home. The team have been in regular contact with me by email to update me on changes during these challenging times. Additionally, I am in contact with the manager by telephone to arrange visits during the pandemic. These have been difficult because we have had to wear full PPE and so we have not been visiting as often as before. All arranged perfectly to my satisfaction and I may add my mother’s. In addition, there seems an exceptionally low staff turnover. The team are all doing a great job in what is an exceedingly difficult period, and I would have no issues recommending the home for a loved one.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for a kind and thoughtful review, it is very much appreciated.

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Review from Tracey C (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience

My mother was extremely poorly when she came to Watermoor House. The staff were extremely professional and efficient and very caring towards her. Nothing was too much trouble. In the past few weeks Watermoor House has made a massive difference to my Mum's quality of life in her remaining years. We cannot

express how amazing the staff have been in a short time here and most importantly Mum is happy and well cared for.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you very much for your review of Watermoor House!

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Review from T H (Daughter of Resident) published on 18 October 2019
Submitted via Postal Card • Report

Overall Experience

Always a friendly welcoming greeting on arrival and departure. Staff always make time to talk at a moments notice. Too many expensive bank staff are used - meaning unfamiliar faces/staff for residents. Food is often not cooked to Mothers liking meaning she doesn't eat it - eating alone in her room has

now become a habit rather than a need/necessity.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your review. It's great that the great caring staff are recognised and we'd love to chat with you about areas we could improve.

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