Watermoor House

Watermoor Road, Cirencester GL7 1JR
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9.4 33 Reviews
  • Watermoor House, Cirencester
Watermoor House offers residential and respite care in a warm and welcoming home, set in a quiet leafy area of Cirencester.

A truly dedicated team provide friendly and tailored 24-hour care for residents in a comfortable environment where residents are encouraged to maintain their independence and continue to make decisions about how they wish to live their lives.

Daily activities and entertainment for residents are many and varied and include regular outings to local attractions. The en-suite rooms are attractively decorated and the home prides itself on serving traditional home-cooked food.

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Care Provided by Watermoor House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Watermoor House (RCH)
  • Person in charge
  • Susan Owen (Chair of Trustees)
  • Admission Criteria
    • Pre-admission assessment of needs
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010
    • Number of floors: 3

Funding & Fees Guide for Watermoor House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,375 – £1,545
    • Self-Funded Residential Dementia Care £1,375 – £1,545
    • RESPITE Self-Funded Residential Care £1,750 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,750 – £1,750

  • Respite stays are charged at £250 per day, for periods from one day to several weeks.
  • (these prices are only a guideline, please contact Watermoor House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Please park in the available spaces directly in front of the house or in the adjoining complimentary car park.


Watermoor House Reviews (33)

Total of 33, showing 21-33
9.4

Watermoor House has a Review Score of 9.4 (9.439) out of 10, based on 10 reviews in the last 2 years. Over all time Watermoor House has 33 reviews.

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Date Published

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Review from Margaret B (Resident) published on 7 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone was very friendly and helpful. Too much food - smaller helpings would be better.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your review, all feedback is appreciated. Just to confirm that unfortunately, our Activities Coordinator has been away but we are looking ahead to a comprehensive program and lots to look forward to at Christmas.


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Review from Michelle (Granddaughter of Resident) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a care home in Cirencester I nearly didn't look at Watermoor House, I am so pleased I did! From the very first visit, I liked the 'feel' of the home. Everyone was very friendly even though I came at busy times such as lunch and the medicines round.
I chose this care home as
they cater for End Of Life. Immediately my Grandmother was made to feel welcome and encouraged to engage with other residents downstairs. From the cleaners, receptionists, carers, catering and office staff, handyman and entertainment staff, I can't thank them enough!!

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you for your review. We are glad that you did come to look at Watermoor House and recognised our commitment to care and warm environment!


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Review from Barry (Son of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides excellent care in a warm and welcoming environment. The staff are friendly, caring and helpful. The food is excellent and the rooms are warm and clean. There are many activities arranged for the residents and both trips out and visits in are provided.
I would really recommend this
care home.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you very much for your lovely review of our home.


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Review from A B (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt lived at Watermoor until she died nearly two years ago. She was so happy there. When my mother had a bad fall recently and needed some respite care, Watermoor was the only place we'd consider. Over and above the usual things that one looks for in a care home, we met a high number of staff
who remembered my aunt, thus demonstrating continuity of staff and a seemingly low staff turnover - both very important when trying to gauge staff morale. We also noticed residents moving around the home going about their daily routines and it's good to see them being encouraged to remain mobile if they can. I worked in a care home in the catering department for twenty years so have an insight into the trials and tribulations of this type of work, but it's my opinion that Watermoor stands alone in its excellence. I can't fault the way we were received in our hour of need! We're hoping the respite care will become permanent - we're working on it! Thank you one and all, you're amazing.

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Review from Gillie R (Daughter of Resident) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved to Watermoor House almost seven years ago. She passed away in July 2017. During that time, both she and I were impressed by the warmth and dedication of the staff.


With the support from managers and the whole team, my mother was able to spend her final days in her own lovely room.

Many of the staff went above and beyond to ensure that she was as comfortable as possible. Our family felt very well supported by all as well.

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Review from J P (Daughter of Resident) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved from a care home in Suffolk to Watermoor House ten months ago and has settled really well. Her mobility and mental capacity has improved since she has been in Watermoor House. The staff are all very friendly and caring and Mum is dealt with in a very dignified manner. She is encouraged
to join in with the many varied entertainments and activities and has had several trips out for lunch, which she really enjoys.

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Review from E L (Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here 3 weeks and have decided to stay. I have a lovely large room and am allowed to have some of my own furniture pictures etc.
The staff are extremely friendly and helpful. There are things in the lounge like bingo, choir, crosswords, scrabble and many other things like outings to a cafe
and a picnic on a barge on a canal and other outings. Good fresh food and a lift to the different floor levels.

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Review from J L (Daughter of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here initially for two weeks respite care but very quickly decided she wanted to stay. The staff are kind and caring but residents are encouraged to be as independent as they are able to be. There is an excellent range of activities and trips to choose from and she is able to have some
of her own furniture items.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you very much for your kind review. We take pride in our service and we are glad to hear this feedback.


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Review from Kathleen D (Sister-in-law of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have taken our sister to Watermoor House who really loves the home. The staff are so helpful and nothing is too much trouble. The old house and grounds are beautifully kept. If we take her out, they get her ready for us.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you so much.


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Review from Alison B (Niece of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean, comfortable and well decorated. The staff are very caring and nothing is too much trouble. I am very happy that my aunt is living here and know that she is well looked after.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you very much for your review, your feedback will be passed on to the team.


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Review from Donald S (Son of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very friendly and helpful. They look after mother very well although she can be trying at times. The room is very good, with an outlook onto St. Michaels Field. The rooms are kept clean. The laundry service girls are very good. The entertainment lady is always doing things
for and with the residents. Food is plentiful, if not always to her liking.

Reply from Helen Wallace, Business & Marketing Manager at Watermoor House

Thank you very much for your kind review, Mr S, the feedback will be passed on to the team.


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Review from Robert A (Son of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has spent the last four years at this care home and has loved it there. Staff and facilities are excellent. The care and attention she received was always top class and appreciated. She recently passed away and the care was brilliant. The night staff were extremely professional and supportive
of both my wife and I at the time of her passing. The home manager and her staff could not do enough to help her and us.

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Review from Sheila (Resident) published on 18 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived in the house both the main house and the JM Wing for nine years. I now can't think of any other home i could bear to move to. It is now my family home. The care is the very best you could have, the carers are now my family and i love them dearly. There are up's and downs with likes and
dislikes about the food and menus but i wouldn't leave unless they kick me out!! Thank you for caring.

Reply from Tracey Wellingham, Business & Marketing at Watermoor House

Our staff were so delighted to read these lovely comments from one of our long stay residents. We all take great pleasure in being part of a very special family that is Watermoor House.


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Current Review Score: 9.4 (9.439)

Overview of Review Score

The Review Score of 9.4 (9.439) out of 10 for Watermoor House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.439 for Watermoor House is calculated as follows: ( (60 Excellents x 5) + (46 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 114 Ratings = 4.439

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Watermoor House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jan 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Amy

Amy Payne

Job Title: Home Manager

Joined: 2024

I am an experienced Home Manager, having worked my way up from care assistant through to management. Gaining experience at every level has helped me to understand how a care home needs to operate in order to meet our residents' needs and ensure that they feel comfortable in their homes.


I joined Watermoor House in September 2024 and am looking forward to developing the home further from its strong foundations. This beautiful care home has so much to offer - with its lovely setting, caring staff, and wide range of activities for residents - and I am excited to be able to bring my skills and expertise to the organisation.


Janine

Janine Larner

Job Title: Deputy Home Manager

Joined: 2023

Janine has lived in the local community for over 30 years, bringing up her family in the idyllic Cotswolds and working a large proportion of her career in the care industry, mainly in management roles.


Janine hopes her knowledge of the industry, will enhance the services Watermoor provides and looks forward to seeing the positive impact she can make.


Victoria

Victoria Johnson

Job Title: Business & Marketing Officer

Joined: 2024

Victoria has a background in business and project management, transferring her skills to the care sector within this role.


Liz

Liz Powell

Job Title: Head of Care

Joined: 2023

I am the main point of contact for families and individuals considering Watermoor House as a care home. I would love to show you around the home and answer any questions that you might have, and also usually carry out pre-admission needs assessments - to make sure that we have the right information and equipment in place to offer each resident first-class care from the day that they arrive.


I have a variety of care experience and qualifications, having most recently completed End of Life Gold Standard training. I have lots of daily interaction with our residents and enjoy getting to know them.