Ashley House

The Avenue, Langport TA10 9SA
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9.8 50 Reviews
  • Ashley House, Langport
Ashley House Care Home is situated in the small town of Langport, a civil parish of Somerset. The attractive home dates back to Victorian times and is at the end of a quiet, beautiful tree-lined avenue.

The skilled and dedicated care team provide care 24 hours a day from a tailored and person-centred approach, allowing for flexibility and choice for each individual. The teams are on hand to assist with all everyday tasks required and would describe Ashley House as a ‘home from home’.

Ashley House offers both permanent placements and shorter respite breaks providing flexibility suitable to each individual’s situation. A shorter respite break is ideal for if family members are going on holiday or if you just require some TLC. Understanding that moving into a care home can be a daunting thought, respite is a great way to sample Ashley House prior to making any final decisions.

All bedrooms are fully furnished inclusive of a television, and many of the bedrooms also have en-suite facilities. Ashley House also offers bedrooms with stunning views of the garden and has various homely spacious communal rooms including a lounge and separate dining room. The garden is maintained all year round and leads to a light and airy conservatory perfect for soaking up the summer weather.

Ashley House understands how important mealtimes are, this is why the chef offers a nutritious and varied menu attractive to all nutritional needs and tastes. The Activity Coordinator is also on hand to provide an engaging and varied activity and events calendar suitable for all interests and personalities.

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Care Provided by Ashley House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Burns (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 2

Funding & Fees Guide for Ashley House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Residential Dementia Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Care £1,000 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,300
  • (these prices are only a guideline, please contact Ashley House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available out the front of the home.


Ashley House Reviews (50)

Total of 50, showing 21-40
9.8

Ashley House has a Review Score of 9.8 (9.762) out of 10, based on 20 reviews in the last 2 years. Over all time Ashley House has 50 reviews.

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Review from Beth L (Daughter of Resident) published on 8 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited Mum before Christmas, the staff were welcoming and we had a cup of coffee and a biscuit during our visit as well as a catch-up with the activities coordinator and manager. Reassured that we can visit Mum at any time and we don't need to call ahead. The home is great with Mum, able to adapt to
her needs and keep us updated on her care needs.

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Review from Catherine C (Daughter of Resident) published on 12 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased to be able to say there has been a marked improvement in the general atmosphere in the home. I have been feeling the morale of the staff had been declining and it was beginning to be a much less attractive home for my mother to live in which was concerning. I believe it is very important
for the residents to be stimulated by a variety of activities on a regular basis and I understand how covid stopped all these happening. It is so good to know the home is now employing an activities assistant and already this is making a big difference. Ashley House is beginning to be bright and happy again.

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Review from Val M (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my 87-year-old mother (who was living alone) had 2 nasty falls in her home within 2 months, both resulting in time in hospital, she came to the conclusion reluctantly that she had no alternative but to look for a place where she could be looked after. She knew all the care homes in the area, as
she had visited friends over the years, and she declared Ashley House to be her favourite. I then visited Ashley House and came to the conclusion that this was indeed the right place for her. The staff were very welcoming and demonstrated a very caring and considerate ethos. The manager and her team showed attention to detail; nothing is too much trouble, and thankfully, they were able to find her a room within 2 weeks. Although Mum has found giving up her independence hard, she has settled well at Ashley House, and we are happy that she is being looked after so well. The food is first class; the location is lovely – her room overlooks the moors and the train track which she loves.

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Review from J M (Partner of Resident) published on 17 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first visit to view the home I quickly felt this was the home I had been looking for and that my partner who has Alzheimer's would be well cared for. It was ideal for him to have respite care for 2 weeks initially before he became a full-time resident. On admission, he was made to feel very
welcome and his room was beautifully presented. The manager and her staff have all been so helpful, both before admission and since. It has been reassuring for me that there is always a member of staff available to answer any questions I may have, either on the phone or in person. Truly a home from home with a lovely warm atmosphere.

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Review from M P (Friend of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House is a small, homely residential home with a lovely garden and a large conservatory. The staff are attentive and go out of their way to accommodate the needs of each resident and have a very friendly approach. The management is effective and always keeps you informed.

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Review from Nicola F (Niece of Resident) published on 21 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt spent a month of respite care at Ashley House because she had lost a lot of weight and was rather weak. She felt nervous at first but the staff were so friendly and welcoming that she settled in well. She enjoyed eating her meals with other residents… both the food and the chatting. There is
a lovely caring atmosphere with a great family feeling. My aunt has
put on weight, is much stronger, and is looking forward to her next holiday at Ashley House.

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Review from Peter N (Son of Resident) published on 15 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a gem of a find Ashley House was when we were looking to relocate my 94-year-old mother into a care home. After a spell in hospital she felt that she could no longer manage in her own home 230 miles away and wanted to move near to us. Our first impression of Ashley House was how peaceful and calm
it felt which we knew was essential and the attentive, friendly staff have helped my mother settle in beautifully. She feels safe there and is treated with respect and we are relieved that she is looked after so well. It is definitely like a home from home, clean and tidy, with meals adapted to suit individual likes and dislikes. My mother is now thriving there and has her own independence alongside the appropriate help she also needs. She can choose where she has her meals and if she wants to join in any activities. We are always welcome to visit and as a family feel supported too with excellent communication from the whole team. We are happy for anyone to contact us if they would like more information.

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Review from Alison C (Daughter of Resident) published on 14 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House is a caring home. My mother settled in quickly and was always well cared for. She lived in the home for nearly 3 years, much of it through the Covid times. The staff negotiated all the Covid procedures well and made timely decisions. The staff were happy to chat with my mother and it was
lovely for her to always have someone on hand to help and reassure. In her last few days, she was treated with great kindness and dignity allowing her to pass peacefully.

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Review from Craig P (Grandson of Resident) published on 27 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan moved into Ashleigh House in November 2020. Initial support, preparations and care planning were excellent, leaving me feeling reassured. When she moved in they were very accommodating with settling her into her room and making her feel at home, which was an added challenge due to her Alzheimer's.
I have continued to be impressed with all the friendly and helpful staff and the level of care and dignity my nan receives, with an ethos that staff 'work in the residents home' which is evident. Food provided is clearly an excellent, varied menu my nan enjoys. There is a varied programme of activities, which the home has adapted to her needs, she is able to choose to participate or not. The property and gardens are very smart and clean and fits with the general homely feel. I receive regular, prompt and clear communication about any issues or incidents, as well as when things are going well. Ashleigh House is everything I wanted for my nan, she has truly thrived in her new home.

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Review from Roger W (Guardian of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House is like home from home and they have taken away all of my worries and concerns in looking after my relative. The staff are more like family and the level of care shown is above and beyond. I welcome anyone to contact me if you want to know more. Thank you to all at Ashley House.

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Review from Jill L (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was well cared for at Ashley House. Her room and bathroom were always very clean. She generally looked clean in herself with nice clothes. She had a very small appetite but she enjoys her food. Her last two weeks before she died she was so comfortable. I thought the care was brilliant/ The
staff were popping in giving her drinks and making her comfortable. The staff were also extremely helpful to me and my son in her last days.

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Review from Willa (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home now for two and a half months and has settled in very well. She is thrilled with her room in the original house and being able to put up her pictures and have her bits and bob's that make it her home. Mum is very much a foodie and having baked all her life has quite
high standards/expectations for food and I can report that she is extremely happy with the varied and well-prepared diet.
The staff have been wonderful, they are caring and attentive and when Mum had a medical emergency recently they acted swiftly, with compassion and kept me informed promptly. It is very reassuring to know that she is in Ashley House.

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Review from M P (Daughter-in-law of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's stay was very short, but she was happy there.

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Review from C H (Respite Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed with Ashely House. Over the years I have visited various residents. But this is the first time I have had the experience of being a resident. The staff are friendly and helpful, nothing was too much trouble. There did not appear to be enough activities to stimulate the brain, however,
my stay was a very happy one.

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Review from A S (Son of Resident) published on 22 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House is welcoming with pleasant, professional staff. Residents are seen as individuals and related to kindly. Facilities are homely and food excellent. There is a good balance of activities and residents are allowed to help with things, keeping a sense of worth for them.

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Review from Sue I (Daughter of Resident) published on 11 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly the manager and her staff are amazing and always welcoming and so caring, I felt I really needed to write and say I now have my mother in Ashley House. She joined my father at the beginning of the year. Initially, she was just going for respite but settled so well decided she would stay. At
first, she didn’t join in with activities or the entertainment but now really enjoys it especially the quizzes, singing and storytelling.
Considering how mum was living before, although fairly independently, she has a much-improved quality of life.
Mum and dad being together means they can see each other whenever they want to as it was very difficult before.
My dad is not quite so good but they have put in place extra care so he is able to stay at Ashley where he is happy.
Last, but by no means least, they arranged a beautiful tea party for mum's 90th birthday for all her friends and on the Sunday a delicious roast for all the family. The cakes were amazing cooked by the chef. Thank you.

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Review from Carolyn D (Daughter of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received a very high level of care and support at Ashley House. The staff have worked hard to help her settle in, in liaising with the local GP and psychiatric nurse and crisis team, in order to find appropriate medication and care for her dementia. I can now relax knowing that she is
content and well looked after.

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Review from Denise C (Daughter of Resident) published on 8 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with my mother's care at Ashley House. The staff are always pleasant and helpful. They recently arranged a special birthday party for my mother which was lovely.

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Review from T R (Daughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A small, friendly home giving excellent care. Good home catering. Lovely garden and conservatory. The staff have time to talk to residents' visitors. Can I reserve a room, please, for me!

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Review from Sherrie-Jane J (Wife of Resident) published on 31 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this home for the last 5 1/2 years. In all that time he has been so well looked after by a very compassionate team. Since the new manager has been in charge everyone is happier and there is more stability in the home.

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Current Review Score: 9.8 (9.762)

Overview of Review Score

The Review Score of 9.8 (9.762) out of 10 for Ashley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.762 for Ashley House is calculated as follows: ( (179 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 231 Ratings = 4.762

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley House is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 28 Mar 2025

No Current Bed / Place Vacancies


Awards / Recognitions (1)

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Meet the Team (4)

Clare

Clare Wheeler

Job Title: Manager

Joined: 2022

Hello, my name is Clare, and I am the manager of Ashley House here in Langport.


Janice

Janice Howard

Job Title: Care Supervisor

Hello, My name is Janice and I work with Clare as the Care Supervisor for Ashley House.


Jeff

Jeff Thomas

Job Title: Handyman

Joined: 2022

Hello, My name is Jeff. I make sure the home is always safe and that the repairs are caried out, making sure Ashley House is a lovely place to live at all times.


Angie

Angie Morrice

Job Title: Activity Coordinator

Joined: 2020

Angie is the activity Coordinator at Ashley House