Beechwood House has a Review Score of 9.9 (9.922) out of 10, based on 22 reviews in the last 2 years. Over all time Beechwood House has 45 reviews.
Review from Geoff A (Husband of Resident) published on 14 March 2025
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Review from Kevin A (Son of Resident) published on 11 March 2025
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Review from Derek G (Grandson of Resident) published on 6 February 2025
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Review from Michael M (Son of Resident) published on 22 January 2025
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Reply from Claire McMahon McMahon, Area Manager at Beechwood House
Thank you so much for your wonderful review and recommendation of Beechwood House! We're delighted to hear that your father is happy, content, and feels well cared for-it's exactly what we strive for. Keeping families informed and involved is so important to us, so we're glad you appreciate the updates and pictures of the activities he enjoys. Your kind words about our staff and the home's environment mean a lot to us, and we're thrilled that you feel reassured knowing he's in a safe and supportive place. Thank you for taking the time to share your experience, and your gratitude will be passed on to the whole team. It's greatly appreciated!
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Review from Steve H (Son of Resident) published on 20 January 2025
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Reply from Claire McMahon McMahon, Area Manager at Beechwood House
Thank you for your heartfelt review of Beechwood House. We're so pleased to hear that your mum and dad have found a consistent, caring, and happy environment with us -it's truly what we strive for every day. Your kind words about our carers and their positive attitudes mean the world to us. We're incredibly proud of our team, and it's wonderful to know their dedication and willingness to go above and beyond have made such a difference for your family. Thank you for taking the time to share your experience. It's an honour to care for your parents, and we'll be sure to pass along your gratitude to the entire team.
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Review from Clare N (Daughter of Resident) published on 20 January 2025
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Reply from Claire McMahon McMahon, Area Manager at Beechwood House
Thank you so much for your thoughtful review of Beechwood House. We're delighted to hear that you chose us for your mum's care and that our welcoming atmosphere, comfortable spaces, and attentive staff stood out during your search. It's heartwarming to know that your mum is happy in her newly decorated room and enjoying the activities available. Being able to host your family for Christmas dinner and create those special moments is something we love to do - it's wonderful to hear how much it meant to you. Your kind words about Beechwood's long-standing reputation are especially meaningful. Knowing that your mum's own mother was here thirty years ago and that you still hold us in such high regard is truly an honor. Thank you for your trust and for sharing your experience-it means the world to us!
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Review from Heather B (Daughter of Resident) published on 20 January 2025
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Reply from Claire McMahon McMahon, Area Manager at Beechwood House
Thank you so much for your wonderful review! We're delighted to hear that Beechwood House has provided such a positive experience for both you and your mum. Our team is committed to offering a caring, professional environment and it's heartwarming to know that you feel supported and kept informed about your mum's care. The variety of activities we offer is something we take great pride in and it's wonderful to hear that your mum has been enjoying them. We're so grateful that you've chosen Beechwood House for your mum's care and we truly appreciate your kind words about our team. Thank you again for your trust and for taking the time to share your experience.
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Review from Alison W (Niece of Resident) published on 7 October 2024
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Reply from Claire McMahon McMahon, Area Manager at Beechwood House
Thank you so much for your wonderful review! We're thrilled to hear that your uncle enjoyed his time with us over the past several months. It means a lot to us that you found our staff to be lovely and helpful, and we're glad the range of activities was enjoyable for him. We always strive to create a warm, welcoming environment for both our residents and their families, and your kind words are truly appreciated. We look forward to continuing to make every day special for your uncle and all our residents.
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Review from L B (Friend of Resident) published on 19 August 2024
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Review from Julia B (Daughter of Resident) published on 16 July 2024
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Reply from Claire McMahon McMahon, Area Manager at Beechwood House
Thank you so much for your heartfelt review of Beechwood House. We are thrilled to hear that your dad has been well cared for and that you appreciate the efforts of our dedicated staff. It's wonderful to know that the daily activities and trips we organise have made a positive impact on your dad's experience. Our team works hard to ensure that every resident feels valued and enjoys a vibrant, engaging lifestyle. Your kind words mean a lot to us and inspire us to continue providing the best possible care. Thank you for your trust and appreciation. Best regards, Claire.
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Review from Deborah C (Daughter of Resident) published on 4 June 2024
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Review from G R (Son of Resident) published on 23 May 2024
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Reply from Claire McMahon McMahon, Area Manager at Beechwood House
Thank you so much for your heartfelt review of Beechwood. We are truly touched by your kind words and are so glad to hear that your mother felt safe, secure, and happy during her time with us. It means a lot to us that she was able to make friends and enjoy her stay, despite the challenges of dementia. Our team strives to create a homely and supportive environment for all our residents, and it is wonderful to know that we were able to provide that for your mother in her final months. We appreciate your recommendation and your recognition of our staff's dedication. We take great pride in maintaining a clean, tidy, and welcoming home, and your feedback reinforces our commitment to excellence. Thank you again for sharing your experience. Please know that your mother's presence was cherished, and we are honoured to have been a part of her life. Warm regards
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Review from Charlotte L (Friend of Resident) published on 7 May 2024
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Reply from Claire McMahon McMahon, Area Manager at Beechwood House
Dear Charlotte, thank you so much for your wonderful review of Beechwood. Delighted to hear about your positive experiences when visiting our home. It's heart-warming to know that you feel welcome and enjoy the friendly, bubbly atmosphere that we strive to create. Our goal is to make both residents and visitors feel at home and your feedback reaffirms that we are achieving this. We are glad that you appreciate our decor and the relaxed ambience, as we put a lot of thought into making the environment as homely and comfortable as possible. It's also great to hear that you enjoy the music, the coffee machine and the hospitality offered by our staff. Our team takes pride in engaging both residents and visitors in our activities and we're pleased that you enjoy being a part of them. Your comments will be shared with our staff who will be thrilled to hear that their efforts have made such a positive impression. Warm regards, Claire, the home manager and the team.
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Review from Sharon H (Daughter of Resident) published on 12 January 2024
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Reply from Claire McMahon, Area Manager at Beechwood House
Thank you for your lovely review of the home. We are delighted to see such lovely comments and that you find all the staff friendly.
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Review from Louise D (Daughter-in-law of Resident) published on 12 January 2024
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Review from Sally N (Daughter of Resident) published on 4 September 2023
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Review from Kim R (Daughter of Resident) published on 26 June 2023
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Reply from Claire McMahon McMahon, Area Manager at Beechwood House
Thank you for such lovely feedback, and we are so pleased you are happy with the home and the care and support we provide to your mum.
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Review from Stephanie B (Daughter of Resident) published on 25 May 2023
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Review from K B (Wife of Resident) published on 23 May 2023
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Review from David H (Son of Resident) published on 18 May 2023
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The Review Score of 9.9 (9.922) out of 10 for Beechwood House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.922 for Beechwood House is calculated as follows: ( (239 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 258 Ratings = 4.922
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Beechwood House is based on 22 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 22 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 12 Mar 2020
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