Cary Brook

Millbrook Gardens, Castle Cary BA7 7EE
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9.6 89 Reviews
  • Cary Brook, Castle Cary
Cary Brook maintains a home-from-home environment, combining the benefits of an independent lifestyle with quality care provision. Cary Brook has been recognised under the Gold Standard Framework Award for end of life care.

An activities coordinator makes sure there is always plenty to do and enjoy, and residents have access to Skype and WiFi to keep in touch with friends and family. A catering team prepare nutritious meals onsite to suit taste, meet care requirements and maintain a healthy diet.

The team are highly-trained and experienced in many specialist and sensitive needs, including supporting adults with dementia.

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Care Provided by Cary Brook

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Warne (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cary Brook

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Cary Brook fees generally range from ÂŁ1,330 – ÂŁ1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Cary Brook to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cary Brook Reviews (89)

Total of 89, showing 1-20
9.6

Cary Brook has a Review Score of 9.6 (9.585) out of 10, based on 24 reviews in the last 2 years. Over all time Cary Brook has 89 reviews.

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Review from S H (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always seems content, never agitated or upset whenever I visit her at Cary Brook. The staff always treat her with respect and kindness. Mum's personal care has improved since she has been there, her hair and nails are always cut and neat. I like the fact, that there is so much space for the residents
to move around. The home is always clean and welcoming.

Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for taking the time to share your lovely feedback for Cary Brook. Your Mum's care and contentment is so important to us, and it means the world that you feel welcome when you visit. We look forward to seeing you again soon.Best regards,Somerset Care


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Review from Anna C (Friend of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very clean, smells nice all of the time. Staff very attentive and very compassionate with residents, in fact very friendly to everybody. I cannot fault the place its the best home that I have ever visited.

Reply from Somerset Care, Cary Brook at Cary Brook

Thank you so much for your wonderful review about Cary Brook. We are touched that you rate the home so highly, and we look forward to welcoming you back for another visit soon.
Best regards, Somerset Care.


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Review from B C (Wife of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lots of meaningful activities arranged for residents including a visit by a choir to sing carols and another with various animals. Making cakes, mince pies, decorations and displays of snowflakes, stars, lovely decorated trees which residents are encouraged to help with. A raffle and quiz to raise funds
for the residents outings. Vibrant, caring, well organised and fun. Staff doing a great job.

Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for taking the time to share your lovely feedback for Cary Brook. Our activities team will be particularly pleased to read your kind words about the range of activities, entertainment and outings which they organise for our residents. Thank you for sharing your experiences with us - we look forward to welcoming you back to the home soon.


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Review from D B (Son of Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to end of life care recently and passed away. The staff were faultless in their care, attitude and professionalism in dealing with my mother. Thank you all for every thing you have done over the last 18 months. Thank you.

Reply from Somerset Care, Somerset Care at Cary Brook

Thank you so much for taking the time to leave a review for Cary Brook, especially at such a sad time for your family. Thank you for trusting us to care for your mother in her final precious days.


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Review from J G (Wife of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband looks well care for on my regular visits. Any concerns that I may have and discuss with the staff are responded to in a positive way. The staff are kind and caring to the residents. One a negative note, I was disappointed to see the lounge carpet replaced with hard flooring. I understand
the reasons, but the homely feel has been lost and the look is more institutional.

Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for taking the time to leave a review for Cary Brook. We always welcome feedback from our residents and their loved ones, taking on board any suggestions which enable us to continue to improve the service and environment we offer. Thank you especially for your kind words about the care which your husband receives - we will be sure to share this with the team.


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Review from A M (Husband of Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and care provided. Attention to well being of residents is very obvious and of a high standard.

Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for providing such wonderful feedback about the care your wife receives at Cary Brook. We will be sure to share your comments with the team.


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Review from Z H (Daughter of Resident) published on 8 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and happy, good interaction with residents and family members. Willing to answer questions and queries at all times. Cary Brook is always tidy and clean, kept very fresh.

Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for sharing your kind feedback for Cary Brook. We are delighted that you are pleased with the care home environment, and the communication between our team, our residents and our visitors.


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Review from P L (Daughter of Resident) published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, friendly and happy.

Reply from Somerset Care, Somerset Care at Cary Brook

Thank you for your kind review. It is a pleasure to read your lovely feedback for Cary Brook.


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Review from M C (Wife of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carybrook is a wonderful care home. Staff are all brilliant, happy and caring. My husband is always so well looked after. He is always content. This goes a long way for my peace of mind, knowing he is safe, well, happy and cared for. The staff go the extra mile, no matter what time of day I visit everyone
in amazing and cheerful. It's the best.

Reply from Somerset Care, Somerset Care at Cary Brook

Thank you so much for writing such a beautiful review for Cary Brook! It means so much when we hear how the care we provide is making a positive difference to our residents and their loved ones. We will be sure to share your lovely words with the team.


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Review from D C (Daughter of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst Mum is increasingly unable to engage with me for very long, the staff make visits very good experiences. I witness kindness, patience, incredible skill, and respectful and considerate care. Each visit, I learn more and more about how I can be around my mum in a way that supports her. The staff
are incredibly helpful, even at times when they have competing priorities. They make me feel very welcome and are always smiling. They listen if I have any concerns or requests. I cannot recommend Cary Brook highly enough in terms of care.

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Review from Gillian A (Sister of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My own experience is that Cary Brook is an excellent care home. It is extremely well maintained - spotlessly clean with beautiful, well-tended gardens. The staff members at every level are kind, considerate, and polite, both to residents and their visitors. My sister has advanced dementia. She is an
intelligent woman so it is not immediately obvious to casual observers that she lacks mental capacity. Staff appears to make allowances for her aggressive, demanding behaviour which must at times be difficult to tolerate. My sister has been in Cary Brook for 6 months now and was initially very unhappy. She now appears to have settled and to regard it as her home, which I believe is largely due to the kindness and tolerance of the staff. The home offers a range of activities to occupy their residents and now that my sister is a little more settled they will take her out into the town for cosmetic treatments and recently took her, with a number of other residents, to the seaside!

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Review from H p (Wife of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my husband's second stay of respite care at Cary Brook! I found the home to be welcoming and caring. Staff were cheerful helpful and efficient with paperwork, as well as attitude to the clients. There was a calm feeling around the home generally.

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Review from F M (Daughter of Resident) published on 12 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Cary Brook last summer, and the care and support she has had and continues to receive is fantastic. The staff goes above and beyond to ensure the safety and well-being of the residents. The activities are excellent and the home is spotlessly clean. It was a difficult decision to put
my mum into long-term care, but I believe that she is as happy as circumstances allow and feels very safe. The staff at Cary Brook have made this possible.

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Review from Marian P (Wife of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely welcoming home. My husband is always well looked after, clean and tidy and well-fed. I am always impressed by all the staff, they are all so kind and caring and happy, which is lovely as it makes it a great environment. Staff are always attentive towards everyone. The place is always
clean and everyone looks happy and content. I am very pleased I found this care home as it puts my mind at rest that my husband is very well cared for.

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Review from Carole P (Niece of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is a real pleasure to visit Cary Brook. The staff are always welcoming and efficient. All residents seem content and happy which is a result of staff interaction and care which is always evident. Cary Brook provides a safe and cheerful environment and a sense of community - many thanks to all.

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Review from Shirley K (Wife of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recently, I was able to join my husband and other residents and visitors at Cary Brook to join a special Valentine's Day celebration. A hot and tasty meal was served with appropriate, decorative table settings! The meal was followed by lively entertainment given by a young guitarist. The whole event
illustrated the care given to supporting residents and visitors in a friendly and thoughtful way. My family continues to be grateful to the staff for their kindness and support.

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Review from L G (Daughter of Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has lived in Cary Brook for the past year. During that time, we have experienced first-hand the caring atmosphere created by dedicated staff. The combination of good humour and professionalism means that we can be sure that Dad is in safe hands. We very much enjoy visiting wherever possible and
always feel welcome and part of the life of Cary Brook.

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Review from C M (Daughter-in-law of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We thank Cary Brook for the wonderful care of my mother-in-law in the two and a half years spent in the residential home. Also, the dignity and care in her final days and hours leading up to her death. Our grateful thanks from Son and Daughter-in-law.

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Review from Megan S (Wife of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff always very helpful.

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Review from Rachel C (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been a resident for approximately thirteen months. I have found the standard of care to be very high. Staff are very communicative and always contact me quickly if there are any changes or concerns regarding my father. It is very reassuring to know that he is safe at all times.

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Cary Brook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Cary Brook is calculated as follows: ( (171 Excellents x 5) + (105 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 282 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cary Brook is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Chris

Chris Hayes

Job Title: Interim Registered Manager

Being Interim Manager of Cary Brook is such a rewarding and interesting role, and it truly is a privilege to care for and get to know our residents who are living with dementia. Listening to the residents’ life stories is both amazing and surprising – it is unbelievable how much some of them have done in their lives and they are a real inspiration to me. I love it when the residents come and sit in the office with me to have a chat.


Cary Brook is a homely and friendly place, filled with laughter, singing and smiles. My close-knit team support each other and go the extra mile for those in our care. It is so rewarding to know that our residents feel at home here, and to receive feedback from their loved ones to say how happy they are at Cary Brook.


I am a very approachable person and always happy to have a chat, so if you would like to find out about how Cary Brook can support you or a loved one, please get in touch.


Frequently Asked Questions about Cary Brook

What types of Care is Cary Brook registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cary Brook provide?

Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Cary Brook have?

There are 45 Single Rooms.

What are the Facilities & Services at Cary Brook?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cary Brook to the centre of Castle Cary?

0.2 mile(s) as the crow flies, distance by road may be significantly further.