Cary Brook

Millbrook Gardens, Castle Cary BA7 7EE
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9.6 89 Reviews
  • Cary Brook, Castle Cary
Cary Brook maintains a home-from-home environment, combining the benefits of an independent lifestyle with quality care provision. Cary Brook has been recognised under the Gold Standard Framework Award for end of life care.

An activities coordinator makes sure there is always plenty to do and enjoy, and residents have access to Skype and WiFi to keep in touch with friends and family. A catering team prepare nutritious meals onsite to suit taste, meet care requirements and maintain a healthy diet.

The team are highly-trained and experienced in many specialist and sensitive needs, including supporting adults with dementia.

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Care Provided by Cary Brook

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lisa Warne (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cary Brook

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Cary Brook fees generally range from ÂŁ1,330 – ÂŁ1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Cary Brook to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cary Brook Reviews (89)

Total of 89, showing 21-40
9.6

Cary Brook has a Review Score of 9.6 (9.585) out of 10, based on 24 reviews in the last 2 years. Over all time Cary Brook has 89 reviews.

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Review from Beryl V (Wife of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my husband's condition has further deteriorated, the challenges for the staff have inevitably increased. Their patience, sensitivity and care have continued with their usual warmth and professionalism. I am deeply grateful. I have peace of mind, knowing that he is safe and so very well cared for.
I always receive a warm welcome and frequently have useful chats with staff. The home is always calm, clean, homely and welcoming.

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Review from S F (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all of the staff, including laundry, kitchen, cleaners, maintenance, office and carers - all who played such an important part in looking after our father during his stay here. Despite his behaviour, the staff always treated him with patience and respect and when he was taken
to hospital, the kindness and care shown to him was outstanding. Now in a nursing care environment, we are so thankful for the advice and help given by all. You will always have our admiration and respect, thank you so much.

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Review from Claire H (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been impressed by the level of care Mum has received to date. She has lived at Cary Brook Care Home for just 9 weeks. We are pleased with the friendliness of staff and feel Mum is safe and well looked after. It's nice to see Mum spending time in the communal room which has a relaxed atmosphere.
There are lots of activities and music/films to prevent boredom and stimulate residents.

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Review from J F (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, helpful staff, nothing is ever too much trouble when caring for their residents or even the residents' families.
Plenty of activities for the residents to take part in.
Always clean tidy.
My mother is very happy there.

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Review from T T (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Cary Brook, from maintenance right through to management, clearly care about all of the residents. Every time someone came past where my mum was, they always spoke to her whether it was once or half a dozen times.
Sadly Mum was only at the home a short while before she passed away but the
care that we all received was amazing. Mum passed with dignity, which was something that dementia robbed her of.
The staff at Cary Brook refer to residents as family and that is certainly something that comes across when you visit.

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Review from H C (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always cheerful, friendly and helpful. They have made my mother very comfortable and she is as happy as can be expected. We are very grateful for her care.

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Review from C G (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Cary Brook for just over four months. As a family, we feel much more relaxed knowing Mum is in a safe environment and being cared for by an excellent, hard-working professional team.
The staff are extremely welcoming, approachable and helpful. They are kind, understanding and incredibly
supportive of the residents and relatives. Thank you so much.

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Review from Wendy B (Niece of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a lovely home, so much care for all the residents, even through difficult times. My mum was there until the summer and also my aunty until recently, I cannot fault the care and kindness given to everyone and also to the visitors, nothing seemed too much trouble. I would have no problems at all
recommending this care home and thank you to everyone there for all your hard work and care.

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Review from Charles C (Son of Resident) published on 28 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move my mother into Cary Brook Care Home was very difficult, I felt that I was letting her down and taking her away from her familiar home and garden. In reality, I now realise that she has much better care and a more stimulating environment to spend her remaining time.
The kindness
and care shown by the staff is exemplary.

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Review from S B (Wife of Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been well cared for, although his condition has progressed, and I could not care for him properly at home.

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Review from P L (Daughter of Resident) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and helpful staff. Mum, on the whole, is happy and well cared for.

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Review from Edwin D (Son of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, helpful staff that were always pleasant and professional and appeared to go above and beyond to make my father's stay with them a pleasant and enjoyable one and meeting his needs and requests.

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Review from Neil A (Son of Resident) published on 12 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Cary Brook Care Home has shown the hard work and dedication of all the staff there for an excellent run care home for my mother. Well done and thank you.

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Review from Carol W (Wife of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring by all staff involved with my husband. Only there for six weeks prior to dying but he was looked after so well. All staff at Cary Brook Care Home look after everyone so well, including all visitors.

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Review from N G (Daughter of Resident) published on 13 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Cary Brook Care Home more highly, from the standard of care, the staff, cleanliness, support and help. My mother continues eighteen months to release her beautiful 'smile' and this makes me believe she is happy and well looked after. The staff, most of who have been working at Cary
Brook for a long while, are superb with their ever-friendly manner and are a credit to Cary Brook.

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Review from P T (Son of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, we are mostly met by staff who have a positive, friendly demeanour and seem happy to see us.
Mum is always clean and tidy which makes us think she is well cared for. Staff are always happy to talk to us about any issues Mum may have, which are few. Mum seems happy and is liked by all.

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Review from Wendy M (Wife of Resident) published on 22 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always kept informed of chages. Staff are very welcoming and efficient. Delighted with the care my husband receives.

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Review from S F (Friend of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A lady had an apartment in the same development where I had an apartment. We found that we had much in common and became close friends.
This lady was later diagnosed with dementia and a place was found for her at Cary Brook Care Home. She has been a resident for one year and I have visited her once
every two weeks, subject of course to the virus.
The staff at Cary Brook have been most helpful throughout in arranging these visits and attending to my requests, putting flowers in water and having lunch together.

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Review from Rose K (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my father is receiving from Cary Brook is excellent. The staff are kind, helpful and extremely courteous. When he was recently ill, they were very efficient in organising him to be seen and treated by the GP. They have also sorted without any fuss the oiling and syringing of his blocked ears.
I am also impressed by the measures of safeguarding the residents from the various nasty viruses that we are plagued with. I would definitely recommend Cray Brook to anyone looking for care for their loved one.

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Review from Marion S (Daughter of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appointments easy to make, PPE readily available. Staff friendly - tidy home, clean and fresh.

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Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Cary Brook is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.585 for Cary Brook is calculated as follows: ( (171 Excellents x 5) + (105 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 282 Ratings = 4.585

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cary Brook is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Chris

Chris Hayes

Job Title: Interim Registered Manager

Being Interim Manager of Cary Brook is such a rewarding and interesting role, and it truly is a privilege to care for and get to know our residents who are living with dementia. Listening to the residents’ life stories is both amazing and surprising – it is unbelievable how much some of them have done in their lives and they are a real inspiration to me. I love it when the residents come and sit in the office with me to have a chat.


Cary Brook is a homely and friendly place, filled with laughter, singing and smiles. My close-knit team support each other and go the extra mile for those in our care. It is so rewarding to know that our residents feel at home here, and to receive feedback from their loved ones to say how happy they are at Cary Brook.


I am a very approachable person and always happy to have a chat, so if you would like to find out about how Cary Brook can support you or a loved one, please get in touch.