St Cecilia Care Home Ltd

1 Hitchen Lane, Shepton Mallet BA4 5TZ
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9.9 13 Reviews
  • St Cecilia Care Home Ltd, Shepton Mallet
St. Cecilia Care Home is a specialised residential care home caring for residents with residential dementia care needs. They are a locally owned, family business. A short distance from the centre of Shepton Mallet makes it ideal for excursions and shopping trips. Shepton Mallet is an old market town still operating a market every third Sunday of the month.

There are 17 single bedrooms, all being a comfortable size and tastefully decorated. Residents are encouraged to bring personal items from home such as pictures and furniture, to make the rooms feel more homely and special to them. All bedrooms can accommodate televisions and telephones and are fitted with a nurse call system. There is a very spacious, south-facing garden and two large lounges where visitors can catch-up and relax whatever the weather.

St. Cecilia provides the highest standard of care for residents with dementia needs. This means the care is individualised, incorporating the physical, psychological, social and spiritual needs of each resident. The residents are cared for respectfully in a warm and safe environment.

There are continued, excellent professional working relationships with members of the multidisciplinary team and The Home receives regular and valued input, from GPs, social workers, district nurses, etc. Care staff are on duty 24 hours a day. A choice of Doctors’ surgeries are available to residents and there is of course the option to remain with an existing Doctor. Health Care Assistants receive full and relevant training to enhance residents' care.

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Care Provided by St Cecilia Care Home Ltd

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracy Woolfrey (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (17)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015
    • Number of floors: 2

Funding & Fees Guide for St Cecilia Care Home Ltd

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,325
    • Self-Funded Residential Dementia Care from £1,325
    • RESPITE Self-Funded Residential Care from £1,325
    • RESPITE Self-Funded Residential Dementia Care from £1,325
  • (these prices are only a guideline, please contact St Cecilia Care Home Ltd to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • St Cecilia is a locally owned, family-run business offering specialist dementia care including day care and long or short term care. Their Home Manager, Tracy, is very friendly and always happy for visitors to call or drop in.


  • Parking

  • They provide parking on site and there is also road-side parking available in the immediate vicinity of the home.


St Cecilia Care Home Ltd Reviews (13)

9.9

St Cecilia Care Home Ltd has a Review Score of 9.9 (9.931) out of 10, based on 11 reviews in the last 2 years. Over all time St Cecilia Care Home Ltd has 13 reviews.

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Review from Cathy M (Wife of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been permanently living in St Cecilia's since June.
I looked at several homes but this one felt the right one with its homely feel and friendly staff and because I had worked in care I wanted to ensure that that was more important that he would get the care he needed!
The staff are
fabulous giving the care needed. Visitors are welcomed and included. There was recently an open day BBQ for residents and families with music which was a great way of getting to know other residents' families etc.
The manager has a good relationship with the staff with support and respect which is reflected in the care given and atmosphere in the home.
Although I am the wife of a resident in St Cecilia's I feel supported by the lovely staff. Keep up the good care.

Reply from Tracy Woolfrey, Home Manager at St Cecilia Care Home Ltd

Thank you for taking the time to express your feedback, it is very much appreciated and valued which I will pass on to the team. I am very pleased that you feel supported by all of the team, as I know at times, it has been difficult for you with the transition of your husband going into full-time care.


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Review from S L (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum who has Alzheimer's has been using this facility first as a day visitor and for respite care, then as her care needs increased, as a resident.
The manager, along with her team, are wonderful with Mum. The whole team engage with the residents and the staff's cheerful attitude gives a happy atmosphere
which is clearly visible when I visit Mum.
Mum is happy at St Cecelia's and joins in with all the activities. The whole team are professional and diligent with the care they provide to Mum, and they do it with smiles, hugs and kindness. Thank you to everyone at St Cecelia's.

Reply from Tracy Woolfrey, Home Manager at St Cecilia Care Home Ltd

It is very much appreciated that you have taken the time to write a review reflecting and sharing your experience with the Team at St Cecilia. I will pass the information onto the team. Thank you.


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Review from John H (Son of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum came to St Cecilia's after a fall at her house earlier this year followed by some weeks in Yeovil Hospital. St Cecilia's manager made Mum very welcome and has been very kind to Mum and her family ever since. The staff are also very kind and helpful. Mum has a beautiful bedroom which she feels
very 'at home' in. She can join the other residents in the lounge when she wants to and has very tasty meals in the dining room. The atmosphere at St Cecilia's is very relaxed which is important for someone like Mum who can be over-anxious. The manager keeps us all well-informed, and the rooms are always clean and tidy. Today (5/5/24), there was a special open day with a barbecue and drinks in the beautiful garden: the homemade trifle was a highlight!

Reply from Bonnie Frear, Quality Assurance Manager at St Cecilia Care Home Ltd

Thank you very much for your kind words and for taking the time to review St Cecilia Care Home. It is our pleasure to care for your mum. Glad you enjoyed the trifle!


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Review from L W (Daughter of Resident) published on 1 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has Alzheimer's has been using this facility for 2 years now. He has weekly day respite and occasional overnight respite care. The manager and her team are wonderful with Dad. He always comes away happy. They tell me how his day has been and his activities. The team are so good with Dad.
There are places closer to me but here Dad enjoys his once-weekly day care and his occasional overnight stays. Thank you to everyone at St Celia’s.

Reply from Tracy Woolfrey, Home Manager at St Cecilia Care Home Ltd

It really does mean so much to myself and the team for you to take the time to write a review on your father's daycare. I will share your comments with the team. Thank you.


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Review from Brenda B (Friend of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is hard work but the girls manage him well. He seems to be quite happy here.

Reply from Tracy Woolfrey, Home Manager at St Cecilia Care Home Ltd

Thank you for taking the time to write a review. I will share it with the team.


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Review from E B (Granddaughter of Resident) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, happy we know he’s safe there. He settled in very well and very clean and tidy, his room is a perfect size. They are very well cared for, the manager is excellent and very friendly.

Reply from Tracy Woolfrey, Home Manager at St Cecilia Care Home Ltd

Thank you for taking the time to review St Cecilia, it's a pleasure to welcome you all into the home. I will share your comments with the staff.


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Review from G F (Sister of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Cecilia Care Home is a very nice, friendly place to visit.
Residents are treated with respect.

Reply from Tracy Woolfrey, Home Manager at St Cecilia Care Home Ltd

It is very much appreciated that you have taken the time to write a review. I will share your review with the team.


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Review from Michael T (Son of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was admitted to St Cecilia Care Home on 03/05/2022 with stage 4 dementia. From the first visit, we were made very welcome and shown around, the management and staff were very supportive in a difficult time. I was very pleased with the way things were done and the care she received. I had spent
over ten years looking after my mum alone before I concluded I could not cope any more and needed help, they first gave me respite dates and finally admitted her permanently. I have been very happy with the care and friendliness shown to Mum and me, I can visit any time daily and enjoy a cup of tea or a meal if I wish, I wish all care homes could be as good as this, giving care and love to people at a very difficult time in their life journey.

Reply from Tracy Woolfrey, Home Manager at St Cecilia Care Home Ltd

Thank you for a very heartfelt review Michael which I shall pass on to our dedicated team. It was an absolute pleasure to have cared for Mum and support you on her journey. The kettle will always be on, see you very soon.


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Review from Claire J (Stepdaughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother has been in the care home for over a year and has settled in, just like she’s at home. The staff put her and other residents first, providing a caring and compassionate environment. I highly recommend the home.

Reply from Tracy Woolfrey, Home Manager at St Cecilia Care Home Ltd

Thank you for taking the time to write your kind comments which I will share with the team.


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Review from Catharine K (Daughter of Resident) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only admitted to St Cecilia Care Home a few days ago, but our impression of it so far has been very good. The manager has gone out of her way to help us deal with horrendous NHS bureaucracy (Mum went from living at home into hospital, and from there to St Cecilia’s), and to make us all
feel as comfortable as possible with this potentially stressful change in our lives. We chose St Cecilia’s because it’s small, friendly and informal, and the residents seemed happier and more engaged than in other places we looked at. The staff seem competent and kind, and it feels more like a commune than an institution. When we have visited Mum, we have been made to feel completely welcome and part of the St Cecilia’s community. We very much hope that Mum will settle in and enjoy being there.

Reply from Philip White, Owner at St Cecilia Care Home Ltd

Thank you for your comments. I’m so pleased to read your comments about the home manager, her staff and all aspects of the home and how welcome you feel when visiting.


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Review from Richard D (Son-in-law of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is one of the best' my mother-in-law has been here for seven years, and the staff are so caring. The manager is very professional and has such a wonderful attitude towards residents, staff, guests and relations. My wife and I travel from Norfolk, and the journey can take up to five hours,
on arrival the manager will set up my mother-in-law's room for all of us to have lunch together - what a very nice thing to do; we are so grateful, the food is so nice as well.
We are so very lucky to have such a really, really good care home for my mother-in-law, which in turn allows my wife and myself to relax knowing my mother-in-law is in such good hands.

Reply from David White, Owner at St Cecilia Care Home Ltd

Richard, thank you for your lovely review! It's great to hear your kind words about Tracy and all of her staff at St Cecilia's. Many thanks.


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Review from Rose S (Daughter of Resident) published on 25 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here since February after a failed first care home placement elsewhere where he was treated appallingly. Because of this, I found it difficult to build trust with another care home, but I feel it has been easily done with St Cecilia. My dad has lovely banter with the staff, is well looked
after, and they manage any medical concerns proactively and thoroughly. It is a small home with a family feel and a small group of consistent members of staff. Any issues have been easily resolved with key workers/management and are easy to approach. I have never had issues calling and asking to speak to him. My dad is safe and well looked after, and I can visit to take him out for coffee and cake, which is the best I can ask for going forward, given the hand he has been dealt with dementia.

Reply from Philip White, Owner at St Cecilia Care Home Ltd

Thank you so much for your kind words. It’s lovely to hear that you have so much confidence in the management and care team. They take great pride in the care they offer to our residents, and I know your kind words mean a great deal to them.


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Review from Jo G (Daughter of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at St Cecilia Care Home for just over 2 years.
The care and compassion shown when my mother passed away was above and beyond the call of duty.
Each and every member of staff are caring, kind and passionate about all of the residents in this care home.
Not only do they look
after the residents they also look after and care for the families too, as we found out just a couple of weeks ago when my mother passed away whilst in their care.
I could not have wished for a better place for my mother to be, and for this, I thank you all from the bottom of my heart.
I would highly recommend this Care Home to anyone who has any doubts about placing a loved one in a home.

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Current Review Score: 9.9 (9.931)

Overview of Review Score

The Review Score of 9.9 (9.931) out of 10 for St Cecilia Care Home Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.931 for St Cecilia Care Home Ltd is calculated as follows: ( (121 Excellents x 5) + (9 Goods x 4) ) ÷ 130 Ratings = 4.931

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Cecilia Care Home Ltd is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Mar 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (4)

Tracy

Tracy Woolfrey

Job Title: Home Manager

Joined: 2014

Tracy already had five years of experience as a Registered Manager before she joined us in 2014 to manage St Cecilia. She started working in the care sector in 2001 as a carer for individuals living with dementia, progressing to Deputy Manager in 2005, and Registered manager in 2009.


She says: “What I really love about my job is the happiness and comfort we bring to individuals living with dementia, making their daily life enjoyable through getting to know their life history and incorporating this into their daily lifestyle. Words cannot describe how rewarding I find my work. I am very proud to head the team here.”


Tracy has strong family ties with her sisters and her two adult sons. She loves horses and has enjoyed riding all her life. For holidays she loves a cruise and has visited many countries around the world with her family.


Lauren

Lauren Heard

Job Title: Deputy Manager

Joined: 2023

Lauren joined us as Deputy Manager in 2023, having also worked at St Cecilia Care Home from 2014 to 2020 as a care assistant at the beginning of her care career.


She says: “I enjoy all aspects of my role, and love that what I do makes a genuine difference to our residents’ lives. It is so fulfilling to know you’re enabling vulnerable people to live their best lives when they are no longer able to do so independently.”


Lauren likes “tinkering with motorbikes” with her partner, and has ridden pillion as far afield as Snowdonia, the Lake District and Land’s End. She has a close family and enjoys being actively involved in supporting her younger siblings.


Philip

Philip White

Job Title: Operations Manager

Joined: 2003

Philip is the third generation of the White family to run the family’s care homes. He joined the family business in 2003, after taking his A-Levels, working his way up from washing dishes to his current position as operations manager.


He says: "At the heart of the care we provide is our commitment to providing a relaxed and nurturing home-from-home environment for our residents and ensuring they retain a genuine connection with their friends and families and local communities. This is what makes our homes special and our work so rewarding.”


In his spare time, Philip plays golf for Somerset and the South West of England and enjoys spending time with his wife and young family.


Bonnie

Bonnie Frear

Job Title: Quality Assurance Manager

Joined: 2023

Bonnie is responsible for overseeing all three of our homes, supporting the managers and helping ensure overall quality, systems compliance, new care planning and supporting governance principles.
She joined us in 2023 after a decade with a specialist dementia care home in Wellington, first as clinical lead for dementia care then as deputy manager.


She says: "Working in care is one of the most rewarding things you can do: knowing it’s in your hands to deliver the best quality of life for your residents and enjoying the variety of a working environment where no two days are ever the same."


A mother of two, Bonnie enjoys spending time with her children, her extended family and her dogs.


Frequently Asked Questions about St Cecilia Care Home Ltd

What types of Care is St Cecilia Care Home Ltd registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Cecilia Care Home Ltd provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Cecilia Care Home Ltd have?

There are 17 Single Rooms.

What are the Facilities & Services at St Cecilia Care Home Ltd?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Cecilia Care Home Ltd to the centre of Shepton Mallet?

0.4 mile(s) as the crow flies, distance by road may be significantly further.