Critchill Court

Lynwood Close, Frome BA11 4DP
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9.1 44 Reviews
  • Critchill Court, Frome
Critchill Court is a purpose-built residential home in Frome.

All of the bedrooms at the home have ground floor access to the garden and courtyard.

Residents are encouraged to personalise their bedrooms and receive care that is tailored to their individual needs.

Staff are compassionate and nurturing and respect and dignity are at the heart of their care. Critchill Court offers residential care and specialist dementia care in a dedicated dementia care suite offering safety and security for residents living with dementia.

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Care Provided by Critchill Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nichola Read (Interim Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Critchill Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,050
    • Self-Funded Residential Dementia Care £850 – £1,050
  • (these prices are only a guideline, please contact Critchill Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Critchill Court Reviews (44)

Total of 44, showing 1-20
9.1

Critchill Court has a Review Score of 9.1 (9.090) out of 10, based on 17 reviews in the last 2 years. Over all time Critchill Court has 44 reviews.

Overall Experience

  • 26
  • 13
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  • 0
  • 3

Date Published

44
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Review from K W (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was placed into Critchell Court Care Home on 26th November. Within a few days, she experienced missed medications (serious omissions of heart medication), lack of socialisation, safety issues with dementia patients entering her room at 3am and frightening her, with a male resident sitting
in her chair and female resident sitting on her bed. The care home ran out of critical medicines at least twice in a four week period. The care home corridors stink of urine and excrement at times.

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Review from S N (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

This is not a place for elderly frail people - my mother does not have dementia, yet she was placed here on an emergency respite. The care was inadequate, communication between managers and care givers non existent. My mother often did not have her prescribed medications at correct times, twice they
ran out of her medicine. She wasn't mobilized, major safeguarding issues with other residents stealing and getting into mum's room at 3am - and the whole place smells of urine as soon as you walk into the residents areas.

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Review from B B (Husband of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a carehome is a sad but significant moment and getting it right is important, after a few weeks I'm sure I did get it right.
My wife is well cared for in a happy situation, the staff are all you would hope for and I'm grateful to them all.
I visit every day and I'm also happy to be there.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you for your feedback, and I will share this with the team! We will continue to do the best to support you both through this time.


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Review from G B (Son of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff friendly and helpful when I visit my mother. The residents all seem happy. The food looks nutritious and well prepared and all the facilities are well looked after. The gardens are well tended and the car parking is adequate.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you for taking time to give us feedback. Our team will love hearing your experience.


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Review from Anne D (Daughter-in-law of Resident) published on 11 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Critchill Court Care Home for six weeks, sadly she died 21/08/2024. Five-star care! The care she was given was done with love and her dignity was never ever compromised. Without exceptions, the staff were amazing and looked after all the family members too. Whenever
the staff spoke to any of the residents, they were always very respectful, kind, and a little humorous even when it was not apparent anybody else could hear them.

Reply from Nichola Read, Registered Manager at Critchill Court

Dear Anne, it was an absolute pleasure getting to know your mother-in-law and your family. Thank you so much for taking the time to give us feedback. We wish you all the best for the future. Kind Regards, Nichola


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Review from G E (Son of Resident) published on 6 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have both entered Critchill Court together and have been made to feel so amazingly welcome and cared for. Thank you all. Mum and Dad's health is improving, they feel safe and secure. The attitude of the staff is great both to the residents but also to my sister and I and other family visitors
at what is a difficult time for everyone. The change to Agincare ownership seems to be settling down; it must have been tough for the staff but they didn't let it affect their work. The food is good and getting better as the chefs have more freedom, drinks and snacks are always on offer from the trolley. There seem to be some good activities, and the garden is looking better with all-day access so residents to sit out safely. General healthcare is good, and access to nurses and doctors is excellent, including out-of-hours. I could say more, but let's just say we are very pleased with our experience so far and very happy mum and dad have moved into Critchill Court.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you so much for your feedback. We are glad your family feel supported and, most of all, Mum and Dad. We will continue to work as hard as we can for our residents and on the garden! Kind regards, Nichola.


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Review from P H (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother came down for respite care - The staff was very welcoming and everything else was excellent but my Mother is temporarily deaf and was frightened by and couldn't converse with the other residents (most with some kind of dementia), but my mother at 93 years old still is very with it and bright.
The staff were so considerate and brilliant to Mum's predicament. She was taken to the hospital due to sickness of problematic hernia causing sickness and I was informed as so as paramedics were called and welcomed back warmly after her stay like a family member. I could see her and take her out for outings without a problem. Thank you.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you for your lovely review, we are glad that we were able to enable you and your mum to have that time together whilst she was staying. We hope that your mum continues to get better and it didn't dampen her holiday too much! Kind Regards.


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Review from T M (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been here for a year and she loved it here. She never wanted to go into a home but she has settled well and calls it her home now, staff are her family. We always get a lovely welcome from the staff when we visit. The home itself is a good size, but it does need decorating. It needs updating.
The activities room should stay as the residents enjoy it when they use it. Mum has definitely improved in herself, she even walks now. Music and dancing are her favourite.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you for taking the time to post this review. We love caring for your mum! Please watch this space as the decorating is all in the works. Kind Regards.


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Review from R M (Son-in-law of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Critchill are wonderful, you always get a warm welcome, especially from two members of staff in particular. The food is excellent and care is very good, some hope with the activities lady will be good.

Reply from Nichola Read, Registered Manager at Critchill Court

Thank you for your review! I am glad that you feel our staff are warm and welcoming. I will relay your feedback to the team in response to our activities. Kind Regards.


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Review from James L (Husband of Resident) published on 9 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Due to an emergency, my wife was placed by our social worker into Critchill Court at around 5 pm for a week. After a couple of days, I was informed that my wife was found in another male's bed, both have symptoms of dementia, this was at 6 am. He was trying to remove or put on her pyjama bottoms, checks
are done every hour, if a camera was fitted to cover the long hallway then this would not have happened. She had bruising to her arms and her wrists were tender. The police were informed but due to dementia, nothing was done.

Reply from Somerset Care, Somerset Care at Critchill Court

Dear James,


Many thanks for your feedback relating to what we appreciate is a very distressing incident. We would like to once again extend our sincere and heartfelt apologies to you and your family. The situation was identified as a result of our regular night-time checks, and we immediately took action to address the situation, as well as to inform both yourself and the police, as is our duty. We are being supported by a specialist safeguarding team to investigate and learn from the incident. We recognise the distress that this incident has caused, and warmly welcome you to further discuss the matter with the area manager who oversees this service, should you wish to do so.


Best regards,


Somerset Care


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Review from J W (Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Critchill Court staff are fantastic! They are able to cater for every need and go above and beyond. Thank you! You have made coming into a care home a surprisingly enjoyable experience!

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Review from Linda M (Wife of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Critchill Court are extremely helpful and caring. They made my husband very welcome, they also made me very welcome. It's bright warm and very homely. Within two days all staff knew his name, it was his birthday on the 19th of September, he was 83 years old. The home put on a wonderful
spread of food and welcomed lots of family members and it made his day special. I can't thank them enough.

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Review from W M (Grandson of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother has been welcomed extremely well and has settled in nicely. The staff are all very helpful, kind and helpful. I can't really fault the care and kindness of the staff, but unfortunately I can't say the same for the cleanliness of my grandmother's room. Her room is just not cleaned enough.
Her dirty incontinence pads are left in the bin for far too long, leaving the room smelling. Please clean more. Bathroom floor left dirty for far too long.

Reply from Somerset Care, Somerset Care at Critchill Court

Thank you for taking the time to leave a review for Critchill Court, and for your kind words about our care team. We are glad that your grandmother has settled in well. Thank you also for discussing your concerns with us directly, and for giving us the opportunity to advise of the increased staffing levels, new cleaning schedule and checks which we now have in place. Please accept our sincere apologies for the experience you describe, which falls short of the high standards we set for ourselves, and which our residents deserve. Thank you for sharing your feedback with us, so that we can continue to improve the service we provide.


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Review from Michael B (Brother of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My purpose was to give a massive credit to a carer, but no names can be given so my review is pointless, apart from the fact I believe Critchill Court and all staff are first-class. Thank you everyone!

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Review from Alan J (Husband of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the staff at Critchill Court for the treatment and comfort for my wife. The manager, office staff, nurses, carers, the cook and even the cleaners gave a friendly smile and I can't thank them enough.

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Review from L C (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and recently has come to Critchill Court for respite, from the moment my dad stayed on the first day, the staff were very friendly and welcoming, it was his birthday that week, and he had cake and balloons which he loved. Since this, he’s settled into his stay. We have had great
communication with all staff and been offered drinks every time I have come to visit.

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Review from Lesley B (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say thank you for looking after my mum for respite last week. She felt very safe and cared for and thought all of the staff were kind, thoughtful and good fun. Her visitors told me how lovely everyone was and my experience was of a very welcoming and friendly group who couldn’t do enough
for my mum and were also very concerned to make me feel looked after too.
Please thank everyone very much from both of us - it was a really positive experience and we will both be happy to repeat it in the future.

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Review from Linda T (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Critchill Court Care Home for many years. The staff are very caring and approachable and happy to answer any queries. Mum says she feels safe there and likes the staff who have a lovely rapport with her. The activities offered are varied and run by a very kind, enthusiastic
leader. Mum enjoys walking or sitting in the enclosed garden in summer. The dining area and shared spaces, e.g. activity room and lounges, are light, bright and inviting. I would recommend Critchill Court.

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Review from Vince P (Son of Resident) published on 23 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not during easy times (Covid), this care home looked after my Mum wonderfully.
All staff (and sadly due to external issues, there were many!) cared for and looked after a mother quickly degenerating with dementia.
The place is clean, secure and friendly. All staff, without exception, cared. Three
in particular.
Thoroughly recommendable.
(Just to make the review appear more genuine, and not all perfect! The gardens could be given slightly more attention!!)

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Review from D M (Son of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is really well looked after. Nothing is too much trouble for the wonderful staff.

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Current Review Score: 9.1 (9.090)

Overview of Review Score

The Review Score of 9.1 (9.090) out of 10 for Critchill Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.090 for Critchill Court is calculated as follows: ( (112 Excellents x 5) + (40 Goods x 4) + (20 Satisfactorys x 3) + (10 Poors x 2) + (18 Very Poors x 1) ) ÷ 200 Ratings = 4.09

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Critchill Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Critchill Court

What types of Care is Critchill Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Critchill Court provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Critchill Court have?

There are 46 Single Rooms.

What are the Facilities & Services at Critchill Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Critchill Court to the centre of Frome?

0.7 mile(s) as the crow flies, distance by road may be significantly further.