Critchill Court

Lynwood Close, Frome BA11 4DP
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9.1 44 Reviews
  • Critchill Court, Frome
Critchill Court is a purpose-built residential home in Frome.

All of the bedrooms at the home have ground floor access to the garden and courtyard.

Residents are encouraged to personalise their bedrooms and receive care that is tailored to their individual needs.

Staff are compassionate and nurturing and respect and dignity are at the heart of their care. Critchill Court offers residential care and specialist dementia care in a dedicated dementia care suite offering safety and security for residents living with dementia.

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Care Provided by Critchill Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 46 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nichola Read (Interim Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019
    • Number of floors: 1

Funding & Fees Guide for Critchill Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £850 – £1,050
    • Self-Funded Residential Dementia Care £850 – £1,050
  • (these prices are only a guideline, please contact Critchill Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Critchill Court Reviews (44)

Total of 44, showing 21-40
9.1

Critchill Court has a Review Score of 9.1 (9.090) out of 10, based on 17 reviews in the last 2 years. Over all time Critchill Court has 44 reviews.

Overall Experience

  • 26
  • 13
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  • 0
  • 3

Date Published

44
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Review from Sandra H (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at Critchill Court Care Home always seem very caring and patient when dealing with my mother.

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Review from Robert D (Cousin of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin's care home was closing on the 14th of October, we had three weeks to find a new one. We visited Critchill Court Care Home by appointment on Saturday the 24th of September and were most impressed. She was assessed by Critchill Court's assessor on the 3rd of October. They informed us she had
a room available on the 10th of October. She moved in, was greeted and given a cup of tea while her belongings were put in her room. We visited her almost a week later. She had settled and was happy and contented and informed us what was happening. We visited on 24/10/2022 on her 91st birthday, very happy and content.

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Review from David G (Brother-in-law of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife spent time in Critchill Court and now her brother is doing the same, and I have told my children that if I have to be put in a care home that is where I want to go.

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Review from Nigel P (Brother of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother is encouraged to join in group activities and keeps in the communal areas of the home. The staff are very good to him and he has a good rapport with them. Visiting has been restricted because of Covid, but when I meet him in the outside pod he is always on time and his appearance is good
as if he is well looked after. He always describes the staff as nice and says he like it at Critchill Court.

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Review from G F (Son of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been living at Critchill Court now for nearly four years and is very happy there. The staff are all very friendly and helpful and treat mum with dignity, care and compassion. During the past year, Covid precautions appear well thought out, practical and pragmatic. Mum feels at home in Critchill
Court and seems happy and comfortable there.

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Review from Tom H (Son of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a long-term resident of Critchill Court Care Home until her passing in February of 2021. I would have no hesitation in recommending Critchill Court based on our experience over this time. Mum was always really well cared for and this provided me great comfort and reassurance. Her needs
were increasingly complicated (due to Dementia) but at every stage, the team around mum, the manager and key workers provided solutions and a 'can do' approach to her care needs. I was worryied at different stages as her needs evolved that she would have to move to somewhere else, which would have potentially been very unsettling for her, but because of the wonderful staff there, this didn't happen. They provided a safe, secure, caring environment - met my mother's needs with calmness, patience and skill- all of which gave myself and the rest of my family huge reassurance. Thanks very much.

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Review from J H (Wife of Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and support provided is excellent. Staff are kind and professional and always busy. The rooms and furniture have all been recently updated or renewed. The meals provided are always freshly cooked and look very good.

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Review from Helen D (Daughter of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was treated with dignity and understanding. It has a family atmosphere. Clean and bright.


I thank the staff and her doctor and social help for their kindness.


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Review from Dave S (Son of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Cannot fault the care my mother receives at Critchill Court. Staff always helpful, they phone up when mum needs anything. This is a great help to me. Facilities are good, with a lovely courtyard in the centre, perfect for mum to sit out and get plenty of fresh air. Thanks to all the lovely staff.

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Review from Sue N (Daughter of Resident) published on 2 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought Mum in nearly one year ago purely for respite. Dad also moved in a few months later but sadly passed away in hospital so Mum has stayed. Mum can be very difficult and quite harsh, and quite rude at times, but EVERYONE is always so nice to Mum, my sister and myself. Nothing is too much trouble,
there have been many tears from my sister and myself and the carers always give us a cuddle to help us. I honestly don't know what we would do if Mum wasn't in Critchill Court. The staff are lovely, very considerate to us all. I still remember what one person said to me "don't worry we are looking after Mum now - when you leave your visit just go away and don't worry about anything we will deal with everything". I am extremely grateful to every single person in the home - the residents walk round all happy and friendly chatting to us. It is a lovely place and I know we did the right thing deep down, as it is such a friendly place to be. I would be happy to live there when the time comes.

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Review from V R (Friend of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with the way our friend has settled in and how well she has been looked aftert. She seems popular with staff which gives her a nice safe feeling. A year ago she was all alone and so confused but that's in the past now thanks to Critchill Court.

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Review from Karen L (Daughter of Resident) published on 11 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Last year I needed a home urgently for my troubled mum with Alzheimer's Disease who wasn't able to stay at her old care home. The staff listened and were full of compassion and couldn't be more helpful enabling mum to settle in straight away. The square layout means whichever direction mum turns she
will always find her bedroom. The secure garden allows mum the feeling of freedom she needs. The staff are extremely caring and always take time to listen to any concerns. The home is decorated in a bright and cheerful way, with plenty of open spaces and seating (not in a circle like some homes). There is a list of daily activities displayed for all to see. I can honestly say that they do happen because I've joined in with many of them. It's never easy to visit a loved one and then leave them behind, but I leave with a happier heart. I can't thank the staff enough for giving mum the respect and dignity that I feel she deserves through this extremely difficult, scary and very confusing time in her life.

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Review from A H (Relative of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having become quite concerned about the welfare of my wife's elderly relative, and with advice from doctors, we looked around this home as a possible safe placement. We instantly liked what we saw, it has been brilliant for our relative who feels safer and is being given emotional and medical support.
Also
really enjoys the activities on offer and being able to socialise a lot more.
The staff have been brilliant and supportive.
Overall the premises are clean and safe with good food and staff and all the residents seem happy.

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Review from G O (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Critchill Court for a one week respite stay. I felt as though she became one of the 'family' whilst there, and it was confidence instilling that the staff knew who she was and about her when I called to see how she was, even though she wasn't permanent. The other residents seemed settled
and contented and the staff seemed to have time for everyone and everything. We were made to feel welcome whilst visiting at dinner time, even with a baby in tow, and the staff were open to talking and didn't feel rushed. The difference in my mother over the course of her stay is immense; she seemed frail and lost when she arrived and left as the person she was several years ago...Well almost! Thank you to all of the staff and residents for making mum smile!

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Review from Angela J (Daughter of Resident) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my dad needed further care I was given two homes that were thought to be suitable for my dad's needs, one was literally round the corner to my house and one was about 15 minutes away, so naturally my instinct was to use the nearer home, until I went and visited Critchill Court, upon arrival and
after the tour I fell in love with the place, the biggest selling point for me was (and still is) the staff!


I cannot emphasise enough how well the staff look after the residents, they are amazing and nothing is ever too much trouble for them at all!! they really get to know the person so fast and work so very very hard, each and every one of them.


The Manager and the supervisors, along with the rest of the team are exceptional, they take time for even the "little things" to make the residents life that little better.


There is always something going on, and its very very clean.


I cannot thank them enough for what they have done and continue to do for my dad. Thank you very much!!!


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Review from Lesley K (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has just moved in on a placement after being in rest bite for 6 weeks. The manager and staff couldn't do enough for my mother. Getting tests done to make sure she received the best possible care. We are very grateful as a family and now know that she is safe and well cared for.

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Review from Claire S (Daughter of Resident) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad, as always, seemed very relaxed and happy when I visited. I take my dog to visit the home often and he is welcomed and spoilt by residents and staff! Dad was clean, tidy, which is how I always find him. We visited his room for a cardigan and the room was neat and tidy. We sat for a while in the
garden and was joined by his friend. This friendship is encouraged and helps Dad. I left before lunch, which he looks forward to. All in all a positive visit.

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Review from Chris P (Son of Resident) published on 6 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and always help where needed. Comfortable, homely surroundings with good food and welcome visitors at all times. Would like to see more trips out for the residents, although the activities within the home are very good.

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Review from Elaine P (Daughter of Resident) published on 5 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fantastic support for both my Mum & Dad at extremely short notice.


They were a great help and understood the needs of my Dad whilst my Mum was in the hospital and then took my Mum for a few days respite before they were ready to return home.


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Review from Shirley (Daughter of Resident) published on 5 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Critchill Court to meet and indeed exceed our expectations. My father was treated with care and respect for the whole of his respite stay.

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Current Review Score: 9.1 (9.090)

Overview of Review Score

The Review Score of 9.1 (9.090) out of 10 for Critchill Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.1 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.090 for Critchill Court is calculated as follows: ( (112 Excellents x 5) + (40 Goods x 4) + (20 Satisfactorys x 3) + (10 Poors x 2) + (18 Very Poors x 1) ) ÷ 200 Ratings = 4.09

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Critchill Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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