Croft House

Bridge Street, Williton, Taunton TA4 4NR
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9.4 45 Reviews
  • Croft House, Taunton
Croft House is located in a scenic location, where it opened in 2011 as purpose-built care home. It includes en-suite accessible bathrooms and dedicated areas within the home for dementia care.

There is plenty to do thanks to a dedicated Activities Co-ordinator. Residents have access to IT facilities to stay in touch with friends and family further afield.

The philosophy of Croft House is that residents are supported to live as freely and independently as they wish, while having access to a highly-trained and friendly team of care staff who get to know each individual.

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Care Provided by Croft House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Bulpin (Deputy Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (67)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Croft House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,340 – £1,540
    • Self-Funded Residential Dementia Care £1,340 – £1,540
    • RESPITE Self-Funded Residential Care £1,340 – £1,540
    • RESPITE Self-Funded Residential Dementia Care £1,340 – £1,540

  • Croft House fees generally range from £1,340 – £1,540 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Croft House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Croft House Reviews (45)

Total of 45, showing 1-20
9.4

Croft House has a Review Score of 9.4 (9.391) out of 10, based on 9 reviews in the last 2 years. Over all time Croft House has 45 reviews.

Overall Experience

  • 34
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Review from H G (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well looked after in Croft House. If ever there is a problem, I am kept informed which is important to me, for example contacting the local surgery. There are a lot of staff employed and naturally some know my mother better than others and go the extra mile to make sure she is dress
well and comfortable. The catering is excellent, lots to choose from, in terms of choice of menu. Activities are available to keep residents active and involved.

Reply from Somerset Care, Somerset Care at Croft House

Thank you for leaving a review for our Croft House Care Home. We are so pleased that your mother feels well cared for, and that you have the peace of mind that you are kept informed about her health and care. We will share your kind words with the team.


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Review from Alan W (Son of Resident) published on 21 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Croft House is a well-run, friendly, caring residential home where my father lives. He took a while to come to terms with losing his house, most of his possessions and his independence, but he now tells me often that he couldn't be in a better place, how kind the staff are and how well he is treated.
I visit 6 days a week and there is no restriction on what time I can come. He gets supplied with cups of tea and biscuits all day long, which he loves. I must pay particular tribute to the activities team, who make a huge effort to organise a wide range of things to amuse the residents, including trips out, games and entertainments. I can''t imagine him being in a better environment.

Reply from Somerset Care, Somerset Care at Croft House

Thank you so much for sharing your lovely feedback for Croft House. It means the world to hear that your father now feels settled, and is enjoying taking part in the activities arranged by our team. We are glad to also hear that you feel welcome when you visit the place that your father now calls home. We look forward to seeing you again soon.


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Review from Andrew K (Nephew of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The title Care Home explains exactly what Croft House encompasses.
My aunt was a resident for over 4 years, initially on a 2-week respite care, and never looked back.
Sadly she passed away yesterday but with dignity and love thanks to the staff, I cannot recommend the home and the staff highly enough,
she was always smiling whenever we visited, and couldn't speak highly enough of her days there.
It was an extremely satisfying end of her life enjoying things she would never have experienced from Bingo, Skittles, singing, interacting with people from all walks of life, haircuts, and nail manicures, in fact, a wholesome look to every day.
Se felt it was her home and extended family and wanted to spend her last days there, can there be a better testament?
Huge thanks to all the staff for their care and compassion.

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Review from K B (Granddaughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A really lovely care home. All the staff are fantastic and very friendly. They look after my lovely grandma very well. She’s always dressed well and she’s made to feel very at home. We are always welcomed and the home is incredibly clean every time I visit.

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Review from Margaret T (Friend of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very frail now but is being looked after with great care. Another friend was at Croft for some time before she died very recently and was also cared for with kindness and professionalism.

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Review from Ginnie F (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are so lovely to Mum. She is so well looked after and cared for. We are always welcomed and made to feel unrushed and looked after when we visit. We all visited Mum for her birthday today and the whole family were treated to a lovely afternoon tea and homemade cake. Such a lovely thought
and very grateful to be able to all celebrate as a family with Mum on her special day.

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Review from Lizzie J (Friend of Resident) published on 8 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent home from home looking after my dear neighbour and friend so well. The staff always work hard to care for the residents. The mad hatter's tea party was full of fun and laughter staff dressed up and pushed the boat out. Highly recommended to anyone looking for a care home for their loved ones.

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Review from Clair H (Niece of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our uncle has really loved living at Croft House. The staff are kind and respectful, they spend time listening to him, and nothing is too much trouble. He has felt safe and confident in this very friendly environment. We have had very good communication between ourselves and the home. They have kept
us informed of any changes or needs that would affect our uncle. We would like to thank Croft House for all the care they have given to our uncle.

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Review from D K (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about my mother and Godfather going into a home so uncertain of what was going to happen, unfortunately, they both ended up with Dementia/Alzheimers.
On arrival at the home we were greeted with the most wonderful team of staff always smiling and lots of laughter. The rooms are bright
well furnished and cosy. The staff are so cheerful and always on hand to help the residents/family members with lots of respect and loving care.
The managers of the home are the most wonderful and approachable people you could ever wish for, nothing is too much trouble for them. I try to visit every other day and I can honestly say I am always made to feel welcome, some days are better than others with my mother but on the bad days, there have been staff that have given me a hug and been willing to have a chat with me before I have left and made me feel better.
I really wouldn't want my Mother or Godfather to be anywhere else. This is just a wonderful home for them both.

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Review from D H (Daughter of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would just like to thank for staff for all the kindness they have shown my dad.
It took my dad a while to settle into Croft but after my visit today, I can see how must he has settled.
Residents were having a good time playing skittles, lots of laughter to be heard.

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Review from S D (Son of Resident) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received excellent care from all the staff. This made his final days much more bearable for my father and his family.
The communication was outstanding throughout his stay.
We saw how gentle and kind the staff were with my father and other residents.

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Review from Madeleine F (Wife of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a disaster of using another care home/provider for my husband who has dementia, we were fortunate enough to be offered a place with Somerset Care (Croft House Care Home)! I cannot express enough how wonderful they are. It started as soon as we got out of our car…a member of staff had finished
her shift…straight away she came up to say hello and greet my husband. They have made us all feel so welcome and helped my husband settle…they cannot do enough for him! To visit and see my husband smiling and joining in with the excellent activities coordinator is just fantastic! First-class manager and staff!

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Review from P G (Daughter of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and attentive staff at all times - and support given to family as and when needed. Mum feels very secure and almost "at home". Thank you.

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Review from Sheila C (Daughter of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother only moved into Croft House Care Home a month ago (early October 2021) as an emergency transfer from elsewhere and after a lengthy stay in hospital. The staff and management have made Mum feel very welcome and have been excellent at keeping me informed about how she is settling. As well as
supporting Mum, I have noticed how they have also helped me to settle into life with Mum in Croft House. Thank you.

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Review from John L (Son of Resident) published on 9 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff extremely helpful and always approachable for any help that may be required. The home is kept very clean and the food is good.
Most importantly, the staff are really caring.

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Review from Fred F (Partner of Resident) published on 8 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful. Commendably so considering current pressures.
There is good on-site parking, easy screen device sign in with sanitiser and PPE available.
It is a nice, modern home with tidy gardens and good views of surrounding countryside.
I have been kept well informed of any developments
and access has been good with safety a priority.
Due to current restrictions access has to be limited so I am unable to comment on details such as meals, activities and the like at this time.

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Review from Ivor S (Partner of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a carer 24/7 for two years for my partner. She was admitted to Croft House Care Home on the 8th September, her room is lovely with all the facilities you would expect.
I always find the staff helpful and friendly, nothing too much trouble.
She seems to have settled in well despite her dementia.

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Review from Jane H (Wife of Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall my husband was well cared for though he was reluctant to accept respite care, he had a good rapport with staff and seemed to benefit from the interaction with staff and other residents. My husband was unable to remember all the details of his stay but I have been able to talk to him about his
time in Croft House and he would return there if respite is required on a regular basis. His only criticism was that the room did not smell fresh - the carpet was stained and there was an underlying odour - though the room was clean. The bed could have been more suitable. Low divan bed.

Reply from Somerset Care, Somerset Care at Croft House

Dear Jane,
Many thanks for taking the time to leave a review for Croft House - we are delighted that your husband enjoyed and benefitted from his stay with us. Thank you also for allowing us the opportunity to discuss your concerns with you. Whilst the carpet had been professionally cleaned prior to your husband’s stay, we acknowledge that this did not fully resolve the issue, and so we are arranging for a replacement to be fitted in this room. We look forward to welcoming your husband back to Croft House for a repeat visit later this year, when we will be able to arrange a different bed for him if he prefers.


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Review from M R (Daughter of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Croft House for approximately 3 years. She has dementia and receives very patient help from the carers despite her behaviour being very challenging.

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Review from Vicky A (Daughter of Resident) published on 17 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Croft House for 4 months. The staff 'got' Mum and her complex ways very quickly, and were able to relate in a realistic and empathetic way. Staff have been exceptionally supportive not only to Mum but to me as it was a difficult time and some days now can be difficult. Mum can be challenging
at times but staff at Croft are caring and professional with their approach and communication with me has been excellent. I feel happy with Croft House and staff there and would recommend this care provision.

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Current Review Score: 9.4 (9.391)

Overview of Review Score

The Review Score of 9.4 (9.391) out of 10 for Croft House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.819 for Croft House is calculated as follows: ( (87 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 105 Ratings = 4.819

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.572 Points relating to the number of positive Reviews for Croft House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 9 Positive Reviews ÷ 13.4 = 0.672

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2023

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Lisa

Lisa Clark

Job Title: Registered Manager

My name is Lisa Clarke and I am the manager at Croft House in Williton. I have worked in the care industry for the past 26 years, starting as a community support worker, working in hospitals, and then moving through the ranks to supervisor and then manager. This has allowed me to understand the pressures and dedication it takes to provide excellent care to the people we look after.


My message to my team is always ‘we are privileged to come to work in our residents home every day, and we have a duty to respect this and feel proud’.


I believe in investing in my team, empowering them to be the best they can be, supporting them to develop and grow. I have an open-door policy, so I always make myself available. This then makes for a happy workforce and therefore a happy, welcoming home for our residents and their families.


I am excited to put my all into making Croft House the best version it can be. I look forward to sharing ideas, celebrating successes and supporting our wonderful residents to live the life they choose.


Frequently Asked Questions about Croft House

What types of Care is Croft House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Croft House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Croft House have?

There are 67 Single Rooms.

What are the Facilities & Services at Croft House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Croft House to the centre of Taunton?

13.7 mile(s) as the crow flies, distance by road may be significantly further.