The Dene Lodge

Bircham Road, Alcombe, Minehead TA24 6BQ
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9.9 32 Reviews
  • The Dene Lodge, Minehead
The Dene Lodge is a residential home in the Alcombe area of Minehead, which can accommodate 33 residents. They predominantly support those with dementia, but also welcome elderly residents requiring additional support with their care. The Dene Lodge also offers short stay services; respite care and intermediate care.

At The Dene Lodge, compassion meets comfort and residents become family. Established with a deep commitment to enhancing the quality of life for residents, they take pride in providing a nurturing environment that prioritises wellbeing. The dedicated team is passionate about delivering person-centred care tailored to meet the unique needs of each resident.

At the heart of the home's philosophy is a belief in maintaining the dignity and independence of every individual. They understand that each resident is a unique person with a lifetime of experiences, and strive to create an atmosphere that fosters a sense of belonging and purpose. A holistic approach to care encompasses not only the physical health of residents but also their emotional and social wellbeing. The team designs individualised care plans, ensuring that every resident receives the attention and support necessary to thrive in the community.

The home offers a range of accommodation options, each equipped with modern amenities and common areas which are welcoming spaces for socialising, engaging in activities, and enjoying delicious, nutritionally balanced meals.

Beyond the walls of the care home, the team actively engages with the local community, fostering connections and providing opportunities for residents to participate in meaningful activities and events. They believe in the importance of building a supportive network that extends beyond the facility to enrich the lives of residents.

If you're looking for a care home, the team invites you to explore what sets the Dene Lodge apart. Get in touch to schedule a visit.

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Care Provided by The Dene Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Hazelgate Ltd
  • Person in charge
  • Fiona Vigrass (Registered Manager)
  • Admission Criteria
    • We accept private and socially funding residents for long and short stay placements (including respite) We endeavor to complete in person assessments of all new residents to support the safety and well being of those in our care.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016
    • Number of floors: 3

Funding & Fees Guide for The Dene Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,600

  • The fees include 24 hour care, in house home cooked meals, all laundry cleaned, dried and ironed. As well as two dedicated activity staff to provide enrichment.
    *There are additional charges for the chiropodist, hair dresser, taxis, toiletries, dentist, as well as additional sundry items such as alcohol, cigarettes, clothing.
  • (these prices are only a guideline, please contact The Dene Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home are open to visitors, they have a private visitors room, beautiful gardens surrounding the property but do like to encourage friends and family to take their loved ones out, to enjoy the local amenities.


  • Parking

  • Free on-site Car parks are situated to the front and back of the home.


The Dene Lodge Reviews (32)

Total of 32, showing 21-32
9.9

The Dene Lodge has a Review Score of 9.9 (9.885) out of 10, based on 17 reviews in the last 2 years. Over all time The Dene Lodge has 32 reviews.

Overall Experience

  • 26
  • 6
  • 0
  • 0
  • 0

Date Published

32
5
9
17
15

Review from Jenni B (Daughter of Resident) published on 14 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed at Dene Lodge since July 2019. The staff have always seen my mother as an individual and have treated her with respect. They have respected me, as her daughter and I feel included as part of the team. They coped valiantly through the pandemic and I spoke to her on a videolink and
was able to visit when restrictions were eased. The staff are caring, hard-working and cheerful. The food is delicious.

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Review from Val B (Daughter of Resident) published on 14 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are extremely kind, polite and helpful. We are always given a drink on arrival. They always update me before they put anything new into place with Dad. Dene House has put themselves out to help Dad with new, more comfortable chairs. Dad goes out in the minibus, which he enjoys.
I haven't seen the rooms/facilities so I cannot comment. I can't say about value for money because I have nothing to compare it to.

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Review from F B (Stepdaughter of Resident) published on 14 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have found a better place for my stepmother. She has Dementia and Alzheimer's. They have transformed her. Always pleased and helpful. Due to covid, I have not been into the building. I could not recommend them more highly.

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Review from Mavis C (Daughter of Resident) published on 10 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 2.5 years and during that time, she has been treated with the utmost care and kindness. Due to her ongoing dementia and covid restrictions, the activities she used to be actively involved with are no longer appropriate. Mum, however, does still enjoy and respond to
the happy, positive atmosphere around her, for which I will always be grateful.

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Review from R R (Nephew of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's aunt has been at The Dene Lodge for almost 18 months. We are very pleased with the care she is receiving. She settled in very quickly and is very happy and comfortable. She is well looked after and we have every confidence in the excellent staff.
We have had no complaints from her, in fact,
she has said she is pleased to be there.
It gives us peace of mind that she is safe and cared for.

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Review from H W (Daughter of Resident) published on 17 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff at The Dene Lodge have always been very helpful and supportive of my father and his changing needs. When he had a fall when out with a friend, they worked extremely hard to get him mobile again.

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Review from S R (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent management providing a good working atmosphere where staff are happy and secure. This then makes the residents (many of whom have dementia) feel safe and secure.


I visit my mother (from the other side of the country) about every 4-6 weeks. It's a long 600-mile round trip and the staff and

management appreciate this - I cannot thank them enough for helping to make my own visits pleasurable which then helps me and my mother.

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Review from R P (Wife of Resident) published on 27 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and friendly.

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Review from Alison B (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dene Lodge is a brilliant, small home that caters really well for my mother's needs. Staff are friendly with residents and their families and care about the welfare of those they look after.

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Review from Angela R (Daughter of Resident) published on 20 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has just turned 100, has been a resident at Dene Lodge for the past 3 months. The manager and staff are always extremely kind and considerate. They have taken a great deal of time and care in getting her settled in. It is a great relief for me to see her being so well looked after in
nice surroundings as she had not been coping well in her own home for some time.

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Review from David M (Son of Resident) published on 20 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very helpful and staff are caring and supportive to me and my family. Mum seems to be contented and happy, considering her problems.

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Review from Christine R (Daughter-in-law of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found all members of staff to be pleasant and eager to help both family and resident. They show respect to residents and appear to have the patience of saints. Staff are prepared to go that extra mile to ensure residents are happy in their environment.
The cleanliness is superb and the cleaners
are very friendly towards residents.
The Christmas party which we attended, was great for all. Our mum even managed to dance although she rarely moves about.
There is a very welcoming atmosphere and residents are treated individually and their medical requirements are administered well.
The home is a place of safety for all.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for The Dene Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for The Dene Lodge is calculated as follows: ( (177 Excellents x 5) + (23 Goods x 4) ) ÷ 200 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Dene Lodge is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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