The Elms

Yeovil Marsh, Yeovil BA21 3QG
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9.9 66 Reviews
  • The Elms, Yeovil
The Elms is a well-established family-owned care home located in the village of Yeovil Marsh offering views of the rolling Somerset countryside.

The home is small and has a team of highly skilled staff who genuinely take time to get to know residents personally.

All the rooms are ground floor, en-suite and enjoy plenty of natural light. The Elms has undergone a refurbishment programme to modernise rooms, hallways and communal areas.   

Food is prepared fresh daily by a dedicated chef and the home provides a varied programme of regular activities including music, exercise and hobbies to help keep residents active, engaged and independent.

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Care Provided by The Elms

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Elms Residential Home (Yeovil) Ltd
  • Person in charge
  • Louise Turner (Registered Manager)
  • Admission Criteria
    • Social Services-funded Clients welcomed with financial 'Top-up'
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for The Elms

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,260 – £1,400
    • Self-Funded Residential Dementia Care £1,260 – £1,400
    • RESPITE Self-Funded Residential Care £1,260 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,260 – £1,400

  • Certain services are separately charged for and we ask residents to maintain a 'petty cash' balance in order to pay for them. These include, for example, hairdressing, chiropody, newspaper, taxi services, specific toiletries and specialty food/snacks/sweets.
  • (these prices are only a guideline, please contact The Elms to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Elms welcome guests at any time and staff would be delighted to give visitors a tour of the home and introduce them to residents. Please get in touch with the Registered Manager.


  • Parking

  • The Elms has plenty of off-street parking for the benefit of family and friends.


The Elms Reviews (66)

Total of 66, showing 1-20
9.9

The Elms has a Review Score of 9.9 (9.907) out of 10, based on 22 reviews in the last 2 years. Over all time The Elms has 66 reviews.

Overall Experience

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Date Published

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Review from stuart b (Son of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's been at the residential home since December. From day one Mum has settled in very well.
She enjoys the huge range of daily activities on offer, the food always looks lovely and full of variety and always homemade.
Mum enjoys her cake and coffee in the afternoons a real treat.
The home
is impeccably clean, the staff are always friendly and nothing is ever too much for them, even at busy times.
The social media updates are an excellent way of keeping not only myself updated but the whole family, seeing varies photographs of what mum has been up too.
Always kept informed of any issues if any including medical.
All round excellent service.

Reply from Karen Kay, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.


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Review from Nigel W (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident of The Elms. She has dementia and a number of medical conditions, which make caring for her demanding, and sometimes frustrating. The staff at The Elms are outstanding in caring for her, their approach to caring for dementia residents has settled my mother down, she is less frustrated
and I feel that they really know her, her needs and her personality. The home is clean, the staff really engage with the residents. I know this takes a lot of work and care. She genuinely seems happy here. There is a huge range of activities for the residents, the food looks great and I really appreciate the social media updates. The staff never appear stressed or overburdened, and clearly genuinely care for the residents.
We are kept informed of any updates, are free to visit any time and are always made to feel welcome.
This is how a care home should be.

Reply from Karen Kay, owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by Elms excellent. Thank you.


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Review from Tony W (Son of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms is a beautifully run residential care home that looked after my dear mum in the closing years of what was a very busy and active life.
The staff are delightful courteous and helpful and go the extra mile to assist.
It's a beautiful setting affording far-reaching country views from many of
the rooms, a big sun terrace, and masses of recreational space for the residents to mingle.
The ambience is good and the place is always spotless and a home from home for all its residents.
I never worry about Mum being there because I know she is well cared for and happy. The staff are a great crowd who work well together and I never feel anyone is unapproachable.
There is a lovely garden for everyone to enjoy in the better weather filled with a variety of shrubs, and bedding plants, tables and chairs are provided so in the better weather everyone who is able can fully enjoy the facilities.

Reply from Karen Kay, owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by Elms excellent. Thank you.


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Review from Tania R (Daughter of Resident) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into The Elms at a very emotional time for our family. All the staff have just been the best support for mum and their care and love for mum cannot be faulted. The room is clean and homely and the rest of the public rooms are so welcoming. Mum is thriving on the food and the exercises and
activities which happen every day look stimulating and fun. Mum loves the singing and animal visits best. We can visit at any time and nothing is too much trouble. Mum always looks clean and well cared for. I would highly recommend The Elms.

Reply from Karen Kay, owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.


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Review from Paul S (Brother-in-law of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since arriving at The Elms my brother-in-law has received great care. The staff and management have looked after him, and he's wanted for nothing. The daily activities, food, and his one-to-one care have been lovely. If your loved ones need professional care then I would not hesitate in recommending
The Elms.

Reply from Karen Kay, owner at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will pass on you kind words to the team, thank you once again.


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Review from Karen S (Sister of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved our brother down from London and we were worried about how he would settle in from the day he got here to now none of us have had any regrets. They are caring and helpful and my brother enjoys the daily activities, the company and the functions they put on that include the family. Glad we chose
The Elms, the views in the garden are just so beautiful.

Reply from Karen Kay, owner at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will pass on your kind words to the team, thank you once again.


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Review from Rosemary J (Daughter of Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms continues to provide excellent care for my mother.

Reply from Karen Kay, owner at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will pass on your kind words to the team, thank you once again.


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Review from Jennie T (Sister of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother lives at The Elms, his care is exceptional. Warm and caring staff, especially the Manager. All his needs are met. The food is excellent. The staff take time to do one-on-ones with him. They have so much patience considering his mental state. Although so upsetting to see him in such need,
so comforting to know he has the best care.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided. I will be sure to pass your comments on to the staff at The Elms.


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Review from Clare B (Daughter of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into The Elms 3 months ago. She is looked after by such caring, kind, warm staff. Her room is spotless and cosy as is the rest of the home. Her needs are met to a very high standard and she's looking so much better with the lovely food! The gardens and views beyond are beautiful - such a treat.
At a difficult time in our lives regarding our parents, The Elms came to our rescue both physically and emotionally.

Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care.


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Review from Jean B (Wife of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident for 20 months and his care is excellent, he is always clean and his food is extremely good. The staff administer his meds on time which is important with Parkinson's and his catheter care is dealt with with dignity and they keep infections at bay. The angels who look after
him are 5 stars, from the nurses, kitchen staff, cleaner and maintenance gentlemen they all make me feel cared for as well. The home is spotlessly clean and the garden is delightful. I am so pleased we are able to have the services of The Elms.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided. I will be sure to pass your comments on to the staff at The Elms.


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Review from Richard B (Son of Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to The Elms following a stroke and a diagnosis of dementia just before Christmas 2023 and they couldn't have been more welcoming. All the staff have made a real fuss of Mum and involved her in the group activities so she settled in really quickly. I know she is really happy at The Elms
because she suggests friends and other members of the family should move in.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.


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Review from Elaine B (Daughter of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Elms since Christmas 2023. It is a delightful place being all on one floor surrounded by beautiful, well-maintained grounds. The laminate floors throughout and slopes instead of steps mean my mother can use her walking aid. She has a very pleasant light room with
an ensuite. The food is very nice. I've been invited to lunch. Mum takes part in all sorts of organised activities with other residents which she enjoys. The staff are wonderful kind good fun cheerful endlessly patient professional and caring. They take care to help Mum with her clothes, hair, nails and makeup which is very important to her. They monitor her health and medication and I know that if I have any concerns that the home manager will deal with them quickly efficiently and professionally. I could not be happier with the care my mother receives at The Elms and she also realises how well she is looked after.

Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care, Manager.


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Review from M A (Nephew of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always looks excellent in the months I have been intermittantly visiting.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided. I will be sure to pass your comments on to the staff at The Elms.


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Review from P G (Son of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend The Elms Residential Home (Yeovil) where my mother, who is 100 years of age, is living. She has been in their care for around eight months now and I have found all the care staff to be very supportive and the home to be extremely well run. I have no hesitation in recommending
The Elms.

Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care. Registered Manager.


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Review from Jennifer W (Wife of Resident) published on 1 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had to look for a care home for my husband who had recently had a major stroke. I was recommended The Elms by several people. It has lived up to it's reputation. The staff are lovely and friendly, the home has the feel of a comfortable, welcoming place to live.

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Review from Jenny C (Daughter of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Found The Elms very friendly and caring. Small enough for each user to be treated as an individual whose needs are recognised in a supportive manner. Treated with dignity and patience. A very professional environment, lovely facilities and welcoming to visiting family and friends. My mum moved into
The Elms in October 2021 until December 2023 and I couldn't have asked for better care for her. Beautiful, peaceful, rural setting with the gardens well-maintained.

Reply from Louise Turner, Home Manager at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too.
The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.


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Review from Susan B (Friend of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a beautiful place The Elms is. So very clean, tidy and happy place. Nothing seems to be any trouble for the carers, they work so hard but always greet you with a smile.

Reply from Andrew Pickup, Owner at The Elms

Thank you for taking the time to review our home. We have had a lot of changes over the last few years and that is why your review is important to us. We aim to continue providing outstanding care for all our residents.


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Review from C B (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very supportive staff - family and residents. Welcoming and understanding in difficult situations. Keen to encourage inclusion in activities and participation. Good variety of activities. Lovely rooms with great access to outdoor areas.

Reply from Andrew Pickup, Owner at The Elms

Thank you for taking the time to write your review of The Elms Care Home. It is so nice to read positive comments on the care and support provided by our team. I shall be sure to share with them your review. The Elms is a secure residential home, our priority is to keep our residents safe in a safe environment. We have alarms and keypads on doors for security and safety, this is throughout the building, we also have a beautiful garden that the residents enjoy, and this area is also secure with a locked gate.


Thank you.


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Review from Susan B (Daughter of Resident) published on 27 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into The Elms, initially for a month of respite due to illness and once recovered she decided that she liked it so much that she decided to stay. She is still living there 9 months on and is happy, content and very well looked after. The staff are thoughtful and caring and really go the
extra mile to support both the residents and their families. All of our family have been made to feel welcome whenever we visit. We are kept informed of things affecting Mum, and we feel additionally reassured seeing her, at nearly 94, doing so well. She says that she is able to do the things she wants to do and does not feel pressured or worried in any way. There are always activities for the residents during the day and the staff make every effort to keep them varied.
The Elms really is a gem.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms. Excellent.


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Review from Cate W (Sister of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been made most welcome in The Elms after transferring from another residential home which was over 90 miles away from me. I am now able to visit on a regular basis. On her arrival, it took some time to settle in due to her dementia but the staff have been so patient, kind, and caring,
and they have found the best ways to help her with her needs. The Elms have activities for her to enjoy especially singing and dancing and I have seen her dancing away on their social media page. I can thoroughly recommend the home.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review, it is very rewarding to hear that you are happy with the service provided. I will be sure to pass your comments on to the staff at The Elms.


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for The Elms is calculated as follows: ( (237 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 259 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Elms is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Louise

Louise Turner

Job Title: Registered Manager

Joined: 2020

Hi I'm Louise. I'm passionate about delivering high standards of care for the residents we look after. I've been in the care industry for 24 years starting off as a care assistant, learning from the bottom, and working my way up to become a registered manager. I'm dedicated, hard working, conscientious, and have an in-depth knowldege of care. I like to give staff the same opportunities I've had and I encourage them to progress themselves through training and take on more responsibility. We are a great team here at The Elms and we ensure everyone gets a good quality of care and enjoys themselves - I can usually tell from the laughter I hear from both staff and residents in the corridors. Unlike other homes, The Elms is really a home from home for the residents with a friendly, relaxed atmosphere - this is how we like it to be.


Anita

Anita Coles

Job Title: Care Manager

Joined: 2016

Hi, my name is Anita and I have worked in the care sector for approximately 14 years, the last 5 of which have been here at The Elms. I am level 3 qualified and I am currently working towards my level 4 qualification. I am one of the Care Managers and I enjoy every minute of my job and still do! We are situated in a rural location with beautiful views that our residents all enjoy. We have a lovely working relationship with our residents and enjoy reminiscing about their past experiences and having a laugh. Here at The Elms I'm proud to say we provide top quality care and compassion for all of our residents and we always ensure all their needs are met.


Frequently Asked Questions about The Elms

What types of Care is The Elms registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Elms provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Elms have?

There are 28 Single Rooms.

What are the Facilities & Services at The Elms?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Elms to the centre of Yeovil?

1.9 mile(s) as the crow flies, distance by road may be significantly further.