The Elms

Yeovil Marsh, Yeovil BA21 3QG
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9.9 66 Reviews
  • The Elms, Yeovil
The Elms is a well-established family-owned care home located in the village of Yeovil Marsh offering views of the rolling Somerset countryside.

The home is small and has a team of highly skilled staff who genuinely take time to get to know residents personally.

All the rooms are ground floor, en-suite and enjoy plenty of natural light. The Elms has undergone a refurbishment programme to modernise rooms, hallways and communal areas.   

Food is prepared fresh daily by a dedicated chef and the home provides a varied programme of regular activities including music, exercise and hobbies to help keep residents active, engaged and independent.

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Care Provided by The Elms

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Elms Residential Home (Yeovil) Ltd
  • Person in charge
  • Louise Turner (Registered Manager)
  • Admission Criteria
    • Social Services-funded Clients welcomed with financial 'Top-up'
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for The Elms

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,260 – £1,400
    • Self-Funded Residential Dementia Care £1,260 – £1,400
    • RESPITE Self-Funded Residential Care £1,260 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,260 – £1,400

  • Certain services are separately charged for and we ask residents to maintain a 'petty cash' balance in order to pay for them. These include, for example, hairdressing, chiropody, newspaper, taxi services, specific toiletries and specialty food/snacks/sweets.
  • (these prices are only a guideline, please contact The Elms to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Elms welcome guests at any time and staff would be delighted to give visitors a tour of the home and introduce them to residents. Please get in touch with the Registered Manager.


  • Parking

  • The Elms has plenty of off-street parking for the benefit of family and friends.


The Elms Reviews (66)

Total of 66, showing 21-40
9.9

The Elms has a Review Score of 9.9 (9.907) out of 10, based on 22 reviews in the last 2 years. Over all time The Elms has 66 reviews.

Overall Experience

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Date Published

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Review from Sue W (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms has been home for Dad for the last 6 months, as he was no longer able to live independently after a series of falls. The home is in a lovely location surrounded by countryside, with great outdoor spaces for residents to sit. The rooms are spacious, clean and light and there is room enough for
Dad to have his own possessions around him. The manager listened to all our concerns and was very reassuring. The staff are caring, helpful and keep us updated, nothing is too much trouble.
Members of the family are always welcomed with a smile and we can rest easy, knowing that he is safe and well cared for. Thank you to everyone involved in his care.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too.
The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.


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Review from Raymond E (Brother of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was at The Elms for six months during which time she was well looked after by the staff. She was happy there and made friends. The home is surrounded by fields and a wonderful view. She really enjoyed the food. All the staff always made myself and my wife welcome when we visit and nothing
was too much trouble for any of them. The care home manager always kept us informed about her well-being. I would recommend this care home as excellent.

Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your sister. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted to our care.
Louise


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Review from Lesley R (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms is an excellent care home, and I would highly recommend it. It is a lovely modern bungalow, very light and airy, with beautiful views across the countryside. My mum spent 18 months here. She was happy and well looked after. The manager and staff are all lovely, friendly and very approachable,
and nothing is too much trouble. Mum's last days were spent here, and her care was impeccable. I have nothing bad to say about this lovely care home and would recommend it to anyone.

Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care.


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Review from Hilary W (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving mum into a care home was an incredibly difficult decision as she had always insisted on living independently. The care home manager listened to all our concerns and offered complete reassurance. To our amazement, Mum settled very quickly. She likes the food, says that the staff are all kind to
her and no one 'bosses her around'! She also likes the companionship of the other residents. When we visit, we are always greeted with a smile, all our questions are answered and the atmosphere in The Elms is that of a genuine home, not an institution. It always makes me smile when I see Mum treating the Elms as her own home.
Thank you everyone for helping Mum, and us, with the transition.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.


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Review from Sarah G (Daughter of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved into The Elms in May. The manager and her lovely staff made what could have been a difficult experience, a very smooth transition from hospital to the home. Dad settled in very quickly and clearly feels very at home there and he really enjoys the company of the other residents and staff.
The staff were very quick to understand my Dad's character and are very attentive to all his needs. The Elms has a lovely homely feel with beautiful views out towards the open country. Dad also really enjoys the food, particularly the homemade cake! The Elms are very good at keeping me informed of any news regarding my Dad and I feel that I can visit at any time. They even welcome my dog!

Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your Dad, I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care.


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Review from A G (Son of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of The Elms and its wonderful staff. From day 1 (Sept 2021), the manager and the team have made Mum really welcome. Of course, it took time to transition from living at home, independently to settling into communal life. Mum has been looked after so well along the way. She's
been helped and really well cared for, when needing medical intervention. As a family, we know she's in a warm, safe, friendly home, with incredibly caring, patient staff. She's eating a balanced diet. She's participating in the social activities, the regular residents' meetings and even singing again! Of course, care does cost and it's always an initial shock when having to research these things. Once that really tough decision is made, then obviously it's a matter of where? Without going into details of how we discovered The Elms, I'm very pleased we did. When researching, several people expressed to me how caring and friendly The Elms is. Over time, the cost is put into context, as I've tried to capture.

Reply from Andrew Pickup, Owner at The Elms

Our heartfelt thanks to you for the lovely words to describe the care of your mum. I will make sure that staff are aware of your comments, as your feedback is very important to us. I always say that we are the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. We are blessed to have such wonderful residents entrusted in our care. Home Manager, Louise Turner.


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Review from M C (Granddaughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad moved in, in June, and the staff have been brilliant in helping him to settle in. He seems to really love being at the Elms. Met some lovely people to keep him company, and says nothing but nice things about all the staff, and it’s wonderful to see him so happy and engaged with all the activities
the Elms offer to their residents. I haven’t seen him this happy and carefree in a long time.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have, not only for our residents but for the wider family too.
The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.


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Review from Ann K (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms care home is a lovely bungalow set in superb grounds surrounded by fields. My father is a resident and is settling in well. The staff are wonderful, nothing is too much trouble and are always friendly and very helpful with my numerous questions and requests. I would not hesitate to recommend
the Elms to anyone looking for a place for their loved ones. Thank you all very much for all your hard work and for caring so much.

Reply from Andrew Pickup, Owner at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will make sure that all the staff are aware of your kind comments, as your feedback is very important to us. I always say that we should be the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity. Louise Turner, Registered Manager.


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Review from Janet M (Friend of Resident) published on 18 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at The Elms is simply wonderful. Whenever I visit, I am met with smiles and am made to feel welcome and nothing is ever too much trouble. Even when covid first hit, they found ways to make life as interesting and normal as possible for everyone. All the residents seem very content here and
when you look at the activities board, there is always something going on to keep the residents stimulated. Birthdays are never missed and residents are made to feel special. A special mention for the lovely manager and all her team - they go above and beyond what is required from the job description. A wonderful, uplifting care home. Thank you, everyone.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your glowing review of The Elms. Working through a pandemic has been extremely tough but the staff have worked hard and shown their dedication to the home.
I will certainly share it with the team at The Elms.


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Review from Barry S (Son of Resident) published on 10 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Elms is an excellent residential care home in a small village, with beautiful views across the Somerset Countryside. The staff are very friendly, efficient and sensitive to the needs of both the residents in their care and visitors to the care home. Rigorous procedures are in place to ensure that
residents do not come into contact with coronavirus. After becoming quite isolated and struggling to cope living on her own, Mum has flourished since moving into The Elms. The quality of personal care is excellent and she relishes dining with the other residents and reports that the quality of the food is good. She particularly enjoys participating in the wide range of activities provided. The home is clearly exceptionally well run and the manager is friendly and approachable. Her staff are attentive to the needs of the residents. We have particularly appreciated being able to talk to Mum over skype and seeing photos and videos of Mum's daily life on the Home's dedicated social media page.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind words. We have a wonderful staff team who are committed to providing a very high standard of care and I'm sure they'll be delighted to read your lovely review. Wishing you and your family well.


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Review from Sheryl W (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we struggled with the decision to place my mother in a home. My mother has settled well at The Elms and we know we made the right choice. The staff were very supportive, especially the manager, who has kept in touch on a regular basis. We are confident my mother is receiving excellent care.
My mother has told me herself, the food is very good. The home is surrounded by countryside. It has a family atmosphere.

Reply from Andrew Pickup, Owner at The Elms

We really appreciate you completing this wonderful review. Feedback is greatly valued by the team and allows us to ensure we are delivering a very high standard of care and support. We are so pleased to read that you are happy with the care provided. I will make sure all our staff at The Elms know of your kind words.


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Review from Nicholas W (Son of Resident) published on 1 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for several years and was very content and settled well. Her care was excellent and the staff were always helpful and considerate. Her dementia was well managed and we always felt she was in good hands. She was warm, comfortable, well-fed and always clean as was the whole premises,
which we felt was most important. Her passing was gentle and sensitively handled. Thank you all.

Reply from Andrew Pickup, Owner at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will make sure that all the staff are aware of your kind comments, as your feedback is very important to us. I always say that we should be the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity.


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Review from Jo B (Daughter-in-law of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been a resident of The Elms for six months now and we are all very happy with how her general health and happiness has improved with all the care she is receiving from the dedicated, professional, caring team of workers. We have also had to have help with sorting paperwork out for
my mother-in-laws affairs in this crazy time of Covid and lock-downs. The Staff have facilitated all our extensive needs for getting paperwork signed and expedited to various business professionals and we are extremely grateful to all the staff for their assistance. I would not hesitate to recommend The Elms as a wonderful home for your loved ones to live.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided. I will be sure to pass your kind comments onto the staff at The Elms. Louise Turner, Registered Manager.


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Review from Sue B (Daughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Elms for just over a year now. The Elms is a very well managed home in beautiful surroundings. The care Mum receives is outstanding; she is very happy and settled. All the staff give such wonderful care to everyone. There are always activities for all to join in, if they wish
to. I could not be happier that we found such a lovely home for Mum.
Many thanks to all of you.

Reply from Andrew Pickup, Owner at The Elms

Thank so much for taking the time to write such a lovely review. It is heart warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provide by The Elms excellent. Louise Turner, Registered Manager.


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Review from Angela B (Niece of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at The Elms for over four years. The home is small and friendly and set in beautiful grounds surrounded by green fields and plenty of outdoor space.
The home is extremely well run with caring staff who go above and beyond their duties to ensure the residents are cared for
in a safe and friendly manner.
I cannot fault the care my aunt has received since she has been at The Elms, especially throughout the pandemic, and I would happily recommend this home without hesitation.

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Review from Ivan H (Nephew of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had an aunt and a mother (sisters) who had the good fortune to have been cared for by The Elms. I witnessed at first hand the love and care shown by the wonderful staff. Whenever I visited, it was always with warmth and always a cup of tea and biscuit offered. The home is well laid out with all the
facilities you could hope for. Once I visited during an entertainments afternoon and was absolutely overwhelmed with the joy, laughter and sing-alongs enjoyed by my own aunt, mum and all the other residents. The staff are really dedicated and have great affection for the residents. If one day, I have to be cared for, The Elms is where I would wish to be.

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Review from Jo R (Friend of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting The Elms for the last 4-years, and have always found it to be a happy place with the ultimate focus on residents and staff happiness and wellbeing. I have been very impressed with the human attitude to friends and family.

Reply from Andrew Pickup, Owner at The Elms

Thank you for your feedback; it is very much appreciated. Your kind words and positive comments have been shared with the team, who were really pleased to hear this great review. Thank you once again.


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Review from Jenny H (Wife of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the staff. They were lovely with my husband and very helpful with any concerns I had if I had any. I can not fault the home at all they informed me on everything and the Facebook - it was lovely to see them all enjoying themselves. I used to look at it every day.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your very kind review. We are incredibly proud of our high standard of care we provide. To receive positive feedback, telling us we are doing well means a lot to us as a team. It was a pleasure to have your husband in our care.


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Review from Dawn P (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the home from December 2019 till his passing on November 26 2020. This home treated my mother with such compassion during the pandemic and doing everything they could to assist her in being able to see him.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heartwarming for our staff to see the extremely positive friendship they provide can have; not only for our residents but for the wider family too. The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.


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Review from Lynn-Marie (Daughter of Resident) published on 1 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate The Elms high enough. My mum has recently passed but had lived at the home for the last 18 months of her life! She was very happy there as they cared for her very well and always did their utmost to cater to her specific needs. She had a lovely room with a french door with countryside
views. All the staff were very caring and compassionate and they managed to get through the Covid-19 pandemic unscathed with zero cases which I believe is the best result in Yeovil. I would like to thank them for their kindness with our recent bereavement and for taking good care of my mum for the duration of her stay. Xx

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for The Elms is calculated as follows: ( (237 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 259 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Elms is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Louise

Louise Turner

Job Title: Registered Manager

Joined: 2020

Hi I'm Louise. I'm passionate about delivering high standards of care for the residents we look after. I've been in the care industry for 24 years starting off as a care assistant, learning from the bottom, and working my way up to become a registered manager. I'm dedicated, hard working, conscientious, and have an in-depth knowldege of care. I like to give staff the same opportunities I've had and I encourage them to progress themselves through training and take on more responsibility. We are a great team here at The Elms and we ensure everyone gets a good quality of care and enjoys themselves - I can usually tell from the laughter I hear from both staff and residents in the corridors. Unlike other homes, The Elms is really a home from home for the residents with a friendly, relaxed atmosphere - this is how we like it to be.


Anita

Anita Coles

Job Title: Care Manager

Joined: 2016

Hi, my name is Anita and I have worked in the care sector for approximately 14 years, the last 5 of which have been here at The Elms. I am level 3 qualified and I am currently working towards my level 4 qualification. I am one of the Care Managers and I enjoy every minute of my job and still do! We are situated in a rural location with beautiful views that our residents all enjoy. We have a lovely working relationship with our residents and enjoy reminiscing about their past experiences and having a laugh. Here at The Elms I'm proud to say we provide top quality care and compassion for all of our residents and we always ensure all their needs are met.