The Elms

Yeovil Marsh, Yeovil BA21 3QG
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9.9 66 Reviews
  • The Elms, Yeovil
The Elms is a well-established family-owned care home located in the village of Yeovil Marsh offering views of the rolling Somerset countryside.

The home is small and has a team of highly skilled staff who genuinely take time to get to know residents personally.

All the rooms are ground floor, en-suite and enjoy plenty of natural light. The Elms has undergone a refurbishment programme to modernise rooms, hallways and communal areas.   

Food is prepared fresh daily by a dedicated chef and the home provides a varied programme of regular activities including music, exercise and hobbies to help keep residents active, engaged and independent.

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Care Provided by The Elms

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Elms Residential Home (Yeovil) Ltd
  • Person in charge
  • Louise Turner (Registered Manager)
  • Admission Criteria
    • Social Services-funded Clients welcomed with financial 'Top-up'
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for The Elms

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,260 – £1,400
    • Self-Funded Residential Dementia Care £1,260 – £1,400
    • RESPITE Self-Funded Residential Care £1,260 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,260 – £1,400

  • Certain services are separately charged for and we ask residents to maintain a 'petty cash' balance in order to pay for them. These include, for example, hairdressing, chiropody, newspaper, taxi services, specific toiletries and specialty food/snacks/sweets.
  • (these prices are only a guideline, please contact The Elms to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Elms welcome guests at any time and staff would be delighted to give visitors a tour of the home and introduce them to residents. Please get in touch with the Registered Manager.


  • Parking

  • The Elms has plenty of off-street parking for the benefit of family and friends.


The Elms Reviews (66)

Total of 66, showing 41-60
9.9

The Elms has a Review Score of 9.9 (9.907) out of 10, based on 22 reviews in the last 2 years. Over all time The Elms has 66 reviews.

Overall Experience

  • 62
  • 4
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Date Published

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Review from S C (Daughter of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial assessment, the management and staff have been nothing but compassionate and caring, all doing their utmost to deliver the best care to all residents. Going over and above to support and treat each resident as a unique individual.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for you kind review. It is very rewarding to hear that you are happy with the service provided.
I will ensure to pass your kind comments onto the staff at The Elms.
Home Manager


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Review from Julie J (Daughter of Resident) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Elms for 8 months. The home is spotless and the girls are all so kind that work there, nothing is to much trouble and they also have a smile on their faces. I love the fact that the residents have plenty of homemade food, cakes, puddings and plenty of fresh vegetables. The gardens
are kept lovely and tidy as well, no rubbish anywhere. I would strongly recommend The Elms.

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Review from Anne P (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living at The Elms for nearly a year now. I really appreciate the care that she receives, the staff are professional, attentive and helpful. They spend time with Mum and try to make her feel included in activities whilst respecting her right to make her own decisions about whether to
join in. The home offers a range of activities, including music and singing, arts and crafts, physical exercise and outings. They celebrate birthdays, festivals and other special days. There is a choice of menu at mealtimes and Mum seems to enjoy the food. The staff are reassuring and caring if Mum becomes upset or unwell, seeking the appropriate medical advice, and it gives me peace of mind knowing that she is well looked after.

Reply from Andrew Pickup, Owner at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will pass on your kind words to the team, thank you once again.


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Review from Andrew S (Son of Resident) published on 23 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very clean and well-managed environment providing excellent care in lovely surroundings.
Staff are extremely friendly and caring, my mother is very happy and enjoys living at “The Elms”
A huge thank you to everyone involved especially in these difficult times.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service we provide. I will be sure to pass on your comments on the at The Elms.


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Review from Gareth J (Son of Resident) published on 5 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It took me some considerable time to find a home such as The Elms. I visited many impressive homes but none with the comfortable and welcoming feel of The Elms. When I visit my mother she is always happy and well cared for. Her dementia is well advanced so a small and friendly home, that understand
her needs is really important. The fact everything is on one level with access to lovely gardens and views of surrounding fields is a big advantage. The staff are totally dedicated. I never worry about my mothers well being; I know she is safe, warm, well-fed and cared for with outstanding patience and compassion.

Reply from Louise Turner, Home Manager at The Elms

Thank you for taking the time to review our home, your review is important to us. It is very rewarding to hear that you are happy with the service provided. I will be sure to pass your comments onto our staff at The Elms.


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Review from Jane B (Daughter of Resident) published on 16 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative needed to be moved into a Residential Home having become unsafe to remain where they were.
As a recently retired Nursery and School Support, I knew that criteria were paramount in my choice for my relative although at the other end of the age spectrum!
This home jumped out at me literally.
It met everything I was looking for and expected.
My feeling was even more compounded when I visited for a look around. My husband had had an impromptu look around beforehand when he just called for a leaflet! He was most impressed and told me this was the place for our relative and it was!!
My relative, I knew would be happy here as it is small and as such provides a lovely family environment for the residents and family members when you visit.
This was a big move for my relative. Moving 120 miles on their own so to speak.
They are extremely happy and settled there. Taking part in activities. The first time we've seen them happy and relaxed since their partner passed away 18 years ago

Reply from Louise Turner, Home Manager at The Elms

Thank you for taking the time to send in such a lovely and thoughtful review for our team at The Elms. I will make sure that all the staff are aware of your kind comments, as your feedback is very important to us. I always say that we should be the ones who should be grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity.


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Review from M H (Son of Resident) published on 20 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring home, small is beautiful. Lovely staff, wonderful food and a fantastic atmosphere. Professional at all times.

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Review from B T (Son of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Elms has undergone some recent management changes which have further enhanced the quality of my mother's care and wellbeing at The Elms.
Inevitably these facilities have difficult challenges in managing the varied care needs of residents. My observation is that these are undertaken professionally
and with dignity at all times.

Reply from Andrew Pickup, Owner at The Elms

Thank you for taking the time to write your review of The Elms Care Home. It is so nice to read positive comments on the care and support provided by our team. I shall be sure to share with them your review. Thank you.
Louise Turner,
Home Manager.


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Review from James W (Son of Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was well cared for in this small and friendly home.
The management and staff were always friendly and took a genuine interest in Mum's wellbeing.

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Review from Bruno B (Relative of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home located in beautiful surroundings. The supportive and very friendly staff did not go unnoticed when I visited the home in August for an Afternoon Tea Summer Charity event. It was a really lovely day. The residents were able to sit outside, enjoy live music and entertainment with
their relatives. Thank you for a great afternoon.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It's heartwarming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too. I will pass on your kind words to the team, thank you once again.
Louise Turner
Home Manager.


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Review from Clare S (Daughter of Resident) published on 25 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to The Elms straight from an emergency admission to hospital, sadly she was unable to go home. From the first visit whilst making the hard decision to move her into permanent care, I knew The Elms was just what we were looking for. Staff and management all made the transition for both Mum
and her family a positive one. The rooms are bright and nicely decorated in soothing colours with furniture to match.
All the staff have embraced Mum, treat her with care and help her to remain as independent as is possible within the care home setting. I would not hesitate to recommend the home to others facing this difficult decision. Mum feels safe and is more than happy in her “new home” she loves the activities and being surrounded by caring staff.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for your kind review. It is very rewarding to hear that you are happy with the service provided. Your feedback is very important to us. I always say that we should be the ones grateful for the opportunity to support our wonderful residents, so thank you for allowing us that opportunity.
I will be sure to pass your comments onto the staff at The Elms.


Louise Turner
Home Manager.


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Review from Mike S (Son of Resident) published on 31 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was resident at The Elms for 5 years and 4 days from April 2014, she was nearly 98 years old when she died on 11th April 2019.
Mother chose The Elms herself and we never had any cause to regret that choice. The care, kindness and understanding she received were outstanding.
The staff made
The Elms feel like home, lots of laughter, banter and fun. You only have to look at The Elms Facebook page to see the delight taken in the activities by staff and residents alike.
When it became apparent that Mother was failing fast, the care was impressive. Dignity was uppermost and the kindest of hands supported Mother and the family through the dark hours. Staff genuinely cared.
Our grateful thanks to all staff and owners. All the family have gained a great deal from The Elms experience.

Reply from Andrew Pickup, Owner at The Elms

Thank you so much for taking the time to write such a lovely review. It is heart-warming for our staff to see the extremely positive impact the support and friendship they provide can have; not only for our residents but for the wider family too.
The team work very hard and will be delighted to hear that you find the care and support provided by The Elms excellent.


Home Manager


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Review from Phillip Y (Son of Resident) published on 3 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending The Elms. My mother was well looked after and could not speak highly enough of the staff. My mother had a couple of bouts of illness which were exceptionally well handled. The room was always clean and the food of a high standard being tailored to individual
dietary requirements.

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Review from Anne T (Daughter of Resident) published on 25 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents lived at the Elms from 2015 until their deaths. Dad in November 2016 and Mum in December 2018. In all that time the care that they were given was above and beyond what we could have hoped for. It was my parents wish to be there at end of life and they were looked after with grace and
dignity from all the staff. The staff were always there to listen if we had questions to ask and went out of their way to make Mum and Dads time a happy one.

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Review from D J (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were residents during the period 2016- 2018 and everytime I visited which was regularly I always found the staff to be very friendly and helpful they provided a very caring experience for all of us.
The premises always appeared to be clean and tidy and all in all a very good residential
care home.

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Review from Sue H (Daughter of Resident) published on 5 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at The Elms for two years. He had dementia so when he could no longer live safely in his own home with the help of carers we decided to move him to The Elms. It was the best decision my brother and I ever made. Dad loved living there right from the start, he enjoyed the company
of the staff and residents and also the delicious food. Nothing was ever too much trouble for any of the staff, they truly work as a team. There was always lots of fun and laughter, dad enjoyed the banter and humour which he had missed when living on his own.
Dad ended his days at The Elms. He received end of life care from them which cannot be faulted. When he passed away there was someone with him, holding his hand which meant so much to us. Dad and our family were treated with kindness, care and compassion by everyone involved with The Elms. Our family is just so pleased we found such a wonderful home and can never thank everyone enough for everything they did for dad.

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Review from Ian S (Son-in-law of Resident) published on 16 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law spent the last two years of her life at The Elms Residential Home and although she could be difficult at times due to vascular dementia, she was treated with the utmost kindness, patience and respect by the management and staff. The accommodation is of a high standard, her room was
a good size and was kept spotlessly clean.

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Review from Jonathan M (Son of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my wife looked at three other care homes for Mum before settling on and deciding on The Elms.
We looked first at a big care home in a village just outside Yeovil, but even though it was ultra-modern it lacked the 'homely feel’, next we looked at a slightly smaller one run by the same company,
but if I'm honest it was noisy and just damn right scary! The 3rd was a care home in Yeovil, without a doubt 5-star luxury, however, due to Mum having Alzheimer's, we wanted somewhere that would stimulate her mind with activities, not just a TV on the go 24/7! We then found The Elms!! One walk around with the manager I just knew it was the ONE!!! Mum has settled in great and now considers it her home. The genuine care and commitment of every one of the staff is exemplary and cannot be faulted in any way.
Mum enjoys the food, the activities and the cheeky banter between her and the staff, which we feel is very important being treated like a member of 'The family' and not just a resident.

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Review from Paul (Son of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been extremely happy with my choice of The Elms as a care home for my dad. Everyone who visits says how friendly and caring the staff are. Being a small home they are very aware of any changes in Dad's condition and let me know whenever something needs attention.
As someone living overseas, it's
important to me to know they are taking good care of Dad - and they are. It was definitely one of the best decisions I made to move Dad into The Elms.

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Review from Michelle C (Daughter of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I would like to thank all the lovely staff who work at The Elms Residential Home. Mum attends The Elms three times a week on a day care basis, she always looks forward to her day as there is always plenty of activities, lovely food and always someone to talk to, this is very important
for mum as she’s always been very sociable.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for The Elms is calculated as follows: ( (237 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 259 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Elms is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Louise

Louise Turner

Job Title: Registered Manager

Joined: 2020

Hi I'm Louise. I'm passionate about delivering high standards of care for the residents we look after. I've been in the care industry for 24 years starting off as a care assistant, learning from the bottom, and working my way up to become a registered manager. I'm dedicated, hard working, conscientious, and have an in-depth knowldege of care. I like to give staff the same opportunities I've had and I encourage them to progress themselves through training and take on more responsibility. We are a great team here at The Elms and we ensure everyone gets a good quality of care and enjoys themselves - I can usually tell from the laughter I hear from both staff and residents in the corridors. Unlike other homes, The Elms is really a home from home for the residents with a friendly, relaxed atmosphere - this is how we like it to be.


Anita

Anita Coles

Job Title: Care Manager

Joined: 2016

Hi, my name is Anita and I have worked in the care sector for approximately 14 years, the last 5 of which have been here at The Elms. I am level 3 qualified and I am currently working towards my level 4 qualification. I am one of the Care Managers and I enjoy every minute of my job and still do! We are situated in a rural location with beautiful views that our residents all enjoy. We have a lovely working relationship with our residents and enjoy reminiscing about their past experiences and having a laugh. Here at The Elms I'm proud to say we provide top quality care and compassion for all of our residents and we always ensure all their needs are met.