The Elms

Yeovil Marsh, Yeovil BA21 3QG
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9.9 66 Reviews
  • The Elms, Yeovil
The Elms is a well-established family-owned care home located in the village of Yeovil Marsh offering views of the rolling Somerset countryside.

The home is small and has a team of highly skilled staff who genuinely take time to get to know residents personally.

All the rooms are ground floor, en-suite and enjoy plenty of natural light. The Elms has undergone a refurbishment programme to modernise rooms, hallways and communal areas.   

Food is prepared fresh daily by a dedicated chef and the home provides a varied programme of regular activities including music, exercise and hobbies to help keep residents active, engaged and independent.

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Care Provided by The Elms

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Elms Residential Home (Yeovil) Ltd
  • Person in charge
  • Louise Turner (Registered Manager)
  • Admission Criteria
    • Social Services-funded Clients welcomed with financial 'Top-up'
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1999
    • Last Refurbishment: 2022
    • Number of floors: 1

Funding & Fees Guide for The Elms

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,260 – £1,400
    • Self-Funded Residential Dementia Care £1,260 – £1,400
    • RESPITE Self-Funded Residential Care £1,260 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,260 – £1,400

  • Certain services are separately charged for and we ask residents to maintain a 'petty cash' balance in order to pay for them. These include, for example, hairdressing, chiropody, newspaper, taxi services, specific toiletries and specialty food/snacks/sweets.
  • (these prices are only a guideline, please contact The Elms to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Elms welcome guests at any time and staff would be delighted to give visitors a tour of the home and introduce them to residents. Please get in touch with the Registered Manager.


  • Parking

  • The Elms has plenty of off-street parking for the benefit of family and friends.


The Elms Reviews (66)

Total of 66, showing 61-66
9.9

The Elms has a Review Score of 9.9 (9.907) out of 10, based on 22 reviews in the last 2 years. Over all time The Elms has 66 reviews.

Overall Experience

  • 62
  • 4
  • 0
  • 0
  • 0

Date Published

66
7
14
22
44

Review from Peter H (Son of Resident) published on 10 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I sat with my father in The Elms as he drew his last breath. It was a very gentle, peaceful moment and like all the rest of the time my father spent in The Elms, there was an overwhelming sense of kindness, calmness and dignity. Every staff member seemed to be only too willing to make the
extra effort to make my dad's stay there the best it could be. Always a man with a cheeky manner, he delighted in the happy banter. At a time when our wonderful health service is being stretched, it was a great comfort to us that dad was able to be cared for properly and completely in this ideal, small-scale setting.

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Review from David S (Son of Resident) published on 10 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Elms for quite some time. The care that she receives is outstanding. I have no doubt that she is well looked after and well fed. She is happy in the home where the staff are friendly and caring. She loves taking part in the activities which include knitting and craft.
She also loves taking part in Zumba sessions which often have her on her feet dancing with staff. The also go out on regular trips which she looks forward to.

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Review from Mike L (Son of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at the Elms are exemplary. The passion and commitment of the team are obvious. My Father recently passed away whilst resident at the Elms. Without question, the way he was treated in his final days and hours, the dignity he was shown to the end and the extremes that the staff
and the management went to in order to make him comfortable is beyond words. The care and concern permeate through all staff and extends to the family as well. Many of the staff team came to the funeral as did the owner who travelled from London to be there. My mother also resides at the Elms and continues to be cared for by an experienced and passionate team who make the Elms what it is - the only choice for my Mother. There may be better equipped and better resourced residential homes in the market - but there is no doubt in my mind that what the Elms offers in terms of quality of care, love and attention is hard to beat.

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Review from Trevor Q (Son of Resident) published on 19 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was made very welcome and looked after really well. The home is placed in a lovely setting overlooking lovely views. Everywhere is decorated to a high standard kept clean and well maintained. Rooms are comfortable and warm. Staff are very caring. Dad always enjoyed his food. There are
many activities which dad enjoyed. The owner has mixed with the residents and dad enjoyed his company. Many thanks to the Elms for all they have done.

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Review from Beryl (Daughter of Resident) published on 15 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident since April 2012 and the care that mum receives at the home helps myself and sisters sleep well at night.
Many of the original staff members are still in post which offers Mum continuity.

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Review from Judith P (Daughter of Resident) published on 21 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, our Mother's move from semi-independent living to The Elms Residential Home has been nothing short of a miracle and a joy.


As most of us would feel, giving up a home is very traumatic, but Mother was received with such genuine kindness and friendship at The Elms, that within twenty-four hours

she was 'part' of the place. She feels like 'the luckiest person on earth', to be in receipt of such care comfort and kindness. She thinks she may be in Heaven already! Her worries and anxieties are no longer part of her life and she is free to enjoy being part of the family at The Elms. She is also close to many members of her large family so enjoys regular visits.


Mother loves her beautiful room, looking out over fields of sheep and horses. When she wants to soak up some sun, she goes to a chair just outside her room, reads the paper, has a coffee and chats to passers-by.


The quality of the human environment sets The Elms Residential Home apart.


We are so happy and thankful to all the staff at The Elms.


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for The Elms is calculated as follows: ( (237 Excellents x 5) + (20 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 259 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Elms is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 22 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (2)

Louise

Louise Turner

Job Title: Registered Manager

Joined: 2020

Hi I'm Louise. I'm passionate about delivering high standards of care for the residents we look after. I've been in the care industry for 24 years starting off as a care assistant, learning from the bottom, and working my way up to become a registered manager. I'm dedicated, hard working, conscientious, and have an in-depth knowldege of care. I like to give staff the same opportunities I've had and I encourage them to progress themselves through training and take on more responsibility. We are a great team here at The Elms and we ensure everyone gets a good quality of care and enjoys themselves - I can usually tell from the laughter I hear from both staff and residents in the corridors. Unlike other homes, The Elms is really a home from home for the residents with a friendly, relaxed atmosphere - this is how we like it to be.


Anita

Anita Coles

Job Title: Care Manager

Joined: 2016

Hi, my name is Anita and I have worked in the care sector for approximately 14 years, the last 5 of which have been here at The Elms. I am level 3 qualified and I am currently working towards my level 4 qualification. I am one of the Care Managers and I enjoy every minute of my job and still do! We are situated in a rural location with beautiful views that our residents all enjoy. We have a lovely working relationship with our residents and enjoy reminiscing about their past experiences and having a laugh. Here at The Elms I'm proud to say we provide top quality care and compassion for all of our residents and we always ensure all their needs are met.