Field House

Cannards Grave Road, Shepton Mallet BA4 4LU
Submit a Review
9.5 41 Reviews
  • Field House, Shepton Mallet
Field House is characteristic care home set in landscaped grounds. It offers 24-7 access to highly-trained carers who consider residents’ needs on an individual basis.

There is a choice of lounges, a dining room, and a summerhouse, with residents welcome to personalise their bedrooms and take advantage of numerous interests and activities. There are also IT facilities for residents to maintain contact with friends and family.

Field House is recognised as being an Investor in People and has been recognised for palliative care under the Gold Standard Framework Award.

Show Field House on the Map

Care Provided by Field House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Reeves (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Field House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Field House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Field House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Field House Reviews (41)

Total of 41, showing 1-20
9.5

Field House has a Review Score of 9.5 (9.474) out of 10, based on 8 reviews in the last 2 years. Over all time Field House has 41 reviews.

Overall Experience

  • 25
  • 16
  • 0
  • 0
  • 0

Date Published

41
1
4
8
33

Review from C P (Daughter of Resident) published on 14 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother moved into Field House end of 2024 has settled in well enjoys life in the home. It is lovely seeing her joining in the activities, care staff seem to know each individual resident to meeting their individual needs. We have seen mum flourish in many ways since being here. Thank you all.

Reply from Somerset Care, Somerset Care at Field House

Thank you for sharing your feedback - it is great to hear that your Mum is thriving at Field House, and enjoying joining in with the activities on offer. Best regards, Somerset Care


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Son of Resident) published on 31 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Field House feels warm friendly and inclusive. My dad says "the food is lovely and there is plenty of it". Everywhere is clean and fresh. My dad also says that he finds it interesting as there is always something to do. Everybody who works at Field House is helpful approachable and kind. My dad feels
supported and reassured I feel exactly the same and so do the rest of the family. Thank you to everyone at Field House for doing such a fantastic job of looking after my dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L C (Daughter of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Field House for respite with the view to staying permanently, she settled well and has been a resident for 6 months. The staff and carers are very supportive and caring especially in the late afternoon when mum is usually unsettled due to her dementia. Mum gets on well with the carers
they bring out the cheeky side of her. Mum's room is always clean and tidy. She is eating well and has put on weight which is good. The home is local so easy for the family to visit. Mum is well looked after and cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K B (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very positive experience, my Mum stayed for nearly 3 weeks for respite. It was lovely and homely, with lovely rooms. The staff was very caring and the food was good. If Mum has to go back I would not hesitate to send her to Field House. 5*!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie C (Sister of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming and loving environment. The staff are exceptionally kind and helpful, and the home is small enough to be so friendly and feels like a family, not a care home. Highly recommend this place and commend all the wonderful staff. Grateful to have found it. My sister is so happy and relaxed
now, truly a relief and less worried about her future well-being.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steve C (Son of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for several months now, and on the numerous visits I have made, I can see that she is being well looked after by the conscientious staff, who it appears to me are working hard with limited numbers. I am always greeted with a smile and an answer should I have any queries.
Mum
isn’t one for getting out of her room too often but does enjoy going downstairs when Elvis serenades the residents.
I know when I leave that she will be in good hands, and thank the staff for their hard efforts.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Son of Resident) published on 12 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Field House has welcomed my mum into the care home so warmly. My mum has settled so nicely with the help of all the care staff, who have been very kind and helpful. Although Mum doesn't leave her room very often, the staff take time to have a chat with her and Mum says regularly that she is happy there,
which is the most important thing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Niece of Resident) published on 19 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Field House is absolutely wonderful. Our experience of having my aunt here has been extremely beneficial to her health and well being! The staff always greet us and residents with such love and care. It’s a lovely place and the employees are even more lovely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C J (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Field House Care Home for five months and has settled well. He is safe, well cared for, well fed, warm and joins in all the social activities on offer.
Unfortunately, he had covid recently but the care he received was wonderful. He commented he was being waited on hand and foot whilst
being kept in isolation. The carers certainly went the extra mile during that time for which we are very grateful. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally W (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately Dad recently had covid and had to isolate in his room. The care, help and support he received was fantastic. He told us he was well looked after, knowing he had the illness and that he had to stay in his room, although we understand that was a challenge due to his dementia. The family
say a big thank you to the wonderful team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Daughter of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is given to my mum is fantastic. My mum is 93, lives on her own with her TV for mental stability.
She has fallen a few times which each time she has been taken to hospital. Mum has vacant moments of short-term memory so visiting at home was talking to yourself or a small interaction
from Mum. Now updates I have my mum back. Mum has changed due to the care and attention that Field House provided from all the staff. Mum interacts in activities, loves the food and sleeps like a log. Has the hairdresser every week and Mum tells me and my brother that nothing is too mych trouble for the staff if you need them. We are truly thankful Mum is there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison S (Daughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Field House for nearly a year now.
Consistently, my mum has been given respect and dignity, and her independence has been promoted.
She has been very unwell on several occasions during this period, requiring support from the emergency services. Staff at Field House facilitated the
intensive care needs that she required faultlessly. Their communication skills allowed us to feel confident and assured us that all was being taken care of. They work effectively, efficiently, and confidently with the doctor's surgery and district nursing team so that Mum can receive the right care when she needs it. There is nothing that the caring staff will not do for Mum.
This week Mum became very unwell, and it highlighted to my family what angels all of the staff are from the management, domestics, maintenance, kitchen staff, senior care staff, activities, and carers. They all work and support one another in order to give the best level of care to my Mum and to myself over this period.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie T (Daughter of Resident) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to live at Field House in June last year. I spoke to and visited many care homes as it's a huge responsibility to get the next home right. Staff and management at Field House have ensured Mum is safe and looked after. She has enjoyed days out and visitors into the home and takes part in activities
on offer. I am kept up to day by phone if Mum is poorly etc.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D G (Daughter of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The main thing about this home is the lovely atmosphere. It really feels like a proper home. The staff do an amazing job and one always kind and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia H (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, aged 94, came into Field House for respite as my husband and I were going to visit our daughter in Canada. When we arrived back in the UK in March 2020, the Covid-19 pandemic was raging, so we thought it would be best if my father stayed at Field House. He has been there a year now and will
most likely remain. The atmosphere in the house is lovely and not clinical. The staff are kind and caring and look after my father well. He really does get the 24/7 care he now needs, which we were struggling to provide and he seems happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care team are always supportive and helpful to us both and to mum. They show empathy and kindness. The rooms and bedroom suites have everything required. They are beginning to look a little tired in the decor. Once covid restrictions have been lifted, one would hope this will be addressed. Mum is
being cared for very well despite recent difficult issues of care.

Reply from Somerset Care, Somerset Care at Field House

Thank you for taking the time to leave a review for Field House. We are glad to hear that your feel your Mum is being well cared for and that you both feel supported by the care home team. Thank you also for your feedback about the rooms and their décor. We have a dedicated property team who manage the upkeep and decoration of all Somerset Care homes, including Field House. They continue to work hard, within the limitations of the current restrictions, to maintain the high standards that we are proud of. Please do contact the Field House team with any specific concerns that you may have, and they will be happy to look into this for you. Best regards, Somerset Care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G B (Son of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother urgently needed a few weeks respite prior to moving to a local care home and Field House were perfect. Many thanks to all the staff and management.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John R (Son of Resident) published on 10 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are kind and very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara B (Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During each stay, I have been treated with the most care and respect from all your staff. The only problem I had was food. As I have very complex and multiple health issues my food and drink timing and types of food can be a problem. It is not always easy to explain to the staff concerned with the handling
of this requirement which is important with taking my medication.

Reply from Rachel King, Marketing & PR Manager at Field House

Thank-you for taking the time to leave us a review. I am sorry to hear that you have experienced some difficulty with the food and I understand that the home has been working with you to make adaptations to help with this. If we can be of any more help, please do let the manager know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian D (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When the family could no longer properly look after mum's needs at home she came to stay at Field House. She is extremely well looked after and the staff are really caring and patient. I did have my reservations about mum going into a care home but I now realise that she is being well looked after and
her care is better than anyone of us in the family could provide.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.474)

Overview of Review Score

The Review Score of 9.5 (9.474) out of 10 for Field House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.674 for Field House is calculated as follows: ( (64 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 92 Ratings = 4.674

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Field House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Karen

Karen Reeves

Job Title: Registered Manager

My name is Karen Reeves and I am the Manager at Field House. Our team would like to take this opportunity to welcome you and your family to Field House. Field House is a beautiful old house, which has been a residential care home for over 50 years, it is set in extensive grounds and is a real part of the Shepton Mallet community. We aim to provide a person-centred service, which will meet your specific personal needs and choices. We work with you to maintain your independence, whilst giving support when and where it is required.


We have a dedicated, friendly and well-trained staff team. I hope you find the website helpful, but if you have any questions or require more information, please give us a call.


Frequently Asked Questions about Field House

What types of Care is Field House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Field House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Field House have?

There are 39 Single Rooms.

What are the Facilities & Services at Field House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Field House to the centre of Shepton Mallet?

0.4 mile(s) as the crow flies, distance by road may be significantly further.