Fletcher House

Glastonbury Road, Wells BA5 1TN
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9.6 39 Reviews
  • Fletcher House, Wells
Fletcher House has an excellent community reputation, thanks to a homely setting and the hard work of a care team who are dedicated to quality provision.

Significant investment has gone into making the most of the site, which has included extension and refurbishment with new en-suite bedrooms, private patio areas and landscaped gardens. There is a dedicated 'Petals' suite where dementia care is provided by highly trained specialist staff team.

The manager and care team maintain a focus on allowing individuals to lead an active, independent and fulfilling life, with regular outings and daily activities.

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Care Provided by Fletcher House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 57 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Annie Northover (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (57)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fletcher House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,330 – £1,530
    • Self-Funded Residential Dementia Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Care £1,330 – £1,530
    • RESPITE Self-Funded Residential Dementia Care £1,330 – £1,530

  • Fletcher House fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Fletcher House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Fletcher House Reviews (39)

Total of 39, showing 1-20
9.6

Fletcher House has a Review Score of 9.6 (9.646) out of 10, based on 12 reviews in the last 2 years. Over all time Fletcher House has 39 reviews.

Overall Experience

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Date Published

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Review from S D (Cousin of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done to all the staff, and especially the activities staff for making Christmas enjoyable. However many difficulties they are facing, they are always cheerful and warm to the residents.

Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a 5-star review for Fletcher House in Wells. Our dedicated team always strive to deliver enjoyable celebrations for our residents and their guests, and we are delighted to hear that we achieved this for you and your loved one over the festive period. Best regards, Somerset Care


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Review from C O (Wife of Resident) assisted by family/friend published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My daughters and I are very pleased with care and attention given not only to my husband but to us as a family when we visit or call. One example is how thoughtful the staff were on his birthday as the home was in lockdown. The staff still involved us on the phone which meant the world to us.

Reply from Somerset Care, Somerset Care at Fletcher House

Thank you so much for taking the time to leave a review for Fletcher House. We are so glad to hear that the care we provide for your husband, is also a support to yourself and his family. Best regards,Somerset Care


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Review from Simon P (Son of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I fully appreciate the challenges involved in delivering the services and highly esteem the care/resident support staff. Unfortunately, some improvement is needed regarding administration and communication to reflect the standards displayed elsewhere. Despite 2 changes in managers since 2023 I have
not been notified in either case directly, and the website is still not currently updated. All of my details as my father's property, for example, financials. Lasting Power of Attorney are held on record, but communication on these issues is passed to my brother to notify me. This is unsatisfactory to both of us. For all of January so far this year I have been unable to get through by phone, but told to call later by answerphone. Something clearly isn't working, but a management review, and resulting action, could easily introduce improvements required.

Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a review for Fletcher House. We value all feedback, as it provides us with the opportunity to learn and improve. We are pleased to have been able to speak with you about your review, and share the changes we have made to our administrative process to address your concerns. We look forward to your next visit, when our manager will also be able to spend some time with you in person. Finally, thank you for sharing your kind words with us on the phone about the care your father receives - we are glad that he is happy and settled at Fletcher House. Best regards ,Somerset Care


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Review from K A (Partner of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was escorted to Fletcher House in March 2024. Her birthday soon came along and the staff helped her celebrate it. They managed to play some tracks sung by a famous singer who was her favourite singer. Our son has visited her and noticed how well the chef cooks. I am guessing she is enjoying
a better diet than the one I provided when I was caring for her. I am sure Wells City is pleased to welcome Fletcher House a care home with impressive credentials.

Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a 5* review for Fletcher House. It is an absolute privilege to support your partner, and we were glad to help her to celebrate her birthday in style, with her favourite music. Best regards, Somerset Care


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Review from Nicholas P (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very friendly and welcoming. Dad is receiving excellent care and is very happy where he is. He enjoys the food and loves his room. Communication is a bit lacking sometimes regarding appointments etc but it is realised that the staff are very busy and care comes first. The home is always
clean and well-maintained. Definitely worth recommending to others.

Reply from Somerset Care, Somerset Care at Fletcher House

Thank you for taking the time to leave a review for Fletcher House. We are so pleased that you rate the care your Dad receives as 5*, and are glad to read your positive feedback for the cleanliness of the home and food on offer. Please do contact a member of the team at Fletcher House directly if you would like to discuss appointment arrangements, and we will be more than happy to speak with you. Best regards,Somerset Care


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Review from Moira G (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, calm and welcoming environment. Housekeeping are excellent and all the team are caring and efficient. Respect and support are delivered by the whole team and in particular the activities co-coordinator plays a vital part in stimulating and ensuring residents have a continued enjoyable environment.

Reply from Somerset Care, Fletcher House at Fletcher House

Thank you for taking the time to leave a 5* review for Fletcher House. We strive to provide a respectful, supportive and welcoming environment, and we are so glad to hear that this reflects your own experience. We will share your kind words with the whole team. Best regards, Somerset Care.


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Review from T J (Son of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant staff, communication and understanding, if ever you want to know anything, they are on the case.

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you so much for your kind words about the Fletcher House team. We are pleased that you feel informed and supported. Best regards, Somerset Care.


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Review from Meryl G (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very pleased with the standard of care and cleanliness of Fletcher House. I don't visit as it upsets my mum, but I am kept fully informed. I am confident mum is warm, safe, well-fed, and cared for.

Reply from Fletcher House, Somerset Care at Fletcher House

Thank you for sharing your review for Fletcher House. We are pleased that you feel informed and reassured about your mum's care, health and wellbeing.


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Review from R G (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot say enough positive things about the staff and the community at Fletcher House in Somerset. I have a relative who lives there and they have always been treated with the utmost dignity and respect. Their wishes are listened to and where possible followed and this has led to thriving and getting
their life back following a period of difficulties prior to moving to Fletcher. It is a home, made by the amazing staff, who are so kind and caring and thoughtful about my relative. They go the extra mile and we work together. My relative is an avid reader and was facilitated to start and create a book group for anyone to join. When I review something, I always look at the important things and Fletcher gets the important things right. We all know that nothing can be perfect, but whatever years my relative has left, I know that they will be happiest because of the treatment care support dignity and respect shown to them and their family who visit on a day-to-day basis.

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Review from W L (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fletcher House has been truly brilliant in looking after my dad, he is well cared for and the Activities Coordinator deserves to be recognised for his care, and love, towards the residents and always acknowledges visitors and gives us positive updated (dad loves him)! All the staff have made the transition
comfortable for dad, and always reassure him on not-so-good days. Dad has settled beautifully thanks to the hard-working staff.

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Review from Adrian S (Nephew of Resident) published on 31 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was not well when she entered Fletcher House but the staff there did everything they could to care for her and make the time she had left as comfortable as it could be. They showed her the utmost respect and I cannot understate my gratitude for all their work. It was clear during my visits that
the other residents were also well looked after, and those who were able to enjoy a high standard of food and a busy programme of events and social activities. I would not hesitate to recommend Fletcher House.

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Review from Nigel B (Son of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother came to Fletcher House on the understanding it was purely for a brief period of respite. After 5 days, however, she told me to sell her home and that she was staying at Fletcher House. In the early days, she was sociable and chatty with other residents, but as the frailties of old age advanced,
she became more dependent on the carers for social interaction. She received much kindness from them and I know she was genuinely liked by them, and I believe she knew this.
They went out of their way to ensure she was happy, comfortable and supported.

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Review from Karen C (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Fletcher House Care Home since May 2022. The staff are lovely, friendly, caring and respectful.
The home has a nice atmosphere and the residents are cheerful.
There is a programme of activities and regular residents meetings.
I'm very happy with my father's care.

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Review from Leslie P (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by the incredible staff. Mum was a resident for over two years before her death a couple of days ago, and our family have nothing but praise for the home. Even when Mum passed away, we were treated with excellent care, which made our loss easier to accept.

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Review from S W (Daughter of Resident) published on 19 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very lucky indeed that just as my dad was being discharged from hospital care, Fletcher House were able to arrange an assessment and welcome him as a resident at very short notice. Although dad was only there less than a month (before he, unfortunately, passed away), he had been made to feel
very much at home in this short time, with staff who were genuinely caring and who made great efforts to get to know him on a personal level. Sharing his musical interests with one particular staff member made all the difference to his settling in well during his first few days there.
He was very happy to be back in his home town and we were made welcome in visiting him at any time by the lovely staff at Fletcher. Dad had a lovely garden room and I know he would have been very happy to stay on at Fletcher if he had not been able to return home. Thanks to all at Fletcher House!

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Review from J D (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father needed emergency respite, all taken care of very easily and professionally by the home manager, who came to our home to assess dad. We were able to take him in straight away, and the home and staff have been great in settling Dad in. It is a big change for all of us, Fletcher House has made
it easier for us all.

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Review from Pauline S (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Fletcher House to be most welcoming and friendly. I was amazed when after a fortnight's trial with Fletcher House, Mum was so happy and had made many new friends. She was happy to return on a permanent basis. The staff are wonderful. Nothing is too much trouble.

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Review from Paul D (Son of Resident) published on 19 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, as a family, have been very impressed with the staff at Flecther House. The transition into the home was very smooth. The room and facilities for my mother are very comfortable and well-maintained, and in most cases, rooms have been refurbished. Although a residential home setting, it has a very
"home" like atmosphere. The staff are friendly and always pleased to see you. It's a very safe and pleasant place, with good all-round care.

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Review from J L (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had a fall, couldn't weight bear and needed some immediate care. I contacted Fletcher House and they came out to see me the next day (as I'd called on a Sunday). A very professional, warm and inclusive assessment was carried out by the manager with both me and my mother, and she was admitted the
same afternoon. Fletcher House was friendly, caring and accommodating. My mother only needed a brief stay, found the call bells distracting upstairs, but said that the room was spotlessly clean, the staff were excellent and the food was amazing! We've both agreed that we'll be using Fletcher House again for respite care as needed. Many thanks!

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Review from J A (Friend of Resident) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited Fletcher House now on several occasions and I am always greeted by welcoming staff. The home is very clean and feels very homely, and comfortable. I can not speak highly enough about this care home. It truly is a fabulous place.

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Current Review Score: 9.6 (9.646)

Overview of Review Score

The Review Score of 9.6 (9.646) out of 10 for Fletcher House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.646 for Fletcher House is calculated as follows: ( (102 Excellents x 5) + (34 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 144 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fletcher House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Jenny

Jenny LeGrevese

Job Title: Registered Manager

On behalf of myself and my team I would like to take this opportunity to welcome you to Fletcher House. We are a long established home in Wells, with a dedicated and skilled team, and areputation for providing high quality care in a homely environment.


I have worked within the care sector for over 25 years, in a variety of care roles, supporting people in the community with nursing, mental health, autism and complex conditions. I am really looking forward to bringing my expertise of domiciliary care into the residential care sector at Fletcher House.


Please do not hesitate to contact us to arrange a tour, and ask any questions you may have about life at Fletcher House.


Frequently Asked Questions about Fletcher House

What types of Care is Fletcher House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fletcher House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Fletcher House have?

There are 57 Single Rooms.

What are the Facilities & Services at Fletcher House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fletcher House to the centre of Wells?

0.5 mile(s) as the crow flies, distance by road may be significantly further.