Greenhill House

Tweentown, Cheddar BS27 3HY
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9.7 32 Reviews
  • Greenhill House, Cheddar
Greenhill House is a homely and purpose-built residential care home, offering specialist residential care and dementia support.

The home is located close to shops, cafes and the local amenities of Cheddar.

Opened by HRH the Countess of Wessex in 2014, residents at Greenhill House benefit from spacious en-suite rooms, homely living spaces and peaceful seating areas.

Alongside high-quality, person-centred residential care, Greenhill House provides specialist support for those living with dementia.

Within the Greenhill House complex is Mendip View, a separate building offering independent living retirement accommodation, with access to specialist care and support if required.

Perfect for those wanting their own front door, with the reassurance that support is at hand, each self-contained, fully-furnished suite at Mendip View offers high-quality bedroom and en-suite bathroom facilities, along with a living area and kitchen or kitchenette. There are lifts to all floors, so you can enjoy spectacular views of the Mendip Hills without the worry of stairs.

Enjoy 24/7 expert residential and dementia care as a resident in Greenhill House, or enjoy independent retirement living at Mendip View, with support on hand should you need it. Please contact the team to find out how they can best support your individual requirements.

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Care Provided by Greenhill House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jenny Futcher (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Greenhill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,340 – £1,540
    • Self-Funded Residential Dementia Care £1,340 – £1,540
    • RESPITE Self-Funded Residential Care £1,340 – £1,540
    • RESPITE Self-Funded Residential Dementia Care £1,340 – £1,540

  • Greenhill House fees generally range from £1,340 – £1,540 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Greenhill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Greenhill House Reviews (32)

Total of 32, showing 1-20
9.7

Greenhill House has a Review Score of 9.7 (9.748) out of 10, based on 11 reviews in the last 2 years. Over all time Greenhill House has 32 reviews.

Overall Experience

  • 28
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Date Published

32
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Review from Richard C (Son of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding Care & Exceptional Staff!
I can't say enough good things about Greenhill House. From our first visit, we knew it was the right place for Dad. The staff are truly fantastic-kind, compassionate, and always willing to go the extra mile to ensure he feels comfortable and well cared for.
The
administration process was seamless, making what could have been a stressful transition incredibly smooth. The communication from the team is excellent-they keep us informed at all times, whether it's about Dad's well-being, activities, or any updates. It gives us real peace of mind knowing he is in such good hands.
Most importantly, Dad is so happy here! He enjoys the wonderful atmosphere, the engaging activities, and the warm company of both staff and residents. It's a joy to see him thriving in a place that truly feels like home.
We are beyond grateful to Greenhill House and highly recommend them to anyone looking for a caring and professional environment for their loved ones.

Reply from Somerset Care, Somerset Care at Greenhill House

Thank you for your incredible review for Greenhill House! We are truly touched to read your kind words and lovely feedback about the care your Dad receives, and how informed and supported you feel as a family. It is always our aim to make the transition and settling in process as smooth as possible, and we are so glad to hear that this has been your experience. It is an absolute privilege to care for your Dad, and we look forward to welcoming you back for your next visit. Best regards,Somerset Care


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Review from B P (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are always cheerful and helpful.
They tell me how mum has been when I am entering the home so I am forewarned, which I appreciate.
I am also made very welcome whenever I visit.
As mum has difficulties swallowing tablets they contacted the doctor to arrange easier tablets and liquids.
Lastly words from my mum " they are very kind".

Reply from Somerset Care, Somerset Care at Greenhill House

Thank you for leaving a review for Greenhill House - we are so pleased that you feel welcomed into the home, and kept informed about your Mum's health and care. Please also pass on our thanks to your Mum, for her lovely feedback!Best regards,Somerset Care


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Review from John C (Brother of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In choosing a care home for my 85 year old sister, we viewed five local establishments. Greenhill House was prominent. My sister moved into Greenhill late Nov. 2024. Whilst we may have had some initial scepticism, this was short lived. We have found every member of management and staff to be professional,
attentive - obliging. The premises are clean to a high standard and the food of good quality. My sister has settled in well and enjoys being there. You are to be congratulated in running an excellent home.

Reply from Somerset Care, Somerset Care at Greenhill House

We are delighted that you rate Greenhill House in Cheddar as a 5-star care home, and that your sister feels settled and at home with us. We would like to thank you for your compliments about our team, the premises and the food - your feedback means the world to us.


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Review from Susan B (Wife of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I very much appreciate the team approach at Greenhill. The carers, admin, laundry and kitchen staff all show great concern and interest in both me and my husband. The young lady employed to manage activities is always positive and encouraging. I visit Greenhill most days and find most of the staff showing
a high standard of respect to the residents. However I am most concerned at the continual rising costs and worry that I will no longer be able to afford the care of my husband.

Reply from Somerset Care, Somerset Care at Greenhill House

Thank you for taking the time to share your feedback for Greenhill House. We will share your kind words with our care staff, activities and the wider Greenhill House team.


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Review from Roderick N (Brother of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been in Greenhill for some 4 years + we visit when we can + have always found the details as ratings show.

Reply from Somerset Care, Somerset Care at Greenhill House

Thank you for taking the time to leave a 5* review for Greenhill House in Cheddar. Your feedback is important to us.


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Review from Richard W (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a caring team.
always attentive and friendly.
Nothing seems too much for them.
My parents have improved both mentally and physically since they were both admitted.

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Review from Naomi B (Daughter of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly, welcoming, supportive and kind.
The cafe my parents are receiving is second to none. Every need is being taken care of and nothing is too much trouble.
They have gone from surviving at home to thriving with care.

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Review from S R (Wife of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only been at Greenhill seven weeks and I feel happy about the care he's getting. I can go home and not worry about him too much.

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Review from Annette W (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill House care home has treated both of my parents with dignity and kindness. They have both gone from surviving to thriving. Their rooms are beautifully clean and the staff are skilled at care and support.
They also have supported me as well as my parents during this very difficult time of transition
to residential care from a home they lived in for the last 55 years.

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Review from Patrick W (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home, clean, modern comfortable with friendly attentive staff. I have seen lots of residential homes and this is the best one I have seen. Everybody seemed comfortable there and well looked after.

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Review from J H (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was resident in Greenhill House for nearly four years during which time she was really well cared for by the manager and her team. She had a lovely clean, well decorated room and went down in to the communal lounge everyday for her meals, company and to participate in the activities which were
put on every day, keeping her stimulated and entertained. The staff were very friendly and accommodating, not only to the residents but also to the family and other visitors. They would always make time to stop for a chat and take an interest.

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Review from Beverley M (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly and helpful staff throughout. Always greeted with a smile whenever I have visited. Staff really enjoy their job and care deeply for all the residents. Have never not been greeted with a smile in the two-plus years of visiting.

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Review from Jackie I (Daughter of Resident) published on 20 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Greenhill House since June 2021. I feel very lucky to have found such a lovely care home for him. Before he moved in, Dad was reclusive and lonely and suffered from low mood but since moving into Greenhill he has become sociable and content. The decor of Dad's room is very pleasant
and it is always spotlessly clean. He appreciates having an ensuite bathroom. The staff are compassionate and caring and care is tailored to the individual. Dad enjoys the varied activities provided by the very enthusiastic activities coordinator. I always feel welcome when I visit. Staff keep me updated and are always happy to answer questions. Greenhill has an excellent manager. There is a lovely atmosphere at Greenhill. Staff are always striving to improve the quality of life for residents. Now that Covid restrictions are easing, they are aiming to arrange more trips out. I would recommend Greenhill to anyone.

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Review from A H (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum died recently after having spent about three years in the lovely surroundings of Greenhill House. Mum suffered from dementia and throughout her stay, the care which she received from the staff was the best we could have wished for. At the end, my sister and I were able to stay with Mum so that
she had both her family and Greenhill 'family' with her when she passed peacefully away. The kindness and compassion of the team to all of us were so appreciated. The staff who looked after Mum throughout her time at Greenhill have been caring and dedicated. Management and communication are excellent.

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Review from Jane G (Daughter of Resident) published on 9 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad died recently in Greenhill after being a resident for about five years. He was always cared for with respect and kindness. It was a hard decision for my mum for him to go into Greenhill permanently, and being a proud man, he found it hard too. All the staff spent time with him doing puzzles and
talking to him and allowed him to walk inside and out day and night. During the last few days of his life, we were able to stay with him and the care that both he received and we received was exceptional.
I would have no doubt in recommending Greenhill to anyone.

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Review from Mike H (Son of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum and Dad moved into Greenhill House about three years ago, when they were both in their early nineties. They began their stay in a beautiful flat with its own small kitchen and lounge. The views from the windows were of the hills above Cheddar. They were helped to live as independently as they
wished, with help always on hand when they needed it. My Mum developed dementia and the staff were very supportive of my Father as well as giving my Mum all the extra love and care she needed. The staff were more like family members than carers and both my parents were very fond of the staff. Unfortunately, my Mum passed away after a fall and a short hospital stay. Dad was devastated, but the staff rallied around him and supported him until his own passing this May. He had been hospitalised for a time but wanted to return to Greenhill House. The Hospital and Greenhill worked together to make this possible. We cannot praise Greenhill staff highly enough for their dedication. Thank you!

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Review from Gary H (Son of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill House has been home to both of my parents for a number of years. The suite they had enabled them to continue to be together although Mother suffered from Dementia. The friendship and care they received was exemplary and I can not speak highly enough of the Manager and her team. When Mum died
2 years ago, Dad moved into a lovely single room with garden access. The support of the staff was excellent, and he looked upon all of them as his family. Covid has been an extremely difficult time for Dad, our family, and not forgetting the Care Home staff themselves. Sadly Dad’s health deteriorated recently, and after several weeks in hospital was placed on end of life care. His one wish was to be able to return to Greenhill House to die, and the wonderful Manager and staff made his wish come true. He passed away happy to be with his friends and ‘ family’ “. My parents and our family have never had any reason to complain, and I can’t speak highly enough of the wonderful team. Thank you.

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Review from Susan B (Daughter of Resident) published on 27 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for the dedicated care you gave to my mother, particularly during the difficult period caused by the pandemic.
My sister and I are truly grateful for you making it possible for us to be by her side during her final moments.
I know that she has been happy and comfortable during these
past years thanks to all of you.

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Review from David L (Cousin of Resident) published on 13 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin lived at Greenhill House for a couple of years prior to his death in June 2021. During his time there he was looked after with a great deal of love and care, and was given unstintingly the significant level of attention and support he needed at that time. It was abundantly clear to us, on
the occasions when we were able to visit, that he was treated, along with all the other residents, with great respect, making the House a real home for all of them and according them the dignity they deserved. The accommodation is of a very high standard, and, more importantly, the atmosphere was positive, happy and welcoming. We are very grateful to the manager and staff for all they did for him, and thereby for us his family.

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Review from Hugh A (Husband of Resident) published on 30 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Greenhill House cared for my wife, three days per week (2019) and full-time residential care 2020 - to date. They have been meticulous in their support of her needs and kept me advised of all her activities while maintaining a homely and lovely surrounding. Well done everyone.

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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Greenhill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Greenhill House is calculated as follows: ( (104 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 131 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenhill House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Jenny

Jenny Futcher

Job Title: Registered Manager

I have worked for Somerset Care for 21 years, and have been based at Greenhill House since September 2018. As soon as I walked into Greenhill I knew I wanted to be there – it’s a lovely home with a really nice atmosphere in a brilliant location.


I love the everyday contact with residents that you get in a residential care setting. I can take a break from the office and spend time with our residents, and my door is always open to them if they fancy a chat.


The thing I love most about my job can also be the hardest part at times – the variety. No two days are ever the same! I can come into work with plans for the day which change as soon as I walk in the door, but I wouldn’t have it any other way. I have an extremely knowledgeable and caring team at Greenhill, and we are proud to have created a warm, welcoming and relaxed atmosphere for our residents and their visitors.


Frequently Asked Questions about Greenhill House

What types of Care is Greenhill House registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenhill House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Greenhill House have?

There are 55 Single Rooms.

What are the Facilities & Services at Greenhill House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenhill House to the centre of Cheddar?

0.2 mile(s) as the crow flies, distance by road may be significantly further.