Greenhill House

Tweentown, Cheddar BS27 3HY
Submit a Review
9.7 32 Reviews
  • Greenhill House, Cheddar
Greenhill House is a homely and purpose-built residential care home, offering specialist residential care and dementia support.

The home is located close to shops, cafes and the local amenities of Cheddar.

Opened by HRH the Countess of Wessex in 2014, residents at Greenhill House benefit from spacious en-suite rooms, homely living spaces and peaceful seating areas.

Alongside high-quality, person-centred residential care, Greenhill House provides specialist support for those living with dementia.

Within the Greenhill House complex is Mendip View, a separate building offering independent living retirement accommodation, with access to specialist care and support if required.

Perfect for those wanting their own front door, with the reassurance that support is at hand, each self-contained, fully-furnished suite at Mendip View offers high-quality bedroom and en-suite bathroom facilities, along with a living area and kitchen or kitchenette. There are lifts to all floors, so you can enjoy spectacular views of the Mendip Hills without the worry of stairs.

Enjoy 24/7 expert residential and dementia care as a resident in Greenhill House, or enjoy independent retirement living at Mendip View, with support on hand should you need it. Please contact the team to find out how they can best support your individual requirements.

Show Greenhill House on the Map

Care Provided by Greenhill House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Jenny Futcher (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2014

Funding & Fees Guide for Greenhill House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,340 – £1,540
    • Self-Funded Residential Dementia Care £1,340 – £1,540
    • RESPITE Self-Funded Residential Care £1,340 – £1,540
    • RESPITE Self-Funded Residential Dementia Care £1,340 – £1,540

  • Greenhill House fees generally range from £1,340 – £1,540 per week, adjusted to individual care requirements.
  • (these prices are only a guideline, please contact Greenhill House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Greenhill House Reviews (32)

Total of 32, showing 21-32
9.7

Greenhill House has a Review Score of 9.7 (9.748) out of 10, based on 11 reviews in the last 2 years. Over all time Greenhill House has 32 reviews.

Overall Experience

  • 28
  • 4
  • 0
  • 0
  • 0

Date Published

32
5
5
11
21

Review from Sandra M (Daughter of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time that my mum has been a resident, since October 2019, we have found the staff very supportive and helpful. Despite the fact that she has not settled as well as we would have wished, we have no worries about the care and treatment she has received. When we were able to visit normally pre-covid
there was always a warm and friendly welcome, and since Covid visits have always been made as comfortable as possible. Weekends are probably the most difficult time for the residents as it appears that there are few formal activities taking place. The manager is always willing to listen and help if there are any concerns and keeps all families updated with what is happening on a weekly basis.

Reply from Somerset Care, Somerset Care at Greenhill House

Dear Sandra,
Many thanks for your kind words; we are so glad that you are pleased with the care your mum receives at Greenhill House. We appreciate that making the move to a care home is not always easy, and will continue to do all we can to help your mum feel settled. We are looking forward to being able to run more day trips and events for our residents when restrictions allow, and in the meantime, we will make sure there are always plenty of activities on offer in the home.
Best regards.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy T (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care is given to my 98-year-old father. He has made the transition very well and they have also been very supportive to my mum who now lives alone and visits. It has a very family atmosphere and we got used to it through daycare initially before covid. The staff seems to work as a real team
which I think makes it work so well compared with other places we have experienced with other relatives. Thank you Greenhill.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mary S (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Greenhill house for 3 years in the dementia section. He has received excellent care throughout. All the staff have been caring and considerate, treating him with respect, kindness, patience and affection. As a family, we have always been welcome to visit as much as we wanted
until lockdown last year. Following this visits were resumed at the very earliest opportunity. The home is exceptionally well managed and has coped well under the severe pressures of covid. The home has been very open with us with a weekly manager's update about events, activities, testing, vaccination etc. The manager has always made us feel that people, both residents and family, are her priority. Sadly my father passed away in January and he was looked after very well at the end of his life by care home staff, local GP and district nurses together. I was able to visit as much as I wanted and be with him at the end.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Son of Resident) published on 17 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely staff at Greenhill House took great care of my dad. He thoroughly enjoyed his life there and the efforts staff made to ensure everything he needed was provided exceeded our expectations. When he was diagnosed with terminal cancer earlier this year everyone rallied around to make his final
weeks as pleasant as possible and this made the final days much less daunting.
The staff are super efficient and super friendly. They interpret individuals needs and offer great support without being in any way patronising. Communication between staff and resident’s family is excellent and we were always informed immediately of any issues that needed action. I am so glad my dad moved to Greenhill House for his final months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate B (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and attention given to residents by staff at Greenhill is wonderful. My mother has been a resident for over four years and I have always found the staff to be kind, considerate and helpful. During the current Covid crisis the staff have gone the extra mile to look after and amuse the residents.
Well done Greenhill!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison K (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad moved to Greenhill House a year ago. We as a family are very happy with the care he receives and the kindness of the staff both permanent and agency. He needs a lot of looking after (he's just turned 98) and the staff treat him with dignity and respect. We feel able to talk to the staff and
supervisors about any worries. The staff have always met our requests for regular reviews when he's had falls, staff have responded professionally. Dad is happy with his comfortable room which staff are happy for us to personalise for him. He tells us he is very well looked after and seems genuinely fond of his key workers.
We are very grateful to have our dad being so well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jemma B (Granddaughter of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the recent Monday just gone my grandfather had a stroke and was coming into his last few days. The care home told us what had happened and that my grandfather would sadly be passing in the next few days. In such a horrible time in our lives, the staff at the care home made it the best of a bad situation.
Everyone offered us support and made it clear they would do anything to make us and my grandfather at peace. Seeing my grandfather go was heartbreaking but I cannot thank enough the staff at Greenhill care home for making it special. The staff were extremely supportive and expressed how much they cared for my grandfather. Although he was very sick he enjoyed his last few years in this care home and I cannot thank you enough for making him live his last few years in a happy, peaceful place with so much love and support. Thank you for taking care of my grandfather and my family and we will always be forever grateful for your service to us and my grandfather.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Son of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt very comfortable with what I found from day one. Very friendly staff and a very clean, warm environment. The food is far better than many places and my mother has little to complain of. The only issue can be weekends when regular staff aren't always available.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D I (Power of Attorney of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He has been very well cared for during his stay. Carers have gone out of their way to be helpful to him, even if he has been unwell.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia M (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided and Mother's general wellbeing. A caring approach, good facilities.
Food provided, cleanliness and helpful, kind staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P K (Son of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this custom built, modern care home is very new, there is a friendly, caring atmosphere that meets you when you walk in the door to visit.
Rooms are large and well appointed, food looks appetising and activities are enjoyed.
Staff are all very friendly and caring.
We feel extremely lucky
we found Greenhills for my father.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A K (Daughter-in-law of Resident) published on 3 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, clean and comfortable home. Good food - all encouraged to come to the table to eat socially. Staff give lots of attention and there is a lovely entertainment lady who works very hard to keep the brain active! Residents are clean and well turned out. All seem happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Greenhill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Greenhill House is calculated as follows: ( (104 Excellents x 5) + (22 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 131 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Greenhill House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

Top 20 Large Care Home Groups 2024

Recipient: Somerset Care

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2016

Recipient: Somerset Care

Date: Monday 15 Feb 2016 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Jenny

Jenny Futcher

Job Title: Registered Manager

I have worked for Somerset Care for 21 years, and have been based at Greenhill House since September 2018. As soon as I walked into Greenhill I knew I wanted to be there – it’s a lovely home with a really nice atmosphere in a brilliant location.


I love the everyday contact with residents that you get in a residential care setting. I can take a break from the office and spend time with our residents, and my door is always open to them if they fancy a chat.


The thing I love most about my job can also be the hardest part at times – the variety. No two days are ever the same! I can come into work with plans for the day which change as soon as I walk in the door, but I wouldn’t have it any other way. I have an extremely knowledgeable and caring team at Greenhill, and we are proud to have created a warm, welcoming and relaxed atmosphere for our residents and their visitors.